Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service from all the staff. Thanks for your service 👍”

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Posted 1 year ago

“Online booking isn't working. Its frankly too hard to get tickets, the 702 left while I was in the queue, no bus for another 60 mins....”

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Posted 1 year ago

“I will never use aircoach again , had booked and paid for 07.39 bus from Monkstown still waiting at 8.15 so had to get taxi costing €60 rang aircoach when I got to airport to be told yes that's correct that bus was cancelled i never received a text or e mail that it was cancelled, I contacted aircoach when i returned to ask if they would give me the cost of taxi but they refused, seemingly a lot of buses are cancelled without informing customer dreadfull service you could not trust aircoach to get you to airport on time, as a buisness they should be ashamed of themselves”

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Posted 1 year ago

“Bus did not show up. Were waiting even 30 minutes before departure time and were waiting 40 minutes after departure time until I realised that I am gonna miss my flight if not traveling with another bus company. Your customer support said that the bus arrived to the stop 8 minutes before departure time and that a deeper investigation needs to be done. Dealing with this and 1 hour to go until my flight departure, great job AIRCOACH.”

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Posted 1 year ago

“The bus driver was very friendly, the bus was fast, the customer service was really helpful.”

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Posted 1 year ago

“Nearly crash, this morning 3 Oct 24, was on 700 to Dublin airport around 5am at M1 the driver cut the lane and the right side of the coach hit the mirror of other coach( I think was the 782 ) crazy driver. 141D27 not sure is that correct I think it is. Nearly serious accident happen.”

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Posted 1 year ago

“Seriously disappointed. Booked a ticket in advance from Westmoreland Street to Dublin Airport, had a long haul flight to catch to New Zealand that night. As I waited at the Westmoreland Street Aircoach Bus Stop with all my bags, the bus drove right past me (and others waiting for the same bus) without stopping. Needless to say, this was fairly stressful. Had to book a taxi on the spot and pay a stupidly high amount due to it being rush hour and being stuck in traffic. Thankfully, I made it to the airport on time to check in, but I am extremely disappointed with Aircoach. Seeing my bus pass me by was the last thing I needed after saying goodbye to my friends for the next two years.”

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Posted 1 year ago

“Was due to travel via Aircoach from Dublin airport t2 Sunday 29/9/24. Cancelled 2 services between 1530-1630hrs without any explanation. Wasn’t prepared to wait an hour and had to take a taxi €50. Sent email and no explanation. Poor.”

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Posted 1 year ago

“Thank you for your proactivity when answering by mail and your exceptional Aircoach service. I keep using your service because it’s easy to book and drivers are very nice!”

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Posted 1 year ago

“My son left behind an earplugs empty case/charger. That was on the 16th of Sept. I submitted the lost property item the same day. The item was handed over to Aircoach on board and post on the Lost Property section. I've claimed the item 3 times ever since. Today is the 2nd of Oct, I have still not received any coherent answer. I keep receiving emails "No item matching your claim has been found". No phone number to contact, no case number to follow up on. Just very disappointing it appears nobody is monitoring the claims properly or at all. Here's the last of the 3 inquiries I submitted in case someone is to look into it: V01807/24. Thanks.”

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Posted 1 year ago

“I booked return trip Dublin to cork paid €8 as we r pensioners had my booking on my phone but when I got to bus my phone was out of battery and the driver didnt have our name on his list luckily he had seats available waiting to hear back from air coach for refund as I now have my booking recipts”

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Posted 1 year ago

“Awful service to Dalkey now. Takes twice as long, is less reliable, and no longer stops anywhere near my home. I cannot use it anymore.”

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Posted 1 year ago

“Excellent service, there was an issue with my booking and they sorted it immediately, so efficient! Thanks again to Tamsin and Jamie”

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Posted 1 year ago

“The temperature on the bus was excessive with no fresh air. I measured the temperature and it was 27°, I thought that I was going to pass out.”

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Posted 1 year ago

“Swift response to query with an excellent outcome. Regrettably your partner Ryanair did not provide me with the ability to select a time so I appreciate the amendments made.”

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Posted 1 year ago

“Aircoach have cancelled a 01.50 route from the airport on Sunday 6th Oct and the next one is not until 03.50. Also the new timetables on Route 702 do not work well with flight times and recently arrived in to the airport to be told that the next two buses were also cancelled on the 702 route. Very poor.”

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Posted 1 year ago

“The worst! I got off transatlantic flight and the 6.40am coach was cancelled, I actually walked in great haste from T2 to T1 because it was so cold, not impressed”

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Posted 1 year ago

“Fantastic service, the price of the tickets are very fair, bus drivers are very lovely and funny and always get to our destinations on time and always happy to respond to any queries we have, recommend Aircoach when travelling to Dublin Airport or anywhere else, Thank you.”

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Posted 1 year ago

“Hi there, I traveled from Belfast to Dublin Airport on 9th September on the 10:10 service. The overall service was great, no issues at all. I would like to add, that the driver George and his colleague Ian were both very professional especially in light of the horrendous abuse they were subjected to by a man who was claiming to represent taxi drivers using the taxi rank. My wife and I were sitting front near the main door. This came about because of traffic volume, and the bus having to partly park over the taxi space. The language, name calling and intimidating actions was frightening. At one stage the man raised a wooden brush head, above his own head in front of the Aircoach man as if to threaten him. I'm sure some common sense and patience would have been enough to resolve the issue ..but this person seemed intent on being aggressive and threatening to your staff. regards Colin”

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Posted 1 year ago

“Another no show at 3,45am on Monday 30 Sept for the 701 to airport Shockingly unreliable”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews