Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,256 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really unreliable. Rarely comes on time or at all. Buses cancelled with no indication on the timetable.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your honesty and letting us know about the issues you encountered. Firstly, we would like to sincerely apologize for the inconvenience caused by our unreliable service. We understand how frustrating it can be when buses do not come on time or are cancelled without any indication on the timetable. This is certainly not the level of service we strive to provide to our customers, and we are genuinely sorry for any inconvenience caused. We value your feedback as it helps us identify areas of improvement. We would love to hear more about your specific experience and understand how we can make things better. Is there anything specific that you believe we could do to enhance the reliability of our service? Your insights will be invaluable in ensuring a more efficient and dependable service for all our customers. Once again, we sincerely apologize for the inconvenience you experienced and thank you for bringing it to our attention. We look forward to hearing from you and working towards a better experience for all. Best regards, Aircoach Team

Posted 1 year ago

“The signage for your bus stop is hard to notice on exiting Belfast intl. Directed by airport staff to the incorrect more obvious bus stop right outside the airport door. Missed your bus to Derry. Spoke with one of your drivers on the Dublin bus. Was told that the signage issue was previously flagged up and nothing done about it.”

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Posted 1 year ago

Thank you for drawing this to our attention. We will get our team at Belfast international airport to look into this. the bus stop for Aircoach is in the coach park at bay 3

Posted 1 year ago

“I travelled from Dublin Airport on 28.12.23 around 5pm to Stillorgan. (700 service to Leopardstown). The staff at the ticket booth were polite and helpful. The driver on the other hand was rude and obstructive. I was also surprised that while there was a digital display of the time there was none detailing the itinerary and planned stops. (Even third world countries have this these days on transport vehicles). The driver did not announce the name of any upcoming stops. One young female passenger intended to get off at RTE. When she approached the driver after he whizzed straight past, she pointed out that the information on your website specifies this is a stop. He threw his arms in the air and said "I'm not responsible for knowing where you want to get off". A few minutes later the same thing happened to a young male passenger, the driver informed him he would have to walk back about 15 minutes to his intended stop. It is winter and it was a dark and rainy night. Neither of these passengers were Irish. I found the incidents very embarrassing as an Irish person; so much for Irish hospitality and the great "Irish welcome"!! I'm sure the driver will remember me alighting from the coach as I turned to him and said "I would normally say thank you but I won't as you are just so rude". He retorted "Ah well, don't bother". I hope he doesn't have a passport to travel abroad and deliver his rude attitude in other countries.”

Helpful Report

Posted 1 year ago

Dear Patricia, We appreciate you taking the time to share your experience of Aircoach with us. We are sorry to hear that your journey was not up to our usual high standards and that the driver was rude and obstructive. Additionally, we understand that it can be difficult knowing when to get off when there is no digital display with the itinerary and planned stops. We understand it must have been difficult and embarrassing for both young passengers who had to walk back after being whizzed past their intended stop due to the driver's attitude. We would love to hear from you regarding how we can make things better for Aircoach passengers. Your feedback is incredibly valuable to us and we do take it into consideration when making important decisions. Once again, thank you for taking the time to provide your feedback.

Posted 1 year ago

“Firstly the bus was late and he didn’t greet us. He opened the luggage hold without saying a word. Then ran back inside to check tickets, fair enough. Driver was extremely rude when I showed him my ticket. I used my student leap card to pay for the ticket online but didn’t have it when the bus arrived. I showed him my leap account which said I had a valid Young Adult Leap card with money on it. I also showed him my college student card. He was just so rude about the whole thing huffing and rolling his eyes and not listening to anything I was saying. Didn’t even give me the option of buying a return and forced me to pay for an adult single. I did read the terms and conditions but I had all my proof there and you can’t even buy a ticket without a student leapcard number. I was just ignored from the get go treating me like a belligerent small girl. All in all it’s been a really negative start to my trip and It’s made me very anxious. I’m honestly not one to complain about things, especially not on customer service because I understand people can have bad days. This just really stressed me out. As I said, I read the terms and conditions so I know ye it’s not refundable but is there any chance I could get a refund on my return ticket for the way home. I will not be using my ticket after todays experience.”

Helpful Report

Posted 1 year ago

We are sorry to hear this situation has occurred. Please email info@aircoach.ie & this will certainly be investigated. Sorry for any inconvenience.

Posted 1 year ago

“For the third time, I booked a ticket and then the bus did not show up. Neither did the next bus. I had to take a taxi with other people who were waiting for the Aircoach.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We sincerely apologize that your third experience with Aircoach did not go as planned. It is troubling to hear that the bus did not show up and that you had to take a taxi. We are very sorry for the inconvenience caused. We have spoken to you via email and offered a refund for the affected journey on the 22/12/23

Posted 1 year ago

“I am a Senior Citizen, with free travel permit. I was not able to make a booking. I use Aircoach frequently, and have always had my travel permit accepted. I was told there was a way that enabled senior citizens to book. I could not find it.”

