Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

“Today a driver didn't let us get on because he told him we were late! The bus left at 8 and left minus 5. We also asked him why, if he has space and while we were discussing we could already be upstairs, and he didn't answer us, it seemed like he wasn't listening to us. A bad person.”

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Posted 2 years ago

Dear Denise, Thank you so much for taking the time to let us know about your experience with Aircoach. We appreciate your feedback and apologize for what happened. It's not acceptable behavior from our driver and we'll be sure to investigate what happened. Can you tell us what you think would have made the experience better? We would like to make sure we can do what we can to improve our service. Email info@aircoach.ie Once again, thank you for letting us know about your experience. Sincerely, Aircoach

Posted 2 years ago

“You do not accept senior travel passes. Why not?”

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Posted 2 years ago

Thank you so much for taking the time to provide a review for Aircoach - we really appreciate your feedback. We do accept your senior travel pass, on the Greystone Killiney and Leopardstown route and soon Cork and Galway we'd love to learn more about how we can better accommodate seniors in the future. Could you please elaborate on what improvements we can make to make sure we accept senior travel passes? Thank you again for your feedback - it is so valuable to us.

Posted 2 years ago

“Punctual service and friendly coach driver”

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Posted 2 years ago

Thank you Prefer for your 5 star rating of Aircoach. We are so appreciative of your loyalty and are glad that you enjoyed the punctual service and friendly coach driver. We really appreciate your support and look forward to having you aboard again soon.

Posted 2 years ago

“Perfect ,comfortable and smooth from start to finish of journey from Cork to Dublin Airport.”

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Posted 2 years ago

Thank you so much for giving us a 5 star rating! We're so glad to hear that you had a perfect, comfortable and smooth journey from Cork to Dublin Airport. We strive to provide the best journey experience to all of our customers and we appreciate your support.

Posted 2 years ago

“Driver did not help put any cases into the bus on outward journey. When boarding the bus at the airport, which was approximately 15 minutes late,people who had not previously booked were allowed to board before people who had booked. When I showed my QR code I was told it was invalid although it definitely was for that specified journey, however, thankfully we were allowed to board the bus. The service in no way compares to the friendly airporter service.”

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Posted 2 years ago

Dear Reviewer, Thank you for taking the time to let us know about your experience with Aircoach. We apologize for what happened and are sorry that you did not have a more pleasant journey with us. We regret that people who had not previously booked were allowed to board before people who had booked. We understand your frustration with this situation and are sorry to hear that your QR code was regarded as invalid. We apologize for not being able to provide you with the same level of service you were accustomed to with the friendly airporter service. We value your feedback, and would appreciate it if you could provide more details on how we can make things better. Thank you for your time. Sincerely, Aircoach

Posted 2 years ago

“THE BUS IS LATE AND NOT IN TIME”

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Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We appreciate your feedback and apologize for the inconvenience caused with THE BUS BEING LATE AND NOT IN TIME. We would love to hear more from you so that we can make things better for our valued customers. Is there anything else you think we could improve on? We would really appreciate any additional feedback you have.

Posted 2 years ago

“Very reliable and considerate”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We really appreciate your feedback that Aircoach is "Very reliable and considerate". We strive to provide the best service allowing our customers to ride safe and comfortable. Thank you again for sharing your experience.

Posted 2 years ago

“Our flight was delayed for about 15 minutes and after arrival we were in a queue for customs. We made our way to the Aircoach pick up point and discovered it was already gone. I then tried to book to tickets for the next bus and there wasn't any available until 8.35 pm. We now have to travel into Belfast Bus depot and try and get a bus home even though we purchased return tickets.”

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Posted 2 years ago

“Easy to book, easy to find, great directions and instructions. Comfortable coach”

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Posted 2 years ago

Thank you so much for your 5 star rating, We seriously appreciate that you've chosen Aircoach again and again. We are so glad that you found us easy to book, easy to find, that our great directions and instructions made your journey comfortable and convenient. We look forward to having you on board with us again!

Posted 2 years ago

“Very good service, but running 25 mins late for our trip to the airport.”

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Posted 2 years ago

“very comfortable and enjoyable for late nights early mornings as bus drivers explain to everyone the rules of phones and headphones etc. very spacious seats that are also comfortable. all drivers are extremely nice would highly recommend to anyone looking”

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Posted 2 years ago

Thank you so much for your 5 star rating and for being a returning customer! We really appreciate it. We are so glad that you found our bus rides to be very comfortable and enjoyable, with nicely spaced seats and helpful drivers. We strive to provide the best service and we're so glad you had a great experience. We look forward to seeing you on our buses again!

Posted 2 years ago

“Tried to get from O’Conell Street lower with the Air Coach line 700 to the Airport. Scheduled departure 17:31. Driver didn’t have a good day, you could see it in his face already when he departed to check the luggage doors. Anyway. Acc. to internet, leap card is accepted by air coach. Driver informed me that the leap card was not accepted. I didn’t discuss much, simply informed him that only a week ago I came in from the airport, paying with the leap card. He claimed that it was not possible, which obviously was wrong. Next I tried my German debit card, which he claimed was not accepted. Then I tried my UK one which I happened to have at hand as well. He claimed that it was not accepted either. Neither is cash accepted. So I gave up and left. Funny thing is, some observant youngster offered he could try his Irish card to pay for me. That one went through, I payed him back in cash and got on the bus anyway. Please could you check why this driver did not accept the leap card, and was unfriendly and difficult? For a service to an international airport it should be possible to pay without depending on the mercy of a local Samaritan… quite dissatisfying experience.”

