Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,258 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coach was very late,,, I was nearly missed my flight”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your experience with Aircoach. We appreciate you sharing your thoughts and we apologize for the delay and any inconvenience it has caused. We understand that the coach was very late and caused you to nearly miss your flight; we are sorry for any distress caused. How can we make things better for you? We value all feedback and welcome any suggestions you may have for us. Thank you for giving us the opportunity to make things more enjoyable for you in the future.

Posted 1 year ago

“It came into Galway an hour and fifteen minutes behind schedule. I missed my connection bus.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We apologize for the delay that caused you to miss your connection bus. We want to make sure that our customers enjoy each and every time they travel with us, and we're disappointed that we didn't live up to that standard this time. Can you tell us a bit more about why you think the bus was delayed? Is there anything we can do to make your experience with Aircoach better?

Posted 1 year ago

“I lost a bad (I left it in the bus ) I contacted and submitted the lost and found form several times but nobody found anything, which is impossible as the bad was left in the bus !!! People on the phone extremely rude and no interest of helping me !”

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Posted 1 year ago

“You sent an email asking for a review to a person called Helmut Langer? My name is not Helmut Langer you dosey twats.”

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Posted 1 year ago

“I’m not Alejandro Castro.”

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Posted 1 year ago

“My friend left her backpack inside the bus and it vanish, no answer for you guys”

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Posted 1 year ago

“The worst experience ever had in my life... Several times I had to take the taxi because the bus was not passing at the right time, or not even passing either!”

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Posted 1 year ago

“Bus was very late and no update given to the passengers”

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Posted 1 year ago

“1 star because you messed up and sent me the link for someone else's review....”

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Posted 1 year ago

“the driver was rude and unfriendly. i had an extra bag and was aware/prepared to pay and he rudely told me i cannot have my bag. Just rude and disrespectful to a customer. Then i watched him throw my bags on the ground and back onto the bus (my bags must have blocked something) as I waited for my terminal drop off. Nor was he helpful as he watched angrily me as a 5’2 young girl lifting a 70 and 50 pound suitcase. Just rude all around. my name isn’t jacqueline tho”

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Posted 1 year ago

“The service was terrible. I was abused the driver of the bus , he threw by bag off the bus onto the ground making it wet and damaging it. He embarrassed me on the bus & started shouting at me. Nothing was done not even a refund of my €14.50. I was off to Dubai, what a way to start a trip.”

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Posted 1 year ago

“Driver was very rude to foreigners.”

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Posted 1 year ago

“Unfortunately left bags on the aircoach which was my own fault but got no help from ye in helping me keep them safe and retrieve them. Very disappointing”

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Posted 1 year ago

“Someone took my luggage and you did not facilitate anything!!!!!!”

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Posted 1 year ago

“On 13 December bus 700 scheduled for 8.41am from Dublin Westmoreland Street arrived with 30 mins. delay.”

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Posted 1 year ago

“The bus from Dublin airport to Belfast arrived with a delay of more than one-and-a-half hours. The reason was that police blocked a road midway. The first 20 minutes the driver made several rounds to get back to the roadblock, hoping it had disappeared in the meantime. It did not. Then, the driver got out of the bus to call his boss/operator? He did so around ten times for the remainder of the journey, asking for instructions. Has anybody heard of Googlemaps or navigation systems!? At no point were the passengers informed about anything: There was no communication whatsoever. When we got to Belfast, there was not even a mention of the stop we arrived at. Oh, and on the way back from Belfast to Dublin airport the bus was half an hour late (because of high demand, the company used two buses instead of one, we had to use the second one). It did not have free Wifi. All in all, pretty pathetic.”

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Posted 1 year ago

“They overbooked my bus and couldn’t seat me at my booked time. Offered no refund.”

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Posted 1 year ago

Thank you so much for sharing your experience with Aircoach. I'm so sorry to hear that you got overbooked and weren't able to be seated for your booked time. That must have been very frustrating and inconvenient. We do value your feedback, so we can make sure no one else will have the same experience you had. Could you please tell us a bit more about this situation, so we can learn from it and make sure it doesn't happen again? For example, did you receive an explanation why you got overbooked? What could we have done better in that situation? Looking forward to your reply. Once more, thank you for taking the time to tell us about your experience, and please accept our apologies.

Posted 1 year ago

“I am a very active traveling person and I have been taking this bus for many years. Over the last year it became pretty unreliable, always late and even recently I was not allowed to get into the bus cos I didnt buy the ticket online beforehand. The bus driver was pretty unfrendly too. Terrible.”

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Posted 1 year ago

Thank you for your feedback about Aircoach, we appreciate you taking the time to let us know about your experience. We are sorry to hear that the service has become unreliable over the last year and that the driver was unfriendly. We want to make sure our passengers feel comfortable and treated well, and we apologize for any inconvenience. Can you tell us more about how we can improve the service? What suggestions do you have for us in order to make the experience better for you and other passengers? Thank you again for your feedback.

Posted 1 year ago

“The service is very poor. After waiting for over minutes I had to call a taxi.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your experience with Aircoach. We are sorry that the service was not up to your expectations and that you had to call a taxi after waiting for over minutes. We truly value customer feedback and would like to take this opportunity to understand how we can make your experience better in the future. Can you tell us more about how the service could be improved?

Posted 1 year ago

“boarding conductor (driver was nice) at dublin airport was very rude and unprofessional”

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Posted 1 year ago

Thank you for taking the time to provide us with feedback about your Aircoach experience. We appreciate that you chose Aircoach and we regret that your experience was not up to the standards we would like passengers to expect from our service. We are sorry to hear that the boarding conductor at Dublin Airport was so rude and unprofessional. We take any complaints of this nature seriously and are committed to providing a high-level experience to all our passengers. What would you suggest we do differently for a better experience in the future? We would love to hear your feedback and make sure this does not happen again.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,258 reviews