Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Arrived late 50min.from Cork to Dublin airport not great service.”

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Posted 1 year ago

“They don't care.”

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Posted 1 year ago

“Absolute disaster. Over an hour late and no one answered phone after hour on hold so had to find different option. We will no be paying and never use again. Terrible.”

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Posted 1 year ago

“A clear response was given to my query.”

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Posted 1 year ago

“Alex on the 700 was excellent, courteous, on time, just all round all you could ask for in a driver.”

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Posted 1 year ago

“My trip is far in advance and I booked the trip with aircoach. Unfortunately the airline changed the date of the flight after I had booked and when I asked to change the date (5weeks in advance) I was told no.”

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Posted 1 year ago

“I would like to let you know what a gem you have with your driver Kieran/Ciaran Duggan on the Greystones 702 route. We arrived from a flight that was delayed two hours exhausted and frazzled and asked if it was possible to take the lepardstown bus instead as it would be faster if we were collected by family member from blackrock. Kieran was super accommodating from the get go and didn’t lose his patience even once even though it was proving tricky to scan my code but he assured me we would get there in the end and we did. His friendly, patient’ cheerful and welcoming manner was a delight to witness from the start to the end of our journey and my mum and I also remarked on how courteous he was with all his passengers. Never let this driver go as he is worth his weight in gold to Aircoach. And it’s very reassuring to experience such wonderful customer service in a world where it seems to be declining all the time. Go raibh mile maith agat a Ciaran 🤗👍👍👍👍👏👏👏👏👏👏”

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Posted 1 year ago

“I forgot my IPhone 14 on the bus to my amazement the driver saw it and my phone was delivered to me Their services is fantastic and timely Good service good and experience drivers”

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Posted 1 year ago

“Company cancelled the service and after a year has yet to provide me with a refund despite numerous attempts to request it.Disgusted with the lack of communication”

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Posted 1 year ago

“7:29 from Stillorgan shopping center never arrived”

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Posted 1 year ago

“Since the air coach timetables were changed in July 2024, the bus is never on time and always running late when travelling to the airport. It is now a very unreliable service. As aircoach put up its prices, I would have expected the service to improve but it has gone the other way. I would advise other customers to just take a taxi or the Dublin express bus service instead if you want to get to the airport on time.,”

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Posted 1 year ago

“I WOULD PUT 0 STARS IF I COULD. PLEASE AVOID THIS COMPANY. I BOOKED A BUS TO BIRMINGHAM AIRPORT FOR THE 1/9/2024. THE BUS CAME 30 MINUTES LATE WITH NO COMUNICATION AT ALL ABOUT POSSIBLE DELAYS. WE HAD TO PURCHASE A NEW TICKET FOR NATIONAL EXPRESS TO AVOID LOSING OUR FLIGHT. BUT THEY BOTH CAME AT THE SAME TIME.THE DRIVER THAT CAME TO PICK IS UP SAID THAT THE ONE THAT WAS SUPPOSED TO COME DIDNT SHOW UP AND THEY CALLED ME ON HIS ANNUAL LEAVE. WHICH MEANS THEY WERE AWARE OF THE ISSUE AND DIDN'T BOTHER COMMUNICATE WITH US. WE WROTE AN EMAIL TO THE CUSTOMER SERVICE ABOUT THIS AND THEY GHOSTED US. IF YOU DONT WANT TO LOSE YOUR FLIGHT PLEASE USE ANOTHER COMPANY”

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Posted 1 year ago

“I was travelling from Dublin to Belfast last night Wednesday 4th september.i had missed the 21:30 bus due to my flight being delayed.i went to ask 1 of aircoach staff what time was the next bus to Belfast.she approach me very poorly telling me to slow down and kinda making a laugh out of it.i don't think i could of slowed down more than I was talking to her.she had a weird colour of hair purple and black.aircoach employs some weird people obviously paying them bottons.”

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Posted 1 year ago

“I purchased a ticket online for 3 persons from Cork to Dublin Airport. I paid extra for the Flexbook option. By accident, I selected the wrong terminal at Dublin Airport. Within an hour I wrote Aircoach and asked for assistance to change the terminal from 1 to 2. They wrote back and said they can't help me. Poor customer service!”

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Posted 1 year ago

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

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Posted 1 year ago

“Never trust aircoach I have been waiting for a refund from aircoach for the last 3 weeks all I keep getting is talk to my bank which I have done and have proof that they have sent me no refund I have asked to speak to the complaint department and fraud department which am being refused I have a bank statement to show the money has not gone into my account but they are refusing to investigate it aircoach are a total disgrace and fraudulent company”

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Posted 1 year ago

“Excellent service with air coach,,quick response, and sorted my query with no issue,Thankyou,”

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Posted 1 year ago

“I got charged twice and didn’t get the tickets I want a refund”

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Posted 1 year ago

“A very prompt and courteous response to an email enquiry. A follow up call to the office was answered quickly and dealt with very efficiently.”

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Posted 1 year ago

“Bus is always on time, friendly drivers, customer service replies promptly to questions sent. Great service.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews