Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I travelled with Ian today on the 1210 705x from Belfast to Dublin T1 as a passenger and I have to say how excellent he was as a driver and helpful in every way. I had 2 large suitcases and he helped me put them under the coach and also off at the airport as he knew I had difficulty reaching underneath. He was very professional with every other passenger and even though the coach was full he took time explaining the features onboard and our journey time. His driving was superb! Not a jerk the whole way there and was the smoothest I’d ever been on. Such a delight and I cannot give enough gratitude for the safe journey we had. Thank you and I look forward to my next journey.”

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Posted 1 year ago

“When booked my tickets I was asked to enter a code. I have no idea what code you are asking for. So I am now have to take a chance on hoping I will get a seat without a ticket”

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Posted 1 year ago

“Service is very user-friendly. The purchase process is very simple and easy to use. Their after- sales service is excellent!”

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Posted 1 year ago

“The email and website wasnt enough clear to find the bus station in cork. But finally, we arrived To got it.”

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Posted 1 year ago

“They are always on time, price is affordable.p4”

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Posted 1 year ago

“Unable to change a booking in 6 months time due to company policy, forcing customers to pay additional fee's. No issues with Translink/Dublin Express”

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Posted 1 year ago

“Have charged me 3 times though the app and haven't given me a ticket. Had to pay another 20 to get on the bus. They have suggested that the transactions haven't gone through even though my bank have confirmed they have the money. Then 3 weeks ago they stranded me in Dublin airport and cancelling my bus last minute. Zero satisfaction from taking to 4 ppl and still waiting to get any kind of refund from them. I wouldn't recommend anybody use this company (their bus drivers as really nice, which is the only positive I can say, but it appears the company and shafting them on pay and rosters as well)”

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Posted 1 year ago

“I received a quick response to my email which fully explained and resolved my issue”

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Posted 1 year ago

“I usually have a great experience with Aircoach but today I had a bus booked for 15:48 to go to the airport, and as I was walking to the bus stop I saw it pass me at 15:45. I made it to the bus stop at 15:46 meaning I would have made it if it had left at the time it was scheduled to leave. If they went every 10 minutes I wouldn’t mind, but now I have to sit here and wait half an hour until the next bus and will arrive at the airport much later than planned and hoping it’s enough time to get through security and catch my flight. I don’t understand why the driver would leave early.. I think a bus service running to the airport needs to stick to it’s timetable because half an hour can make all the difference.”

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Posted 1 year ago

“My friend and I booked our tickets, stood at the designated stop, and literally watched the driver make eye contact with us and keep driving off without stopping. We had to take the public bus, which added 25 minutes to our trip to the airport. When I emailed to request a refund, they refused and said “their records showed they stopped” so they couldn’t approve our refund request. My advice? Dont book if you have somewhere important to be at a certain time. And if you must, make sure you’re recording as the bus arrives so you’ll at least have evidence if/when they don’t even bother to pull over.”

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Posted 1 year ago

“Daniel and Jordan at Dublin Airport went above and beyond in retrieving my mislaid wallet from a departed bus. All in time for me to catch my flight. Hugely appreciated, thank you.”

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Posted 1 year ago

“Always on time,availability to hop on board if not fully booked.drivers are very nice. Reliable service overall.”

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Posted 1 year ago

“We are regular users of Aircoach and used to have very good experiences. However, today we had a horrible experience. The 702 bus was supposed to leave the airport at 6:50 AM and left 10 minutes later. That is acceptable. But when we were on our way to Greystones, suddenly the bus stopped (between Bray and Greystones) and the driver told us that the bus was broken. So we asked the driver for a solution and he didn't give us any solution. So we had to walk from Bray to Greystones. As if that wasn't enough, while we were walking to Greystones the same bus overtook us and didn't even stop to pick us up or give us an explanation. We are extremely disappointed with Aircoach and hope they will at least refund our tickets.”

Helpful Report

Posted 1 year ago

“Having returned from a fantastic holiday to be greeted by a rude aircoach staff member. I will never use the bus service again. Even though I paid for the ticket online and had the QR code she got really argumentive because one of their drivers scanned my code earlier. I thought that I would have to call the Garda if she didn't allow me on the bus. Unfortunately she is unsuitable as a customer service person. On a positive note there was a toilet on the bus.”

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Posted 1 year ago

“I was on the 700 at 7.55pm on Saturday 24th Aug from Dub airport. The driver was very rude and abrasive. He Insisted I put a small carry on case in the hold as it's "company policy" if it has wheels. His manner was very unprofessional and dismissive. He had a good laugh with his colleague (who was at least more professional and polite to my face) at my expense when I got on the bus. I have travelled multiple times and have never been told this before. I had valuables in the case but was told I either put it in the hold or get a taxi! When I went to retrieve the case it was somehow tucked at the opposite side to the exit and I had to get in to the hold to get it as he watched on. My experience to the airport on the 22nd (at 8.49am from old wesley), couldn't have been more different, he was a really helpful & friendly driver & I was allowed carry my case on. Unfortunately this is not the first time I have met rude and aggressive drivers who treat the passengers as an inconvenience. It does make it less likely that I will use the service as a first option of travel to the airport.”

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Posted 1 year ago

“I had the worst experience with Aircoach... This evening I waited at the bus station more than 25 minutes later than the time it was supposed to arrive, that is 20:23 ... the moment I saw the bus I got out and I signaled that I wanted to go, but he didn't stop until 100 m away from the station....when I asked the driver (an elderly lady) why he didn't stop at the station, he yelled at me and said because I did not make an appointment online .... I explained that I am a person with disabilities and having freetravel I do not have the option for online booking .... HE CONTINUED TO YELL AT ME AND TELL ME TO GET DOWN .... I SUCCEEDED IN PPS UL WITH FREE TRAVEL AND TO GET A UL TICKET BECAUSE OTHERWISE HE WAS SCREAMING AND WANTED NOT TO TAKE ME ON THE BUS!!! I AM THE PERSON WITH A KIDNEY TRANSPLANT AND I CAN'T MAKE AN EFFORT AND I HAD TO CARRY MY LUGGAGE 100 M... I AM VERY DISAPPOINTED!!!!ON MONDAY I WILL CONSULT A LAWYER TO GO TO COURT WITH THIS COMPLAINT! IT'S 21:14 AND THE DRIVER IS DRIVING VERY SLOWLY ... WE ARE JUST IN FRONT OF DUN LAONGHAIRE DART STATION ... I THINK I'M GOING TO MISS THE FLIGHT !!!”

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Posted 1 year ago

“Booked a ticket from Dublin airport to glenshane. Was told in Belfast the bus journey was terminated as some customers were not behaving. I don’t know why I was then forced to find an alternative route home. The individuals should have been asked to leave the bus. Really inconsiderate and left myself and my daughter stranded”

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Posted 1 year ago

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Posted 1 year ago

“I had booked aircoach from Dublin Airport to leoparstown for Monday 19th August for 9 25am got a text in Sun evening telling me they had to cancel the bus Or take it another time that day or refund. As I was traveling all night from Canada and had been up for 28 hours was not happy this is not the first time this happened will not be traveling with you again .”

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Posted 1 year ago

“First time using Aircoach from Dublin Airport. To the driver of the 17.30ish 701 on the 23rd of August.. he asked all passengers exactly where they were staying so as to get them as close as possible to their final destination. I've never seen such kindness and effort on a transport service. I'm proud that this driver is one of the first interactions new visitors to Ireland will have. True Irish compassion 👍”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews