Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't advise relying on aircoach-we were booked for a 3am bus which never arrived. Turns out they had sent an email to cancel the night before at 7.30pm.”

Helpful Report

Posted 1 year ago

“Service from Clayton to airport very bad had to pay for taxi”

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Posted 1 year ago

“The bus was cancelled by the company and I was not informed”

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Posted 1 year ago

“Normally this is a good service however I feel it could benefit from real time available for all your routes. Also give the roads works and delays currently through Bray you should let passengers know that this route could be delayed. I had to get a taxi yesterday as the 702 route was an hour delayed due to the roadworks in Bray.”

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Posted 1 year ago

“Your signs are out of date and have incorrect information on them. Your A4 temporary sign is the same colour as your incorrect sign. It’s confusing and wasted over an hour of my time.”

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Posted 1 year ago

“I have nothing but praise for the service Aircoach provides. It is so reliable, easy to book, takes you right to departures and picks you up outside arrivals. We have been using it over the past few years coming home to Ireland. The price is incredible in the current climate. I also have to note the coaches are spotless and comfortable.”

Helpful Report

Posted 1 year ago

“Service is getting worse and worse. Letter going into a higher authority on this. The 14:05 702 route either didn’t show up or was cancelled or nearly 50 minutes late, no notice and the update on the website had “service running as normal”. No apology from the driver either…. Really poor form.”

Helpful Report

Posted 1 year ago

“Usually late and no support from Aircoach to ask when a bus should arrive! Very annoying when you nee to arrive on time at the airport”

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Posted 1 year ago

“I arrived back in Dublin but I lost my Aircoach return ticket. I had a copy of the ticket with the QR code on my company expenses app which I showed but the guy at counter said I had to buy another ticket. Bus was about to go so couldn’t waste time arguing . Totally unreasonable attitude. Service was great just Mr Power trip at counter could do with some customer service training”

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Posted 1 year ago

“Great! i made a mistake regarding my booking and they changed it without a fuss - much appreciated”

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Posted 1 year ago

“We took the Killiney coach last night and met Chris the driver. We were looking to take the new Cherry wood bus but would have been waiting 45 mins for the next scheduled coach. After discussing with Chris he made it very easy for us to travel with him and he dropped us at a very convenient location where we were able to take a 7 min taxi ride home. It was the most efficient and cost effective way for us and our journey home took slightly less than an hour. Thank you Chris for being so kind and courteous to us.”

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Posted 1 year ago

“Very disappointing service. Since increased frequency from Greystones the bus journey takes 3 hours to get to the airport. Every stop the bus driver has to wait between 10-30 mins not to arrive ahead of schedule. Takes forever to cover 50 km journey in a freezing bus, longer than most European flights.”

Helpful Report

Posted 1 year ago

“Cancelled my booking. Apparently ticket could be used on different service, had a "joy" of dealing and explaining myself with trying to use cancelled ticket with three members of staff that made a big deal of it in front of other passengers. Felt extremely uncomfortable and embarrassed. Several mails sent to customer service prior the departure, got answer on it after 10days . Unfortunately the quickest service to the airport with very little alternatives so will use again. Three stars for very kind drivers.”

Helpful Report

Posted 1 year ago

“very poor reply i asked how can I use my points, since there's a code that must to be submitted”

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Posted 1 year ago

“Was saddened to hear that a refund did not include add-ons such as Flexi-book option (the irony is not lost on me..) Bad show Aircoach!! 1. YOU took my booking. 2. YOU cancelled my journey. 3. I chose to take a refund to complete my journey using an alternative mechanism and YOU mandated to keep my money for the add-on that I purchased to stay flexible. Unhappy customer…..”

Helpful Report

Posted 1 year ago

“Disgraceful, avoid at all costs. I thought I would be fine arriving 15 minutes before the scheduled time. Turns out the coach arrived 20 minutes early and passed me as I was walking to the stop. I ultimately had to take an expensive taxi to the airport. Their live GPS tracking feature for coaches is broken too. This used to be a great service but it is entirely unreliable lately and I will be finding an alternate way to travel to the airport in future. Just look at all the recent reviews online and you'll see a similar trend.”

Helpful Report

Posted 1 year ago

“"Extremely Disappointing Customer Service - First and Last Time Using Aircoach" I recently had a very poor experience with Aircoach's customer service. I needed to amend my ticket's departure time, but their customer service was unhelpful and did not provide any solutions. It felt like they weren’t interested in assisting at all. Additionally, the misleading advertisements about ticket refunds for online purchases were frustrating and misleading. The process was unnecessarily complicated, and I was left unsatisfied with how my issue was handled. This was my first time using Aircoach, and based on this experience, it will certainly be my last.”

Helpful Report

Posted 1 year ago

“This is our first time in Ireland and our driver Larry was a wealth of helpful information and not to mention a great person! We definitely recommend Aircoach as the bus was clean and on time. Thank you for a great experience and thanks Larry for all your help”

Helpful Report

Posted 1 year ago

“They don’t have an option for student leap card. I booked a young adult ticket thinking that they were one of the same (most companies option says young adult/student ticket), so I didn’t even realise I had done something wrong. When I arrived the bus driver made me buy another adult fare and when I tried explaining that young adult and student leap cards are one of the same he just said “look it up”. I feel like it’s some sort of a trick taking the “student” option off to make people buy an additional ticket on a technicality. Customer service weren’t helpful and said that it was my mistake. So let everyone beware of my mistake. I still think it’s poor form and the cynic in me thinks they did it on purpose.”

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Posted 1 year ago

“Took more time to write and email then actually just change the time on my bus journey”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews