Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,258 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a ticket and realized the destinations had been swapped (error from my keyboard). Called customer care just a second after receiving the receipt and realizing my error but nothing can be done about it as it's policy. I have used all the money I've got left on my card and have no one to help me as am a stranger/immigrant here for an exam, now stranded.”

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Posted 1 year ago

Dear Gabriel, Thank you for taking the time to provide us with your feedback on Aircoach. We're sorry about the mistake you made while typing your destination and that our customer care team was unable to help you resolve this issue. We understand that the situation is difficult due to your current financial situation, and we want to ensure that you have an optimal experience with us. Is there anything we can do to make this situation better for you? We appreciate your patience and understanding. Thank you for choosing Aircoach for your travel needs.

Posted 1 year ago

“Rubbish. Lead straight to changing site!”

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Posted 1 year ago

Thank you for taking the time to provide us with feedback on your experience with Aircoach. We truly appreciate you bringing attention to the issues you've experienced, and we apologize for any inconvenience these issues have caused. We want to make sure that our customers have the best experience possible with Aircoach. Can you let us know how we can make things better for you? We would really appreciate your input. Thank you for sharing your experience, and we look forward to hearing from you.

Posted 1 year ago

“Driver saw my sister and young niece shood them and drove away never ever again will any of my family use this service again”

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Posted 1 year ago

Hi Laura, Thanks for your message and for letting us know what has happened. All our services to and from the airport run at a very tight schedule and more so during rush hour. While we understand how frustrating it is to be delayed by an airline or at the airport, we do advise that passengers should arrive no later than 10 minutes prior to departure as this will ensure a timely departure of the scheduled service. Once the coach has closed the lockers and boarding doors and engaged its departure then unfortunately the driver once he leaves is no longer permitted to allow any further boarding this is for insurance purposes and also within our operators licence. Where a passenger has been delayed at the airport only then their ticket from the airport is valid for a further 24 hours on a space available basis. Again we understand you may have have been delayed or late out and apologise for the inconvenience caused by not being able to board, your ticket is valid for all other services from the airport for 24 hours.

Posted 1 year ago

“I pre booked a ticket online for a ride from Dublin O'Connell street to the airport on 12/4. The bus never arrived. After waiting 20 minutes, I had to take a cab. I called customer service and was told the only way to possibly get a refund was to send them an email. Terrible experience.”

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Posted 1 year ago

Thank you so much for taking the time to review your experience with Aircoach. We are so sorry that the bus didn't show up for your ride from Dublin O'Connell to the airport on 12/4. We would love to take the opportunity to make things better for you. Please let us know if there is anything more we can do to improve your experience with us.

Posted 1 year ago

“Flight was delayed but made it to were the bus was parked just on time but bus driver was starting to pull out and would not stop! Will never use aircoach again!”

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Posted 1 year ago

Thank you so much for your feedback, Natasha! We are sorry to hear about your experience and apologize for the inconveniences you faced. We take feedback like yours very seriously; after all, our customers are our top priority. We are sorry that your flight was delayed and that the bus driver was already starting to pull out. We'd love to hear more from you; could you tell us more about why you won't be using Aircoach again and how we can make things better? Your feedback is important to us, and we value your opinion.

Posted 1 year ago

“While i was initially relieved to get through to a human when i called ... they were as unhelpful as a bot! I had made a mistake in my booking and sent a reply within 10 minutes to the email receipt I had received. As it was not Info@... they "could do nothing" I am extremely disappointed in this new pay to change tickets and the extremely unhelpful staff on the end of the phone I will be travelling translink from. now on. 2 tickets lost due to new policy.”

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Posted 1 year ago

Thank you so much for your feedback about Aircoach and for taking the time to let us know about your experience. I apologize for the unhelpful staff you encountered over the phone and I'm sorry that our new payment policy caused you so much frustration. We would be very grateful if you could tell us how we can make things better for you. Please know that we appreciate your feedback and are doing our best to ensure customer satisfaction. Thank you again for your thoughtful review.

Posted 1 year ago

“Mickey Mouse operation. Total apathy from staff. The “every 15 minute bus” should be called the “every 35 minute bus and wait in the freezing cold”. Take a cab. You will get there that day. Welcome to Ireland. Not.”

