Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to travel home from London for a family emergency from London this morning. The final leg of that upsetting journey was to catch the 10.10 Aircoach from Belfast Intl to Derry, and I cannot thank the driver enough for his care and attention. He is an absolute gentleman - and I hope his company appreciates what they’ve got in an employee of this stature. There just is no substitute for such a human touch! Thank you 🙏🏻”

Helpful Report

Posted 11 months ago

“I got the 8.27 this am at st Raphaelas to airport. Admittedly I was a little anxious and cranky and was annoyed to be be forced place my carry on in the hold....I am still a bit traumatized after having my bag taken some months back. Anyhow, the driver a pleasant and professional young man dealt with me politely but firmly...I have to respect his professionalism...I watch over the remainder of the journey how good he was helping and greeting customers..when I alighted the bus he has even placed my bags together on the pavement.....id like to buy him a drink or give him a tip ..if u care to find a way for me to that ..also give him a bonus..he deserves it.”

Helpful Report

Posted 11 months ago

“Greystones aircoach due in Dalkey at 7.17am arrived at 7.06am and left. Passengers left stranded. This service is very unreliable. Dart and Dublin express much more reliable service. Aircoach dreadful service with no contact number available.”

Helpful Report

Posted 11 months ago

“I had a terrible experience with Aircoach on Thursday, 14th November 2024. I had a ticket for the 21:00 bus from Cherrywood and arrived at the stop at 20:45. I waited for nearly 1.5 hours, but neither the 21:00 bus nor the 22:00 bus showed up. This level of service is completely unacceptable, and I was left stranded without any updates or alternatives. I would not recommend relying on Aircoach based on this experience.”

Helpful Report

Posted 11 months ago

“I know it’s hard to get staff and at 7.30 in the morning it’s hard to be happy but please can you have a word with your staff not to be rude and dramatic . Just got the 7.40 bus from the Stillorgan road .Your driver has anger issues !”

Helpful Report

Posted 11 months ago

“Excellent customer service and very helpful agent Ashton. Thank you”

Helpful Report

Posted 1 year ago

“I arrived 11 minutes early for the 9:24 am aircoach from Knox Hall, Monkstown to Terminal 1 in Dublin Airport. I had bought a ticket in advance. When no bus had arrived by 9:45 am, one of my fellow passengers rang the Aircoach office to be told that the bus had left Knox Hall at 9:11 am.”

Helpful Report

Posted 1 year ago

“First and hopefully last time I used this service with aircoach. I understand for some it's a nice and smooth experience, for us it was a nightmare. Before boarding in Belfast City centre asked if they have 4 seats available, after they checked and confirmed they have, boarded and payed for 4 adult seats, even though my youngest child should of been paid half price ticket, I realised there's no seats for 4 of us, only for 2. We had to stand or seat on the floor, no other choice, risking our safety all the way to Dublin. Customer service dismissive, trying to blame me, asking for picture with the bus full when they have cctv on the bus, customer service was called twice while still in the bus, they have a record of tickets sold, not my problem that some passengers had young children with them who travel for free. Humiliating experience, hopefully never ever again. The so called rich country has the poorest service in Europe. Do your jobs properly to avoid complaints!”

Helpful Report

Posted 1 year ago

“The bus did not arrived after waiting for half an hour. All the people at the bus stop had to take a taxi.”

Helpful Report

Posted 1 year ago

“Needs better communication re-cancelled or delayed coaches. Some of your staff need to go to charm school”

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Posted 1 year ago

“Lack of toilets is ridiculous- defo book another company.”

Helpful Report

Posted 1 year ago

“They cancelled coach at short notice. My wife & i were so stressed out. We nearly ended up in hospital thanks for nothing”

Helpful Report

Posted 1 year ago

“When I phoned I got through very quickly and was assisted by Graham who was polite and very professional. He quickly helped me with my enquiry and sent me an updated email with bus ticket.”

Helpful Report

Posted 1 year ago

“-5 stars. Cancelled coach very short notice. I paid for ticket from dalkey. Hyde road. We are elderly. Had to make our way to dublin.o'connel street. My wife has bad legs i have a bad back. Its disgusting. They should have given us a lot more notice. We dont need the stress. I will never use them again. Neither should anyone else.i had prebooked 1pm coach 12.15pm .i was told it was cancelled. We just made the 2.10 pm coach in dublin. Nearly missed our flight. Do they care NO. Lucky driver in dublin was proffesional.nearly missed our flight. Couldn't afford another flight”

Helpful Report

Posted 1 year ago

“I booked and paid for a seat with you from Cork to Dublin airport for the 20/10/2024. When I turned at the bus the many passengers were still boarding and I politely took my place in the queue and allowed other passengers to board before me. However when I tried to scan my boarding ticket the driver pushed it away and said that the bus was now full! When I explained that that I had booked my ticket for 11am and had to make my 4pm flight in Dublin the driver proceeded to use very abusive language in front of the whole bus! Yo would have to wonder is it really worth it for Aircoach to sell booked seats to make an extra few quid?! I will not be using your service again and could not recommend your service to anyone. In addition I will be making a complaint about the incident to consumer complaints although given the abusive behaviour of your driver I doubt you as a company really give a stuff about your customers!”

Helpful Report

Posted 1 year ago

“It would be useful and sensible to let passengers from Derry/Londonderry get off in Belfast, especially since the bus is never full anyway going on to Dublin or else include the Belfast city airport on the route.”

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Posted 1 year ago

“Aircoach drives through SANDYMOUNT now but will not stop to let passengers on/off crazy or what?”

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Posted 1 year ago

“Terrible experience, the driver accused me of using the same ticket that my sister used. As it said on his scanning device that the ticket has already been used. He didn’t even bother to check the reference number to check if it was indeed the same number. I told him that I we just landed on the time that it says it was scanned so how is that possible. It was ok if the ticket wasn’t valid but accusing me of something I didn’t do was just horrible.”

Helpful Report

Posted 1 year ago

“After an unexpected change in flight time from Ryanair., on whose website I had booked my Aircoach tickets and was not given then opportunity to buy a flexi ticket, I contacted Aircoach directly to see if I could change the ticket I had bought from them through Ryanair. Jamie kindly offered me a refund for my original ticket once I had sent him my new booking reference. This was very helpful and saved me a lot of trouble after the difficulties caused by Ryanair changing the flight time.”

Helpful Report

Posted 1 year ago

“I’ve used aircoach over the past 6 years and have had lovely experience every single time. The bus drivers are usually very kind, friendly and accommodating. Except this one very bad experience. I had an online ticket that I booked week ahead, and the barcode wouldn’t load for some reason. I showed the driver the booking ID and he insisted on the barcode. I was first on the bus and his words were - ‘get out of the way, you are blocking the others’. It did not take more than 10 seconds, He could have easily typed in the code into the big digital pad they usually carry. Eventually after all passengers got in, he typed in the code, of course my booking existed. During this I had left my bags on the seats reserved for the disabled, and went to get them, and he shouts - ‘you can’t sit there!’ I wasn’t going to. But I have also had instances where drivers have allowed me to be seated on the ones reserved for the disabled, when there weren’t any that needed it. Moreover, I have moved seats more than once to accommodate disabled person on that seat. All this at 12.30 am after a long flight. So please aircoach, train your drivers not to scream and shout at your paying customers, and leave the shoddy attitude behind. We are aware of our civic duties and we just want to get home after a long flight, without having to deal with rude drivers!”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews