Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11pm bus back to cork never showed up and none of the paying customers were informed, the 12am bus driver was incredibly rude to anyone without a ticket for his bus and didn’t seem to care about how distressed any of us were , appalling that so many people were left out at night not knowing if they’d be getting home with ages ranging from young adults to elderly”

Helpful Report

Posted 1 year ago

“I bought 7 tickets at once and paid the flexibook fee on each ticket. I was then told because I booked them at one time, I cannot amend a specific ticket, I have to amend every ticket. I requested for the booking to be split and was told they were able to. Poor customer service, and poor booking system that allowed me to pay for an option that I was then told I can’t utilize”

Helpful Report

Posted 1 year ago

“Terrible customer service, we bought two tickets and they asked us to be separated in two different buses. They offered us another bus which took 25 minutes to come. When we asked for a refund they were not helpful, as we explained to them that we had to be in city centre for a specific time. Can you please make sure for future travellers that you only sell tickets for the free seats that the coaches have and not oversell tickets just to make more money as you upset your customers.”

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Posted 1 year ago

“Very fast to repply and attend sucessfully thank you”

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Posted 1 year ago

“The response to my query did not address the point I made. I was only making a comment that it is unfortunate not to be able to cancel a booking regardless of whether the flexi option is purchased or not. The point is I was not looking for a refund but trying to avoid leaving a booking in place and wasting a seat that someone else could have.”

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Posted 1 year ago

“Joanna, lovely english lady, drove us to Bray (702 Greystones) on 25th of August. She was so friendly, professional and funny! Well done Joanna & Aircoach!!”

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Posted 1 year ago

“BEWARE⛔Allways freezing cold,everyone needed keep coats ,hats on ,asked driver could he put on heat he said aye , no heating was put on.next time i will put thermostat on phone, record temperature and complain.”

Helpful Report

Posted 1 year ago

“I was charged twice by Aircoach in a journey. The matter was dealt with extremely fast and I was refunded for the error. Too class”

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Posted 1 year ago

“For some reason aircoach had booked us the wrong tickets this caused a lot of stress before the holiday and during my trip, they aren’t good at following instructions when I asked for them to amend it giving the exact details they still managed to get it wrong. Something so simple could have made our trip run a lot smoother”

Helpful Report

Posted 1 year ago

“Just been on the aircoach no 700 (20.25 pm wed 28th Aug 2024) the driver was so polite, professional and helpful. He's the happiest driver !!! Such a credit to the company. Think his name was Keiron. We'll done !!!”

Helpful Report

Posted 1 year ago

“Awful service! Booked a one way service to Belfast international and due to roadworks realised i wasn’t going to make it to the bus departure on time, I called to ask if the bus was definitely stopping at the next two stops as I would drive there instead of having to drive the whole way to the airport. The very unhelpful response that I got was that because I wasn’t at my original departure booking, my seat may have been sold off to someone else. So having paid for a seat, no one was able to tell me wether this was in fact sold off to another passenger and if there would be a seat available for me if I were to drive to the other stops. Awful customer service since Aircoach have taken over the original Airporter service!”

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Posted 1 year ago

“The driver Ian on the 12.10 from Belfast to Dublin today was brilliant, super friendly and helpful when I didn't know what I was doing as it was the first time I've got the Aircoach from Belfast. Good journey”

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Posted 1 year ago

“Poor service”

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Posted 1 year ago

“Driver drove straight by me, chased him knocked on the window still wouldn’t let me on, absolute disgrace had ticket booked everything”

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Posted 1 year ago

“Can’t get a ticket changed for my mum 60, auntie 65 and grandmother 80 i mistakenly booked the wrong day. The full ticket price paid but possible should have been cheaper giving that all of these lady hold bus passes. Refused a change of ticket and refund as a few hours short of deadline and told they’ll have to pay same amount again to book the correct day. Shocking”

Helpful Report

Posted 1 year ago

“I travelled with Ian today on the 1210 705x from Belfast to Dublin T1 as a passenger and I have to say how excellent he was as a driver and helpful in every way. I had 2 large suitcases and he helped me put them under the coach and also off at the airport as he knew I had difficulty reaching underneath. He was very professional with every other passenger and even though the coach was full he took time explaining the features onboard and our journey time. His driving was superb! Not a jerk the whole way there and was the smoothest I’d ever been on. Such a delight and I cannot give enough gratitude for the safe journey we had. Thank you and I look forward to my next journey.”

Helpful Report

Posted 1 year ago

“When booked my tickets I was asked to enter a code. I have no idea what code you are asking for. So I am now have to take a chance on hoping I will get a seat without a ticket”

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Posted 1 year ago

“Service is very user-friendly. The purchase process is very simple and easy to use. Their after- sales service is excellent!”

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Posted 1 year ago

“The email and website wasnt enough clear to find the bus station in cork. But finally, we arrived To got it.”

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Posted 1 year ago

“They are always on time, price is affordable.p4”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews