Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regarding Bus on Aug 17 - 10:23 … bus was 20 min late, driver was fairly slow, people who got on wanted to pay via card and the machine was not working - instead of realising the terminal is not working he told people to try again and again causing more delays. At the airport he did not open the luggage door until all passengers got off and told a customer to chill. Very rude. Given that people have flights to catch this is unacceptable.”

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Posted 1 year ago

“Is the third time I use the service to go to the Airport and every time is delayed 10-15 mins.”

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Posted 1 year ago

“Terrible service. Will never get this bus again. Turned up 30mins late and driver had an awful attitude, was extremely rude and their contactless payment. machine would not work. Avoid this service. Never again.”

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Posted 1 year ago

“So far, it is what it says on the box!! Used it twice, worked both times. Bit hard to believe they can run the schedule they do and still continue to make money but as of now they’re the best game in town for travel to and from the airport, certainly if you’re coming from south of the city as I am - Wicklow. Only used them to, not from as yet but so far so good. Keep it up Aircoach, good, basic surface transportation. Thanks.”

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Posted 1 year ago

“On Sunday at 8:50 p.m., the BV72 YCF bus came to City Center Dublin. The driver got off the bus, I showed him the ticket and I asked him if I could put my luggage in the trunk, considering that I had a suitcase and 2 backpacks. He started yelling at me that I can't and that he is the boss here I asked the driver why I couldn't put my luggage in the trunk. The driver yelled at me again and asked me threateningly if I wanted him to drive me if I had to be quiet. He put his finger on his mouth, showing me that I had to be quiet. I felt extremely humiliated This happened on Sunday, August 11, 2024. just before 8:50 p.m. in City Center Dublin The bus went via Dublin Airport to Belfast”

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Posted 1 year ago

“Have used airporter (now aircoach) for 20 years. The staff have always been amazing, really helpful. I booked a return journey travelling from Belfast to Derry and noticed I had a discount due to previous bookings was delighted!!! 🤩 thank you”

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Posted 1 year ago

“Such a bad idea to make the line 701 passing through the city and make the journey lasting one hour instead than 20 minutes as it was before. People want to arrive quickly at the airport, otherwise I would have spent 2 euros and travel with the city bus that takes the same time. Last time taking aircoach and I am afraid you will loose a lot of clients because of this. Learn from Dublin express that makes more frequent lines and do not need to make people staying one hour in a bus to earn more money.”

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Posted 1 year ago

“Hey please can you take the stickers off the windows. The best thing about bus journeys are the views 🥲”

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Posted 1 year ago

“I needed to cancel booking and tried for 15mins a d then it timed out..felt like a con”

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Posted 1 year ago

“Very good cheerful and helpful drivers on the buses and also very knowledgeable and helpful people on the phone query line.”

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Posted 1 year ago

“The new timetables were billed as new services, but for those living in South Dublin, they are a serious deterioration in Service. They journey on the 702/703 line from Ballsbridge used take around 40 minutes. It now takes about 90 minutes. Also the price was increased significantly, even though the tolls are no longer part of journey.”

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Posted 1 year ago

“always want to kill myself in that bus. takes forever... like, 3 and a half hours from cork to dublin - joke. mostly is 4 plus. driver i dont think ever reach 120 on motorway. time frame is term that he's not familiar with. they always late... disgrace. but sometimes i have to use them.”

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Posted 1 year ago

“My 84 year old father was waiting on the 10am aircoach from greystones this morning. The aircoach did not stop, drove past him and another lady that was waiting, he was fortunate to get a lift to bray and met aircoach there. When he asked the driver why he didn't stop, he said he didn't put his hand out. What a disgraceful way to treat your customers.”

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Posted 1 year ago

“Wonderful & fun ride from Dublin airport to Dalkey on 13th August. Joanne was not only a wonderful driver but also very funny, creating a lovely feeling onboard. Thank you! 🙏”

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Posted 1 year ago

“Daughter planned on using aircoach to go to a concert in Dublin, bought her ticket and booked aircoach simultaneously. Aircoach cancelled her trip home with no other options provided a couple of days beforehand without giving any alternative options (next bus was sold out and others were early morning buses, eg 1, 2 am, meaning hours spent waiting on streets of Dublin before an available bus). On bus up, as she made the bus but was within the 10 mins before departure, the bus driver sold their tickets (which is in the t&cs but you have to dig for it and it comes after many guarantees that your seat is safe). So 2 trips planned and none executed with this company. Too unreliable to trust again.”

Helpful Report

Posted 1 year ago

“Was pleasantly surprised by our latest experience with aircoach 702 service (Monday 12th August) as I was very reluctant to book following a bad experience previously. On both the outward and return journeys drivers were very pleasant and the outward driver adhered to the times at each stop. On the return trip our bus was delayed due to an accident on M1 (so buses couldn't get into airport on time). The staff at the T1 Dublin airport stop explained the delay and then the controller arranged for the 701 service to extend to Greystones so that passengers waiting for delayed 702 service could be accommodated. Thinking "outside the box" is something rarely experienced these days, so we were very impressed and appreciative of his initiative.”

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Posted 1 year ago

“I have had two negative experiences with Aircoach. I won't travel with them again. I don't think they provide a good service and I would prefer to pay more money for a taxi rather than deal with this company for a third time.”

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Posted 1 year ago

“I bought my railair tickets online on the 5th of August. I rang your helpline and requested a solution as I was in a genuine mistake. Your agent must have been a newbie as he took a long time to type and then didn't forward the email to the necessary department nor to me . I spoke to the coach driver and he gave me the contact number and reassured me that it should be fine but should ckeck again as I hadn't had any acknowledgement. I rang again, a week later and Penny Mc kenzie was able to sort out the problem straightaway I am very happy with her help and hopefully I will get my full refund soon”

Helpful Report

Posted 1 year ago

“Good Morning, Last week I was heading to the UK via Ryanair and planned to take the Aircoach to the airport as usual. Since I'd not used it as frequently as previously (sometime each week) I went online to check out the route changes and times. The 702 from Marine Road Dun Laoghaire was perfect as I'm close to the stop. On arrival with 15mins to spare I found a small blue sign attached to the pole so I called the Help Centre to check out if it was still valid. hey told me that the time on the web site was correct, having verified it, and said that signs were the responsibility of the County Council! The sign also said 703 for the route. The assured me that the website timetable was correct. Time passed, the bus never arrived and eventually I had to get a Taxi as I had a flight to catch. This cost €45. All the way to the airport whenever I passed a 702 stop there were lines of people waiting. On my return to Dublin I again went for the Aircoach to return to Dun Laoghaire and I could talk to a staff member. They explained that there was some dispute last week, the website timetable was not updated and that the UK based Help Centre weren't aware of the issues. I phoned back from the taxi and another agent, who was still unaware of the issue, told me that they would record a complainant and I would receive an email in reply. So it seems really unbelievable to ignore your communications options by not informing the Call Centre and not putting a notification on the website. I'm interested in your reply. Regards, John PS The Route changes look good.”

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Posted 1 year ago

“Aircoach has become unreliable! We had to take a taxi last minute after waiting in the early hours of the morning for a bus that never showed up. Down 100e to get a cab to the Airport... I have used the service for over 10 years and never had such experiences. The changes they made to the 702 route (making it longer AND more unreliable) is such a detriment to residents of South Dublin and North Wicklow.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews