Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aircoach claims that buses run from O'Connell street every 15 minutes. I waited over an hour and nothing arrived. When two buses finally arrived at the same time the driver told me I couldn't board because I hadn't pre-booked online. I had no option but to take normal buses and was so delayed that I missed my flight.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, Gary. We’re very sorry about what happened to you. We deeply regret that you missed your flight due to this incident. We’d love to do what we can to make up for this experience. Could you tell us more about it? What would have made the situation better for you? We appreciate any feedback you have to offer.

Posted 2 years ago

“-13:39 bus due at 468 did not arrive for at least 30 minutes after due time -information not available on tracker -phone link in website not working correctly But even worse than this stress was response of Gary in customer service who came across as arrogant and self righteous - he basically repeatedly made multiple excuses eg - customer should have booked online to guarantee a seat. - overcrowding was not the issue -customer should have used tracking to get information- but coach location not available -customer should have rang company- online direct phone link does not work, it is necessary to dial directly -stated coach arrived at 13:59, not so. still waiting nearby for taxi and no bus arrived. Please review your staff training of office customer service as a priority.”

Helpful Report

Posted 2 years ago

Dear Kathleen, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We are truly sorry for the substantial delays and the lack of information available on the tracker, as well as the difficulty encountered when trying to use the telephone link on our website. We take customer service very seriously, and we regret that the response of Gary did not meet our usual standards. We apologize for the various excuses provided and for the misinformation about the coach's actual time of arrival. It is unacceptable that our staff did not make the effort to ensure a pleasant customer experience. We have taken your feedback on board and are going to review the training of our customer service staff as a priority. Is there anything else you feel we should do to make up for the inconvenience caused? Thank you again for your feedback and patience. Kind Regards, Aircoach Team

Posted 2 years ago

“I am travelling from Belfast International Airport to Derry and was booked on the 12.35. I followed the location indicator on Google Maps using the link in your e mail which took me to a location in front of the airport building. This is the wrong location which I only discovered when the coach went sailing by. The signage in the airport is not sufficient to alert customers as to the changed location.”

Helpful Report

Posted 2 years ago

I want to thank you for taking the time to share your experience with us. We apologize for the confusion and inconvenience caused. We realize that having to work out the new location for yourself would have been very frustrating and we completely understand your concerns. To help us learn from this experience, could you explain how and why the signage at the airport was insufficient? We would like to know what measures we can put in place to ensure that such confusion does not happen again. Thanks again for bringing this to our attention.

Posted 2 years ago

“Having booked on line the bus was 20 minutes late - had to get on another one from a different location which went through the city so traffic was very heavy and I was last to board on my plane - Very stressful. Even though I booked on line - no message sent to say bus was delayed - crazy!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We are sorry to hear your bus was 20 minutes late and that you had to board another one form a different location which went through the city. That must have been very stressful indeed. We are particularly sorry to learn that you had no message sent to inform you of the delay. We apologize for your inconvenience and would love to speak to you more around how we could make things better for you. Could you please let us know how we can improve our service? Once again, thank you for your review, your feedback is invaluable to us. Sincerely, The Aircoach team

Posted 2 years ago

“Arrived late, took much more than declared and I risked to lose the flight. It's slower, less comfortable and more expensive than the concurrency”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback about your experience with Aircoach. We truly appreciate you taking the time to share your thoughts after the incident with the late arrival, extended travel time, and risk of missing the flight. We apologize for the situation that put your journey at risk and would like to learn more about how the experience could have been improved. Are there areas that you believe we should focus on most, such as making Aircoach faster, more comfortable, and more competitively priced compared to the competition? Thank you for your continued support as we work to improve our services.

Posted 2 years ago

“-5.30 coach was 15min late 16/June -No help.with bags,needed to move other bags to get ours to fit. -Not one smile from driver -No.anouncement at terminal 2 or 1 -Driver just stood back with arms folded when people struggled to get bags out. -No help to you mum with baby. Over all poor service”

Helpful Report

Posted 2 years ago

Dear Craig, Thank you very much for taking the time to provide us with your feedback regarding your experience with Aircoach. We apologize that our service was not up to your expectations and deeply regret that our coach was 15 minutes late, that we did not provide assistance with your bags, that our driver could not provide you with a smile,that we made no announcements at terminal 2 or 1, that the driver did not help people with their bags, and that we did not provide any assistance to your mum with the baby. We value our customers and strive to make every experience enjoyable. Please let us know how we can make things better for you in the future. Thank you again for your feedback.

Posted 2 years ago

“Great service, but wish the 702 was more frequent.”

Helpful Report

Posted 2 years ago

“On time and right to the door.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are pleased to know that our service was on time and right to the door. Your kind reviews make all of the hard work we put in worthwhile. Thank you!

Posted 2 years ago

“Shocking 700 bus service to Dublin Airport yesterday June 13. The 6:35am Aircoach scheduled to depart Drumcondra train station this morning at 6:35am arrived approximately 40 minutes late when (2) #700 buses arrived at the same time. Extremely disappointed in the service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused due to the (2) #700 buses arriving at the same time, resulting in your delayed departure. We understand your disappointment in the quality of service and we want to make sure that no similar situation arises in the future. We would appreciate if you can provide us with more details about the experience so that we can find ways to further improve our service. Thank you for giving us an opportunity to serve you better. We value your feedback and we are continuously striving to enhance our service.

Posted 2 years ago

“Hi, today I had a ticket for 700 aircoach for 8.30 from Clayton Hotel. The bus didn't come, and the next one for 9.00 refused to take us. There were 5 or 7 people waiting for the same ride. We had to take the taxi I really want my money back”

Helpful Report

Posted 2 years ago

Thank you, Natalia, for taking the time to share your experience with Aircoach. I'm sorry that you weren't able to get on the 8.30 bus and that the 9.00 bus refused to take you. I can understand how difficult it must have been to have to take a taxi with the other people waiting. At Aircoach, we strive to deliver the highest possible customer experience. We appreciate your feedback and want to make things better. Please feel free to reach out to us to let us know how we can improve our service so that similar situations don't happen in the future. Thank you for bringing this matter to our attention.

Posted 2 years ago

“13/6/2023 No aircoach at T2 for Leopardstown from 18.10 -18.55. No aircoach to city centre .No Information ,no staff.was embarrassed for tourist. Ended up getting 16bus into town and luas”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience on 13/6/2023. We apologize for any inconvenience that you encountered when there was no Aircoach at T2 for Leopardstown from 18.10 -18.55 and no Aircoach to the city centre. We would like to know how we can make things better for the next time you use our service. Your feedback is very valuable to us; please don't hesitate to reach out to us if anything like this happens again. Thank you for choosing Aircoach and we look forward to serving you again in the future.

Posted 2 years ago

“Waiting for over an hour for the 700 from O’Connell street to Dublin Airport. The QR code at the stop does not work, the telephone number on the website will not connect!! So much for a service that according to the website is every 15 minutes. 14 June 23 at 09:45”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback, Paul. We're sorry to hear about the issues you had while waiting for the 700 from O'Connell Street to Dublin Airport and not being able to use the QR code at the stop or the telephone number on the website. We value your feedback and take it seriously, so please let us know how we can make things better for you so that you have an improved experience in the future. Thank you again for sharing your thoughts.

Posted 2 years ago

“Super A beautiful experience”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach, Ionel! We are pleased that you had a super beautiful experience.

Posted 2 years ago

“If I could give this service no stars I would. Being to made feel intimidated, and embarrassed by the bus driver who had no shame in swearing and using foul language to me and my family while also leaving a young pregnant girl in tears due to the way he spoke and was treating us! Never ever again will I give this company my money. Awaiting a response to a complaint and a refund for this journey!”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We are sorry this experience left you feeling intimidated, embarrassed and upset. We take issues such as this very seriously and would like to discuss this in more detail. Can you let us know how we can help to make things better?

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We appreciate your kind words and we're so glad that you experienced excellent service on your journey. Thanks again for the fantastic review!

Posted 2 years ago

“Bus to airport never arrived. 6.21am 13th of June 2023 name bus stop ‘lesson street lower’ disappointed”

Helpful Report

Posted 2 years ago

Dear Kris, Thank you so much for your feedback about Aircoach. We are so sorry that the bus from Lesson Street Lower did not arrive on the 6.21am 13th of June 2023. We understand your disappointment in this and would like to apologize for the inconvenience that this has caused. We would love to know how we can make things better for you in the future so please let us know if there is anything we can do to improve your experience. Best regards, Aircoach Team

Posted 2 years ago

“Departed exactly on time and arrived at the airport just before estimated arrival time. Driver was super friendly and it was a nice comfy trip. Would recommend”

Helpful Report

Posted 2 years ago

Thank you for the amazing 5 star rating, Sarah! We really appreciate your kind words about your experience with Aircoach - departing exactly on time and arriving at the airport just before the estimated arrival time, a friendly driver, and a comfortable trip! We're really pleased that you recommend us and we thank you for taking the time to share your review.

Posted 2 years ago

“We had booked 2 tickets for the 8.30 Aircoach from Clayton- this is a busy time to travel and getting to the airport is a stressful business. The 8:30 coach never arrived this morning and we were at the Clayton Leopardstown since 8. 15 so we would have seen it if it came in. We were waiting outside the hotel. There were other passengers present who will confirm this. The real time app confirmed that the previous bus arrived at 7.50am. When the next bus arrived at 8.45 we got on and queried the driver. He told us he was the 9.00 bus and would not be leaving before that. We asked what happened to the 8.30abus and were told he was not responsible for that. He then rang the operator and reverted to us 5 mins later that the 8.30 bus had been there. Both ourselves and the other passengers assured him that this was not the case. 10 mins later another bus arrived and we were advised to transfer into this bus as it was leaving first. We left at 9 am. We have travelled with Aircoach for 10 years and it was always reliable. The last time we travelled to the airport in Nov 2022 we had a similarly frustrating and stressful experience and had a to get to the airport by taxi. A written complaint to Aircoach was not acknowledged or responded to. v poor service.”

Helpful Report

Posted 2 years ago

“Wont give refunds”

Helpful Report

Posted 2 years ago

“Bus never arrived. Now have to get taxi to airport. Awful service”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews