Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Got Aircoach last night at 12.35am from Belfast to Drumahoe in Derry. Driver was extremely pleasant, cheerful and helpful just what was needed after a long delay at airport.great service would highly recommend it.”

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Posted 2 years ago

Thank you Ann for your 5 star rating of Aircoach! I'm glad to hear that our driver was personable and helpful after a long delay. We appreciate your positive feedback and it is truly satisfying to learn how our services have been a pleasant experience for you. We look forward to providing you with exceptional service in the future.

Posted 2 years ago

“Bus is currently 30 minutes late”

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Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We are sorry that the bus is currently 30 minutes late and sincerely apologize for the inconvenience this has caused. We would like to understand more about your experience so that we can make things better. Can you please share information such as which route you were traveling on and what time you were expecting to arrive? Your feedback is very valuable and we appreciate the time you have taken to provide it. Thank you!

Posted 2 years ago

“Bus Dublin to Cork 7pm 3rd of July toilet out of order. At 8.30pm we stopped off for the toilet. I have anxiety on the bus anyway but having a period and kidney infection was killing me. No need for the bus driver to say be quick and don't waste my time. Just horrible.”

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Posted 2 years ago

Thank you so much, Justina, for taking the time to share your experience with us. We are sorry that the toilet on the bus from Dublin to Cork on July 3rd was out of order and that the bus driver was unhelpful and unkind. We understand that this must have been a difficult and uncomfortable experience, particularly because of your anxiety and other health issues. We want all of our customers to have a pleasant journey and we sincerely apologize for failing to provide one in this instance. Please tell us, how can we make things better for you? We greatly appreciate your feedback.

Posted 2 years ago

“Coach never arrived...no update on app...have to get taxi....avoid this service!!!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Frank. We appreciate you taking the time to let us know about your experience with Aircoach. We are sorry that the Coach never arrived, nor did you get any updates on the app and that you were forced to take a taxi instead. We understand your frustration and would like to make things better. Could you please tell us more about your experience so we can work towards preventing it from happening again?

Posted 2 years ago

“I love it because it is punctual, the drivers are efficient, responsible and friendly. the chairs are comfortable in general everything is fine except that I don't understand why the bathroom doesn't have water to wash hands or toilet paper and a bus without charging ports these days is not very convenient. Except for this, in general everything is fine.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Aircoach! I am so pleased that you have found our punctuality, efficient drivers, comfortable chairs, and friendly environment to your liking. At Aircoach, the comfort and safety of our passengers is always our priority. It is noted that you feel the lack of running water, toilet paper, and charging ports are a bit inconvenient and we apologize for these shortcomings. Nevertheless, we thank you for being a loyal customer and look forward to welcoming you again onboard.

Posted 2 years ago

“Had put in wrong date for return journey Realised mistake Gave over 10 days notice Difference been date of one day Told me Had to purchase new set of tickets Would not change date. When I said airporter previous owners would have been helpful and understanding Was told well we are Air coach Totally unhelpful Certainly will not use again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about Aircoach. We appreciate your effort in bringing this to our attention. We apologize for the inconvenience caused to you in regards to the wrong date inputed for the return journey. We understand how difficult it may have been to get a new set of tickets. We would like to know how we make things better for you in such situations. Your opinion matters to us. We assure you that we value our customers and will always try to look out for their best interest. We truly regret not being able to help you on the date change for the return journey. We also understand your point of view that the previous owners might have been more helpful and understanding. We hope you will give us another chance and consider traveling with Aircoach in future.

Posted 2 years ago

“Very bad experience, we were waiting over 35 min on the bus ,was very cold and late evening at the airport and no apologies from driver ,he response that he needed take a break then should be replaced with another bus.”

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Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize for the very unpleasant experience you had while waiting on the bus and we understand your disappointment with the driver not making any apologies. We would like to know how we can make your experience better in the future. Thank you for your feedback.

Posted 2 years ago

“Service itself was fine, departed and arrived in time, driver very courteous and helpful. However I can't remember at this stage the last time I had working wifi and a working socket on one of these coaches, definitely not on either let of this return trip. It's a small thing, but I was counting on it to be able to get some work done on the trips, but couldn't.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words about Aircoach! We always strive to exceed our customers' expectations and are pleased to hear that you've enjoyed our services. Here at Aircoach, we take pride in what we do and are always looking for ways to improve. We value positive feedback like yours as it helps us ensure that our customers have the best experience possible. We are always focused on creating a positive and comfortable environment for all of our coaches and their guests. It is good to know that you have had a positive experience with us. Thank you again for your feedback- we truly appreciate it! If you have any other questions or concerns, please don't hesitate to reach out. We are here to help!

Posted 2 years ago

“Booked and got on the 705X from O'Connell St at 23:20PM last night. The driver was in a bad mood. People were getting on and he was rude to each one that didn't clearly show him their booking info. If they pointed their phone to a scanner he ridiculed them - "What are you doing? - Show ME!" Two Chinese women wanted to pay cash and go to Belfast on this bus. The driver point blank couldn't be bothered to take cash. He said the bus was "Fully booked". I can tell you it wasn't - there were loads of empty seats. Apparently, he just couldn't be bothered to take cash. Unbelievably heartless - especially because it was late at night and there's no other service to get to Belfast. This rude driver left the bus at the airport and another driver took over. This second driver was really unprofessional. Throughout the journey, he kept fiddling with the radio whilst driving. At one point (when the bus was stationary) I asked him to please turn down the "music" because it was too loud. I did not want to contend with head banging disco "music". He point blank refused saying "No" - "I need it!" He absolutely refused to turn it down. Hearing him say that he "needed it" concerned me greatly. Was he so tired that he "needed" loud music to stay awake? I'm sorry, but I don't recommend this company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us your review regarding your Aircoach journey from O'Connell Street to the airport last night. It is disappointing to hear that your experience was not up to the standard that we would expect and we apologize for this. It is unacceptable that our driver would be rude to passengers and not be willing to take cash for a journey. This attitude is far from the friendly and courteous service that we strive to provide. We will be looking into why this happened and will make sure that something like this doesn't happen again. We appreciate you bringing this to our attention. We want all passengers to feel safe and comfortable while travelling with us, and would very much welcome the opportunity to make up for the experience you had. Can you tell us what we could have done better to make your trip a more enjoyable one? Once again, thank you for bringing this to our attention and we hope to make your experience with Aircoach a positive one.

Posted 2 years ago

“I’ve been using Aircoach for years! It’s a great service. Right outside the airport, friendly staff, great drivers and always punctual. Highly recommend!”

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Posted 2 years ago

Thank you for your 5 stars rating of Aircoach. I'm glad to hear that you've been using this great service for years and appreciate the friendly staff, great drivers and punctuality. We truly appreciate your kind words!

Posted 2 years ago

“I booked a single trip from Westmoreland to Dublin Airport. I was at the right stop along with other passengers and the coach went past without stopping. This is absolutely disrespectfull. I have a flight to take and I may miss it because of this lack of commitment to providing a reliable service.”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach, Nicolas. We appreciate your feedback. We're sorry that the coach went past the stop without stopping, causing you to worry about potentially missing your flight. That's unacceptable and we would like to make things right for you. Could you tell us more about what happened so that we can make sure it doesn't happen again?

Posted 2 years ago

“Never again this coach be used wast off time and worst coach service ever all bus travel from galway to Dublin always stops at Houston station Dublin this coach won’t we don’t have license to stop there 😡😡😡”

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Posted 2 years ago

“Bus didn't come. Would have missed my plane were it not for Uber. Too much of a hassle to complain to whatever oversight authority there may be. Very bad show.”

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Posted 2 years ago

Thank you so much, Bernard, for taking the time to provide us with your feedback. We apologize that the Aircoach bus didn't come which meant that you had to take an Uber instead. We would like to make things better, so is there anything else we can do to help improve the experience?

Posted 2 years ago

“Excellent service The only downside is that they should have a bus station in Derry/Londonderry where you get a coffee snacks toilet facility. and indoor shelter. not just a bus a shelter”

Helpful Report

Posted 2 years ago

Dear Angelo, Thank you so much for your 5 star rating of Aircoach! We appreciate your kind words and we're glad to hear that you are pleased with our service. We agree with you that a bus station in Derry/Londonderry with additional amenities such as coffee snacks, toilet facilities and indoor shelter would be beneficial. Thank you again for your support and taking the time to leave us a review.

Posted 2 years ago

“I tried to log in and had forgotten my password but your website gives no option to change the password (other than when you are logged in). I was also unable to re register as my email had been used. I booked with Translink.”

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Posted 2 years ago

Thank you so much for taking the time to share your feedback about Aircoach, Kyle. We truly appreciate you sharing your experience with us. We apologize for the frustration you experienced when logging in and not being able to reset your password, or to re-register as your email had already been used. We are sorry for the inconvenience this caused. To make sure that this doesn't happen to other customers, we are happy to look into ways that we can improve the website login process. Would you be able to help us here? If so, please let us know some more about the challenges you faced and what we can do to make things easier. Once again, thank you so much for taking the time to tell us about your experience. Your feedback is really valuable to us, and we look forward to hearing more.

Posted 2 years ago

“The bus was late, meaning I missed my connection. I understand this is beyond your control. I had built extra time into my schedule but this much longer than I expected. Your timetable doesn’t allow for people to alight with their luggage and board with luggage. Not satisfactory for an airport service. At least 3 minutes needed at each stop.”

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Posted 2 years ago

Thank you so much Cassandra for your review of Aircoach. I'm sorry that your experience wasn't the best - it's never pleasant to miss a connection. We value customer feedback and we'd like to use this opportunity to understand how we can do better. Could you tell us more about how the 3 minutes per stop would have been helpful for your journey?

Posted 2 years ago

“This new bus service is useless, pick up times from Derry to Belfast international and also return journey now every 2 hours, I will be sitting at the airport 3½ hours before my flight. Airporter was a better service as they left Derry every hour and I only was waiting an hour at the airport,”

Helpful Report

Posted 2 years ago

Thanks for taking the time to review Aircoach and let us know of your experience. We're sorry to hear of the inconvenience it has caused you. We understand your frustration at the change in the pick-up times from Derry to Belfast International and the return journey now being every 2 hours leaving you to wait 3½ hours at the airport. For us to make sure that this doesn't happen again, could you tell us how we can make things better?

Posted 2 years ago

“Driver picked me and my daughter up on 21st wed 855 killiney bus he wasn’t very nice because we didn’t book online he said taking cash just holds up everything made me feel terrible very short tempered seemed like he doesn’t like his job we always use the air coach for years now and all the drivers were so nice except on the 21st don’t like complaining but cash is as good as card”

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Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize for the situation you have encountered with our driver on the 21st. We want all of our guests to have a wonderful and stress-free experience, and we are sorry that did not happen for you. We understand that cash is as good as a card and we value all forms of payments. We want to learn more about how we can make things better and create a better experience for everyone. Please let us know what we can do to make an improvement. Again, thank you for your honest feedback. We want to give our best service so all of our guests have a fantastic journey!

Posted 2 years ago

“Great all round. Timing and service, the driver was lovely as well.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We are delighted that you had a great all round experience with the timing, service, and driver. We appreciate your feedback and your support.

Posted 2 years ago

“Clean, punctual and reasonably priced. The driver, Martin, was very professional and pleasant. We will definitely be using this service again!”

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Posted 2 years ago

Thank you so much for your 5 star rating, PatMac! We are delighted to hear that you were pleased with the punctuality, cleanliness, and price of our service. It was especially great to hear that the driver, Martin, was professional and pleasant. We look forward to serving you again in the future!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews