Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Next day reply on BH weekend.”

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Posted 1 year ago

“I was ordering a ticket at the ticket booth in Dublin Airport. I was feeling very unwell and your staff laughed at me and mocked me while I was getting a ticket for a bus. Your customer service was terrible on this occasion.”

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Posted 1 year ago

“What is wrong with your website - impossible to book, the outward departure date defaults to “2018” and can’t be amended. Ridiculous and very frustrating. John 27/10/2014”

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Posted 1 year ago

“Rude driver, shouted at us saying you should be here 20 mins in advance. Wasn’t late so don’t understand the problem, was told your lucky to get on here even though we had tickets bought a few days in advance for the specific time of coach.”

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Posted 1 year ago

“Bus is convenient to get around but customer service is terrible. On the way to Dublin from the airport, the driver scanned our ticket therefore I presumed it would be the same on the way home so when I showed the driver my QR code upside down, expecting him to scan it, he snatched my phone out my hand and turned it the other way round instead of politely asking me to show it to him. He was also rude to other customers getting on and asking general questions. Would not use this company if you are new to the country and are a nervous traveller as it adds to the stress of going to the airport, especially when you are in a new country and don’t know where abouts you are going.”

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Posted 1 year ago

“If I could give a zero star I would ... hideously awful service - no recourse to telephone support at the weekends ... no reason given for no show services ... they are living on past glory... never again!”

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Posted 1 year ago

“Coach cancelled by email causing us to take a last minute taxi for 90Euro and creating stress for trip.”

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Posted 1 year ago

“Normally I would give Aircoach full marks for its service, but recently I almost missed a flight from Dublin Airport as the bus that I should have travelled on must have zoomed past the Cornelscourt Shopping Centre stop before its scheduled time at 07.31 – despite the fact that I was at the stop about six minutes before that time. I travelled on the next bus, which arrived on time at 08.01, but because of heavy rush-hour traffic, I did not arrive at the airport until 10 a.m., 35 minutes before my flight was due to take off. Thankfully I made it to the gate by skipping queues and running as fast as I could.”

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Posted 1 year ago

“In your bus always is cold . It's October and is very cold from Cork to Dublin airport.”

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Posted 1 year ago

“I think aircoach is a very good service but I have found your online site to be confusing. The is aremore than one site online some outdatedand should be deleted Can you clarify why on "Current" Time Tables the forthcoming dates omit the day after the current /present date but include dates two days and more after the present date". This can be confusing because the day afer the present datesssssss is forthcoming and its ommision gives doubt on whether or not there is a service on that date.”

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Posted 1 year ago

“Well this started as an observation, I really don't do reviews due to my dislike of social media type whinging. However I have to comment. I have travelled on Aircoach, Cork to Dublin Airport over the last 3 years and generally its fine .....generally. Tonight though, and I'm on the bus as I write, I have to say how taken aback I was by Aircoaches travel coordinator for the Cork to Dublin 19.30. For a person in a Public facing role, I am somewhat surprised with this selection, as well as questioning my presence on the Bus, and rescanning my ticket, because I was changing seats, 5 mins after getting on board! bearing in mind it was the same person that scanned me on, this same,person was incredibly rude to a non national Lady who was trying to buy a ticket, probaly unaware that its not really an express bus,and was generally rude and noisy towards the passengers, we are not cattle and that poor woman was not treated well, once again I'm not often driven to commenting but this was not and did not look good.”

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Posted 1 year ago

“Decent buses, but abysmally slow (>7 days) costumer response, so good luck if there's any random issue...”

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Posted 1 year ago

“This company is a bunch of con artists. My daughter made an error when booking her transfer, we phoned them within 5 minutes and they said they cant help. She managed to put her travel details around the wrong way and the operator said they can change date and time but not the transfers. So not only have we had to pay again because the flights changed, but now we have to pay a 3rd time because of a silly error. Apparantley their system doesnt allow a change and I am not the first person to complain - so if this is something that happens regularly - do something about it! Dont just keep taking money off people. You are unscrupulous and profiteering at your customers expense.”

Helpful Report

Posted 1 year ago

“Responding on a customer’s question with the answer; ”Sorry, we can’t help you” - without giving any reason at all for not being able to help = badwill ! Was it ”company policy”, ”terms of the ticket”, ”I’m to busy” or something else that was the reason for not being sble to help ? Naaaa, nothing, zero … Customer oriented ?? => NOT !!!”

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Posted 1 year ago

“On time with friendly drivers and comfotable coaches.”

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Posted 1 year ago

“Thank you so much for changing the 702 services hourly. It made a huge difference.”

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Posted 1 year ago

“Are you aware that on TFI's journey planner, your route 703 to Killiney Castle hotel is given as still operating. Your fault or TFI's?? For the average visitor a real mess!! Michael Adams”

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Posted 1 year ago

“The strabic salesman at terminal 2 is the rudest lad I have ever seen in this country. He wasted his time arguing with car drivers instead of selling tickets on time. He even argued with the bus driver because the driver claimed that the tickets have to be sold before bus arrives. He lied to some people saying that the bus was full (even when driver was saying it wasn't) and threatened that if anyone argued with him they would never get on one of "his buses" again, in a threatening and shouting tone. Thanks to the driver we were able to get on the bus. Who can hire someone like that? Clearly doing his job very poorly and creating uncomfortable situations for customers. If there was another way to get to my destination I would never use this service again.”

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Posted 1 year ago

“Would rather drag my balls through broken glass and walk to the airport than rely on this service.”

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Posted 1 year ago

“Quite frankly, the rudest drivers I’ve come across, travelled several times now with Aircoach, I’ve been told to ‘Just get on the bus’ by one driver when I asked a question, this time on the 700 6.25pm, the driver was abrupt, grabbing the phone from customers hands to see the route, then literally dismissing them onto the bus. I’ve seen on one than more occasion, elderly people struggling to lift their bags into the hold, the drivers standing back watching them. Overall, a very uncomfortable experience.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews