Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time I tried to use air coach they cancelled the trip and did not clarify whether they meant the stop or the entire line. The second time I used air coach they arrived 15 minutes late.”

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Posted 1 year ago

“Hello, I took the bus route 700 on Friday August 2nd coming from Dublin Airport terminal 1 to stillorgan village centre. The driver was the rudest man alive. He instantly dismissed me when I never even spoke a word. I have nearly always had positive experiences with Aircoach drivers so this is quite shocking for me. I felt a bit upset as I was the only passenger on the bus too, so I felt more uncomfortable in his presence. I really hope you follow up with this drivers behavior.”

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Posted 1 year ago

“Easy booking available online and excellent customer service via the Aircoach Contact Centre. The contact centre staff member was super helpful, calm and responsive and resolved my issue within minutes. I will definitely use Aircoach again.”

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Posted 1 year ago

“Had a terrific ride into Dublin on 22 July when I arrived from San Francisco. Today ride Air Coach from Belfast to Dublin airport. George was our driver and is excellent!! Highly recommend.”

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Posted 1 year ago

“Today’s schedule (Thursday, 1 July) for Aircoach 700 is an absolute disgrace given the number of connections that have been cancelled. My daughter is facing a wait of 90 minutes at Dublin Airport Terminal 2 – for a bus that is supposed to be running every thirty minutes. What a terrible service.”

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Posted 1 year ago

“Not keeping times chedule”

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Posted 1 year ago

“Your website is glitchy, takes far too long to purchase a ticket. The bus is stripped back on comfort, like the Ryanair of bus services. No tray for laptops or phones, usb connection is from the ceiling rather than the seat in front, no curtains, tiny seat that doesn’t fit me and I’m 5’ 7,- I want to sleep but there’s no headrest. Dublin express is the way to go. The driver today was very sound and patient”

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Posted 1 year ago

“Disgusting buses, always packed full of weirdos. The queueing process to get on is like something out of a third world country. A total rip off.”

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Posted 1 year ago

“This is targeted at a wonderful human being who sells tickets out of Dublin. She has purple hair! So here is the story….. my 17 year old daughter was traveling Toronto to Belfast via Dublin on her first solo flight. Her flight was cancelled, she was put up in a hotel, rebooked, and ended up in total traveling for 42 hours. Being the anxious kind, this was a huge feat for her. We had purchased her first AirPods.(this is relevant!). On arrival at Dublin, finally, she found her coach in the nick of time, and while loading her luggage, caught her new AirPod which went flying. This caused her to have a panic attack. The coach had to leave with or without her. She chose to pull her luggage and find her AirPod, which she did, down a sewer drain!!! Mid panic attack and crying on the phone, the Aircoach lady with the purple hair witnessed this and took her under her wing. She invited my daughter to sit in the office, gave her a coke, and arranged for some people to retrieve her scratched up AirPod from the sewer! Having missed her coach and the next available one being 3-4 hours later (meanwhile grandparents, who don’t have a mobile, were enroute to Belfast via train to meet her at the original time) I was now in a panic. However the purple haired lady managed to get her on the very next coach as there was a no-show. The care, respect and help offered to my daughter was second to none. The world needs more people like her! Thank you from the bottom of our hearts! Being so far away from your children traveling alone for the first time is scary enough without mishaps such as this. We are eternally grateful.”

Helpful Report

Posted 1 year ago

“Reserved and paid for two seats on 10th July 2024 6.56am 702 service from Frascati Blackrock scheduled to arrive Dublin Airport at 7.32am. Bus never arrived. Managed to hail a taxi at 7.30am. There were minimum 15 people waiting. Many like ourselves had already paid in advance. My issues are that : (1) no real-time information on cancelled services is available (I tried contacting their phone lines and social media channels but no response). (2) Why doesn’t Aircoach notify their customers when it is clear to them that a service is not going to operate as scheduled? (Not rocket science - after all I provided my email and telephone number to Aircoach at the time of booking - either channel could be used to communicate). (3) Why no automatic refund? In fact, the refund process seems very convoluted - a cynic might suggest Aircoach has a vested interest in not issuing refunds. (4) Furthermore if there was effective public oversight, Aircoach would be required to both refund and compensate (I.e. for taxi costs) their customers when there is a service failure. By the way I subsequently made contact with Aircoach to clarify what had happened. I was told I would receive follow on feedback but have heard nothing to date (30th July 2024). I can understand that a service may not operate from time to time. However it is the many communication failures, both real-time and follow-on, that are a source of frustration and indicate customers are being taken for a metaphorical ride - rather than the literal one we expected….”

Helpful Report

Posted 1 year ago

“used AC for years to dub airport from city. usually good service hence using repeatedly but. last month coach didnt arrive at all was left in pouring rain, fortunately next on schedule did arrive, although it was late. also the QR code IS the ticket, yet some drivers for no given reason; ask me to show them the confirmation email, which after checking this with AC staff im told is unnecessary and they should not be asking for it, irritating. this makes me consider changing to a rival coach company”

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Posted 1 year ago

“Bus was late. No AC, couldn't charge my phone. Gobus much better”

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Posted 1 year ago

“Just boarded the 700 bus from Leeson street. The only option online for Leeson street is either Lwr or Leeson St bridge so selected lower only to have the driver shouting at me that I should have selected Lesson Street Upper and Lower costs more ( cost is the same at Leeson St Bridge). I usually find the Air coach great but do not appreciate belligerent and ill informed diatribes from the driver.”

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Posted 1 year ago

“Would give a zero star review if I could - such poor service! We booked and paid for tickets on the 700 route, only to get an email less than 24hrs before our planned trip saying that the service wouldn't be running. No alternative booking was offered, just a cancellation notice with no information about why our service was suddenly cancelled, or what alternative service would be available (I don't trust them enough to book for a different time, only for that booking to also subsequently get cancelled!) - they have obviously not thought through the implications of changing their routes recently, and are irresponsibly still selling tickets for services they already know they won't be running. Surely it takes more admin effort to have to cancel and refund tickets instead of just correctly updating your timetable - even the 'latest updates' don't reference the service we booked as being one of the ones impacted. This also happened to family members a couple of weeks ago, but we foolishly assumed Aircoach would have sorted themselves out by now. Really disappointing & hugely frustrating”

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Posted 1 year ago

“The 9.04 Bus never came so i had to catch a 10.04 and i hope i wont miss my flight. Not professional.”

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Posted 1 year ago

“As a customer who has relied on your service before Covid and since, for ourselves, family & friends... The new service which has been hailed as an improvement is nothing short of a disaster! Every hour service from Greystones, which now takes between 2- 2:40 hours (& includes a price hike!) to get to Dublin airport is a backward step and we are now looking at every alternative options for travel. And now many of those promised journeys are being cancelled. Not good enough!!!”

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Posted 1 year ago

“Cancelled bus service and not granted seating on an alter bus service south. Terrible service and shocking communication.”

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Posted 1 year ago

“So many services are cancelled at the minute. Unreliable.”

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Posted 1 year ago

“Used to be such a good service. But what used to be a 45min journey out to Dun Laoghaire (every hour on the hour) now can take close to 2 hours, with potentially a 2 hour wait for the next bus. It’s unreliable now, I have been waiting in Stillorgan since 1 o’clock, as I wrote this it’s 2 o’clock, and we’re only reaching the city centre. Potentially another hour before I get to the airport. Ridiculous.”

Helpful Report

Posted 1 year ago

“Our coach from Westmooreland Street in Dublin at3h53 didn't arrive at all. We had to take a taxi.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews