Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inflexible. Cannot change destination on the booking system if you need to change. No one would help.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We are sorry for the inflexible issues you encountered with the booking system and not receiving help. We appreciate your specification and feedback and would love to hear more about how we can make things better. Please let us know your thoughts so we can learn from your experience and strive to provide a better Aircoach experience in the future.

Posted 2 years ago

“It is disheartening when the bus driver does not help to put luggage on the bus. When I said this to the driver he said he was not paid enough to do this. It is a pity that staff are not paid enough by your company to include this courtesy.”

Helpful Report

Posted 2 years ago

Thank you for your candid and honest feedback, Máire. We appreciate you taking the time to share your experience with us and we are sorry that it fell short of your expectations. We are particularly concerned about the comments regarding the bus driver not helping to put luggage on the bus and the staff being not paid enough to do this. It’s concerning to even think that our staff would not be compensated fairly. Can you tell us more about how we can make things better? How can we better support our staff, and ensure that passengers receive the best service? We would greatly value your insight. Thanks again.

Posted 2 years ago

“Worst mistake I ever made was booking a bus with aircoach. 2 hours into my journey from Dublin airport to Galway and we havent even hit Tullamore. I have never been on a slower bus journey with a total of 7 passengers! Hands down the worst bus experience with the world's slowest driver! That's 2 hours of work I will be missing out on with no reimbursement. A warning from the company would of been nice that there is no accuracy with your times given!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Aircoach, Roxana! We sincerely appreciate you taking the time to let us know about your experience. We apologize for the issues you experienced on your trip from Dublin Airport to Galway. We understand that this issue comes with an inconvenience to you, as it meant missing out on two hours of work without any reimbursement. We're sorry for not providing you with an accurate estimation of your journey time. We would love to hear from you further on how we can make this experience better. How can we improve our information and make it easier for our customers to plan ahead? Again, thank you for your feedback as it helps us to continually serve you better.

Posted 2 years ago

“Company is clearly not running as many services as it claims. Waited 50 mins for it to arrive. Used to he reliable but not anymore. Avoid”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach, Mick. We sincerely apologize that you had to wait 50 minutes for the service to arrive and that the company is not running as many services as it claims. We take feedback such as yours very seriously and we are deeply sorry for the inconvenience caused. We would be grateful if you could share with us how we can make things better in order to better serve our customers' needs. Your input would be greatly appreciated. Thank you for your time.

Posted 2 years ago

“Was planning on using this service but after reading the reviews no thank you. This is a good platform to find out about companies and just to let people know please if you are using this service in Northern Ireland report your complaint in writing to this company await thier reply and if your not satisfied take the complaint to info@consumercouncil.org.uk they deal with all bus companies complaints for Northern Ireland”

Helpful Report

Posted 2 years ago

Thank you for your feedback on Aircoach, Nial. We truly appreciate your taking the time to let us know about your experience, and we are sorry that it wasn't the best one. We will certainly review your comments and work on our services to make sure none of our customers will have the same issue again. We are grateful for your help, and we look forward to making your next experience better. Thank you again!

Posted 2 years ago

“So comfortable, i slept like a baby.”

Helpful Report

Posted 2 years ago

Thank you for giving Aircoach a 5 star rating, Aoibhinn! It's great to hear that you found our service so comfortable that you could sleep like a baby!

Posted 2 years ago

“Absolutely outstanding service and made all thr more memorable by out coach driver Martin who went above and beyond to make sure myself and my husband got back to Belfast after a very long delayed flight from Boston. Way to go Martin 👍👍👍”

Helpful Report

Posted 2 years ago

Thank you Tina for your glowing 5-star review of Aircoach! We are thrilled to know that our coach driver Martin was able to provide you and your husband with such excellent service. We agree, Martin went above and beyond to make sure you both got back to Belfast after the long-delayed flight, and the experience was made more memorable because of him. We are so glad that you enjoyed your trip, and thank you again for your kind words and for the recognition of Martin's outstanding efforts!

Posted 2 years ago

“I want to go from Dublin airport to Clondalkin (Green Isle Hotel) but as I done know the name of the road I can't seem to find how to plan the journey”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you so much for taking the time to share your feedback about Aircoach. We are so sorry to hear about your difficulty when planning a journey from Dublin Airport to Clondalkin (Green Isle Hotel). We would really appreciate if you can provide us more details of the issue you experienced, so we can learn from this situation and make matters better. Once again, we thank you for your valued feedback. Best regards, Aircoach Team

Posted 2 years ago

“Doesn't go as often as Airporter..2hrs between service is a long time when travelling, especially coming Home.”

Helpful Report

Posted 2 years ago

“Today I experienced my second time travelling with Aircoach, I was travelling to Dublin off on my holidays our driver was called Martin and he was the loveliest man making sure we had a good trip and made it more relaxing. 5 stars!!! I would 100% recommend booking them.”

Helpful Report

Posted 2 years ago

Thank you so much, Amy, for your kind 5 star rating of Aircoach and for being a returning customer! We value your loyalty and are really glad that you had a great experience travelling with us. We hope to have you as our customer again soon.

Posted 2 years ago

“Fine service, 702s should be more frequent, especially earlier in the morning”

Helpful Report

Posted 2 years ago

“I just want to say a massive thank you! I do not know your name but you and glasses, a bald head and a Scottish accent. My knee dislocated and you were there to help all you could to aid me and my sister. This was greatly appreciated as we were literally out of options. I just want to say a massive thank you!!!! We spoke to police, SOS and every single taxi driver possible with no help. You are greatly appreciated thank you so so so much!!!!!”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of Aircoach, Amy! It truly means a lot to us.

Posted 2 years ago

“The bus was late by 15 minutes, the driver mixed up the road and we had to leave the bus to go by car and we nearly missed our flight. The worst part is we didn't get refunded. I would give it 0 stars but since I can't it'll be 1 star”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback on Aircoach. We apologize for the delay of 15 minutes and that the driver mixed up the road, resulting in having to leave the bus to go by car which nearly caused you to miss your flight. We understand that the worst part is that you did not get refuned, and we deeply apologize for the inconvenience. We always strive to provide the best possible experience for our customers, and we would love to understand how we can make things better for you. Please do not hesitate to contact us so we can discuss this further. Once again, we appreciate your feedback and apologize for any disruption caused.

Posted 2 years ago

“Late again. Today I waited 20 minutes beyond scheduled time. Going to the airport. Schedules are important. Tried contacting by phone but call kept being disconnected once you opted for “ customer service “. Simply unreliable. Had a similar experience a month ago but this time decided time to warn others”

Helpful Report

Posted 2 years ago

Thank you so much, Mark, for taking the time to provide feedback about your experience with Aircoach. We apologize for the issues you encountered today when waiting 20 minutes beyond the scheduled time for your journey to the airport, as well as with the difficulty getting help when trying to contact us by phone. We take these kinds of issues very seriously and are sorry this happened. Your feedback is incredibly valuable to us--please let us know how we can make improvements and prevent this from happening in the future.

Posted 2 years ago

“2nd time that 703 service has been almost 20mins late. It’s really unreliable and I definitely won’t be using it again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We understand and apologize for any inconvenience you faced with the 703 service being late for the second time. It’s not the kind of experience we want our customers to have and we would like to make it better for you. Is there something we can do to improve the level of reliability in our service for you? We appreciate your feedback and value your business.

Posted 2 years ago

“Can you update timetable for afternoon buses. One hour waiting at Morehampton Road. In the end had to take a taxi.”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We appreciate you taking the time to let us know about your experience. We are sorry to hear that you had to wait an hour at Morehampton Road and had to take a taxi in the end. We are always looking for ways to improve our services and would like to hear more about the issue you faced. Could you tell us more about why you had to wait an hour and what could we do to update our timetable for afternoon buses? Your feedback would be greatly appreciated.

Posted 2 years ago

“Hard to book, customer service line never gets answered. Tried 6 times. Line cut off. Every time. 2.08pm busnever arrived opp Talbot hotel. Really poor!”

Helpful Report

Posted 2 years ago

Thank you very much for your review, Stephen, and we apologize for the issues you experienced. From what we understand, it was difficult to book your ticket, you had issues with the customer service line, and your 2.08pm bus did not show up near the Talbot Hotel. We are very sorry for the inconvenience this caused you and truly appreciate you taking the time to voice your concern. We realize that we have bits to fix and would like to know, Stephen, what we can do to make things better for you and our other customers. We value your input and would be grateful for your advice. Thank you again.

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Stephen. We're sorry to hear that you were having trouble booking our service, that the customer service line wasn't answering, that it seemed to cut off every time, and that the 2.08pm bus never arrived at the Talbot hotel. That's really poor and we would like to make it right. Can you tell us a bit more about your experience so that we can make things better?

Posted 2 years ago

“Nice .but the air conditioning is always too cold on Galway to Dublin route. I have mentioned this before a lot of people are complaining about this. I travel a lot but am thinking of taking train again.”

Helpful Report

Posted 2 years ago

“Hi just want to say Mohammad who was driving Cork to Dublin airport this morning was really great.Our flight from cork was cancelled and we had to transfer to Dublin for flight at 09.50 .Mohammad drove really well and arrived at the airport for 08.27 .We were really grateful thanks Mary and John 😊”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for giving us a 5 star rating here at Aircoach. We are so happy that Mohammad provided you with an excellent service and was able to get you to Dublin Airport safely and on time. We are very grateful for your kind words and appreciate your loyalty. Have a great day!

Posted 2 years ago

“Today a miserable driver had a really bad disposition towards us to open the door to enter our luggage (22/06 at 07.05am on Leeson Street Upper). And then, he arrived late 10 min, but he didn’t want us to get on the bus because our ticket was, according to him, for the “next coach”. So he kicked us out… I will never take this coach again…thank you we had to take a taxi. If I only had the chance to upload a picture of him… he mustn’t treat customers like this”

Helpful Report

Posted 2 years ago

Thank you so much, Carlos, for sharing your experience with us. We are very sorry to hear of what happened to you and your family when you took an Aircoach journey on 22/06 at 07.05am from Leeson Street Upper. It is certainly unacceptable that the driver had a bad disposition towards you and your family. Also, it is unacceptable that he arrived late and did not want you to board the bus despite your tickets stating it was your coach. We thoroughly apologize for this unfortunate experience. We value your feedback and like to do better; so please let us know what we can improve on. Again, thank you for letting us know and we really appreciate you taking the time to give us your honest opinion.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews