Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful, avoid at all costs. I thought I would be fine arriving 15 minutes before the scheduled time. Turns out the coach arrived 20 minutes early and passed me as I was walking to the stop. I ultimately had to take an expensive taxi to the airport. Their live GPS tracking feature for coaches is broken too. This used to be a great service but it is entirely unreliable lately and I will be finding an alternate way to travel to the airport in future. Just look at all the recent reviews online and you'll see a similar trend.”

Helpful Report

Posted 1 year ago

“"Extremely Disappointing Customer Service - First and Last Time Using Aircoach" I recently had a very poor experience with Aircoach's customer service. I needed to amend my ticket's departure time, but their customer service was unhelpful and did not provide any solutions. It felt like they weren’t interested in assisting at all. Additionally, the misleading advertisements about ticket refunds for online purchases were frustrating and misleading. The process was unnecessarily complicated, and I was left unsatisfied with how my issue was handled. This was my first time using Aircoach, and based on this experience, it will certainly be my last.”

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Posted 1 year ago

“This is our first time in Ireland and our driver Larry was a wealth of helpful information and not to mention a great person! We definitely recommend Aircoach as the bus was clean and on time. Thank you for a great experience and thanks Larry for all your help”

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Posted 1 year ago

“They don’t have an option for student leap card. I booked a young adult ticket thinking that they were one of the same (most companies option says young adult/student ticket), so I didn’t even realise I had done something wrong. When I arrived the bus driver made me buy another adult fare and when I tried explaining that young adult and student leap cards are one of the same he just said “look it up”. I feel like it’s some sort of a trick taking the “student” option off to make people buy an additional ticket on a technicality. Customer service weren’t helpful and said that it was my mistake. So let everyone beware of my mistake. I still think it’s poor form and the cynic in me thinks they did it on purpose.”

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Posted 1 year ago

“Took more time to write and email then actually just change the time on my bus journey”

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Posted 1 year ago

“Arrived late 50min.from Cork to Dublin airport not great service.”

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Posted 1 year ago

“They don't care.”

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Posted 1 year ago

“Absolute disaster. Over an hour late and no one answered phone after hour on hold so had to find different option. We will no be paying and never use again. Terrible.”

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Posted 1 year ago

“A clear response was given to my query.”

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Posted 1 year ago

“Alex on the 700 was excellent, courteous, on time, just all round all you could ask for in a driver.”

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Posted 1 year ago

“My trip is far in advance and I booked the trip with aircoach. Unfortunately the airline changed the date of the flight after I had booked and when I asked to change the date (5weeks in advance) I was told no.”

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Posted 1 year ago

“I would like to let you know what a gem you have with your driver Kieran/Ciaran Duggan on the Greystones 702 route. We arrived from a flight that was delayed two hours exhausted and frazzled and asked if it was possible to take the lepardstown bus instead as it would be faster if we were collected by family member from blackrock. Kieran was super accommodating from the get go and didn’t lose his patience even once even though it was proving tricky to scan my code but he assured me we would get there in the end and we did. His friendly, patient’ cheerful and welcoming manner was a delight to witness from the start to the end of our journey and my mum and I also remarked on how courteous he was with all his passengers. Never let this driver go as he is worth his weight in gold to Aircoach. And it’s very reassuring to experience such wonderful customer service in a world where it seems to be declining all the time. Go raibh mile maith agat a Ciaran 🤗👍👍👍👍👏👏👏👏👏👏”

Helpful Report

Posted 1 year ago

“I forgot my IPhone 14 on the bus to my amazement the driver saw it and my phone was delivered to me Their services is fantastic and timely Good service good and experience drivers”

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Posted 1 year ago

“Company cancelled the service and after a year has yet to provide me with a refund despite numerous attempts to request it.Disgusted with the lack of communication”

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Posted 1 year ago

“7:29 from Stillorgan shopping center never arrived”

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Posted 1 year ago

“Since the air coach timetables were changed in July 2024, the bus is never on time and always running late when travelling to the airport. It is now a very unreliable service. As aircoach put up its prices, I would have expected the service to improve but it has gone the other way. I would advise other customers to just take a taxi or the Dublin express bus service instead if you want to get to the airport on time.,”

Helpful Report

Posted 1 year ago

“I WOULD PUT 0 STARS IF I COULD. PLEASE AVOID THIS COMPANY. I BOOKED A BUS TO BIRMINGHAM AIRPORT FOR THE 1/9/2024. THE BUS CAME 30 MINUTES LATE WITH NO COMUNICATION AT ALL ABOUT POSSIBLE DELAYS. WE HAD TO PURCHASE A NEW TICKET FOR NATIONAL EXPRESS TO AVOID LOSING OUR FLIGHT. BUT THEY BOTH CAME AT THE SAME TIME.THE DRIVER THAT CAME TO PICK IS UP SAID THAT THE ONE THAT WAS SUPPOSED TO COME DIDNT SHOW UP AND THEY CALLED ME ON HIS ANNUAL LEAVE. WHICH MEANS THEY WERE AWARE OF THE ISSUE AND DIDN'T BOTHER COMMUNICATE WITH US. WE WROTE AN EMAIL TO THE CUSTOMER SERVICE ABOUT THIS AND THEY GHOSTED US. IF YOU DONT WANT TO LOSE YOUR FLIGHT PLEASE USE ANOTHER COMPANY”

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Posted 1 year ago

“I was travelling from Dublin to Belfast last night Wednesday 4th september.i had missed the 21:30 bus due to my flight being delayed.i went to ask 1 of aircoach staff what time was the next bus to Belfast.she approach me very poorly telling me to slow down and kinda making a laugh out of it.i don't think i could of slowed down more than I was talking to her.she had a weird colour of hair purple and black.aircoach employs some weird people obviously paying them bottons.”

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Posted 1 year ago

“I purchased a ticket online for 3 persons from Cork to Dublin Airport. I paid extra for the Flexbook option. By accident, I selected the wrong terminal at Dublin Airport. Within an hour I wrote Aircoach and asked for assistance to change the terminal from 1 to 2. They wrote back and said they can't help me. Poor customer service!”

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Posted 1 year ago

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews