Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I asked for a ticket to Killiney, the young girl manning the booth at 1730 sold me a ticket to Dublin. Then, she told me the wrong route number. The Dublin bound driver corrected the route number. The Dalkey bound driver luckily didn't charge the extra 15 euros on top of what I paid. However, perhaps for passengers who don't have mobile data as non-EU, a electronic ticketing booth instead of a person who can't be bothered to give the right info is much better.”

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Posted 2 years ago

“Pleasant and efficient and friendly”

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Posted 2 years ago

Thank you very much for your 5 star rating of Aircoach! We are delighted to hear that you experienced our services as pleasant, efficient, and friendly. We value your feedback and are delighted to hear that you chose to travel with us.

Posted 2 years ago

“Your timetable is appalling. I cannot get the times from donnybrook to airport time table for next Monday so I find it impossible to plan my trip. Its an appalling mess which does not show the times of arrival of the buses at donnybrook inward to the airport. it shows the route but when I input origin and then try to input airport as destination it goes blankso I cannot book tickets. need a proper programmer to set up timetable”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know your experience with Aircoach and our timetable. We apologise for any inconvenience or difficultly you experienced with the planner. We also understand your frustrations that the route planner didn't facilitate inputting of donnybrook as an origin and Dublin Airport as a destination. We are looking for ways to make all parts of the Aircoach experience better and we’d love to hear your thoughts on how we can do this. Could you provide some more feedback on how a proper programmer can set up the timetable to make it easier for people to plan their trips? Again, we thank you for taking the time to leave us feedback and letting us know how we can improve our service.

Posted 2 years ago

“I feel there should be a 24 hr sevice especially for the Summer season.”

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Posted 2 years ago

Thank you very much for taking the time to share your experience with us. We are sorry that you were not able to find a 24-hr service for the Summer season. We really appreciate feedback like yours as it helps us to improve and provide a better service.

Posted 2 years ago

“Service was great but very rude and grumpy driver”

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Posted 2 years ago

“The driver wasn't allow me to pay in cash. Very rude.”

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Posted 2 years ago

Thank you for letting us know about your experience with Aircoach. We appreciate your feedback and are sorry to hear that you were not allowed to pay in cash however cash can be taken all services except Belfast We take customer feedback seriously and want to make sure our customers have the best experience possible.

Posted 2 years ago

“The bus was full of cans and bottles. The bus driver from Dublin city center to the airport didn't collect them. He seemed a bit impatient, he didn't open the luggage storage for a old lady until another customer came down to put his luggage. He kind gave up to the guy because he could not find the button to open it.”

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Posted 2 years ago

“Five o’clock no sign of bus no email, no answer of phone terrible”

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Posted 2 years ago

Thank you so much Nadia for your review of AirCoach. We truly appreciate you taking the time to let us know about your experience. We are so sorry to hear that you experienced an issue with the five o'clock bus, no email, and no answer to the phone. Emails are answered within 48 hours and phones lines can be busy in the evening prior to the office closing at 17:30.

Posted 2 years ago

“I always get Aircoach to the Airport - reliable, clean and friendly service always!”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're so glad that you always get Aircoach to the Airport- reliable, clean and friendly service always! We appreciate your loyalty to us and look forward to continuing to provide you with our top-notch service.

Posted 2 years ago

“Brilliant service ,”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted to hear that we provided you with a brilliant service. It is sincerely appreciated.

Posted 2 years ago

“Worst service ever, all the time is frozen in the bus and the drivers don t care if you ask them to stop the air conditioning! This company doesn t care about customers!”

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Posted 2 years ago

Thank you for taking the time to leave feedback about your experience with Aircoach – we truly value your feedback. We apologize for the inconvenience and discomfort you experienced due to the air conditioning and the frozen time on the bus. It is concerning that you felt the drivers didn't care when you asked them to stop the air conditioning. We would love to know what you think we can do to make your experience better.

Posted 2 years ago

“I bought a return ticket online for 19 euro. Unfortunately, I miscalculated the return day and was a day late for my return trip. Despite the buses on both trips being nowhere close to full, I was told nothing could be done and I had to pay 17 euro for my return trip. I this was a bit lousy.”

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Posted 2 years ago

“No real time information. Very poor for Dublin Airport. Service disimproving every year”

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Posted 2 years ago

“Booked a return trip from Belfast to Dublin Airport. Outbound journey was fine, I had no complaints and I would give a 4 Star rating but, the journey back home was horrendous due to one simple problem. Air conditioning. My sister and I were FROZEN. Cold air was blasting out for the entire journey. This was late at night on the 10th April! Not exactly summertime and there was a need for heating on the coach, not icy cold air.”

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Posted 2 years ago

“We arrived at our pickup spot on time, but the driver decided to start pulling away despite clearly seeing us and then yelled at us for being late and forcing him to stop where it wasn't permitted. He then proceeded to threaten that we couldn't get on even if we had prepaid tickets, all while opening up the bag storage area. It was our one unpleasant experience in Dublin and a stark contrast to all the other friendly people we met. An unfortunate miserable experience with Aircoach.”

Helpful Report

Posted 2 years ago

Thank you for taking the time out to share your experience with us. We're sorry to hear of your unfortunate experience with Aircoach. However it is indicated on your ticket to arrive 10 minutes before departure. We take such feedback seriously and we apologize that your experience and service was below your expectations.

Posted 2 years ago

“Seats very outdated and the plug sockets dont work”

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Posted 2 years ago

“I was very much looking forward to your starting the new service to Derry, but I have been disappointed to see you are trying to amalgamate two different services into one. I was a frequent user of your Dublin Airport to Belfast (Glengal Street) service when I was flying into Dublin, and from there I would have taken the regular Translink bus to Derry. I thought your new service would mean an improvement, but it has proven the opposite. Now the frequency of buses doing the Dublin Airport to Belfast has been halved, and not only that, if you take it to go all the way to Derry, you have a longer journey time because you have to stop at Belfast International. Likewise, I was also a regular user of the old Airporter service to Belfast International and again, the frequency was much better before. I am disappointed that the service instead of improving has been diminished. Also, the Dublin Airport to Belfast bus is often very busy, so having it now every other hour has certainly worsened the service. The buses and your drivers are excellent, but the frequency is a big issue.”

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Posted 2 years ago

“Dublin to Derry route is an excellent service, will be definitely be using it again instead of the train!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad that you enjoyed your experience on our Dublin to Derry route - it's great to hear that you'll be using us again instead of the train!

Posted 2 years ago

“So disappointing. I was staying at Leeson Lodge (right outside the stop) and legged it out as the bus was boarding. I waited in the queue with everyone else only to be told when I got to the top of the queue that I couldn’t board because the driver “had already boarded all the cases”. He saw me coming. He saw me waiting with the case. He never opened the luggage hold or suggested me having a bag could be a big enough problem not to board. Bear in mind we had loads of time, I queued for a good five minutes and it was carry on luggage (I asked could I keep it on my lap and he flatly refused) and left me in the rain for the next bus. So deeply unpleasant and so deeply unIrish. Never again. Don’t use. None of the generosity of spirit or common decency I know to be the back bone of this country. Get a taxi or a Dublin bus or use any other company at all. Grim. So grim. So unnecessarily unpleasant.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach, Kelly. We are very sorry to hear that your journey with us was so unpleasant - this definitely doesn’t match the kind of customer experience we strive for and we are deeply apologetic that you had to go through this. It seems that you were waiting in the queue for a good five minutes before being refused to board due to the driver having already boarded all cases. We are very sorry that he never opened the luggage hold or suggested you having a bag could potentially be a problem. To make things better, how can we make this up to you and what would you like us to do differently in the future? Email info@aircoach.ie

Posted 2 years ago

“Aircoach was very convenient and practical.”

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Posted 2 years ago

Thank you for your 5 star rating for Aircoach! We're glad you found Aircoach to be very convenient and practical.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews