Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m here to say thank you to Michael that always do an amazing job. Anytime I have some problem I text the Aircoach Instagram and he helps me a lot. I wish I could put more than 5 stars for him.”

Helpful Report

Posted 2 years ago

Thank you, Driele, for your 5 star rating of Aircoach. We really appreciate your positive feedback! It's wonderful to hear that Michael always does an amazing job - we'll be sure to pass your kind words onto him. We thank you for your continued loyalty to Aircoach, and we hope to continue providing you with an excellent service.

Posted 2 years ago

“Appalling customer service - note that the stop at Belfast International has changed (nothing on email) and my wife with two other passengers missed the coach because of this. Told there was a large notice about this - they found it and it's smaller than an Easyjet small suitcase And a call to the Belfast office was a classic in bad customer service. No apology, no sympathy, just the implication that it's your duty to play hunt the sign. Dreadful My question is despite the nice words on the ads how deep does the lack of customer service go.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with our company. We are sorry to hear that you and your wife and the other passengers missed the coach due to the change in the stop at Belfast International and that there was nothing in the email informing you. We apologize for the lack of communication and for not making the signage for this change clear enough. We sincerely appreciate your feedback and we would be very grateful if you could tell us further how we can improve our customer service and make sure that similar situations do not happen again in the future. Your input would be highly appreciated and would help us to deliver an even better experience for our customers.

Posted 2 years ago

“I think there should be hourly service as it used to be. But the real reason I'm writing this review is the driver that was doing route 703 and was in Sandycove at 5.07 on 21/06/23. He made my day! Very pleasant and helpful guy but most importantly full of old school Irish craic! We need more drivers like him!”

Helpful Report

Posted 2 years ago

Thank you for your kind words and 4-star rating of Aircoach, Zuz! We are delighted to hear that our driver had made your journey so enjoyable and memorable. I completely understand your view that there should be more hourly services, and we appreciate your input. Thank you for taking the time to post your review and we look forward to welcoming you onto another journey soon.

Posted 2 years ago

“My Brown Thomas bag was on the bus and I left it on that I left on the bus Did anyone find a bag on the bus? It was a Dublin airport to Belfast I cannot check into my hotel now”

Helpful Report

Posted 2 years ago

Hi John. Please contact lostproperty@aircoach.ie this query will be answered there

Posted 2 years ago

“Unable to change booking if flight is delayed. No signage to make customers aware collection point has changed at Belfast international. On multiple occasions the bus has been unbearably warm, especially in recent conditions. The air conditioning has been blasting at the drivers seat but no air conditioning for passengers. Passengers were too hot and everyone was complaining. This should be taken into consideration for health and safety purposes.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to tell us about your experience with Aircoach. We're sorry to hear that you were unable to change your booking however from the airport you may travel 1 service before or after the one you had booked. We are especially sorry that the bus had been unbearably warm, with the air conditioning blasting at the drivers seat this is a separate system to the passengers and the passenger can ask the driver to adjust the temperature if safe to do so. We value our customers comfort and safety, and we apologize for the inconvenience caused. We would like to hear more from you on how we can do better. Can you let us know what can we do to make your experience better? Your feedback is of great value to us as we strive to improve our services.

Posted 2 years ago

“really poor mobile website. i booked and paid extra charge for flexible ticket and one hours trying to adjust departure time without success, even though me desired new times was available. very poor and you owe me the flexi fare.”

Helpful Report

Posted 2 years ago

Thank you so much for your frank feedback about your experience with Aircoach, Sean. We really appreciate that you took the time to let us know about what happened. We apologize for the really poor mobile website that caused you so much trouble. We have overhauled our app and launched a brand new app which allows online booking and tracking Thank you so much again for your feedback, Sean.

Posted 2 years ago

“Our flight was cancelled so we had no idea when we were getting home so couldn't change the tickets at the time so when we were told the time of our flight the following I phoned customers service & was bluntly told I couldn't change my seat as it could only be done up to an hour before the time & I would have to pay for more tickets even though I had a flexi ticket. This wouldn't have been as bad if I hadn't waited a half hour in a queue to get through only to have horrible customer service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give us your feedback about Aircoach. We truly appreciate it. We apologize that your flight was cancelled and that you were unable to change the tickets at the time when you were notified of the new flight time. We understand this could have been very frustrating, especially after having to wait for a while in a queue for someone from customer service. When travelling from the airport you may use your ticket 1 service before or after your booked time this applies to delays and is subject to availability.

Posted 2 years ago

“So disappointing to see how poor the service has gotten since Airporter was purchased by Aircoach. My flight was delayed 3/4 hours. Unable to get in contact with any of your team to change the ticket, sending an email results in no immediate response (which is need in these circumstances) so obviously had to buy an additional ticket! The availability has significantly dropped Customer service levels have dropped Locations for drop off have dropped Not surprisingly prices have not dropped Really depressing that you have a Monopoly on this route and looking through the reviews, be honest the average is not 4 stars the last 20 reviews I thank 19 are 1 star!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback about your recent experience with Aircoach. We are sorry to hear that your flight was delayed and that you had difficulty contacting our team in order to change your ticket in time. We apologize for the inconveniences you faced as a result. Travelling from the airport after a delay your ticket subject to availability will be accepted on the next service. Overall capacity has increased with larger vehicles at present the service time is every two hours in a 24 hour period this will increase in the very near future and with the introduction of some discontinued stops. Apologies for the inconvenience.

Posted 2 years ago

“Lovely journey made pleasant by Martin the driver, he said all the right things and made me feel really at ease! Definitely would use it again.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic review! We are so pleased to hear that Martin made your journey so pleasant, and we are especially thrilled that you would use Aircoach again. Your loyalty is much appreciated, and we look forward to welcoming you back soon!

Posted 2 years ago

“On your website it indicates (b) as boarding only. However this is incorrect. The air coach does not stop at many stops where it states boarding only. Please amend your timetable as I was forced to take a taxi to the airport due to this misinformation.”

Helpful Report

Posted 2 years ago

“My online booking couldn’t complete on time (1 hour prior to departure) and ended buying tickets for a departure that left another 2 hours later. Completely disappointed with what happened. Now I have to spend another 45 euros on top of the 16 already paid for a trip I’m not using.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mark. We are very sorry about your experience using Aircoach. We wish your. Can you please share more about what went wrong with the online booking process by emailing info@aircoach.ie your original booking code and more information on the full issue.

Posted 2 years ago

“Do not recommend. Booked 4 tickets from O’Connell street to Dublin airport and it was over an hour late. Had to get a taxi and almost missed our flight. Spent way more than we should of due to this situation. Refused to refund the tickets. Avoid and use a different service unless you want to miss your flight.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are sorry for the inconvenience and disappointment caused by the late arrival of the coach. We understand how frustrating it must have been having to take a taxi and spending more than expected. We do take your feedback very seriously and take pride in delivering a service that can get customers to their destination on time. Again, we apologize for the delay and thank you for giving us the chance to improve our service.

Posted 2 years ago

“Travelled from Derry to Belfast int airport 34euro one way. Coming back was not sure we would make the 14.30 bus but we did but could not book online so we were charged 38sterling for the return because payment was not online. A complete rip off. Basically 80 euro. Could have bought a flight for this. Will never use the service again, Other modes of transport more economical. Also the 2 hour window between buses useless as it means a long wait if you miss the bus.”

Aircoach 1 star review on 18th June 2023

Helpful Report

Posted 2 years ago

As you see in the photo the walk-up fare is correct at £19 pp totalling £38. Online bookings are cheaper than walk-up fares and default to the euro currency which was your chosen currency however sterling can be selected. An online booking will always be cheaper than a walk-up fare. We hope up that this answers your query.

Posted 2 years ago

“Suit site locked in an eternal loop so I cannot book my tickets online employ some”

Helpful Report

Posted 2 years ago

“We booked the coach from Belfast international to Derry and then back again later in the week to attend a family wedding. The website was easy to navigate, booking was quick and easy and great prices. I had sent a quick query before booking about tickets for infants and the customer service from Stephen was excellent- prompt, informative and answered my questions clearly so I didn’t need to stress. Both ways, our driver was Bill- an absolutely lovely man who was very friendly and made us feel very welcome aboard the service. He was excellent helping people get luggage aboard and made my daughter’s day by chatting to her as we got on. Smooth journey, lovely cool and comfortable coach even in a heatwave, beautiful views and excellent service. Please pass on our thanks to Stephen and Bill who made a trip with a 3 year old much less stressful! We would absolutely recommend aircoach to anyone travelling in future and hopefully will be back ourselves soon!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach, Alexandra! We are so glad to hear that your experience using Aircoach was excellent-from the ease of website navigation to the helpful customer service from Stephen and then to the friendly driver Bill who made a stressful journey comfortable. Your kind words have made us so happy and we will be sure to pass on your appreciation to Stephen and Bill. We look forward to hosting you again soon for your next journey!

Posted 2 years ago

“Same as previous complaint, there was a great service pre-covid... now that the airport is back to full capacity and car parks are full and we are all being asked to use public transport... Aircoach still operate a skeleton service on the 702 route. Used to be every hour almost 22 hours per day. Now it is one every 2 hours with the last one at 20:00 You may now say the route is not as busy, most of my friends have given up on the consistency of timetable does not suit.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach and provide feedback. We appreciate your thoughts and really value your opinion. We apologize that you were disappointed with the recent changes, especially concerning the 702 route. We strive to provide a reliable service and understand that this may not feel like the same great service you experienced pre-Covid, when airports were not at full capacity. We would love the opportunity to make things better, so please don’t hesitate to contact us with any further feedback or information about what measures we can take to improve our service. Thank you again for your review.

Posted 2 years ago

“I'm a bit nervous now about booking the service for my family who will be travelling from Australia in the summer, after reading all the negative reviews. 🙈”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback on Aircoach, Tricia. We really appreciate you taking the time to let us know about your experience. We understand that you are a bit worried about booking the service for your family, after seeing all the negative reviews. Let us know how we can make things better. Is there anything we can do to make your next experience with us a great one?

Posted 2 years ago

“Easy and great service!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted you continue to choose our service and find it so easy and great! We value your loyalty and hope you will continue to choose Aircoach as your preferred mode of ground transportation.

Posted 2 years ago

“Booked for 18.45 coach from zone 20 at Dublin Airport to Sandyford for a big family dinner for which I hd flown over. Bus was there but driver said it was the wrong one -'the other will be round the corner in a minute." After 30 minutes, no buses and a crowd of people in the rain, I ran for a taxi which cost 65 Euros. I wasted 12.50 Eu. on a non-existent service. Pity, had good reviews but .........”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with feedback about your experience with Aircoach, Bob. We are sorry that your experience was not what we would hope for our customers. It's unacceptable that you had to wait 30 minutes in the rain for a service that didn't come and additionally had to fork out money for a taxi. We would love to hear your suggestions on how we can make this better. How can we prevent a situation like this from happening again?

Posted 2 years ago

“Waited for the bus at the stop for 45 mins, didn’t show up. Rang them to be told the bus had left 15 mins prior, so either the bus drove past the stop or the driver didn’t call for the bus to Belfast. Non refundable. Terrible service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach and provide us with your feedback. We are sorry to hear that you were not satisfied with your experience, particularly in regards to waiting for the bus at the stop for 45 minutes, only to be told the bus had left fifteen minutes prior without a call for the bus to Belfast. Non-refundable tickets can be very inconvenient and we deeply regret that you were not able to take advantage of the service. How could we have handled your experience better? We would like to learn from this situation. Your comments may help us prevent similar situations in the future. Please share your thoughts so that we can use them to make improvements to our service. Thank you for taking the time to let us know your experience.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews