Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,351 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good!!!!!!!!!”

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Posted 2 years ago

Thank you for taking the time to rate us with 4 stars!! We really appreciate your loyalty and are glad you enjoyed your experience with Aircoach. We are absolutely thrilled to hear that you found it to be good! We look forward to seeing you again soon.

Posted 2 years ago

“Very comfortable and excellent service.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach and your kind words. We greatly appreciate your positive feedback – it's so reassuring to know that our customers had a comfortable and pleasant journey with us, and that our excellent service was noted. Thank you for your support!

Posted 2 years ago

“This is really good service, the only concern I and many others have is only the timing why some routes like 702 has no service after 20:00 ,”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We appreciate your feedback - it's clear that our customers care deeply about the service we provide. We are reviewing our timing for our route 702 to ensure we are providing a valuable service to our customers and will take your concerns into consideration. Thank you again for your review.

Posted 2 years ago

“The coaches I travelled on were very comfortable the service information was okay the drivers were very helpful overall a good experience when I travelled to Dublin”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad to hear that the coaches you travelled on were comfortable, the service information was okay, and the drivers were very helpful. We are glad to have provided you with a good experience when you travelled to Dublin.

Posted 2 years ago

“On time, every time. A driver provided all the necessary information funnily. WiFi worked fine. Not enough space for legs which is a typical problem for most buses and airplanes. On one seat, there was a banana skin and a plastic bottle left.”

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Posted 2 years ago

Thank you for your 4-star rating of Aircoach. We agree with you that a typical problem for most buses and airplanes is the lack of space for legs. We are also glad to hear that our driver provided all the necessary information and that the WiFi worked fine. It is unacceptable to leave banana skins and plastic bottles on seats and we apologize for the unpleasant experience. We will ensure this does not happen again.

Posted 2 years ago

“Nothing special but the buses were on time. They should also give you the ability to change the time of departure with no extra fee.”

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Posted 2 years ago

Thank you for your 4 star rating for Aircoach! We are glad to hear that our buses were timely. We apologize for not providing you with the ability to change the time of departures with no extra fee. We appreciate your feedback and will be working to ensure a better user experience in the future. Thank you for choosing Aircoach!

Posted 2 years ago

“Very good overall except for 25 minutes late arrival while we were waiting on the cold.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We apologize for the 25 minutes late arrival while you were waiting- we value your feedback and work hard to ensure that every journey is comfortable and efficient. We are very pleased that you enjoyed your experience overall!

Posted 2 years ago

“I enjoyed the ride”

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Posted 2 years ago

as wellThank you so much for your 4 star rating of Aircoach! I'm glad to hear that you enjoyed the ride! Your feedback will help us to provide a better service to our customers in the future. Thanks again!

Posted 2 years ago

“Very cold on 9.00 am bus from Cork to Dublin, the majority of passengers travelled wearing hats and coats. Aircoach staff on board said " heating was on, just takes time to work." On the return journey, the heater was so hot , I had to move my legs away from it. The driver eventually turned it off. I was able to move my legs away as this coach was have capacity. Also noted that a woman travelling with a baby was asked to move to the back of the coach " health and safety, baby can't travel near the front " better to tell this on boarding.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Aircoach! We really appreciate it. We are sorry to hear about your experience on the 9.00 am bus from Cork to Dublin. We understand it can be very cold on the buses in cold weather, so we are sorry if the heating took awhile to work. We are glad that the driver was able to turn it off on your return journey so you could move your legs away from the heat. We always strive to ensure the safety of our passengers and that of their babies, and that is why we ask them to move to the back of the coach for safety reasons. Again, thank you for your review and for choosing Aircoach.

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We really appreciate your review and it is great to hear that you have experienced our good service. Thank you again for your rating!

Posted 2 years ago

“Brilliant journey”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are so glad you had a brilliant journey with us. We appreciate your feedback and look forward to getting you to your destination with ease and comfort next time. Thank you!

Posted 2 years ago

“Our journey on the 27th November from Cork to Dublin Airport on the 5am coach was great. The driver managed to bring us to the airport in a timely manner despite the heavy traffic on the N7.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad that you had a great journey on the 27th November from Cork to Dublin Airport on the 5 am service. We are proud that our driver managed to bring you to the airport in a timely manner, despite the heavy traffic on the N7. We appreciate your review!

Posted 2 years ago

“The trip was good.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad that you had a good trip with us.

Posted 2 years ago

“Everything was fine, on time and convenient. My only reservation is about the duration of the ticket on the website, it takes quite a long time to buy a ticket, at least in my case. I also think that it should be possible to buy a ticket from the driver when there are free seats on the bus.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are so happy to hear that you had a good experience with us. We appreciate your feedback about the duration of the ticket purchase on the website and would like to inform you that we are looking to see if this process can be made more efficient. Permitting space is available, a ticket can be purchased from the driver.

Posted 2 years ago

“On time. Comfortable, helpful driver.”

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Posted 2 years ago

Thank you for your 4-star rating of Aircoach! We are pleased that you felt our service was on time, comfortable, and that you found the driver to be helpful. Thank you for your kind words!

Posted 2 years ago

“il viaggio è stato ottimo e il personale era disponibile e gentile, ma purtroppo c'è stato un ritardo, seppur breve, nell'arrivo del mezzo per il viaggio di ritorno”

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Posted 2 years ago

“Nice clean bus, plesent journey”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We appreciate your kind words, "Nice clean bus, pleasant journey". It's great to know you had a positive experience with us.

Posted 2 years ago

“First you've got my name wrong. Not that person. Or service was good but around 50 minutes late due to traffic in Bray. The driver was very controlled considering the circumstances. Not Aircoach or drivers fault. We rang twice and were assured that the coach was on the way.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach. We really appreciate your feedback. We are sorry that the service was 50 minutes late due to traffic in Bray, and we understand that it was not the fault of Aircoach or the driver. We are glad that you appreciated the driver’s control in the circumstance. We are pleased to hear that our staff were able to provide assurance that the coach was on the way when you rang twice. Thanks again for your review!

Posted 2 years ago

“It’s laborious to have to download an App to buy a ticket in advance”

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Posted 2 years ago

Thank you for the 4 star rating of Aircoach! We appreciate hearing your feedback. Thank you for your input!

Posted 2 years ago

“It was great but would have preferred to disembark in Dungiven.”

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Posted 2 years ago

Thank you for the 4 star rating! We really appreciate your feedback. We are always looking for ways to improve our services, so we're glad you let us know.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,351 reviews