Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great on line booking service . On time arrival at pick up point. Inflation busting low prices. And excellent driver fur on time arrival at the Airport”

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Posted 1 year ago

“I made a mistake booking my ticket, and booked the wrong date. I realised this immediately found out that I was supposed to ring to change the date but. The only I could find did not actually answer the phone. So could not do so.”

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Posted 1 year ago

“Not cool that the prices fluctuate throughout the day. Airporter had standard prices all day long. Why is this so? It’s a bus not an airplane.”

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Posted 1 year ago

“30 minutes late and counting…”

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Posted 1 year ago

“I was travelling with Aircoach today and met lovely staff in Terminal 2 who helped me with my luggage and tickets I was very anxious taking the bus to Dublin for the first time but was well treated thank you”

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Posted 1 year ago

“Fair prices, always on time, drivers are very helpful and kind. A great choice if you don't have a car and you need to travel to and from the airport.”

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Posted 1 year ago

“Very poor feed back impossible to change bus time even though I had flexing time no phone on Saturdays or email service”

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Posted 1 year ago

“Terrible experience, the bus drove off with my baggage still in the hold. Ruined my whole trip, contacted aircoach the whole day to try to locate the bus so I could retrieve my baggage and than the bus driver drive past me. Leading to me having to go to the AirPort and back for my luggage the next day. I had to pay 30 euros for the bag. So eventually that cost me 2 days of my trip to dublin and more than 30 euros to get my bag back wich I lost because of aircoach, wich they did not want to refund. Never use aircoach instead use dublinexpress its better and faster.”

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Posted 1 year ago

“Easy Aircoach 700 service from DUB airport to the new end of line Cherrywood (just after Leopardstown). I bought a return trip at the airport kiosk in advance for two of us. I have done this many times over the years for City Center. On return trip from Cherrywood the 8am left exactly on time (I missed it by 1 minute) but the 9am and 9:30am Aircoach 700 never showed up. I had to hire a taxi for 88Euro to get back on schedule for a 12:15pm flight. I emailed Aircoach for a refund for the two important 700 bus no shows. They returned my inquiry with a denial of refund stating I needed to buy an additional coverage (Flexibus) of which I was never informed at time of purchase. Sounds like there were a dozen other travelers that had the no show Aircoach 700 on that day. Please improve your service and your refund policy for lack of service.”

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Posted 1 year ago

“Great service, comfortable buses, staff is very friendly. However, it happened to me more than once that the bus didn't come, living me with no option but to get a taxi. Hopefully this will be fixed soon.”

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Posted 1 year ago

“Rude and abrupt ground crew. My case was taken out of my hand and I was rushed on board at Dublin Airport T2. The Aircoach App would not display my pre paid ticket, so I had to buy another one as people were all waiting for me so the bus would depart. The buses are a decade old and the stop announcements are made by the driver, without benefit of a microphone or speaker system. The service was good some years ago, but now it is slow and penny pinching.”

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Posted 1 year ago

“You should consider walking before taking this bus”

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Posted 1 year ago

“I went on the aircoach from derry to belfast international at 2.55 am .The airconditioning was broke on the bus we were all frozen.it was the most uncomfortable journey.I now ended up wth a bad cold.The driver was very nice he kept saying sorry.They shouldnt have handed over the bus in this condition.A horrible experience.very dissappointing.”

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Posted 1 year ago

“Both outward and return journeys on the 700 route were cancelled. Notified of the journey to the airport but not the return. This becoming a frequent occurrence. Good to check in advance or find alternative routes.”

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Posted 1 year ago

“The service was cancelled less than 24 hours before it was scheduled and I was refused a refund. It feels like a scam”

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Posted 1 year ago

“Can not book my ticket using the website. I selected the origin and it will not allow me to select a destination. Keeps telling me to select an origin which I have from the dropdown menu.”

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Posted 1 year ago

“Aircoach arrived 12 minutes ahead of schedule and drove past me as I was walking to the stop. Ended up spending €80 on a taxi. Really stressful experience and poor service.”

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Posted 1 year ago

“Bought a return ticket from Dublin airport to Leopardstown outward journey good return journey 2 coaches the17-54 & 18-25 where drop off only had to pay for a taxi to Get back to the airport this was on the 14/09/24 would like an answer please”

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Posted 1 year ago

“I am trying to book with you and it won’t accept my email the only one I have”

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Posted 1 year ago

“I was driving the 6th of September from Cork to Dublin. Unfortunately we had to change a bus for another after one hour driving. There was some issue with the bus. The driver Liam was absolutely fantastic!!! He was so professional and responsible We drove to the airport first so everyone could get to the plane on time. Big thank you to Liam!!!”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews