Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to give a special shout out to Vlad, Cork driver, who helped us in a very difficult situation! We were about 15 minutes into the trip from Cork to Dublin when my daughter realized she forgot her passport. We were flying from Dublin to Iceland. Vlad was quick thinking and rule following, and managed to get us to a spot where he could drop us off and shared there was a village and petrol stop about 1/2 mile down the hill, and we would be able to get a taxi there. Not only was he quick thinking and thoughtful, he wrote us a note to let us use the ticket for our later trip that day. I will forever be grateful to him!! In general all of the busses are clean and friendly service!”

Helpful Report

Posted 1 year ago

“A booking was made online for the 10.46am AirCoach from Morehampton Rd (Hampton hotel) to the airport and I was at the bus stop well ahead 10.30am. The 10.46am bus did not show up so all my hopes were focused on the also scheduled 11.16am bus. The 11.16am bus did not show up either so I felt compelled to hail a taxi at 11.26am to make it to the airport in time. In the taxi I immediately sent an email to raise a complaint about this situation to their customer service. It took quite a while but eventually I got a reply and they will compensate me for my ticket. However, not for the extra costs they forced me to make. They simply refer to their Terms & Conditions: "Regarding your compensation request, in line with our terms and conditions Times shown on Aircoach timetables are not guaranteed, and Aircoach assumes no responsibility for conveying passengers within any particular time period, nor for making flight connections. Aircoach may, without notice, alter or omit destination points shown on the ticket in case of necessity. Schedules are subject to change, without notice." Booking with Aircoach is like buying a lottery ticket. Given the many bad reviews, a customer organisation should intervene. By purchasing a ticket Aircoach enters into an agreement with their customers. An agreement which they then unilaterally break without providing their customer with any information, making it impossible for the customer to plan an alternative in time. Unacceptable!”

Helpful Report

Posted 1 year ago

“First time to use Aircoach. Our bus did not arrive at all at the scheduled time with no advise why and rescheduled time. Been emailing them and calling the contact number but with no response. We ended waiting for couple of hours until we just decided to cancel our trip altogether as no update, but they dont want to refund the whole ticket paid (return ticket for same day), only the outward ticket. So basically, we paid a service they did not provide and due to their delays.”

Helpful Report

Posted 1 year ago

“Recidivous. Avoid this service and take a taxi instead if you do not want to fall in the trap of waiting for an hour and then taking the taxi at the end. When I raised the complaint: Pathetic customer service with employees themselves unaware of bus status. Pathetic customer care service with employees not sure of bus route and timings”

Helpful Report

Posted 1 year ago

“My morning bus to the airport from the 3 Arena did not show (29th Oct 2024) which was far from ideal. However customer support were helpful offering me a refund for that leg of the trip. On the return, the staff at Dublin airport were helpful and I had a comfortable journey back. The driver was very good assisting customers with their baggage. So recommend for buses leaving Dublin Airport, but not so sure for catching buses on route.”

Helpful Report

Posted 1 year ago

“The service is great, I am delighted that I can use my Irish Free Travel pass and it was very useful (and comforting) to have a living person at the ticket desk near the coach stop at Dublin Airport, even though it was after midnight. The website is terrible. It was going to charge me €2 - presumably some kind of admin fee - even with my Travel Pass. It then refused to accept my Travel Pass number, making me think my Senior pass wasn't valid, and then took a full payment for a specific bus some 90 mins later, when no buses were running because of the marathon! If my hostess hadn't been absolutely wonderful, I would have missed my flight from Dubin Airport. The company seems efficient and friendly. They gave me a refund the first working day after I asked. They just need to improve their website.”

Helpful Report

Posted 1 year ago

“Very poor . I went to book tickets , starts by asking me to select beginning of journey, - only gives option of Dublin airport !”

Helpful Report

Posted 1 year ago

“New Route 700 from Airport to Cherrywood that runs into the early morning (at a time when there is a high volume of arrivals) Great logic why didn’t you publish this change in the local Shankill magazine, Scan , so we would all know about it rather than wonder why there were blue buses parking up there.”

Helpful Report

Posted 1 year ago

“Allison, the ticket agent at the Cork bus stop, is wonderful. Every time I take the bus from Cork to Dublin, she has a friendly and personable greeting. It’s a great way to start what could be a stressful day of travel!”

Helpful Report

Posted 1 year ago

“Very bad experience by aircoach staff at Dublin airport today (31/10/24). We had a ticket to Belfast for the 14.30 bus, but the flight from Doha landed early and we were at zone 2 bus pick up point at 12.45pm. Asked the person at the ticket office about changing the ticket to earlier time and she agreed. Just before the bus for 13.30 to Belfast arrived one lady staff started scanning the tickets. Informed her that my ticket is for 14.30 but would like to go for the one at 13.30. Also told her that the person in the office agreed for this. She was very unpleasant about this and said that the person in the office is not supposed to do this. We were side lined along with few other passengers. Once all the 13.30 passengers were boarded this lady came at the door and murmured some thing which most of us couldn’t understand. So I just asked her, did you mean other people for blefast and she replied in a very rude way that if you don’t move forward you won’t be getting in this bus. I didn’t say anything and loaded all our luggage’s in the bus and my wife already seated in the bus. While I was boarding the bus I asked her for her name and she replied very rudely that I am not getting her name. Got the same reply while I asked her for some sort of identification. She then started shouting at me and my wife, in front of the other passengers and asked us to get out of the bus because I told her that she was rude to me. Then the driver started taking her side and said that because she said , I had to get out of the bus he can’t do anything but to get us out of the bus. Most of the passengers who were in the bus started saying the lady was rude and it’s unfair getting us out of the bus. Because the driver was rushing about the time and I didn’t want to argue and don’t want to bother other passengers , I got out of the bus with my wife and unloaded my luggage. During this process I lost one of my hand luggage which contains my official documents in the bus and informed the lady in the office. She promised, she will contact the driver and will make sure the hand bag will be left in Belfast. I will be making an official complaint to aircoach about this bad experience we had from one of their staff at Dublin airport.”

Helpful Report

Posted 1 year ago

“I am interesting air coach servises”

Helpful Report

Posted 1 year ago

“The bus didn’t show up at the stop at any point, so I was left without transportation to get to my flight.”

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Posted 1 year ago

“Fraudulent services. PATHETIC SERVICE They will charge you stating bus will arrive in 5 minutes and then you are stuck for an hour. Bus never arrives and you loose the time and money. Custom support says no clue People on the counter say no clue AVOID THESE FRUADS”

Helpful Report

Posted 1 year ago

“nul nul nul nul”

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Posted 1 year ago

“Bus cancelled no notice”

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Posted 1 year ago

“I've tried to take aircoach 3 times. It has not shown up 2 of the times...with no warning, and then I have to call a taxi. Unreliable service is obviously not ideal for airport transport. One time I got a refund quickly. The other time I'm still trying to get a refund for...I've called and emailed and spent 20 minutes on the phone and have a "reference number" and it's been almost 4 weeks. DO NOT USE AIRCOACH if you actually want to get to the airport.”

Helpful Report

Posted 1 year ago

“Aircoach is careless in handling passengers' lost property and refuses to hear complaints. The company has outsourced lost property matters to a third party company in Dublin, Smarte Carte. The third party waits for lost property to be handed over by Aircoach before passengers can claim it back. I lost a pair of earphones on the Aircoach Belfast to Dublin 705X route on 8 October. I reported the loss to Smarte Carte on the same day and waited 7 days for the lost property to get to them. Instead of sending the lost property to Smarte Carte, my lost property went to an industrial estate in Derry - I know this because the earphones have location tracking which have shown the same location in Springtown Avenue, Derry for 14 days. I cannot reclaim my lost property because it hasn't been handed in to the third party and Aircoach is refusing to acknowledge that it holds the property despite me contacting Aircoach via email and contact form twice. I have provided the tracking data for my device to show exactly where it is and STILL Aircoach has done nothing. This is a ludicrous bureaucracy and atrocious customer service. At this point, I have to wonder whether Aircoach intends to make money from wrongfully withholding customers' lost property, particularly electronics. To add insult to injury, Aircoach doesn't have a complaints procedure on its website and its telephone agents cannot process complaints. My next port of call will be Consumer Council for Northern Ireland, and after that, small claims court to reclaim the cost of the property Aircoach is withholding from me.”

Helpful Report

Posted 1 year ago

“Disappointed we customer service I received recently, yes I did purchase two tickets and used them, the point is I was on line trying to get free travel plus companion, that’s what we have in Ireland don’t know about England, the two people I delt with on the phone did understand what I was saying but couldn’t resolve the problem, they were fantastic customer support, as I’ve stated in two phone call and now this is my third email to your company your website is not working properly, you have stated to me twice that I used my free travel ticket, let me explain in proper English, I DIDNT GET A FREEDOM TRAVEL TICKET, okay, I purchased two tickets which I paid for from my bank account/ pension, your website states FREE TRAVEL,???? It’s not working I tried for three days on and off then I just ended up paying as I was afraid I wouldn’t get a seat on the bus as yet again your company have added extra stops to the service, I feel this is going on way to long and at this present moment I don’t rate your extremely bad service, please don’t come back to me and say I used the tickets, not my fault you are giving a bad service to customers”

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Posted 1 year ago

“Nice buses, awesome driver”

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Posted 1 year ago

“Waiting almost an hour now for 701 from St Helens Radisson. Nothing on the website no information”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,348 reviews