Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,351 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was a racist. Absolute disgrace. Asian woman was trying to board the bus and buy a ticket and obviously because of the language barrier the driver lost his temper and said “Get off the f**king bus… I’m sick of people who don’t speak English in this country” Ironic saying that in Dublin, IRELAND. The driver left the poor woman in the middle of Dublin at 3 o’clock in the morning, alone. Absolutely disgusting and sickened me to the stomach”

Helpful Report

Posted 1 year ago

“I have been travelling for years with aircoach and the service has been excellent despite the normal failures of systems like any other service. The buses are comfortable and the bus drivers are normally friendly and very helpful. However, it was very disappointing to see a really unnapropriate reaction from the bus driver shouting to a woman while she was trying to put her luggage in the hold saying " aaah aaah no, that is just stupid " and kept nodding and huffing. The way he spoke to a client was not just rude but also humiliating in front of others. This was in relation to the bus 705X from Dublin Airport to Belfast departing at 14h30 on the 26th of September 2024.”

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Posted 1 year ago

“This is a great service I use it regularly”

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Posted 1 year ago

“I changed my plan so that i need to get my money back.This itinerary change was more than i expected and really urgent,but there was no place to refund the ticket. Hope aircoach could really help us be convinent not trouble....”

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Posted 1 year ago

“A essential transport to the airport ! Please maintain this service Dun Laighaire to airport ! But return to hourly please from airport !!”

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Posted 1 year ago

“I recently traveled with Aircoach Ireland and was incredibly impressed by their service. The staff were super friendly and accommodating, making the journey a pleasant experience from the start. Unfortunately, we did experience a delay with the bus on our way back, which was a bit frustrating at the time. However, their exceptional customer service quickly made up for it. As soon as we requested a refund, the process was handled smoothly, and we received the refund very fast without any hassle. Overall, I highly recommend Aircoach for their reliability, efficiency, and top-notch customer care. I’ll definitely be using their service again!”

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Posted 1 year ago

“On time comfortable trip to the airport, In the main very helpful drivers”

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Posted 1 year ago

“Got the 702 out and back last weekend and the punctuality and drivers were all excellent, bravo! As a recommendation, the route is crying out for a stop between Dalkey and Loughlinstown Hospital, e.g. Avondale Road or Killiney Shopping Centre, it's a large catchment area. Thanks again.”

Helpful Report

Posted 1 year ago

“Unfortunately they have forgotten to update their tinmetable for 703 Killiiney route and changing the timetable. Now waiting nearly two hours after a very long flight. Disappointing as their only interaction is through their website and they cannot even get right. It’s not as if they tonnes of routes. Uploading a pdf timetable could be done by a monkey.”

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Posted 1 year ago

“The 702 Aircoach leaving Hawkins Wood at 2am never arrived this morning 25/09/24. Dropped passengers 20 minutes early at the Blacklion stop only to return an hour later to collect them and drive them directly to the airport. 2nd time in as many months I’ve had this mad dash. Completely unreliable service.”

Helpful Report

Posted 1 year ago

“Bought and paid £36 to travel by Air Coach on Sunday 22 Sept from Glengall Street to Dublin City on the 7 10 am coach! When booking cud not inform that we were OAP’s! All smart cards are accepted by all transport operators throughout Ireland but not be Air Coach !!! Why? Contacted Glenn re this matter and was informed that because of the two jurisdictions - we cannot use our Smart Pass!! All OAP travellers beware - use other coach firms !”

Helpful Report

Posted 1 year ago

“Partial refund issue. The email told me my booking was cancelled but only issued a partial refund.”

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Posted 1 year ago

“24th September. The scheduled 0932 bus at Frascati centre never arrived. We tried to contact the company, the phone numbers were either not available or the agent could not find any information as to the whereabouts of the bus. We had to take a taxi and en route saw numerous other people waiting at the stops we passed. This is not the first time that a scheduled bus has failed to appear. Since the route from Killiney has been combined with that from Greystones the situation has seriously deteriorated.”

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Posted 1 year ago

“Very clean coach. Pleasant drivers good price only down side is it’s only every 2 hours they go to airport and doesn’t really suit my plane times now”

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Posted 1 year ago

“No stars if that's possible No warning ⚠ notice on the website to mention the loss of the Dalkey service to the airport. Worse than that, the 702 from Greystones doesn't stop 🛑 at the 3 Arena anymore. Fuming I was”

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Posted 1 year ago

“I found Aircoach personnel to be responsive, obliging and accommodating. The service was on time and the journey pleasant. Would def recommend and will use again should need arise. Helen”

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Posted 1 year ago

“Best costumer service quick and kind”

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Posted 1 year ago

“Took a few Aircoach buses during my stay in Ireland, always on time and comfortable; one of those was cancelled but after a few quick emails with costumer service I got a refund.”

Helpful Report

Posted 1 year ago

“We got the new 701 Ballsbridge Aircoach from the airport at 15.45 yesterday. The timetable stated that it would take 40 minutes to Drumcondra but we were there at 16.00 and reached Ballsbridge Clayton Hotel at 16.20 not 17.11 as per the timetable. I was able to get a bus to Blackrock immediately and was home before the scheduled time in Ballsbridge. If someone was to meet me off the bus I would have been waiting a long time! In July when going to the airport to meet a friend the bus sailed past me with "Driver in Training" on it and after waiting another 20 minutes and no bus, I got another bus into town and another out, so was late meeting my friend. The new 702 amalgamated Greystones and Killiney route going through Sandymount and not stopping is a waste of income to the company - previously when the bus used that route people living in the area could avail of it. It is a long walk up to get the Ballsbridge 701 when the 702 passes near to Sandymount residents. It should stop on the coast road, it is too long of a gap before the Point from the Merrion Road. I will be meeting another friend at the airport this week as I could not rely on the arrival time of the Aircoach as per the timetable. The Aircoach to the airport last week arrived at 5.05 a.m. scheduled for 5.16 at Frascati Blackrock, but luckily I was at the stop at 5.00 a.m. so instead of arriving at 5.50 a.m. it arrived at 5.40 a.m. at the airport. The old Aircoach timetable was usually accurate and sometimes a little late, but you did not miss the bus by it arriving 11 minutes early and the 702 route now only running once an hour.”

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Posted 1 year ago

“Unhelpful”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,351 reviews