Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Aircoach drives through SANDYMOUNT now but will not stop to let passengers on/off crazy or what?”

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Posted 1 year ago

“Terrible experience, the driver accused me of using the same ticket that my sister used. As it said on his scanning device that the ticket has already been used. He didn’t even bother to check the reference number to check if it was indeed the same number. I told him that I we just landed on the time that it says it was scanned so how is that possible. It was ok if the ticket wasn’t valid but accusing me of something I didn’t do was just horrible.”

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Posted 1 year ago

“After an unexpected change in flight time from Ryanair., on whose website I had booked my Aircoach tickets and was not given then opportunity to buy a flexi ticket, I contacted Aircoach directly to see if I could change the ticket I had bought from them through Ryanair. Jamie kindly offered me a refund for my original ticket once I had sent him my new booking reference. This was very helpful and saved me a lot of trouble after the difficulties caused by Ryanair changing the flight time.”

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Posted 1 year ago

“I’ve used aircoach over the past 6 years and have had lovely experience every single time. The bus drivers are usually very kind, friendly and accommodating. Except this one very bad experience. I had an online ticket that I booked week ahead, and the barcode wouldn’t load for some reason. I showed the driver the booking ID and he insisted on the barcode. I was first on the bus and his words were - ‘get out of the way, you are blocking the others’. It did not take more than 10 seconds, He could have easily typed in the code into the big digital pad they usually carry. Eventually after all passengers got in, he typed in the code, of course my booking existed. During this I had left my bags on the seats reserved for the disabled, and went to get them, and he shouts - ‘you can’t sit there!’ I wasn’t going to. But I have also had instances where drivers have allowed me to be seated on the ones reserved for the disabled, when there weren’t any that needed it. Moreover, I have moved seats more than once to accommodate disabled person on that seat. All this at 12.30 am after a long flight. So please aircoach, train your drivers not to scream and shout at your paying customers, and leave the shoddy attitude behind. We are aware of our civic duties and we just want to get home after a long flight, without having to deal with rude drivers!”

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Posted 1 year ago

“Poor website - useless. Impossible to purchase a ticket. No accurate timetable information.”

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Posted 1 year ago

“Great service but all too often the coaches are too hot with no air conditioning on and all the passengers miserable/ sweating/ uncomfortable, surly this issue can be addressed once and for all”

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Posted 1 year ago

“Because of Ryanair, I had to change the Air Coach Schedule. Mary has been empathic and changed our tickets. Highly appreciated !”

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Posted 1 year ago

“The reviews in this website are all lies, I wouldn't give them 1 star. Honesty, THEY ARE DISIGUSTING. Never on time, buses just don't show up, rude drivers, rude customer service. This company is a joke.”

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Posted 1 year ago

“Excellent service…on time, nice staff, clean buses, easy to find etc. Very highly recommended”

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Posted 1 year ago

“Poor online service; trying to book a ticket, site does not let me enter starting point , only DUBLIN AIRPORT. App only allows me select single fare not return. Shabby.”

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Posted 1 year ago

“Towh it may concern I am very greatful to Tamsin for her help in my request. Elizabeth”

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Posted 1 year ago

“After a long trip, we ran after the flight to catch the 701 that supposed to leave the terminal at 21:40, on Thursday 07/11/24. We arrived at 21:38 and the lady working (very polite, by the way) told us that the bus left few minutes before. There is even two more people waiting (and they were there before we arrive, so the bus left WAY earlier than expected). This is ridiculous. This is disrespectful to all customers. Now waiting another 30 minutes to another bus, IF this bus decides to show up (or, at least, be on time). The last time we went to take this bus, the drivers were in strike and the next bus would be after 2 hours only. Both very upsetting experiences that no one will never be responsible for it, as always. Thanks for the service!”

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Posted 1 year ago

“Thank you. I am happy that they understand my thing. Happy for the solution. Thanks again.”

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Posted 1 year ago

“The bus from Dublin airport was freezing, I sent an email re temperature but got no reply”

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Posted 1 year ago

“hi travelling with Aircoach 700 service to burlington road this evening from terminal 2 lovely ticket man at kiosk helped me with directions to hotel thank you very much adam”

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Posted 1 year ago

“I've gotten the bus 4 times in the last two days, the 702 to and from the airport. While the bus did get me to the destination each time without issue, the heat on the bus has been unbearable. The overhead air outlets don't work. USB charging hasn't worked, AC outlet worked on two buses put of the 4.”

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Posted 1 year ago

“Aircoach works. No doubt about it. But for 12-24 months they do not accept cards from AIB. Unacceptable in this day and age. AIB is the country's biggest bank but for some reason the card machines used by Aircoach only accept click and pay and not AIB cards. Sort it out.”

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Posted 1 year ago

“The website doesn't allow one to book the bus if its set off already from the starting point. Why can't I book live? The system need to be updated Drivers are every so polite and helpful”

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Posted 1 year ago

“Booked Belfast to Dublin coach before the change of pick up to North Queen St. No communication that depart point had changed. Waited in Glengall street and of course the bus did not show. Thankfully was able to get on a bus from Grand Central to Dublin airport. I made a complaint to Aircoach and was totally fobbed off.....very poor!!”

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Posted 1 year ago

“The 18:06 703 service never showed up eventhough I was 10 minutes early!!! Looking at the tracker it looks like it’s almost at the airport!!! How does that make sense!! Either stick to a schedule or don’t bother. Used to be a reliable service but not sure anymore .”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,348 reviews