Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor website - useless. Impossible to purchase a ticket. No accurate timetable information.”

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Posted 1 year ago

“Great service but all too often the coaches are too hot with no air conditioning on and all the passengers miserable/ sweating/ uncomfortable, surly this issue can be addressed once and for all”

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Posted 1 year ago

“Because of Ryanair, I had to change the Air Coach Schedule. Mary has been empathic and changed our tickets. Highly appreciated !”

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Posted 1 year ago

“The reviews in this website are all lies, I wouldn't give them 1 star. Honesty, THEY ARE DISIGUSTING. Never on time, buses just don't show up, rude drivers, rude customer service. This company is a joke.”

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Posted 1 year ago

“Excellent service…on time, nice staff, clean buses, easy to find etc. Very highly recommended”

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Posted 1 year ago

“Poor online service; trying to book a ticket, site does not let me enter starting point , only DUBLIN AIRPORT. App only allows me select single fare not return. Shabby.”

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Posted 1 year ago

“Towh it may concern I am very greatful to Tamsin for her help in my request. Elizabeth”

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Posted 1 year ago

“After a long trip, we ran after the flight to catch the 701 that supposed to leave the terminal at 21:40, on Thursday 07/11/24. We arrived at 21:38 and the lady working (very polite, by the way) told us that the bus left few minutes before. There is even two more people waiting (and they were there before we arrive, so the bus left WAY earlier than expected). This is ridiculous. This is disrespectful to all customers. Now waiting another 30 minutes to another bus, IF this bus decides to show up (or, at least, be on time). The last time we went to take this bus, the drivers were in strike and the next bus would be after 2 hours only. Both very upsetting experiences that no one will never be responsible for it, as always. Thanks for the service!”

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Posted 1 year ago

“Thank you. I am happy that they understand my thing. Happy for the solution. Thanks again.”

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Posted 1 year ago

“The bus from Dublin airport was freezing, I sent an email re temperature but got no reply”

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Posted 1 year ago

“hi travelling with Aircoach 700 service to burlington road this evening from terminal 2 lovely ticket man at kiosk helped me with directions to hotel thank you very much adam”

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Posted 1 year ago

“I've gotten the bus 4 times in the last two days, the 702 to and from the airport. While the bus did get me to the destination each time without issue, the heat on the bus has been unbearable. The overhead air outlets don't work. USB charging hasn't worked, AC outlet worked on two buses put of the 4.”

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Posted 1 year ago

“Aircoach works. No doubt about it. But for 12-24 months they do not accept cards from AIB. Unacceptable in this day and age. AIB is the country's biggest bank but for some reason the card machines used by Aircoach only accept click and pay and not AIB cards. Sort it out.”

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Posted 1 year ago

“The website doesn't allow one to book the bus if its set off already from the starting point. Why can't I book live? The system need to be updated Drivers are every so polite and helpful”

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Posted 1 year ago

“Booked Belfast to Dublin coach before the change of pick up to North Queen St. No communication that depart point had changed. Waited in Glengall street and of course the bus did not show. Thankfully was able to get on a bus from Grand Central to Dublin airport. I made a complaint to Aircoach and was totally fobbed off.....very poor!!”

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Posted 1 year ago

“The 18:06 703 service never showed up eventhough I was 10 minutes early!!! Looking at the tracker it looks like it’s almost at the airport!!! How does that make sense!! Either stick to a schedule or don’t bother. Used to be a reliable service but not sure anymore .”

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Posted 1 year ago

“I want to give a special shout out to Vlad, Cork driver, who helped us in a very difficult situation! We were about 15 minutes into the trip from Cork to Dublin when my daughter realized she forgot her passport. We were flying from Dublin to Iceland. Vlad was quick thinking and rule following, and managed to get us to a spot where he could drop us off and shared there was a village and petrol stop about 1/2 mile down the hill, and we would be able to get a taxi there. Not only was he quick thinking and thoughtful, he wrote us a note to let us use the ticket for our later trip that day. I will forever be grateful to him!! In general all of the busses are clean and friendly service!”

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Posted 1 year ago

“A booking was made online for the 10.46am AirCoach from Morehampton Rd (Hampton hotel) to the airport and I was at the bus stop well ahead 10.30am. The 10.46am bus did not show up so all my hopes were focused on the also scheduled 11.16am bus. The 11.16am bus did not show up either so I felt compelled to hail a taxi at 11.26am to make it to the airport in time. In the taxi I immediately sent an email to raise a complaint about this situation to their customer service. It took quite a while but eventually I got a reply and they will compensate me for my ticket. However, not for the extra costs they forced me to make. They simply refer to their Terms & Conditions: "Regarding your compensation request, in line with our terms and conditions Times shown on Aircoach timetables are not guaranteed, and Aircoach assumes no responsibility for conveying passengers within any particular time period, nor for making flight connections. Aircoach may, without notice, alter or omit destination points shown on the ticket in case of necessity. Schedules are subject to change, without notice." Booking with Aircoach is like buying a lottery ticket. Given the many bad reviews, a customer organisation should intervene. By purchasing a ticket Aircoach enters into an agreement with their customers. An agreement which they then unilaterally break without providing their customer with any information, making it impossible for the customer to plan an alternative in time. Unacceptable!”

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Posted 1 year ago

“First time to use Aircoach. Our bus did not arrive at all at the scheduled time with no advise why and rescheduled time. Been emailing them and calling the contact number but with no response. We ended waiting for couple of hours until we just decided to cancel our trip altogether as no update, but they dont want to refund the whole ticket paid (return ticket for same day), only the outward ticket. So basically, we paid a service they did not provide and due to their delays.”

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Posted 1 year ago

“Recidivous. Avoid this service and take a taxi instead if you do not want to fall in the trap of waiting for an hour and then taking the taxi at the end. When I raised the complaint: Pathetic customer service with employees themselves unaware of bus status. Pathetic customer care service with employees not sure of bus route and timings”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews