Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's was a quick response and the problem was resolved.”

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Posted 1 year ago

“Very responsive to enquiries... Many thanks!”

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Posted 1 year ago

“Great journey, only one issue that it was freezing cold on both journeys booked.”

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Posted 1 year ago

“Returning from the US I needed to change my booking but was unable to do so on line. My email wasn’t replied to until over a week after I had returned! However when I did get back I was able to get on an Aircoach without any problem. If I had known this it would have saved a lot of worry. I was also pleased that the busses were on time.”

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Posted 1 year ago

“Got in touch regarding my query”

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Posted 1 year ago

“Changes to 701 route have made it a much poorer service. No longer goes via port tunnel and takes twice as long. Now it's better to go in a taxi than the bus. Also very awkward to purchase tickets at T1 as the card machines dont accept AIB bank cards, not sure how you can do business while not accepting one of the main banks in the country”

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Posted 1 year ago

“701 due at 0.45 at T2 sailed passed a few minutes early as I was getting to stop. Bus pulled in and swerved out again well before 1.45. That’s half an hour wait now. Unacceptable. I’d give no stars if I could.”

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Posted 1 year ago

“I travelled from Belfast int to Derry very comfortable excellent service thank you”

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Posted 1 year ago

“Got the bus from Wesley at 12.25 19th October. I accidentally had booked a ticket from the airport instead of to the airport. When I tried to tell the bus driver he screamed at me and humiliated me. Saying ‘no no no you idiot we have a system in place.’ And then proceeded to charge me the full price for an adult ticket even though I showed him my student card. He continued to scream at passengers who got on after me. I assumed he might just be having a bad day but he continued to pick fights with passengers who boarded the entire way to the airport bringing this service into complete disrepute. I am very upset about the way I was treated on this service and how I was spoken to. I was double charged for a ticket I had already bought and the whole situation was very unfair.”

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Posted 1 year ago

“30 mins delay Almost missed my plane”

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Posted 1 year ago

“I have the free pass-impossible to make sense website”

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Posted 1 year ago

“Just got 4.15 approx Aircoach into City..Most ignorant driver l have ever experienced..Asked him to open side to get my case which actually fell out on Street..He just stood with his back to door.Then just jumped on bus. Young Guy with beard...”

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Posted 1 year ago

“As I’m standing in the stop at st raphael’as rd the driver that was meant to be at 13:58 according to my ticket just passed by me, so I’m in a taxi from Sandyford so I don’t lose my flight because of the incompetence of the driver I will have to spend about €70, not only that I’m not even getting my €12.60 back”

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Posted 1 year ago

“El loptátok a pénzemet!”

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Posted 1 year ago

“Constantly late or else don’t show up at all. Very poor service.”

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Posted 1 year ago

“I was at the Monkstown Knox hall at 6.44am for the scheduled 6.49am 702. I waited until 7.07am before taking a taxi. I had been very excited about this route but I was very disappointed on this occasion as bus had either left early or was very late. It would be very helpful if either at stops or online you can see progress of bus , I.e. if I had an ETA for a delayed bus I could have waited longer but was unsure if it had left before scheduled time. This is all the more important on an hourly service with urgency of flight boarding times for customers.”

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Posted 1 year ago

“No stop at 3 arena…..nearly missed flight”

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Posted 1 year ago

“I travelled on Aircoach about 10 days ago from Bray the experience was excellent due in no small way to driver Dwane Doyle Good customer service personified Brian Collins”

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Posted 1 year ago

“Left waiting for the 700 from Cornelscourt for an hour…at 3:00am. There was no notification from Aircoach that this service was cancelled, thus creating a massive backlog for people waiting at later stops for a bus that never materialised. If you are visiting Dublin and trying to get to the airport - do not use Aircoach!! Get into the city and use the Dublin Express, it’s a fraction of the cost of Aircoach and is a much more reliable service.”

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Posted 1 year ago

“Very disappointed with Aircoach, after booking return ticket Cork to Dublin to play a gig, gig was cancelled due to an accident which left a band member with a broken limb - I was surprised to get through to a call centre in the UK when I was asking for a refund or a change of date due to the sudden nature of the accident and was told I would hear back about it within two weeks- didn't hear back until after the date in question and told no. I will no longer be using Aircoach and will be switching to using Citylink who are much more human to deal with and who give the option to amend your booking if needed.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews