Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 19,129 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service Smooth ride Clean coach Customer service was ok - refund was processed but wait time on phone was long -”

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Posted 5 months ago

“Excellent customer service, have yet to travel by coach”

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Posted 5 months ago

“I contacted customer service to get a refund because the 2pm aircoach from Cork to Dublin was late. At 230pm I took an alternative bus service. I got my refund agreed, and found customer service excellent: professional courteous and positively responsive to feedback, taking action to remedy the situation. Thank you Abisola whom I spoke to, and Sophie who sent email confirmation of refund due. Well done aircoach, I will use your service again.”

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Posted 6 months ago

“Aircoach journeys are generally comfortable, convenient and on time. Drivers are knowledgeable and helpful. Similarly, the app and reservation system usually works well. Recently I booked a trip using the app. The booking failed but the financial transaction succeeded. I requested a refund which was paid without too much fuss, but the computer system should be reviewed to ensure it fails safe - if the booking fails, the financial transaction should also fail or be cancelled.”

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Posted 6 months ago

“Quick responses”

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Posted 6 months ago

“Good Service for those who wants travel to the Dublin Airport. There is no facility to select seats while booking. If that facility is added it would be great”

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Posted 6 months ago

“Helpful refund service.”

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Posted 6 months ago

“The service is good, however the number of stops are too widely spread which makes it difficult to get to a pick up point. Your refunds policy is very inflexible. When I inadvertently paid for a ticket which should have been free with my bus pass, your staff would not entertain my case.”

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Posted 7 months ago

“Very Happy”

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Posted 7 months ago

“Excellent customer service and very helpful agent Ashton. Thank you”

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Posted 7 months ago

“The service is great, I am delighted that I can use my Irish Free Travel pass and it was very useful (and comforting) to have a living person at the ticket desk near the coach stop at Dublin Airport, even though it was after midnight. The website is terrible. It was going to charge me €2 - presumably some kind of admin fee - even with my Travel Pass. It then refused to accept my Travel Pass number, making me think my Senior pass wasn't valid, and then took a full payment for a specific bus some 90 mins later, when no buses were running because of the marathon! If my hostess hadn't been absolutely wonderful, I would have missed my flight from Dubin Airport. The company seems efficient and friendly. They gave me a refund the first working day after I asked. They just need to improve their website.”

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Posted 8 months ago

“Next day reply on BH weekend.”

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Posted 8 months ago

“Great journey, only one issue that it was freezing cold on both journeys booked.”

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Posted 8 months ago

“Used my pops card in airport on way home on 700 to cherrywood no problem it’s just when I’m going I could not scan it on my iPhone as a result I had to get a taxi just as well as bus was cancelled 😡 will continue to use Aircoach as I always have”

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Posted 8 months ago

“I booked return trip Dublin to cork paid €8 as we r pensioners had my booking on my phone but when I got to bus my phone was out of battery and the driver didnt have our name on his list luckily he had seats available waiting to hear back from air coach for refund as I now have my booking recipts”

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Posted 9 months ago

“I have been travelling for years with aircoach and the service has been excellent despite the normal failures of systems like any other service. The buses are comfortable and the bus drivers are normally friendly and very helpful. However, it was very disappointing to see a really unnapropriate reaction from the bus driver shouting to a woman while she was trying to put her luggage in the hold saying " aaah aaah no, that is just stupid " and kept nodding and huffing. The way he spoke to a client was not just rude but also humiliating in front of others. This was in relation to the bus 705X from Dublin Airport to Belfast departing at 14h30 on the 26th of September 2024.”

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Posted 9 months ago

“Very clean coach. Pleasant drivers good price only down side is it’s only every 2 hours they go to airport and doesn’t really suit my plane times now”

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Posted 9 months ago

“After an aircoach service to the airport from south Dublin was suddenly cancelled, I managed to share taxi with three other people who were also stranded. I had a return Aircoach ticket and enquired later about getting a refund for the return journey. The service team were very helpful and thanked me for bringing it to their attention for feedback to the operations team. I was refunded the amount without any fuss. This was a pleasant surprise, as to be honest, I expected not to get any response and certainly no refund.”

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Posted 9 months ago

“Great service, comfortable buses, staff is very friendly. However, it happened to me more than once that the bus didn't come, living me with no option but to get a taxi. Hopefully this will be fixed soon.”

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Posted 9 months ago

“Always on time,availability to hop on board if not fully booked.drivers are very nice. Reliable service overall.”

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Posted 10 months ago

Aircoach is rated 4.0 based on 19,129 reviews