Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used my pops card in airport on way home on 700 to cherrywood no problem it’s just when I’m going I could not scan it on my iPhone as a result I had to get a taxi just as well as bus was cancelled 😡 will continue to use Aircoach as I always have”

Helpful Report

Posted 1 year ago

“Booked a ticket for a bus which never arrived. No email, refund or anything to notify me. Disgraceful”

Helpful Report

Posted 1 year ago

“I just had the worst experience with Aircoach which I did not expect. I was waiting for the 2h bus from Cork to Dublin this morning and it never came. A few people and myself were waiting for more than 1h not knowing what is going on and wondering if the bus will ever show up. Around 3h someone who works for Aircoach made a phone call and told us that the 2h bus had been cancelled. He was also very surprised because we should have received an email letting us know in advance that the bus was cancelled so we could take another bus. Unfortunately we never received that email, made us all miss our flight from Dublin as it was the last time for the aircoach departure. And obviously when I try to contact Aircoach regarding the refund of my ticket no one is answering.”

Helpful Report

Posted 1 year ago

“Had no satisfaction from 2 people I spoke to on Aircoach Belfast today! Still didn’t solve my problem after charging me twice & not supplying me with any tickets yet!”

Helpful Report

Posted 1 year ago

“I take the Aircoah pretty often, Cork to Dublin. The journey is roughly 3h long, how come none of the socket in any of the buses aren't working. I need them to work because if they work I can work.”

Helpful Report

Posted 1 year ago

“The coach was cancelled the morning I was supposed to take it. Barely a couple of hours notice. I had to find another transportation which was extremely expensive. Moreover the reimbursement arrived a week later. Horrible service”

Helpful Report

Posted 1 year ago

“I booked the transfers through my Ryanair flight booking. I discovered that AirCoach had booked non refundable travel arrangements dates / times on reverse dates and non-matching times with my Ryanair dates/times. Although I emailed Aircoach to question and possibly remedy this I received no acknowledgment or response from AirCoach until after I had returned from my weekend visit to Dublin. To avoid not being able to use the transfers I had paid for with Aircoach I took the precaution of booking transfers on the Dublin AirPort Express Service and this worked reliably and well. So I’ve wasted booking by Aircoach they failed to respond to my email query in a timely and useful manner and I lost the money I paid them. Of course I will never book with Aircoach again and recommend travellers to use the Dublin AirPort Express service instead. The worst of it is Aircoach failed to respond or even acknowledge my email in a timely manner.”

Helpful Report

Posted 1 year ago

“Thank you for you quick response to my query. I have traveled a few times on you killiney service and it was top class every time.”

Helpful Report

Posted 1 year ago

“I have tried everything to book a seat with a free travel pass bit no luck can you help please”

Helpful Report

Posted 1 year ago

“Worst experience ever. The bus was ice cold, driver was very understanding and helpful, I asked him to turn heating on, he said the aircon was broke and wouldn't heat up he couldn't be more apologetic. I felt more sorry for the him because he was clearly cold and wearing a thick coat. Not one of the chargers worked and the wifi was connected without internet the entire trip..... luxury travel my backside... they clearly advertise what they can't deliver! for the price they charge, you should be getting a better experience than this!!”

Helpful Report

Posted 1 year ago

“On the 8:10pm on the 701 coach was freezing cold, air con apparently broken also chargers don't work. Horrendous experience.”

Helpful Report

Posted 1 year ago

“Bus didn’t show up and had to get someone to drive us to the airport. Might be ok if you are coming from the airport but wouldn’t rely on Aircoach if you are trying to get to the airport on time.”

Helpful Report

Posted 1 year ago

“We travelled on the Cork to Dublin Aircoach, leaving Cork at 23.00, on 1st October last. We had a fabulous driver who was also an absolutely lovely character, kind and helpful, a gentleman with a great personality. I do not know his name but was from South Africa. The journey to Terminal 2 was so comfortable and smooth. It was our first time travelling on the Aircoach and we would highly recommend it, even more especially if one was lucky enough to experience that South African gentleman.”

Helpful Report

Posted 1 year ago

“First our booking was cancelled from Dublin airport to Dublin city centre was cancelled as we were at out departing UK airport morning we was flying out to Dublin, plus our return booking from our Dublin hotel we found out on arrival the pickup point was some .4 of mile further down BUT, Aircoach picks up outside our hotel. Asked for refund but told it was not a flexi ticket which was booked via Ryanair anyway. Taxis both ways brilliant drivers and service highly recommended.”

Helpful Report

Posted 1 year ago

“Today left my small bag containing my passport and medicine in 705 x coming from Dublin to Belfast at 11.50 pm from Dublinalong with some cash informed the company at 5.15 pm but have not got any response anxiously waiting for any news really in a fix as I have a flight to catch tomorrow for Manchester?”

Helpful Report

Posted 1 year ago

“The 700 on 6th October in the evening was terrible. I was notified by email that my booked services was cancelled and that I can request a refund or use other service. Arrived at airport and was waiting for more than 45 minutes without service, and I had to take taxi home. Request a refund and was rejected. Very bad service in general, random timetable changed without notice, always late and very poor customer service. To be avoided. Better use other alternatives to reach to airport.”

Helpful Report

Posted 1 year ago

“Due to the passing of my mother, I needed to cancel my trip, and the company was incredibly understanding during this difficult time. I received a very kind email with condolences, and my ticket refund was processed quickly. I am very grateful for the support and the professional and empathetic way I was treated. Thank you!”

Helpful Report

Posted 1 year ago

“Aircoach service is great. On time with pleasant drivers who are helpful with drop off points. Great routes too.”

Helpful Report

Posted 1 year ago

“The 700 service (today, 10 October) was late by at least 20 minutes. The service is consistent only in its unreliability of late. Therefore I was forced to order a taxi. It’s a pity as it used to be a good service until a few months ago. Do not get this service if you are travelling to the airport and are under pressure to make your flight. You won’t make it.”

Helpful Report

Posted 1 year ago

“Getting the 702 from greystones at 2am. Delayed more than 20 minutes. No live tracking available online Almost called a taxi… Hopefully i will make it on time. Very bad!”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews