Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just arrived at Dublin Airport terminal one .Route 700 Clayton hotel pick up at 11.15. James the driver was a real gem .I was sitting towards the front of the bus,and could see his interactions with the passengers. A wonderful advertisement for your company. Great interpersonal skills.Great to see.You are lucky to have him. Marie Kerrigan Dublin”

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Posted 1 year ago

“Never take the 701 bus… they changed the route a while ago – this is my third time taking it. Run away from it. It’s faster and easier to take the competitor’s option and change in Tara Station! They really don’t care about their customers, if so, they would listen to their customers and roll back this change.”

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Posted 1 year ago

“Why doesn’t the screen tell the stops instead of the driver trying to shout the location of the next stop. It’s impossible to hear properly and some tourists missed their stop.”

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Posted 1 year ago

“I'm trying to book tickets online and the system is sending me round in circles, every time I get to the 'check-out' button it goes to a page asking me to set up an account but does not go to a payment page........very frustrating”

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Posted 1 year ago

“Appalling service and totally unreliable. The coach service which I booked for 13:56 never arrived. I would not recommend the Aircoach 702 route/service”

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Posted 1 year ago

“Super efficient airport transfer service and good value, too.”

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Posted 1 year ago

“Issue with access to Aircoach speedily resolved.”

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Posted 1 year ago

“Still this is the only company or shop or business that i can recall that for some reason declines AIB debit or credit cards. Why ??? I'm travelling abroad and I know my card will work fine wherever I visit but go on an Aircoach and it's a no. The drivers know this it's not there fault but they can't say. Sort this out.”

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Posted 1 year ago

“I have to use the aircoach almost everyday at 5:30am and everything previous to this event has been fine but for some reason today the aircoach hadn’t appeared during the scheduled time and didn’t even show up so I had to wait to get the 6:00am aircoach which was late (bare in mind I have never been late to work prior to this situation). which ended with me being late for work and getting told off by my manager.”

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Posted 1 year ago

“I booked an aircoach to Dublin airport and on the morning I got sent this email Regarding your Aircoach trip on Fri 4th Oct 2024 departing Cherrywood Business Park, Stop 7640 at 12:00Due to operational issues out of our control this service has been cancelled. Please use our 1130 or 1230 service.Apologies for the inconvenience caused.Air Coach Operations with no way of getting a refund as it was an international flight with further connections so I had to arrange another way of getting there as I did not trust that the next bus would get me there on time.”

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Posted 1 year ago

“Getting worse all the time. Used to be a reliable service every 15 minutes now it's 30 if you're lucky enough that a bus shows up. On Friday at the airport at 3pm I was told that the next bus to Leopardstown was 3.55. When I asked why there was such a delay the answer I got was a shrug of the shoulder. That's 3 out of the last 4 attempts that I ended up in a taxi”

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Posted 1 year ago

“I left an airpod case on an aircoach bus and promptly notified them. This was found, but in the process of this being retrieved aircoach transferred their lost property department to a third party team in Dublin. However they disposed of my item. It took me 6 months to find this out as I was passed from pillar to post when they occasionally did respond. Often I was left without replies.”

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Posted 1 year ago

“Most helpful and straight to the point”

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Posted 1 year ago

“Very rude and unprofessional service at Dublin Airport Aircoach ticket office (people who sale tickets in the kiosk and near the busses). Details provided to the customer service Ref: 00960290. Recommendation to the future customers: try to stay away or at least buy tickets online - this will be cheaper and less stressful.”

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Posted 1 year ago

“Driver was having a problem staying awake on the 2 am trip from Cork to z dublin airport”

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Posted 1 year ago

“Aircoach worked out perfectly for us. We flew into Dublin from the US, walked outside our terminal and the Aircoach was right on time. Got us to Belfast on schedule, and back to Dublin right on schedule as well. Coach was comfortable (FYI-no bathrooms on any coaches we saw in Ireland). No worries at all using Aircoach.”

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Posted 1 year ago

“We encountered a problem: we paid for a bus that never showed up. When we contacted the company to resolve the issue, there was no way to get it sorted. I sent them all the necessary information, including screenshots and proof that I had to take a different bus. After weeks of negotiation, dealing with terrible customer service, and being asked to provide excessive proof over something that cost only €20, I didn’t even receive a ticket in the end.”

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Posted 1 year ago

“Very poor and unreliable service. Bus did not arrive! The service 702 from Glasthule at 1.07 pm…… I cannot find words to express my disappointment and stress I was put under to catch the flight 3.30.”

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Posted 1 year ago

“I never saw the bus as it was at the stop at 7.43 am according to the Aircoach member of staff. The pick-up time on my ticket was for 7.55 am. I waited till 8.30 am. As no bus came I had to pay €90 for a taxi to get to the airport on time.”

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Posted 1 year ago

“After many lines of communication I would say Aircoach resolved my issue. Its a huge relief that my bus times are aligned with scheduled flights in which I can catch them. Big applause for the staff who did their best despite my impatient behavior. Appologise and thank you for your service.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,344 reviews