Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a air coach bus from belfast return ticket and the driver told me it was 30 Euro and when I checked my account the next day I was charged 30.04 Euro.When I called them the person on the phone told me there was nothing he could do so they can just Rob you and get away with it this is not good enough in this day and age”

Helpful Report

Posted 1 year ago

“I am currently on a bus to airport that has pulled up just before the Port Tunnel. It appears that the tunnel was delayed in reopening but your drivers should be briefed and ready to take alternative routes if the tunnel doesn’t open in time. People are going to miss flights because the driver just pulled up. I would expect much better route and contingency planning from a transport company.”

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Posted 1 year ago

“Coach cancelled so I rebooked into a later one. Arrived at the terminal only to be told (without any communication from Aircoach) that my rebooked coach was cancelled and the original coach did run. Staff member said it was really poor form and lack of communication from Aircoach, I 100% agree. Shambles of a service.”

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Posted 1 year ago

“Excellent turn around on refund! Customer care was excellent”

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Posted 1 year ago

“Didn’t provide refund despite providing no service.”

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Posted 1 year ago

“Very Happy”

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Posted 1 year ago

“my coach ticket was cancelled, and when I went to book another ticket, the price had increased. Spoke to Helpline and they not only rebooked a new ticket but honoured the original price I had paid for the cancelled service. Fast, efficient and very helpful. Thank you.”

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Posted 1 year ago

“Route to a refund was perfectly smooth , thanks . Staff member was most efficient”

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Posted 1 year ago

“bus got cancelled”

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Posted 1 year ago

“The service was great. The bus came and departed swiftly. The bus itself was modern and comfortable. The journey was quite fast. All round I was very happy with the experience. Thank you Aircoach.”

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Posted 1 year ago

“Had an unfortunate situation where I had to cancel a holiday at short notice due to a medical emergency. I needed to obtain documents in to provide to the travel insurance company, Ryan couldn’t have been more helpful. After a phone call and multiple emails, everything was sorted. Definitely one of the best customer service experiences that I’ve had.”

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Posted 1 year ago

“Driver always leaves the bus stop earlier than the departure time . It's very unpleasant for those who need transportation :(”

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Posted 1 year ago

“The bus was 10 minutes early leaving my stop so I, along with other passengers , missed it . Not realising that we had missed it we waited at the stop for 30 minutes past its scheduled time assuming it was late . Baffling how a time critical airport service can operate in this way”

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Posted 1 year ago

“2 consecutive buses don’t show up and I had to get a taxi to the airport so I wouldn’t miss my flight.”

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Posted 1 year ago

“704X route bus was cancelled, the cancellation email went to a junk inbox. All alternative options were fully booked. Our flight landed in Dublin airport at 21.45 and I was stranded. This is an unreliable service.”

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Posted 1 year ago

“Waited 28 minutes for an Aircoach that was due at 5.02am. Got a taxi when it didn't arrive. Customer service will not issue a refund as they claim it arrived 29 minutes late and they don't refund within 45 minutes. The previous time I booked an Aircoach, I arrived 4 minutes ahead of the scheduled time and the bus was about to leave despite knowing they had a booking for that stop. About a year before I got on from the city centre and 4 full Aircoaches went past before I had to get a taxi .... they did refund that time but did not apologise and made me jump through hoops.”

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Posted 1 year ago

“Responsive customer service via Twitter/x”

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Posted 1 year ago

“Was on the 704, Cork to Dublin, at 5am on Thursday 14th. The driver, Mohammed, was excellent. He was polite, helpful and had a cheery disposition, and also was a very good driver.”

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Posted 1 year ago

“First-time customer. The bus didn't arrive - we had to take a taxi (St. Stephens Green - Airport). No upfront information from Aircoach. They refunded the online ticket but not the Flexi part of it -> even though the bus didn't arrive I couldn't cancel it myself and had to reach out to them adding more work to the already terrible experience.”

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Posted 1 year ago

“I bought a ticket for the 1:25pm 700 Aircoach, and as my flight was delayed, ran to get there on time, arriving at exactly 1:25. I assumed it wasn’t there yet, so I waited at the stop. Three minutes later I asked an agent if it was coming to be told that it had left. I had bought a ticket specifically for that time, as you have to do now with Aircoach, to ensure a seat, only to have it leave early. As I am on my way to a wake, I had to have someone come to pick me up, as I couldn’t wait for the next bus. The Aircoach service used to be my go-to for travelling to the airport, but it’s become progressively worse over the past years, and I’ll now be exploring other options. Will requesting a refund.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,348 reviews