Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,308 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service for those who wants travel to the Dublin Airport. There is no facility to select seats while booking. If that facility is added it would be great”

Helpful Report

Posted 9 months ago

“Helpful refund service.”

Helpful Report

Posted 9 months ago

“The service is good, however the number of stops are too widely spread which makes it difficult to get to a pick up point. Your refunds policy is very inflexible. When I inadvertently paid for a ticket which should have been free with my bus pass, your staff would not entertain my case.”

Helpful Report

Posted 10 months ago

“Very Happy”

Helpful Report

Posted 10 months ago

“Excellent customer service and very helpful agent Ashton. Thank you”

Helpful Report

Posted 11 months ago

“The service is great, I am delighted that I can use my Irish Free Travel pass and it was very useful (and comforting) to have a living person at the ticket desk near the coach stop at Dublin Airport, even though it was after midnight. The website is terrible. It was going to charge me €2 - presumably some kind of admin fee - even with my Travel Pass. It then refused to accept my Travel Pass number, making me think my Senior pass wasn't valid, and then took a full payment for a specific bus some 90 mins later, when no buses were running because of the marathon! If my hostess hadn't been absolutely wonderful, I would have missed my flight from Dubin Airport. The company seems efficient and friendly. They gave me a refund the first working day after I asked. They just need to improve their website.”

Helpful Report

Posted 11 months ago

“Next day reply on BH weekend.”

Helpful Report

Posted 11 months ago

“Great journey, only one issue that it was freezing cold on both journeys booked.”

Helpful Report

Posted 11 months ago

“Used my pops card in airport on way home on 700 to cherrywood no problem it’s just when I’m going I could not scan it on my iPhone as a result I had to get a taxi just as well as bus was cancelled 😡 will continue to use Aircoach as I always have”

Helpful Report

Posted 1 year ago

“I booked return trip Dublin to cork paid €8 as we r pensioners had my booking on my phone but when I got to bus my phone was out of battery and the driver didnt have our name on his list luckily he had seats available waiting to hear back from air coach for refund as I now have my booking recipts”

Helpful Report

Posted 1 year ago

“I have been travelling for years with aircoach and the service has been excellent despite the normal failures of systems like any other service. The buses are comfortable and the bus drivers are normally friendly and very helpful. However, it was very disappointing to see a really unnapropriate reaction from the bus driver shouting to a woman while she was trying to put her luggage in the hold saying " aaah aaah no, that is just stupid " and kept nodding and huffing. The way he spoke to a client was not just rude but also humiliating in front of others. This was in relation to the bus 705X from Dublin Airport to Belfast departing at 14h30 on the 26th of September 2024.”

Helpful Report

Posted 1 year ago

“Very clean coach. Pleasant drivers good price only down side is it’s only every 2 hours they go to airport and doesn’t really suit my plane times now”

Helpful Report

Posted 1 year ago

“After an aircoach service to the airport from south Dublin was suddenly cancelled, I managed to share taxi with three other people who were also stranded. I had a return Aircoach ticket and enquired later about getting a refund for the return journey. The service team were very helpful and thanked me for bringing it to their attention for feedback to the operations team. I was refunded the amount without any fuss. This was a pleasant surprise, as to be honest, I expected not to get any response and certainly no refund.”

Helpful Report

Posted 1 year ago

“Great service, comfortable buses, staff is very friendly. However, it happened to me more than once that the bus didn't come, living me with no option but to get a taxi. Hopefully this will be fixed soon.”

Helpful Report

Posted 1 year ago

“Always on time,availability to hop on board if not fully booked.drivers are very nice. Reliable service overall.”

Helpful Report

Posted 1 year ago

“The basic service is good, however I'm very uncomfortable with other passengers selfishly playing music loudly on their mobile devices without any concern for other passengers. It happens on all transport in Ireland and seems to be tolerated by operators. It shouldn't be.”

Helpful Report

Posted 1 year ago

“I have been very happy with the Aircoach service over the years but on the new Greystones timetable why is there a gap in the mornings between 7.20 and 9 a.m.? Twice, since the new timetable came into operation, I have had to make alternative arrangements.”

Helpful Report

Posted 1 year ago

“I only slept 2 hours and left Stuttgart at 7.30 in the morning. My flight from Zurich was delayed by 90 minutes and I missed the aircoach I had booked to Cork. I was unable to book the next bus as you only accept bookings that are paid via credit card. I don‘t have one. How about offering alternative payment options like paypal? Anyways I was told the next bus was officially booked out and I still have to get from Cork to Schull. Thank god a few people didn‘ t show up and I managed ti get on the coach. Our busdriver Joanne is absolutely gas . Her welcome speech was hilarious and cheered me up immensely. If she ever decides to quit driving a bus she might as well do stand up comedy 😂Thank god for the toilets on the bus as I might wet myself laughing at her jokes.”

Helpful Report

Posted 1 year ago

“Hey please can you take the stickers off the windows. The best thing about bus journeys are the views 🥲”

Helpful Report

Posted 1 year ago

“I bought my railair tickets online on the 5th of August. I rang your helpline and requested a solution as I was in a genuine mistake. Your agent must have been a newbie as he took a long time to type and then didn't forward the email to the necessary department nor to me . I spoke to the coach driver and he gave me the contact number and reassured me that it should be fine but should ckeck again as I hadn't had any acknowledgement. I rang again, a week later and Penny Mc kenzie was able to sort out the problem straightaway I am very happy with her help and hopefully I will get my full refund soon”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,308 reviews