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Posted 2 years ago

Thank you so much Heino for taking the time to let us know about your experience using Aircoach. We are sincerely sorry that you ran into issues trying to board the bus with your Leap Card, we accept most Leap Cards except the Visitor and Annual. We understand your frustration at not being able to pay with your German or UK card, and it was definitely an inconvenience that you had to rely on a kind local Samaritan to help you board the bus. We take matters like this very seriously and we would like to understand what went wrong in your situation. Could you please tell us a bit more about how you experienced the driver and how the payment issues were handled? We would greatly appreciate any insight that you can give us into how to make things better. Thank you again for bringing this to our attention.

Posted 2 years ago

“Tried to get from O’Conell Street lower with the Air Coach line 700 to the Airport. Scheduled departure 17:31. Driver didn’t have a good day, you could see it in his face already when he departed to check the luggage doors. Anyway. Acc. to internet, leap card is accepted by air coach. Driver informed me that the leap card was not accepted. I didn’t discuss much, simply informed him that only a week ago I came in from the airport, paying with the leap card. He claimed that it was not possible, which obviously was wrong. Next I tried my German debit card, which he claimed was not accepted. Then I tried my UK one which I happened to have at hand as well. He claimed that it was not accepted either. Neither is cash accepted. So I gave up and left. Funny thing is, some observant youngster offered he could try his Irish card to pay for me. That one went through, I payed him back in cash and got on the bus anyway. Please could you check why this driver did not accept the leap card, and was unfriendly and difficult? For a service to an international airport it should be possible to pay without depending on the mercy of a local Samaritan… quite dissatisfying experience.”

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Posted 2 years ago

“I often use Aircoach, an excellent service. However the driver today was abrupt, unhelpful, drove too fast, braked too hard and never gave any information about upcoming g stops. His main priority when we stopped was to hop off and vape. This is untypical of the drivers I usually meet and left a very bad first impression on any visitors.”

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Posted 2 years ago

Thank you for taking the time to give us your review. Here at Aircoach, we pride ourselves in excellent customer service. We're sorry to hear that you had a negative experience with one of our drivers, who was abrupt, unhelpful, drove too fast, braked too hard and never gave any information about upcoming stops. It is not typical of the drivers we usually have in the service and this is not the customer experience we strive to provide. We would love to hear suggestions as to how we can make things better for you. Please do not hesitate to reach out to us with your feedback. Your input is invaluable to us in ensuring that we are providing the best customer service.

Posted 2 years ago

“Flexi booking didnt work for me twice. I go on aircoach about every second week if not every week, many many drivers are rude about hearing my situation even though ive called and they said driver should be able go excuse me especially when there is more than half the bus empty! There is this short man that checks tickets usually in cork and ALWAYS has something to say, always cheeky and never kind and welcoming. Aircoach is ALWAYS late coming to pick up people in dublin. And they dont have reduced fares for students! But they have half price fares for young adults leap card, this DOES NOT MAKE SENSE”

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Posted 2 years ago

Thank you so much, Raddelin, for taking the time to share your feedback with us. We are sorry to hear that the Flexi booking didn't work for you twice, that you were not pleased with many of the drivers' attitudes, and that Aircoach is usually late coming to pick up people in Dublin. We truly appreciate you letting us know how you feel, as that is the only way we can improve our services. We understand your concern about the lack of reduced fares for students and the half price fares for those with a Young Adult Leap Card, and we would love to work with you to find a solution that would make everyone happier. Is there something in particular you would suggest? We'd love to discuss this further with you, so feel free to reach out and let us know your thoughts. Once again, we appreciate your feedback, and we are sorry for the negative experience you had with us. Thank you for giving us a chance to make things better.

Posted 2 years ago

“Driver arrived a couple of minutes late and seemed to be in a hurry, because he tried to close the baggage door while we were still putting our luggage inside. He knew we were getting on the bus because he had asked “Cork?” out the door and I had said yes. I also had a suitcase on me, as did my mother hers, and we were wheeling them towards the baggage compartment. I understand he is not obliged to help, but certainly he could have gotten out of his chair to look and make sure we’d stowed our bags before closing the door. A man passing by leaned in to scold the driver. My mother had been putting her suitcase inside when the door started lowering, and she hurt her arm. Unacceptable.”

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Posted 2 years ago

Dear Stephanie, We are so sorry to hear about your experience. We understand and appreciate your feedback and we take it very seriously. We apologize for your driver arriving late and trying to close the baggage door while you were still putting your luggage inside. We understand that this was an unacceptable situation and we are deeply sorry to hear that your mother hurt her arm and would ask that your complaint is sent to info@aircoach.ie. We would like to thank you for taking the time to give us your experience. C Thank you again for your feedback. Sincerely, Aircoach.

Posted 2 years ago

“Passengers putting cases into hold, then being told they had to take them off as there were no seats available. Total confusion, no organisation whatsoever ever. If you are providing a service then please do so! Very, very frustrating for tourists.”

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Posted 2 years ago

“Used them few times, but not anymore. Buses are way to old and jeez seats are dirty and death. If you choose to travel with them, never sit nearby toilet.”

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Posted 2 years ago

“Driver refused to take my husband onboard stating he was only taking online bookings only. Left him standing at the stop at 4.19 am with option but to look for a taxi from Greystones to airport in order to get his flight”

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Posted 2 years ago

“Never again!!! Extremely bad customer service after waiting for 20min one of the sell assistants called me then decided to go to talk to the bus driver and 5 min later the other one told me I need to go on the queue again. Never ever again. Public transport is better faster and drivers has manners.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Aircoach Reviews

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