Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 19,134 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basic service is good, however I'm very uncomfortable with other passengers selfishly playing music loudly on their mobile devices without any concern for other passengers. It happens on all transport in Ireland and seems to be tolerated by operators. It shouldn't be.”

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Posted 10 months ago

“I have been very happy with the Aircoach service over the years but on the new Greystones timetable why is there a gap in the mornings between 7.20 and 9 a.m.? Twice, since the new timetable came into operation, I have had to make alternative arrangements.”

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Posted 10 months ago

“I only slept 2 hours and left Stuttgart at 7.30 in the morning. My flight from Zurich was delayed by 90 minutes and I missed the aircoach I had booked to Cork. I was unable to book the next bus as you only accept bookings that are paid via credit card. I don‘t have one. How about offering alternative payment options like paypal? Anyways I was told the next bus was officially booked out and I still have to get from Cork to Schull. Thank god a few people didn‘ t show up and I managed ti get on the coach. Our busdriver Joanne is absolutely gas . Her welcome speech was hilarious and cheered me up immensely. If she ever decides to quit driving a bus she might as well do stand up comedy 😂Thank god for the toilets on the bus as I might wet myself laughing at her jokes.”

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Posted 10 months ago

“Hey please can you take the stickers off the windows. The best thing about bus journeys are the views 🥲”

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Posted 10 months ago

“I bought my railair tickets online on the 5th of August. I rang your helpline and requested a solution as I was in a genuine mistake. Your agent must have been a newbie as he took a long time to type and then didn't forward the email to the necessary department nor to me . I spoke to the coach driver and he gave me the contact number and reassured me that it should be fine but should ckeck again as I hadn't had any acknowledgement. I rang again, a week later and Penny Mc kenzie was able to sort out the problem straightaway I am very happy with her help and hopefully I will get my full refund soon”

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Posted 11 months ago

“Charming driver Joanne. Clean bus. USB port working. One small observation: the screen in the bus still refers to mandatory masks”

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Posted 11 months ago

“You can setup an account, if you use aircoach regularly. And redeem points within every journey”

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Posted 11 months ago

“Dear Team, I wanted to provide some feedback on the 702 service I used early this morning. After experiencing some delays upon my arrival at Dublin Airport at 2:50 AM, I had to wait until 3:50 AM for the bus, which unfortunately did not arrive. Ultimately, I departed the airport at 4:29 AM. I appreciate Daniel's efforts in trying to resolve the issues and ensure the service ran on time. I have used the 702 service on many occasions without any problems, so this morning's hiccup was unexpected. I am hopeful that the new 702 timetable and route, with its additional stops, will soon have any teething issues resolved. Thank you once again to Daniel for his dedication and to the driver for getting me to Bray promptly. Best regards,”

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Posted 1 year ago

“I have previously used Aircoach on many occasions using the Dublin to Belfast route. On Monday past, 3/06/2024 o travelled on the 3pm bus from Belfast to Dublin, the driver arrived 2 minutes before departure, dressed very shabbily and his driving was atrocious, he constantly drove with one hand biting the nails of the other hand continuously driving over the middle section and inner section of the road which he had to over correct which was very unnerving, the radio was blasting and he was bobbing up and down in the drivers seat, his left leg never stopped shaking as if he was on something !!! I sat at the very front of the bus so I witnessed all these things along with other passengers, I never write complaints ever but I was seriously worried about my safety, this man should not be driving a bus !!!”

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Posted 1 year ago

“Customer service, price and comfort were all fabulous. However, I want to add that none of the plug sockets or USBs were operational which for an airport service was quite stressful as many people will need their smartphones whether that’s to use their boarding passes at the airport or to find their accommodation or contact people when they arrive from the airport.”

