Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,330 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always enjoy using Aircoach. Comfortable coaches. Only issue this week was a long wait time for the coach to arrive”

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Posted 5 months ago

“The service is slow & the reason I’m give 4 start was because of the driver he stop when I asked if he can let me of here as we had a kid”

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Posted 5 months ago

“Very good all round, promp departure,smooth drive from A to B on Time Arrival,”

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Posted 5 months ago

“The revised changes in timestables for airport to South Dublin was new.Email to your “help centre” & prompt responses sorted it out.”

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Posted 5 months ago

“Very friendly customer service. Reasonable price if you book the tickets early ..”

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Posted 5 months ago

“The only reason I deducted a star was that the coach we'd booked was cancelled so we had to wait for a later one. Otherwise, 5 star treatment! Even the cancellation was handled properly. I received an email informing me about it. So I really should give it 4.9 stars. An excellent service that I highly recommend.”

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Posted 5 months ago

“Easy booking over the web, friendly staff, app still needs fixing (bugs, wasn't able to make a booking over it)”

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Posted 5 months ago

“I’m a regular traveller in Aircoach and always find the drivers are excellent. I find I can completely relax & feel very confident that’s the best way to travel from Cork to Dublin & return 👍”

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Posted 6 months ago

“Customer service is great! So understanding and helpful.”

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Posted 7 months ago

“Had an issue regarding a double overcharge because of a failed ticket confirmation on the Aircoach App Followed the instructions and filled in the online request form and had an acknowledgment within 12 hours, a lovely response from a chap called Jamie and a full no quibble refund within 4 days Can’t ask for better customer service than that. The return journey from Cork to Dublin was on time and the drivers were helpful and friendly I took away one star because on this occasion I used the toilet and it was a bit grim - no soap or loo paper and I won’t be doing that again”

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Posted 7 months ago

“Good communication and happy end to my inquiry for a refund. But I always had to answer back through the customer service on the web and for each message I had to select the reason again and type a lot before I got to answer your e-mail. It acts like a request filter and gives the impression, that you want to discourage customers to keep on with their requests after coming through the first time. It would be easier for customers to be able to respond to an already accepted personal request with a ticket number via email without having to fill the online request mask again. Thank for considering that as an option to improve your service.”

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Posted 7 months ago

“I hired the service through Ryanair (big mistake) and they made my reservation wrong, so after many back and forth, the Aircoach customer service team was very efficient and friendly, they finally managed to resolve all my doubts and requests. Ultimately, they supported me with a full refund because the airline's service I had contracted was poorly done and was not what I needed.”

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Posted 7 months ago

“Very good services”

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Posted 7 months ago

“My first experience of customer service with Aircoach earlier this year was not great. HOWEVER yesterday I received an email saying that the company often looks at past complaints and Jamie emailed me to rectify the issue which i was very impressed with as TBH i never expected to hear from anyone again. I have been an Aircoach customer since the very start and will continue to be one”

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Posted 8 months ago

“Great service usually except once 1hr late and no information given. Stood in freezing cold. Every hour would be better re flight times. Bit pricy compared to airporter. Should be pensioner rates. Apart from that good service.”

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Posted 8 months ago

“Web site is a joke,not possible to change flexi tickets even though they have cancelled the bus. On phone they do not answer before the office shuts. Pity as drivers are excellent,the company do not care about the passengers”

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Posted 8 months ago

“Good service Smooth ride Clean coach Customer service was ok - refund was processed but wait time on phone was long -”

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Posted 9 months ago

“Excellent customer service, have yet to travel by coach”

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Posted 9 months ago

“I contacted customer service to get a refund because the 2pm aircoach from Cork to Dublin was late. At 230pm I took an alternative bus service. I got my refund agreed, and found customer service excellent: professional courteous and positively responsive to feedback, taking action to remedy the situation. Thank you Abisola whom I spoke to, and Sophie who sent email confirmation of refund due. Well done aircoach, I will use your service again.”

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Posted 9 months ago

“Aircoach journeys are generally comfortable, convenient and on time. Drivers are knowledgeable and helpful. Similarly, the app and reservation system usually works well. Recently I booked a trip using the app. The booking failed but the financial transaction succeeded. I requested a refund which was paid without too much fuss, but the computer system should be reviewed to ensure it fails safe - if the booking fails, the financial transaction should also fail or be cancelled.”

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Posted 9 months ago

Aircoach is rated 4.0 based on 19,330 reviews