Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We encountered a problem: we paid for a bus that never showed up. When we contacted the company to resolve the issue, there was no way to get it sorted. I sent them all the necessary information, including screenshots and proof that I had to take a different bus. After weeks of negotiation, dealing with terrible customer service, and being asked to provide excessive proof over something that cost only €20, I didn’t even receive a ticket in the end.”

Helpful Report

Posted 1 year ago

“Very poor and unreliable service. Bus did not arrive! The service 702 from Glasthule at 1.07 pm…… I cannot find words to express my disappointment and stress I was put under to catch the flight 3.30.”

Helpful Report

Posted 1 year ago

“I never saw the bus as it was at the stop at 7.43 am according to the Aircoach member of staff. The pick-up time on my ticket was for 7.55 am. I waited till 8.30 am. As no bus came I had to pay €90 for a taxi to get to the airport on time.”

Helpful Report

Posted 1 year ago

“After many lines of communication I would say Aircoach resolved my issue. Its a huge relief that my bus times are aligned with scheduled flights in which I can catch them. Big applause for the staff who did their best despite my impatient behavior. Appologise and thank you for your service.”

Helpful Report

Posted 1 year ago

“Excellent customer service from all the staff. Thanks for your service 👍”

Helpful Report

Posted 1 year ago

“Online booking isn't working. Its frankly too hard to get tickets, the 702 left while I was in the queue, no bus for another 60 mins....”

Helpful Report

Posted 1 year ago

“I will never use aircoach again , had booked and paid for 07.39 bus from Monkstown still waiting at 8.15 so had to get taxi costing €60 rang aircoach when I got to airport to be told yes that's correct that bus was cancelled i never received a text or e mail that it was cancelled, I contacted aircoach when i returned to ask if they would give me the cost of taxi but they refused, seemingly a lot of buses are cancelled without informing customer dreadfull service you could not trust aircoach to get you to airport on time, as a buisness they should be ashamed of themselves”

Helpful Report

Posted 1 year ago

“Bus did not show up. Were waiting even 30 minutes before departure time and were waiting 40 minutes after departure time until I realised that I am gonna miss my flight if not traveling with another bus company. Your customer support said that the bus arrived to the stop 8 minutes before departure time and that a deeper investigation needs to be done. Dealing with this and 1 hour to go until my flight departure, great job AIRCOACH.”

Helpful Report

Posted 1 year ago

“The bus driver was very friendly, the bus was fast, the customer service was really helpful.”

Helpful Report

Posted 1 year ago

“Nearly crash, this morning 3 Oct 24, was on 700 to Dublin airport around 5am at M1 the driver cut the lane and the right side of the coach hit the mirror of other coach( I think was the 782 ) crazy driver. 141D27 not sure is that correct I think it is. Nearly serious accident happen.”

Helpful Report

Posted 1 year ago

“Seriously disappointed. Booked a ticket in advance from Westmoreland Street to Dublin Airport, had a long haul flight to catch to New Zealand that night. As I waited at the Westmoreland Street Aircoach Bus Stop with all my bags, the bus drove right past me (and others waiting for the same bus) without stopping. Needless to say, this was fairly stressful. Had to book a taxi on the spot and pay a stupidly high amount due to it being rush hour and being stuck in traffic. Thankfully, I made it to the airport on time to check in, but I am extremely disappointed with Aircoach. Seeing my bus pass me by was the last thing I needed after saying goodbye to my friends for the next two years.”

Helpful Report

Posted 1 year ago

“Was due to travel via Aircoach from Dublin airport t2 Sunday 29/9/24. Cancelled 2 services between 1530-1630hrs without any explanation. Wasn’t prepared to wait an hour and had to take a taxi €50. Sent email and no explanation. Poor.”

Helpful Report

Posted 1 year ago

“Thank you for your proactivity when answering by mail and your exceptional Aircoach service. I keep using your service because it’s easy to book and drivers are very nice!”

Helpful Report

Posted 1 year ago

“My son left behind an earplugs empty case/charger. That was on the 16th of Sept. I submitted the lost property item the same day. The item was handed over to Aircoach on board and post on the Lost Property section. I've claimed the item 3 times ever since. Today is the 2nd of Oct, I have still not received any coherent answer. I keep receiving emails "No item matching your claim has been found". No phone number to contact, no case number to follow up on. Just very disappointing it appears nobody is monitoring the claims properly or at all. Here's the last of the 3 inquiries I submitted in case someone is to look into it: V01807/24. Thanks.”

Helpful Report

Posted 1 year ago

“I booked return trip Dublin to cork paid €8 as we r pensioners had my booking on my phone but when I got to bus my phone was out of battery and the driver didnt have our name on his list luckily he had seats available waiting to hear back from air coach for refund as I now have my booking recipts”

Helpful Report

Posted 1 year ago

“Awful service to Dalkey now. Takes twice as long, is less reliable, and no longer stops anywhere near my home. I cannot use it anymore.”

Helpful Report

Posted 1 year ago

“Excellent service, there was an issue with my booking and they sorted it immediately, so efficient! Thanks again to Tamsin and Jamie”

Helpful Report

Posted 1 year ago

“The temperature on the bus was excessive with no fresh air. I measured the temperature and it was 27°, I thought that I was going to pass out.”

Helpful Report

Posted 1 year ago

“Swift response to query with an excellent outcome. Regrettably your partner Ryanair did not provide me with the ability to select a time so I appreciate the amendments made.”

Helpful Report

Posted 1 year ago

“Aircoach have cancelled a 01.50 route from the airport on Sunday 6th Oct and the next one is not until 03.50. Also the new timetables on Route 702 do not work well with flight times and recently arrived in to the airport to be told that the next two buses were also cancelled on the 702 route. Very poor.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,348 reviews