Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady driver Joanne was extremely courteous, friendly a d very helpful. To improve the service, can I suggest that your drivers use a microphone and if possible have a display that shows the stops”

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Posted 1 year ago

“Rubbish service now to Shankill via Dun Laoghaire and Dalkey 2 hrs!!! Crazy … and the cost is now 16 euro you’d be better off getting the normal bus service into town and onto the dart or luas … staff do not seem to have a clue about journey times either I switched to the leopardstown service and was told it was also 2 hours! Got off at stillorgan and got a lift home …”

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Posted 1 year ago

“A previously great service ruined. A quick and painless service that ran every hour, now can take double the time, with infrequent times, and for the second time in a month now, can’t even be reliant to turn up. I write this from a taxi as after waiting 30min for a bus, before worried I wouldn’t catch my flight.”

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Posted 1 year ago

“I was on the 4.16am from Blackrock this morning with driver Joanne. What an exception person and I have never enjoyed a bus trio so much. Amazing at 4am. Well done and she is a keeper”

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Posted 1 year ago

“Hour late. Had to change flight. Lucky not air lingus or Ryan air.. not good experience on the 6/824.”

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Posted 1 year ago

“My original review was not posted as aircoach appear to be censoring negative reviews .”

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Posted 1 year ago

“You can setup an account, if you use aircoach regularly. And redeem points within every journey”

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Posted 1 year ago

“I can't believe you don't take AIB debit catlrds. Amateurish as the lady who tried said. As for the two boys at the kiosk and customer "service" hopeless and not helpful at all.....”

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Posted 1 year ago

“Bus didn’t show up.”

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Posted 1 year ago

“Easy to book very reliable friendly drivers”

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Posted 1 year ago

“I live near Sydney Parade, and the Aircoach replaced the Patton Flyer, which came along Sandymount Strand, over the East Link and through the Port Tunnel to the airport in about 30 minutes. The Aircoach service has got steadily worse over the years. It collapsed completely over covid, and even three years after the pandemic was over the service still had gaps where you could be waiting for 90 minutes between buses. Now they have introduced a service from St Vincent's Hospital that is every half an hour... but which literally takes twice as long! There is another service that runs all along Sandymount Strand...but doesn't stop! This last service is strange - it apparently goes over the East Link Bridge and through the tunnel, but according to the timetable it takes a full hour to get from Booterstown to the Point Depot. This doesn't make sense. So, please Aircoach, put back the two stops you used have on Strand Road.”

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Posted 1 year ago

“Joanne on route 702 was amazing! She did so well on her first day! It was a pleasure to travel with her”

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Posted 1 year ago

“I find the drivers unhelpful and quite aggressive when dealing with passengers. We are supposed to be a friendly nation. I feel we give a bad impression to tourists who are arriving in Ireland for the first time.”

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Posted 1 year ago

“Joanne was excellent. Very friendly and early to pick us up. Great experience.”

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Posted 1 year ago

“Frequent buses; but should be cheaper ticket”

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Posted 1 year ago

“The bus simply didn’t arrive. Aircoach cancel services that aren’t busy enough, even when people have pre booked. They do not inform you of cancellation so you’re left waiting for an hour for the next bus, which can be a disaster if you’re heading to the airport. Customers are left waiting or having to book taxis last minute. Customer service lines are not open weekends and I was refused a refund even though the service I booked simply didn’t arrive. It’s a financial tactic to double profits on a single trip at the expense of the customers.”

Helpful Report

Posted 1 year ago

“Coach didn't turn up for Dublin airport!! (8.27am outside Gresham). Needed to get urgent taxi at considerable expense. Cannot find any information about refund for online booking. Can anyone at Aircoach help please???”

Helpful Report

Posted 1 year ago

“We bought a flexi ticket and on the booking confirmation page it mentions about creating an account so we can manage the booking, we've had to try to change the booking but of course there's no booking noted on the new account and no way of adding the booking code already purchased. We had already purchased a ticket from another airport and when we rang to amend that booking the person on the call amended it to the wrong time completely making that booking completely useless and after being on hold for 20 mins on a hotel phone we couldnt ask to use their services again. All in all an absolute shambles of a service and now we're sitting waiting to see if our daughter is going to have a way home from Dublin to Derry in the middle of the night/early morning”

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Posted 1 year ago

“flex option can be added post purchasing as it punish to book twice if any mistake made in booking”

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Posted 1 year ago

“My son who has autism left his phone on an aircoach, we know this because he called me when the bus pulled in where I was waiting for him. He called the company when he realized and they confirmed they have it in their office, great. Then he lost his reference number and suddenly no such phone existed until he found the reference number and it reappeared again, now this is where it just gets ridiculous as if the disappearing phone was not bad enough, they returned his phone after we paid the fee, phone arrived, not his phone, instead a smashed phone in HIS phone case, we know this because it is a very specific/unusual case. Months this has been going on with promises from the company to get to the bottom of this, his phone was in their lost property as the person in the office described it and then this happens. Maybe people d not understand how important this phone was to my son, it had everything in it, basically his life, this entire ordeal has set him back by so much, I understand people saying it's just a phone but unfortunately to my son it is not. This day travelling to Dublin on his own was a real milestone in his life and for this to happen is unfortunate, okay people lose things, but he was told they had the item and it would be sent back and we trusted aircoach to do it.Its been 5 months now "under investigation" all I would like to know is how did this happen, his phone was in your office, then "lost" again, then re-found and swapped out with a broken phone. I really thought that things like this no longer happen and I am so disappointed in the way this has been dealt with and the lies we have been told.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews