Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely FUMING with all aspects of your service. Your 4pm on August 19 bus never showed up, when an inbound journey did show, he said he wasn’t going back to Dublin which is fine but he was so rude and unhelpful as to what or when the next bus would be. Then I called the call centre to be met with the same attitude and disgraceful customer service. I will never again book an aircoach I could’ve missed my flight over you. Do not book aircoach. Book city link instead.”

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Posted 1 year ago

“The basic service is good, however I'm very uncomfortable with other passengers selfishly playing music loudly on their mobile devices without any concern for other passengers. It happens on all transport in Ireland and seems to be tolerated by operators. It shouldn't be.”

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Posted 1 year ago

“Absolutely appalling shocking service on 701.Driver didn’t pick up from the St Vincent Hospital stop like he was supposed to. Other driver on Nutley lane rude and uncooperative. Then driver on 702 didn’t bother to stop.”

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Posted 1 year ago

“In late June, my partner and I purchased return tickets from Dublin Airport to Shankill. We left for the airport on July 1st, the day Aircoach came out with a new schedule. Maybe someone forgot to tell the driver or maybe he just couldn't be bothered setting out an hour earlier but the bus never showed up. Trying to get in touch with Aircoach was an exercise in frustration. We ended up having to catch an "ordinary" bus to downtown Dublin, a bus that stopped at each and every stop along the way. After a 30 min. wait, we managed to get an Aircoach from Westmorland St to the airport where we just managed to catch our plane. A most frustrating, unnecessary and stressful time. An email to Aircoach was met with a weak response; the reason behind our bus not showing up was due to "operational issues" whatever that means. No offer of a refund. Very disappointing experience overall.”

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Posted 1 year ago

“The bus never came to the bus station, i wait line 20 minutes”

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Posted 1 year ago

“We had a death in the family and unable to travel, aircoach promptly refunded us which they didn't have to do, unlike hotels, trains and airlines who refused to help in any way. I will most certainly use aircoach in the future, they obviously care about their customers, a small company that can be trusted....Thank you for your kindness.”

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Posted 1 year ago

“I booked Aircoach at the same time as booking my flights, (first time for both). There wasn't an option of time slots, which when the tickets arrived via email, didn't fit with our flight times. Just spoke with Jessica, who changed the times with no problem at all. I can now plan a wonderful itinerary for my son's 21st thanks to Jessica. Can't thank you enough. :-)”

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Posted 1 year ago

“Service cancelled BOTH on my way to airport AND on my way back!!!? With 0 refund on way back!!!! Furious customer”

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Posted 1 year ago

“When we are waiting for public transport in the early hours of the morning, we at least expect it to be punctual when there is no traffic”

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Posted 1 year ago

“I find customer service with this company to be extraordinarily outstanding. I'm sorry I can't give more than 5 STARS.”

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Posted 1 year ago

“Absolutely dreadful service, late cancellations leaving no other option but to take a taxi to the airport.”

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Posted 1 year ago

“I have been very happy with the Aircoach service over the years but on the new Greystones timetable why is there a gap in the mornings between 7.20 and 9 a.m.? Twice, since the new timetable came into operation, I have had to make alternative arrangements.”

Helpful Report

Posted 1 year ago

“We tried to book and reserve seats x 2 for the airport in September on Aircoach App, we had no problem booking and reserving the trip, but there was no facility to use our public services card for free travel. Disappointing”

Helpful Report

Posted 1 year ago

“I have been using Aircoach regularly for the past 18+ months. However, recently, several buses on line 700 have been arriving irregularly, especially in late evening, and the customer service quality has worsened. Aircoach has unfortunately become less customer-friendly and more profit-oriented, refusing to refund tickets that are not used. For this reason I recommend alternative bus routes to-and-from the airport.”

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Posted 1 year ago

“I booked online and paid for tickets at 13.25 on Sunday 14th July for the 19.00 journey from Dublin Airport to Leopardstown also on the 14th July (five and a half later!). Upon arrival in Dublin I was told that the 19.00 service had been cancelled: so had the 19.30 been cancelled: so had the 20.00 been cancelled. I would have to wait an hour and a half for a bus. I took a taxi at a cost of €84. I have not been refunded the price of the tickets. They took my money after they knew that the service had been cancelled. That is fraud!!!”

Helpful Report

Posted 1 year ago

“I only slept 2 hours and left Stuttgart at 7.30 in the morning. My flight from Zurich was delayed by 90 minutes and I missed the aircoach I had booked to Cork. I was unable to book the next bus as you only accept bookings that are paid via credit card. I don‘t have one. How about offering alternative payment options like paypal? Anyways I was told the next bus was officially booked out and I still have to get from Cork to Schull. Thank god a few people didn‘ t show up and I managed ti get on the coach. Our busdriver Joanne is absolutely gas . Her welcome speech was hilarious and cheered me up immensely. If she ever decides to quit driving a bus she might as well do stand up comedy 😂Thank god for the toilets on the bus as I might wet myself laughing at her jokes.”

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Posted 1 year ago

“Drivers are always quite positive even at 2am which is nice. The most recent driver, Joanne was very positive and uplifting”

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Posted 1 year ago

“Very fast ,easy, cheap connection Cork-Dublin Airport.The bus driver -lovely women Joanna,nice touch Irish style 😊”

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Posted 1 year ago

“The 704x Dublin to Cork bus never showed up. More than 30 people were waiting and the next bus was driven by a subcontractor who couldn't help us at all. Very bad service.”

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Posted 1 year ago

“Website not so good”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews