Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

“It is very often that the Aircoach arrives late... You will have to wait 20 mins minimum...”

Posted 1 year ago

Dear Carmen, Thank you for taking the time to give us your feedback about Aircoach. We appreciate hearing about your experience and are sorry for any inconvenience it caused you. We understand how frustrating it can be when the Aircoach arrives late and you have to wait at least 20 minutes. Is there any way we can improve our services to make your next journey smoother? We value your input and thank you for helping us improve our services. Sincerely,

Posted 1 year ago

“30 minutes late, an absolute terrible route to the airport, really overpriced and only comes every two hours.”

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Posted 1 year ago

Thank you so much for taking the time to review Aircoach. We appreciate your feedback about the 30 minute delay, the terrible route to the airport, the overpriced fares and the two hour wait time. We are sorry for your experience and we would like to make it up to you. What could we do to make things better for you? We would love to hear your suggestions. Thank you again for your time and feedback.

Posted 1 year ago

“Terrible service, not reliable, always late a significant amount of time. Not regular enough on routes”

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Posted 1 year ago

Thank you so much for your feedback about Aircoach. We genuinely appreciate you taking the time to share your experience with us. We're sorry to hear about the terrible service and unreliability you experienced. We understand how frustrating & inconvenient it is when our routes are not regular enough and our coaches are late a significant amount of time. We take pride in offering reliable and high quality transport solutions and we would love to hear how we can make your experience better. Could you please tell us more about what you think we can do to improve and make your experience more enjoyable? We're looking forward to hearing from you. Thank you again for your feedback.

Posted 1 year ago

“The bus broke down near Sallins on the 8th of Dec. I had to get a taxi to make a flight cost 80. No one from Air Coach made contact to even apologise”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We are very sorry for the break down of our bus near Sallins on the 8th of Dec. We apologize for the inconvenience it caused you to have to get a taxi to make your flight, which cost €80. We sincerely regret that no one from AirCoach contacted you following your experience to apologize. We would very much appreciate the opportunity to make things better for you. Please reach out to our team with your contact details and reference number, and we will see how we can remedy this situation. Once again, thank you for your valuable feedback, we really appreciate it.

Posted 1 year ago

“Shame of you 😠😠😠😠😠😠”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We're sorry to hear that you had such a negative experience, and we apologize for it. We understand how upsetting it was for you to face such issues with our service and we would love to make it up to you in some way. Could you please tell us what we can do to better your experience? We are always looking for ways to improve our service, and your feedback is invaluable. Thanks again for letting us know; we are grateful for it.

Posted 1 year ago

“Nearly half an hour too late. Not possible to track live arrival time anymore to be able to make a decision on a possible alternative mode of transport. Very rude customer service.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about Aircoach. We appreciate the fact that you shared your experience with us and we are sorry for the inconvenience that you experienced. We understand that your bus was nearly half an hour too late and that it is not possible to track live arrival time anymore. On top of that, we apologize for the rude customer service that you received. Please let us know how we can make things better to ensure that your future Aircoach experiences will be hassle-free and enjoyable.

Posted 1 year ago

“Terrible customer service. I lost an item, had to call 3-4 times for 4 days in a row. They just could not call the driver and ask if he found it or not, they have a terrible slow system of waiting to see if any item will show up on their lost/found list…”

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Posted 1 year ago

Thanks for bringing your experience to our attention. We apologize that your experience wasn't satisfactory. We take pride in providing reliable customer service and we're deeply sorry that we fell short in your case. We understand how it can be annoying to call multiple times and wait for the response. We regret to hear that you lost an item and failed to follow-up. We would love to hear more about the issues that you faced so that we can make improvements to our customer service. Is there a time that you can be available so we can chat further? We value your feedback and hope to make things better for you and our other customers in the future.

Posted 1 year ago

“Very bad experience this time I faced with my travel from Dublin airport to cork city. I am not satisfied with the payment making for normal 2 baggage, as I am non European I will be definitely travelling with my luggage. Even after taking ticket extra money for luggage is not agreeable; 2 baggage and a cabin bag is normal for a person travelling to another country. More than usual can be taken for extra payment. Also The staff at Dublin airport were not in a professional manner to deal with passengers.”

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Posted 1 year ago

Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. Small bags may be carried on the coach which can be stored in the overhead rack. Bags cannot occupy seats on the coach.   Excess luggage or bulky items will be charged at €5/£5 per item.

Posted 1 year ago

“My name is not Brian!!! The mail is sent to the wrong person!”

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Posted 1 year ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 1 year ago

“This may be a gdpr issue. I got an email addressed to a different customer of yours…..very poor”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 1 year ago

“I went to the bus stop in the city but the bus never showed up so I had to get an Uber to the airport”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We really appreciate your feedback and apologize for the inconvenience caused. We are sorry that the bus did not show up at your designated bus stop. We take the customer satisfaction of our passengers very seriously, so we would like to hear more from you about how we could have made the situation better for you. How could Aircoach better serve your transportation needs next time? We would love to have your input!

Posted 1 year ago

“It was so warm they should turn on the air conditioner”

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Posted 1 year ago

Thank you so much for your review about Aircoach. We really appreciate that you took the time to share your feedback about your experience. We are sorry to hear that it was so warm and we should have had the air conditioner on. Can you please tell us more about your experience and how we can make it better? We would love to hear more about it and make things right.

Posted 1 year ago

“They let us buy a ticket on the 3 Dec for the 26th Dec, all our plans are in place now 5 days before they cancel due to a public holiday....how are we to get to Dublin city, a taxi visit Euro 59.....we did not budget for this. We are visitors and do not has access to a cellphone and dim card to phone to ask for a refund. We send an email but the reply says they could take up-to 10 days to respond....shocking.”

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Posted 1 year ago

Thank you so much, Alan, for taking the time to let us know about your experience with Aircoach. We're sorry for the inconvenience and confusion this caused you- we understand how important it is for you to know your travel plans are secure. We aim to provide the best customer experience we can. The only day Aircoach doesn't run is Christmas Day our services are currently running on St. Stephens' Day. Thank you again for reaching out and giving us the opportunity to make things right.

Posted 1 year ago

“Cold and music too loud early in the morning”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We appreciate your feedback. We are sorry for the sub-par experience that you had with us, especially regarding the cold temperature and the loud music in the early morning. We would like to try to make the rides better for you and our other customers. How can we do that?

Posted 1 year ago

“Travel from Cork to Dublin airport excellent, driver professional. Return trip there was a tyre puncture, passengers were left in the locked bus for over an hour with no information. Information update and a plan would have been very helpful. Perhaps the driver needs more training. Thank you for operating the service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We appreciate that you found the driver professional on your journey from Cork to Dublin airport and we apologize for the delayed return trip due to the tire puncture. We understand that this could have been an inconvenience and understand your comments about the lack of communication and information given at that time. We are sorry for this and are looking into what we can do to make sure this doesn't happen again. We value your opinion and feedback and would like to know more about what we could have done differently in the situation, and how we could make future journeys better for our customers. We appreciate you taking the time to let us know your thoughts.

Posted 1 year ago

“Very dirty”

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Posted 1 year ago

Thank you very much for reviewing our Aircoach Services and we appreciate the time you took to give us your honest feedback. We are sorry to hear that our bus was very dirty, and we could have done better. We would love to hear how we can improve this experience for you. Please feel free to reach out to our customer service team and they will be more than happy to discuss further with you. Again, thank you for taking the time to let us know.

Posted 1 year ago

“You can't even get my name right when you send me emails. I am not Claudio, my name is Mathew.”

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Posted 1 year ago

Thank you for bringing this to our attention and for taking the time to share your experience. We apologize for the mistake made in addressing you in the email. We understand that this could be very frustrating and we would like to ensure this does not happen again. Is there anything we can do to make things better for you?

Posted 1 year ago

“Have a bus every hour it’s ridiculous.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We appreciate reviews like yours as they allow us to continuously improve our services. We are sorry to hear about the problem that you encountered with our Aircoach service not having a bus every hour. We would love to hear how we can make things better - is there any additional detail that you can provide, such as how often you would like to see buses? Thank you again for letting us know about your experience. We look forward to hearing from you and are committed to improving our services for all our customers.

Posted 1 year ago

“17.25pm 15/12/23 Aircoach didn't arrive on time and had to catch Dublin Express instead - who tried to scam me out of another 10 Euros! What are the Aircoach terms and conditions for a late Aircoaches?? You owe me 7 Euros!!”

Helpful Report

Posted 1 year ago

Thank you so much for bringing this to our attention and taking the time to review your experience with Aircoach. We understand how frustrating this must have been and apologize for any inconvenience that this caused. We really want to hear more from you directly so we can understand how we can make things better. Once again, we apologize for your experience and look forward to hearing from you.

Posted 1 year ago

“Not a great service. The coaches are generally late (even if you take it at 5am with no traffic). The temperature inside normally high, sometimes too high. And it happened once that while in the stop and with the ticket pre-booked the bus skip the stop and I had to wait 25 min the next coach and was heavily raining.”

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Posted 1 year ago

Thank you so much for your review - we truly appreciate you taking the time to let us know about your experience. We apologize for the generally late coaches, especially considering the early departure time. We are sorry about the high temperature on board that you mentioned, we will be sure to investigate and make any necessary adjustments. We apologize that the bus skipped the stop while you had a pre-booked ticket, and we are so sorry that you had to wait in the rain for the next coach. We would love to learn more about your experience and any constructive feedback you can provide. What can we do to improve your next experience with Aircoach?

Posted 1 year ago

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