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Posted 1 year ago

“Good but bus always very cold”

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Posted 1 year ago

“Turned up on time, straight to city centre, helpful driver though he tried to get us to buy tickets from an unmanned booth and was aghast that someone (airport staff) suggested that we buy from him! No actual problem doing this in the end. Also no internet available at bus stop to get the timetable or to buy on line ( confusing for me; triple confusion for non Irish, non English speakers!) Clean, comfortable and quiet coach. Not clear on maps of other routes that purport to go through city centre, where they actually stop! These issues should not be difficult to solve and would make you a 5* service 😉”

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Posted 1 year ago

We apologize for any confusion regarding the ticket purchase process and the lack of internet availability at the bus stop. We understand how these issues can be inconvenient, especially for non-Irish and non-English speakers. Rest assured, we are actively working on finding solutions to ensure a smooth and hassle-free experience for all our passengers. We are glad to hear that you found our coach clean, comfortable, and quiet. Your satisfaction is paramount to us, and we will take your feedback regarding the clarity of maps and route stops into consideration to further enhance our service. Again, thank you for taking the time to share your thoughts. We appreciate your support and hope to provide you with a 5-star experience in the future.

Posted 1 year ago

“Always travel with air coach very good experience only problem is the 2 hour time table ,when are you going to return to hourly times ,as was before covid thanks”

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Posted 1 year ago

Thank you for taking the time to rate Aircoach with 4 stars. We appreciate your positive feedback and are delighted to hear that traveling with Aircoach has been a very good experience for you. We understand your concern regarding the 2-hour timetable and its impact on your travel plans. Please be assured that we value your feedback and understand the importance of more frequent services. As we continue to adapt and recover from the effects of COVID-19, we are actively working towards gradually returning to hourly timetables. We aim to provide a more convenient schedule for our valued customers, just like before the pandemic. Once again, we sincerely appreciate your support and the time you've taken to share your thoughts with us. If you have any further suggestions or queries, please feel free to reach out to our customer support team. We look forward to serving you with an enhanced travel experience in the future.

Posted 1 year ago

“When will the Free Travel Pass be available In Northern Ireland?”

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Posted 1 year ago

Dear [Reviewer],Thank you so much for your 4-star rating of Aircoach! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us. Regarding your inquiry about the availability of the Free Travel Pass in Northern Ireland, could you please email us at info@aircoach.ie and we will be happy to assist you. Once again, we genuinely appreciate your kind review and hope to serve you again in the future.

Posted 1 year ago

“Great service however the seat charger wasn’t working throughout the trip. Lucky enough the people behind me allowed me to charge my phone.”

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Posted 1 year ago

Thank you for your 4 star rating of Aircoach. We are so glad that you were able to find a way to charge your phone despite the malfunctioning seat charger. We appreciate your patience and understanding.

Posted 1 year ago

“Simon was a great driver and made it fun! The coach itself however is showing its age. In comparison to the new Dublin expresses buses they are not as modern.”

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Posted 1 year ago

Thank you for your 4 star rating of Aircoach. We're glad to hear that Simon was a great driver and made the trip a pleasant experience. We take your feedback on board and understand your comment regarding the coach being a bit dated. We are working on making the Aircoach experience even better for our customers.

Posted 1 year ago

“Very good experience”

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Posted 1 year ago

Thank you for taking the time to leave your 4-star rating for Aircoach. We appreciate your very good experience & your loyalty as a customer. Thank you for your feedback!

Posted 1 year ago

“good timetable !”

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Posted 1 year ago

Thank you for your 4 star rating of Aircoach! We are glad to hear that you appreciate our good timetable!

Posted 1 year ago

“Very good system”

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Posted 1 year ago

Thank you for your 4 star rating of Aircoach and for your kind words. We are glad that you think our system is "very good". We appreciate your feedback and hope that you continue to use Aircoach in the future.

Posted 1 year ago

“Very nice driver from Dalkey to Dublin airport.”

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Posted 1 year ago

Thank you for your 4 star rating of Aircoach! We appreciate your feedback, especially your compliment of our very nice driver from Dalkey to Dublin airport. We strive to provide the best service and your positive feedback is very much appreciated.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,134 reviews