Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting over 50 mins for a service that has doubled in price. Lots of elderly people and no help loading bags. Would not recommend to anyone.”

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Posted 1 year ago

“I am a pensioner who uses Aircoach maybe 4 times a year and the service is first class. The coach arrives at the time it should and if there is a hold up en route it is never the drivers fault. It could be road works or the number of people boarding who haven’t the appropriate cash or can’t find their booking. Well done to all, especially the drivers and the people at the airport. I hope to have many more trips on the coach.”

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Posted 1 year ago

“Bus service on 12/08/24 from Belfast to Dublin City at 18:10, driver was very pleasant”

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Posted 1 year ago

“Arriving at at pick up point eg Westmoreland street, it would be nice to see live information and timing of the bus arrival time. When a bus is late customers are likely to panic about missing their connections. On 3 previous occasions in 2023 we had to take taxis to the airport as bus was late and we had no idea when it would arrive.”

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Posted 1 year ago

“I used the Aircoach service on 08/09/24 from Derry to Dublin airport terminal 1. Booking reference number: CXLD-SYGS-OECO In Derry the driver was friendly. Then at 3am on 08/10/24 the bus arrived at Terminal 1 and I wanted to pick up my luggage. Someone had pushed one of the bags too far and it could have been easily picked up by opening the luggage compartment on the other side. When I asked to open the compartment on the other side of the bus so that I could pick up the bag, the driver or whoever he was was rude to me with a stern look and ordered me to take the bag out myself. I crawled into the compartment myself and pulled out the bag. I am not a young man, I am 61. Therefore the rating for service is 2. I was left with the feeling that I was not a local and that is why he behaved this way. If necessary, you can watch the recording from the CCTV cameras.”

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Posted 1 year ago

“Absolutely abysmal service for the airport bus service 700. No updates regarding pick up points as roads closed off. Told by Jack at customer services to go to one street. Bus already 40 minutes late , told by air coach driver on Belfast 705x service to walk to another street. Ended uo getting Uber before missed flights. Never again. Useless”

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Posted 1 year ago

“Booked on the coach from Londonderry to Belfast International Airport. It was clear there was something wrong with the bus as we left sue to the noise and smell of coolant. The bus eventally broke down with us stranded on a dual carriage. After 15 minutes of not being told what was happening, the driver headed off again only for the bus to break down again. Again the passage of information from the driver was poor. After 45 minutes he told us it might be better getting a taxi so we didn't miss out flights, as he didn't know when a replacement bus would arrive. We booked a taxi as advised. I then got in touch with aircoach to see if they would reimburse us for the taxi. I only recieved a refund for the cost of the ticket which was £15 less than the cost of the taxi. Disappointed that the Aircoach would not refund the difference despite this being the advice of the driver. I also think that there needs to be better communication from the driver as he never really passed on any information of what was happening, or when a replacement bus would arrive. Poor all round.”

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Posted 1 year ago

“Always happy with refunding in unprecedented circumstances. Always happy to get you on board of a later/earlier bus subject to availability.”

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Posted 1 year ago

“No change option or refund for regular tickets it's really not nice”

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Posted 1 year ago

“Driver Joanne on the 10.30pm 700 route was charming”

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Posted 1 year ago

“Got the Aircoach from airport to Stillorgan. Our driver Joanne was very friendly, helpful and courteous. Thank you”

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Posted 1 year ago

“On way to Belfast International Airport from Londonderry. The bus broke down. Passage of information from the driver was partially poor.”

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Posted 1 year ago

“Aircoach Dublin Cork: Very bad experience, it was an Aircoach.ie, it had no wife, no USB, the toilet was locked, with a sign saying emergency use only, and only be accessed with the drivers permission (what an infantile humiliating prospect). Seats cramped, recline function didn't work on some. Bus was a seven year old white colour one, not with Aircoach branding, vibrated quite a bit and lots of whining bearing/wind noise. The cowboy driver, with cowboy hat, was plain rude, not a shred of customer service, like he was doing us all a huge favour the passengers were inconveniencing him, and even cursed. What a shame as Aircoach used to have some minimum standards.”

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Posted 1 year ago

“Joanne was a lovely, nice driver for us on 11th August, on 3.43am 701.”

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Posted 1 year ago

“Charming driver Joanne. Clean bus. USB port working. One small observation: the screen in the bus still refers to mandatory masks”

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Posted 1 year ago

“I was on route 700 to Sandyford tland Joanne was the driver, I travel with Aircoach regularly and their drivers are the nicest but Joanne today has set the bar even higher. Thanks Joanne for such a customer experience, your kindness and lovely attitude. Also special mention to the kind and smiley girl at the ticket booth (T1) tonight.”

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Posted 1 year ago

“Joanne was so pleasant , helpful and enthusiastic that she made our journey tonight to the airport on Route 700 extremely pleasant”

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Posted 1 year ago

“Trying to get an answer to a simple question! Phoned at 4 45 today only automated response. Trying on app can send query to you! I’m very disappointed! I live in Dublin and before Covid always used your service and have no issues with that presume it’s as good but c/service???”

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Posted 1 year ago

“Your workers are robbers, they arrange outsiders to steal customers luggages and steal customers suitcases and never declare it. They rogues and thieves… they should be jailed. My luggage was stolen and nothing was done.”

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Posted 1 year ago

“I use Aicoach quite often between Cork and Dublin Airport. It is on time, reliable. However, the toilet in the bus is usually dirty and sometimes no water to wash hands. From that point of view, for those arriving in Ireland for the first time, Aircoach is a bad advert for the country.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews