Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,258 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Author didn't leave any comments.

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Posted 1 year ago

Hi, could you please provide more information on the issues you encountered.

Posted 1 year ago

“I am not Olha Dzhepka”

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Posted 1 year ago

Hi, could you please provide further detail as to the issues you had with the coach journey.

Posted 1 year ago

“Usually they are nice and friendly drivers but this time we had experience with rude driver. He also skip one stop even though 3 people was asking for this spot. Usually drivers says stop name via microphone but this one just skip and when passengers asked he didn't even say sorry just dropp they off on random street.”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Aircoach. We appreciate you taking the time to let us know about your experience with our driver. We are sorry to hear you had a negative experience with a rude driver and that he skipped a stop without announcement nor apology. We want to make sure that our guests always have a good trip, so please let us know how we can make things better for you.

Posted 1 year ago

“I am not Thomas Elton”

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Posted 1 year ago

Hi, could you please explain in detail how did this affected your coach journey?

Posted 1 year ago

“I'm giving a bad review because my name is not Fintan.”

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Posted 1 year ago

We are sorry your name is not Fintan, we are not sure how this has affected your coach journey, if you could please provide more information we would be very grateful.

Posted 1 year ago

“You emailed me and called me Martin, thats not my name.”

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Posted 1 year ago

Thank you for taking the time to provide your feedback about your Aircoach experience. We appreciate hearing from you and want to apologize for the confusion regarding your name. We understand how that can be frustrating and want to make sure things don’t go wrong in the future. Is there anything else we could have done to make your experience with us better? We appreciate your input and would be grateful for any further advice.

Posted 1 year ago

“Your service is absolutely dreadful and your staff are ignorant pigs.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Aircoach. We apologize for the issue you faced with Your service is absolutely dreadful and your staff are ignorant pigs. We sincerely value your opinion and would appreciate it if you could provide us with more details about your experience so that we can make improvements.

Posted 1 year ago

“Operating between 6am and 8 pm is not not very helpful. I was going to book the aircoach. My flight lands at 9 pm and the last one leaving the airport is at 8. Also booking a taxi for a 6 am flight to Europe- again Aircoach is useless to me.”

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Posted 1 year ago

Thank you so much, Anna, for taking the time to provide us with your feedback on Aircoach. We really appreciate hearing your opinion and are sorry that your experience didn't meet expectations. We understand your concern about operating between 6am and 8pm, and we apologize for not being able to accommodate you in this case. How can we make things better for you in the future?

Posted 1 year ago

“Shockingly bad customer service, paid for Flexi fare but it doesn't state that you have to adjust before bus leaves the depot in Dublin even if your fare is from Belfast to Derry 5 hours later. Rubbish”

Helpful Report

Posted 1 year ago

Thank you so much, Martin, for taking the time to review Aircoach. We are sorry that you had a bad experience with us and we deeply apologize for the Shockingly bad customer service you received. We understand that you paid for the Flexi fare, but it didn't state that you had to adjust before the bus departed in Dublin yet you were travelling from Belfast to Derry 5 hours later. We are so sorry for the rubbish experience and we would like to know how we can make things better for you.

Posted 1 year ago

“How do I track the,coach???? Its,already 30 minutes late and I can get no information”

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Posted 1 year ago

Hi Aileen, you can call our customer services and they can update you on the coach, the track my coach option is currently not available.

Posted 1 year ago

“Where’s the map?”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach. You can find all the routes and timetables at the following link https://www.aircoach.ie/timetables. For further assistance you are welcome to contact our Customer Service via phone or email.

Posted 1 year ago

“I waited for over 20min and the bus didn't show. I had to take another bus then which means I had to pay twice to get to the airport. They should have a refund option for these cases.”

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Posted 1 year ago

Thank you so much for your valuable feedback about Aircoach. We appreciate that you took the time to let us know about your experience. We apologize that your Aircoach bus didn't show up on time and that you had to take another bus. That should not have happened. We are sorry that you had to pay twice to get to the airport-- that must have been very inconvenient for you. We want to make sure that this kind of thing doesn't happen to our customers again. Is there anything we could do to make this right for you? Do you have any ideas for how we could better handle situations like this in the future? We'd really appreciate any insight you have. Thank you again for your feedback and for taking the time to reach out.

Posted 1 year ago

“Terrible webpage to navigate - and of course is set up to rip customers off by not ensuring that there are few return options they ensure customers have to book two singles which is Euro 11 more expensive. The fact that doesn't allow people to disembark at Glengall St is mind-blowing. No idea why the route can't also include George Best airport. The service has none of the family business feel of the old Airporter service.”

Helpful Report

Posted 1 year ago

Thank you for writing in about your experience with Aircoach. We’re sorry to hear about the difficulties you had navigating the website, we do not have the license to let people disembark at Glengall St from Derry/Belfast international airport, as to the issue with the return bookings we operate every 2 hours on this service, we also do not service Belfast city airport. We value your feedback and would love to hear more about how we can make improvements.

Posted 1 year ago

“Only having a bus every 2 hours for a 40 minute journey means that we are never able to use your services.”

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Posted 1 year ago

Thank you for taking the time to share your feedback on your experience with Aircoach. We're really sorry to hear that the only having a bus every two hours for your journey is making it difficult for you to use our services. We truly value your feedback. Can you share more about why that timetable deters you from using Aircoach? We'd love to hear your thoughts on how we can improve the frequency of our buses on your route or what other changes we could make that would increase your satisfaction with our service.

Posted 1 year ago

“Totally unable to book via the website no matter what I do . Hope I can just turn up and pay on the coach .”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We appreciate your feedback and are sorry to hear that you were totally unable to book via the website no matter what you did. Is there anything we can do to improve this for you? We want to make sure that booking with Aircoach is an easy and enjoyable experience. Thanks again for your valuable feedback!

Posted 1 year ago

“Timetable very inaccurate coming from Greystones Lidl departing at 8:09 Bus arrived at airport 42 minutes later than estimated arrival time on timetable”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We are very sorry to hear that the timetable was very inaccurate for your journey from Greystones Lidl departing at 8:09 and that the bus arrived at the airport 42 minutes later than estimated arrival time on the timetable. We appreciate your feedback and would love to know how we can make things better for you in the future.

Posted 1 year ago

“Dreadful and extremely rude customer service. Extremely poor website that got my booking wrong. It’s such a shame that the original airporter service had been replaced by this. Avoid at all costs.”

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Posted 1 year ago

Thank you Lynn for taking the time to let us know about your experience with Aircoach. We apologize for the dreadful and extremely rude customer service you experienced, as well as our extremely poor website that got your booking wrong. We understand how frustrating this must have been, especially after the original airporter service had been replaced. We're sorry to hear that your experience with Aircoach was so disappointing. We'd love to be able to make things better - is there anything specific that we could do that would improve the situation going forward? Thank you again for your feedback.

Posted 1 year ago

“Rude driver. Huge wait (over 45 mins) to get bus in the middle of the day.”

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Posted 1 year ago

Hi Peter, we are sorry to hear of your experience, could you please tell us the route and time of this incident.

Posted 1 year ago

“Turned up 7 mins before time, bus just drove off. Had to wait in cold for next one. Poor poor service, annoying”

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Posted 1 year ago

Thank you so much for your feedback, Steve! We appreciate you taking the time to let us know about your experience. We are sorry to hear that you had to wait in the cold because the bus you intended to board drove off 7 minutes before the scheduled time. This type of experience is not what we want anyone to have. Are there any suggestions that you have on how we can improve our service to ensure that this type of thing does not happen again in the future? Your feedback and insights would be very appreciated. Once again, we apologize for the poor service and any annoyance caused.

Posted 1 year ago

“Used them a bit before on Belfast to Dublin route, they are a fairly decent service but avoid the Galway to Dublin route if travelling from Galway, the timetable is a blatant lie to make them seem as quick as Citylink. Stated bus had travel time of 2&1/2 hours end to end but then makes two separate stops in Athlone, asked the driver and he stated yeah timetable says 2&1/2 hours but it’s always more. What can I say, STOP TELLING LIES, if in Galway travelling to Dublin City or Airport avoid at all costs, stick with Citylink/GoBus. Sorry Aircoach but Lies is LIES!!!”

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Posted 1 year ago

Thank you for taking the time to give us feedback on your experiences with Aircoach. We are sorry that your journey from Galway to Dublin didn't meet your expectations and apologize for the discrepancies concerning travel time that you mentioned. We fully understand your frustration and would like to take this opportunity to make things better. Could you tell us what would have helped make your experience with us more enjoyable? We value your feedback and hope to use it to continuously improve our services. Thank you again for your time.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,258 reviews