Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 700 on 6th October in the evening was terrible. I was notified by email that my booked services was cancelled and that I can request a refund or use other service. Arrived at airport and was waiting for more than 45 minutes without service, and I had to take taxi home. Request a refund and was rejected. Very bad service in general, random timetable changed without notice, always late and very poor customer service. To be avoided. Better use other alternatives to reach to airport.”

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Posted 1 year ago

“Due to the passing of my mother, I needed to cancel my trip, and the company was incredibly understanding during this difficult time. I received a very kind email with condolences, and my ticket refund was processed quickly. I am very grateful for the support and the professional and empathetic way I was treated. Thank you!”

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Posted 1 year ago

“Aircoach service is great. On time with pleasant drivers who are helpful with drop off points. Great routes too.”

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Posted 1 year ago

“The 700 service (today, 10 October) was late by at least 20 minutes. The service is consistent only in its unreliability of late. Therefore I was forced to order a taxi. It’s a pity as it used to be a good service until a few months ago. Do not get this service if you are travelling to the airport and are under pressure to make your flight. You won’t make it.”

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Posted 1 year ago

“Getting the 702 from greystones at 2am. Delayed more than 20 minutes. No live tracking available online Almost called a taxi… Hopefully i will make it on time. Very bad!”

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Posted 1 year ago

“Just arrived at Dublin Airport terminal one .Route 700 Clayton hotel pick up at 11.15. James the driver was a real gem .I was sitting towards the front of the bus,and could see his interactions with the passengers. A wonderful advertisement for your company. Great interpersonal skills.Great to see.You are lucky to have him. Marie Kerrigan Dublin”

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Posted 1 year ago

“Never take the 701 bus… they changed the route a while ago – this is my third time taking it. Run away from it. It’s faster and easier to take the competitor’s option and change in Tara Station! They really don’t care about their customers, if so, they would listen to their customers and roll back this change.”

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Posted 1 year ago

“Why doesn’t the screen tell the stops instead of the driver trying to shout the location of the next stop. It’s impossible to hear properly and some tourists missed their stop.”

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Posted 1 year ago

“I'm trying to book tickets online and the system is sending me round in circles, every time I get to the 'check-out' button it goes to a page asking me to set up an account but does not go to a payment page........very frustrating”

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Posted 1 year ago

“Appalling service and totally unreliable. The coach service which I booked for 13:56 never arrived. I would not recommend the Aircoach 702 route/service”

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Posted 1 year ago

“Super efficient airport transfer service and good value, too.”

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Posted 1 year ago

“Issue with access to Aircoach speedily resolved.”

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Posted 1 year ago

“Still this is the only company or shop or business that i can recall that for some reason declines AIB debit or credit cards. Why ??? I'm travelling abroad and I know my card will work fine wherever I visit but go on an Aircoach and it's a no. The drivers know this it's not there fault but they can't say. Sort this out.”

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Posted 1 year ago

“I have to use the aircoach almost everyday at 5:30am and everything previous to this event has been fine but for some reason today the aircoach hadn’t appeared during the scheduled time and didn’t even show up so I had to wait to get the 6:00am aircoach which was late (bare in mind I have never been late to work prior to this situation). which ended with me being late for work and getting told off by my manager.”

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Posted 1 year ago

“I booked an aircoach to Dublin airport and on the morning I got sent this email Regarding your Aircoach trip on Fri 4th Oct 2024 departing Cherrywood Business Park, Stop 7640 at 12:00Due to operational issues out of our control this service has been cancelled. Please use our 1130 or 1230 service.Apologies for the inconvenience caused.Air Coach Operations with no way of getting a refund as it was an international flight with further connections so I had to arrange another way of getting there as I did not trust that the next bus would get me there on time.”

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Posted 1 year ago

“Getting worse all the time. Used to be a reliable service every 15 minutes now it's 30 if you're lucky enough that a bus shows up. On Friday at the airport at 3pm I was told that the next bus to Leopardstown was 3.55. When I asked why there was such a delay the answer I got was a shrug of the shoulder. That's 3 out of the last 4 attempts that I ended up in a taxi”

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Posted 1 year ago

“I left an airpod case on an aircoach bus and promptly notified them. This was found, but in the process of this being retrieved aircoach transferred their lost property department to a third party team in Dublin. However they disposed of my item. It took me 6 months to find this out as I was passed from pillar to post when they occasionally did respond. Often I was left without replies.”

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Posted 1 year ago

“Most helpful and straight to the point”

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Posted 1 year ago

“Very rude and unprofessional service at Dublin Airport Aircoach ticket office (people who sale tickets in the kiosk and near the busses). Details provided to the customer service Ref: 00960290. Recommendation to the future customers: try to stay away or at least buy tickets online - this will be cheaper and less stressful.”

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Posted 1 year ago

“Driver was having a problem staying awake on the 2 am trip from Cork to z dublin airport”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews