Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 19,130 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 4.30am bus from Dalkey was on time and the journey was comfortable. My husband dropped his card wallet on the bus - I called the Aircoach number and the automated message told me to email them which I did. A few hours later I got an email reply to say it would probably take up to 7 days for lost property to be handed in to their office! Seems very inefficient!”

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Posted 1 month ago

“All coaches should have a toilet in them”

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Posted 1 month ago

“Love the service as so convenient when I am visiting family. Only criticism I would have is the stopping of the Greystones coach but understand that was for business reasons”

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Posted 1 month ago

“We have yet to take our trip, but so far customer service has been very helpful with prompt response to my enquiry. Their website is relatively easy to navigate and so far I am happy with their support.”

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Posted 1 month ago

“Always enjoy using Aircoach. Comfortable coaches. Only issue this week was a long wait time for the coach to arrive”

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Posted 1 month ago

“The service is slow & the reason I’m give 4 start was because of the driver he stop when I asked if he can let me of here as we had a kid”

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Posted 1 month ago

“Very good all round, promp departure,smooth drive from A to B on Time Arrival,”

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Posted 1 month ago

“The revised changes in timestables for airport to South Dublin was new.Email to your “help centre” & prompt responses sorted it out.”

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Posted 1 month ago

“Very friendly customer service. Reasonable price if you book the tickets early ..”

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Posted 2 months ago

“The only reason I deducted a star was that the coach we'd booked was cancelled so we had to wait for a later one. Otherwise, 5 star treatment! Even the cancellation was handled properly. I received an email informing me about it. So I really should give it 4.9 stars. An excellent service that I highly recommend.”

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Posted 2 months ago

“Easy booking over the web, friendly staff, app still needs fixing (bugs, wasn't able to make a booking over it)”

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Posted 2 months ago

“I’m a regular traveller in Aircoach and always find the drivers are excellent. I find I can completely relax & feel very confident that’s the best way to travel from Cork to Dublin & return 👍”

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Posted 2 months ago

“Customer service is great! So understanding and helpful.”

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Posted 3 months ago

“Had an issue regarding a double overcharge because of a failed ticket confirmation on the Aircoach App Followed the instructions and filled in the online request form and had an acknowledgment within 12 hours, a lovely response from a chap called Jamie and a full no quibble refund within 4 days Can’t ask for better customer service than that. The return journey from Cork to Dublin was on time and the drivers were helpful and friendly I took away one star because on this occasion I used the toilet and it was a bit grim - no soap or loo paper and I won’t be doing that again”

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Posted 3 months ago

“Good communication and happy end to my inquiry for a refund. But I always had to answer back through the customer service on the web and for each message I had to select the reason again and type a lot before I got to answer your e-mail. It acts like a request filter and gives the impression, that you want to discourage customers to keep on with their requests after coming through the first time. It would be easier for customers to be able to respond to an already accepted personal request with a ticket number via email without having to fill the online request mask again. Thank for considering that as an option to improve your service.”

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Posted 3 months ago

“I hired the service through Ryanair (big mistake) and they made my reservation wrong, so after many back and forth, the Aircoach customer service team was very efficient and friendly, they finally managed to resolve all my doubts and requests. Ultimately, they supported me with a full refund because the airline's service I had contracted was poorly done and was not what I needed.”

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Posted 4 months ago

“Very good services”

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Posted 4 months ago

“My first experience of customer service with Aircoach earlier this year was not great. HOWEVER yesterday I received an email saying that the company often looks at past complaints and Jamie emailed me to rectify the issue which i was very impressed with as TBH i never expected to hear from anyone again. I have been an Aircoach customer since the very start and will continue to be one”

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Posted 4 months ago

“Great service usually except once 1hr late and no information given. Stood in freezing cold. Every hour would be better re flight times. Bit pricy compared to airporter. Should be pensioner rates. Apart from that good service.”

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Posted 5 months ago

“Web site is a joke,not possible to change flexi tickets even though they have cancelled the bus. On phone they do not answer before the office shuts. Pity as drivers are excellent,the company do not care about the passengers”

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Posted 5 months ago

Aircoach is rated 4.0 based on 19,130 reviews