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Posted 1 year ago

Thank you for your feedback on your experience with Aircoach. We truly value our customers and their opinions. We regret to hear that you had a negative experience with our "every 15 minute bus should be called the "every 35 minute bus and wait in the freezing cold" and total apathy from staff. We apologize for the poor service and thank you for taking the time to let us know about your experience. How could we make your experience with Aircoach better in the future? We would love to hear your thoughts.

Posted 1 year ago

“Bus was late but that is often the case. Unable to make payment with a succession of perfectly valid contactless payment cards, including AIB, Ireland’s biggest bank. Luckily I had cash with me. This has happened before. I stress that all the cards are valid and are accepted just about everywhere. I have never been able to get an explanation.”

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Posted 1 year ago

Thanks so much for leaving your feedback about Aircoach and for taking the time to let us know. We're sorry to hear that the bus was late and that you were unable to make payment with a succession of valid contactless payment cards. We want all of our customers to have the best experience and understand that this isn’t always the case. We’d love to hear more about your experience and any ideas on how we can improve. Thank you again for bringing this to our attention.

Posted 1 year ago

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Posted 1 year ago

Ticketer machines do not accept AIB cards. It is being investigated and we hope to in the future. If they have their AIB card set up with Apple pay etc it will be accepted.

Posted 1 year ago

“No me proporciona la reserva”

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Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with Aircoach, Laura. We are sorry to hear that you did not receive your reservation. We value our customers' feedback and would be grateful if you could tell us how we can make things better for you.

Posted 1 year ago

“AirCoach has become totaly unreliable. My coach showed up 18 minutes late this morning. Scheduled for 6.57 arrived at 7.15am. There's no traffic at that time of the morning so its just down to bad service.”

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Posted 1 year ago

Thank you for your feedback about Aircoach. We apologize that your experience was not up to expectation, and we understand your frustration when your coach was 18 minutes late. We understand how inconvenient this must have been and we take all feedback seriously. we again would like to offer our sincerest apologies for any inconvenience caused. thank you for taking the time to let us know. Your feedback is deeply appreciated.

Posted 1 year ago

“The 703 and 702 from 3Arena to the airport on Thursday afternoon (ca. 15.30; 16:00) are always very late, making people nervous and even making tourists to jump in a taxi. I have taken these coaches many times, and on average they were 15-30 min late. This is ridiculous, if these are unavoidable delays, they should adjust the time tables.”

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Posted 1 year ago

Thank you so much for your feedback about Aircoach and for taking the time to share your experience. We apologize for the delays that you have experienced when taking the 703 and 702 from 3Arena to the airport. We understand how inconvenient and frustrating it must be for those taking the coach, as well as tourists who may have to miss their flight or switch means of transportation to get to the airport on time. We would love to hear how we can make things better. Is there a specific issue that impacted the delay of the coach or would you suggest any changes that could improve the overall the experience? We appreciate your input and look forward to hearing from you.

Posted 1 year ago

“Your phone chargers never work, ive been on your busses about 10 times thru the space of a year and not once was i able to charge my phone. Yet that feature is such a big part of your add campains.”

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Posted 1 year ago

Thank you so much for taking the time to leave your feedback about Aircoach, Dean. We sincerely appreciate your loyalty and we apologize for the fact that you have never been able to charge your phone during your travels with us. It is unfortunate that the phone charging feature has failed to be available and it is certainly not our intention for it to be a problem. What suggestions do you have that could help us make things better in this regard? We would love to hear your input.

Posted 1 year ago

“Terrible service. Last night I landed in Belfast slightly later than usual due to a low visibility landing and got out to the bus area later than usual. I purchased a ticket for 22:35(26/11/2023) and had to hurry out(22:36) but made it to the depot area and I could see that the bus had only moved slighted just in front of the airport and the bus hasn’t even past me. I waved at the driver and he looked directly at me and gave me a dirty look and said, “ no chance” and shook his head then drove on. I was then stranded in the airport for two hours in the cold. I have never had this experience with airporter/ Aircoach and I have used this service frequently for years. It’s a question of principle and that driver clearly didn’t care at all. I have would normally never complain but I just thought I would let you know of this bad experience I’ve had. The driver that arrived two hours later 00:35 was very friendly and polite”

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Posted 1 year ago

Thank you Shane for taking the time to share your experience with us and for your feedback. As customers must be at the stop 10 minutes before the departure time, if there is no-one at the coach stop the driver can use his discretion and leave before his allotted time within reason.. Drivers are only able to stop at licensed stops. Thank you again for bringing this to our attention.

Posted 1 year ago

“Got the 14:10 leopardstown air coach on Sunday November 26th drivers name was David. Bought my ticket from the hatch where I was never asked what stop just asked was it the leopardstown route. I got on the bus again was never asked what stop I was getting off. Moved to the front of the bus when my stop was next saint rapaheals, David drove straight past I asked was he not stopping he said he wasn’t stopping at every stop. And proceeded to keep driving until the next stop where I had to walk 15 minutes in the rain. Very frustrating and complete lack of communication.”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach and for sharing your experience with the driver David. We are sorry to hear of that stressful experience when he drove straight past your stop and we apologize for any inconvenience this has caused you. We value your feedback and would love to hear more from you on how we can improve communication and customer experience in the future. Our aim is to ensure our customers arrive safely and on time to their destination with a positive experience. Thanks once again for your valuable feedback.

Posted 1 year ago

“Terrible communication!! Do not use this company and use gobus instead. I was supposed to travel from Dublin city centre to Cork today (24th Nov), but understandably due to what happened in Dublin last night they changed the original bus stop but failed to notify me and many others (10 + others also waiting at the bus stop). Other then looking at the website I would not have know. No email. I phoned the company and said if I ticked no communication then I would not receive an email. So just because I did not want to receive marketing spam I don't get an email. I feel given what happened last night this is an exceptional circumstance where customers should have been notified and not just an update on their website. I tick no communication from Ryanair yet they always tell you if a flight is delayed. It's safe to say I will no longer be using there service.”

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Posted 1 year ago

Thank you for taking the time to let me know of your experience with Aircoach. It is disappointing to hear that our communication was not up to your expectations in exceptional circumstances. We apologize for any inconvenience caused and we appreciate your feedback. We strive for a high level of customer service, so in light of your experience, can you please tell us how we can better serve you in the future? We thank you once again for your valuable help in making Aircoach a more customer-centric company.

Posted 1 year ago

“Absolutely awful service don’t waste your time has never once come at the time scheduled”

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Posted 1 year ago

We are sorry to hear of your poor experience, although we strive to provide the best service possible unexpected delays unfortunately can and do happen.

Posted 1 year ago

“Bad information”

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Posted 1 year ago

Thank you so much for your review of Aircoach. We really appreciate you taking the time to let us know about your experience. We apologize for any bad information you received. How can we make it better for you in the future? We really value your feedback and would love to hear your suggestions.

Posted 1 year ago

“unable to refund my money despite me giving 2 weeks notice. in other words they will get paid twice for that journey if someone else books it. its not difficult to refund money is it, shocking customer service, i wont be using this lot again”

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Posted 1 year ago

Unfortunately, our tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. We apologise for any inconvenience.

Posted 1 year ago

“I had a valid student ID and Young Adult Leap Card, however I was refused a student fare on the bus due to not having booked my ticket online. This was not made clear to me before purchasing the ticket, and this policy cannot be found anywhere on their website/in their terms and conditions. They charged me €12 for a journey that should have cost me €5, which is quite a big difference (almost 150% more expensive 😱). Unfortunate because I've usually had quite good experiences with Aircoach in the past. :(”

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Posted 1 year ago

Thank you very much for your feedback, we’re sorry to hear that there were issues with your experience. We appreciate you taking the time to share your experience and we’re sorry that Faltering booking policy and prices issues have soured your opinion of Aircoach. We want to make sure that we can try to make things better, could you tell us more about why you were refused a student fare even with a valid student ID and Young Adult Leap Card? We want to learn from this experience and improve our services.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,258 reviews