Helpful Report

Posted 1 year ago

Dear Aidan, Thank you so much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not able to make a booking with your free travel permit. We understand that senior citizens need to be thoroughly accommodated, Being a Private company we off the Free Travel Pass on all of our routes excluding Belfast to Dublin. This options can be found in our select passengers drop down screen

Posted 1 year ago

“Driver was extremely aggressive towards me, very unprofessional, left me fearing for my safety ( I was the last to disembark). Had radio blaring the whole journey so much you could hear through noise cancelling headphones. His language was appalling. I have never been treated so badly by anyone in my life.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for bringing this to our attention this is behaviour that is not tolerated by Aircoach from any driver/employee. Our customer service team have received your email and your complaint has been logged with a customer service agent replying to you. Please accept our apologies at this time while our management team investigate your complaint.

Posted 1 year ago

“My son went to glasthule this morning 6th January to get the 5.07 air coach. The bus sped past at 5.01 as he was parking the car. What’s the point of having a service that is too infrequent anyway and then departs earlier than the allocated time.”

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Posted 1 year ago

Thanks for your feedback, Bridget! We're sorry for what happened and appreciate that you took the time to let us know about your experience. What can we do to provide you and other customers with a more reliable service?

Posted 1 year ago

“Very bad , always late always , you can not rely on air coach”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your honest feedback of Aircoach. We sincerely apologise for your experience and we understand how frustrating it must have been when Aircoach is delayed. We are committed to offer the best possible experience to our customers, but our schedule might change due to unforeseen circumstances such as traffic conditions. We advice our customer to add 1 hour extra time to their travel to account for unforeseen circumstances.

Posted 1 year ago

“The bus arrived 36 minutes late. I just made the last call for my flight.”

Helpful Report

Posted 1 year ago

Thank you so much for letting us know about your experience with Aircoach. We appreciate your taking the time to share your review with us. We are sorry to hear that the bus arrived 36 minutes late. We usually suggest our customers to add at least 1 hour extra time to account for unforeseen circumstances.

Posted 1 year ago

“Nothing updated - disgraceful”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We apologise that nothing was updated and that you found it to be "disgraceful". We understand how frustrating this must have been and appreciate your feedback. Please let us know what could have been done to make this experience better for you moving forward.

Posted 1 year ago

“I was on the 10pm bus from the airport to the city centre. The driver was extremely rude to elderly passengers who happened to be first timers in Dublin - not the best welcome. The driver was saying he will announce the stops, albeit without a microphone, and one should shout yes if getting off there. Surely there’s a better way of doing this like adding a screen to display the upcoming stops and/or a recorded audio to announce the stops like other normal buses.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience and letting us know how we can do better. We sincerely apologize for the rude behavior you have encountered from the driver. We understand your concerns regarding a better way of doing the announcement of the stops. We would appreciate your feedback on how we can make it better and make your trip more enjoyable. Thank you again for sharing your experience with Aircoach.

Posted 1 year ago

“Pathetic service received from your bus service . Could I kindly have an email address . I have sent the mail to city link who has now referred me to you”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach, Beverley. We are truly sorry for the terrible service you received and we deeply appreciate you bringing this to our attention. We take all feedback seriously and believe that improvement is our duty, so please let us know how we can make your experience better in the future. We would also be grateful to hear more about what caused the poor service in the first place if you have the time. Once again, we thank you for your valued feedback and apologize for the disappointment caused.

Posted 1 year ago

“The bus stopped and left 10 minutes earlier to go to the airport. We bought our tikets for the 6:00 am journey and we arrived on the street 15 minutes in advance. We were just on the other side of the street and we saw the bus arriving and departing in less than 5 minute, at 5:50 it was already gone. The stop was so quick that we didn't have the opportunity of cross the road that it was already gone, with 10 minute in advance!”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to share your experience with us here at Aircoach. Your feedback has been extremely important to us and we will work on finding ways to improve our services for our customers. If you have any suggestions which you think would be helpful for us, we would really appreciate you letting us know. Thank you for your valued feedback.

Posted 1 year ago

“As per another of the one star reviews below, their Flexbook and Flexbook plus is not worth the paper it is written on. When booking bus tickets with Aircoach, they offer the opportunity to purchase 'flexbook' or 'flexbook plus' add ons to your ticket. In each case, the Aircoach website states the benefit of these add ons as being the ability to 'Change your booking up to 1 hour before departure of your journey'. Aircoach then have a provision in their standard T&Cs (that the cynic in me would say is deliberately hidden away in the hope you don't read/understand it) that this effectively does not actually mean departure of YOUR journey, but the departure of the relevant bus AT ORIGIN. This is incredibly (and perhaps deliberately, given the issue has been flagged to Aircoach by me and by others on this review page, but yet they still don't clarify the wording) misleading and leads to consumers paying for an add on they either do not need, or are unable to utilise as expected (if they have not fully read and understood the T&Cs and then gone back to the start of the purchase process to deselect their option for flexbook).”

Helpful Report

Posted 1 year ago

Thank you so much for taking time to share your experience with us. We apologize for the frustrations you have gone through. From our terms and conditions, changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service). The booking cannot be changed within 1 hour of departure or when the original time booked has passed. So, if there's anything else that we can do to improve our services, please let us know. We would greatly appreciate your feedback.

Posted 1 year ago

“Is there no direct from Galway. Why has it 2 stops in Athlone. Got 14.15 from Galway before Christmas and didn’t arrive at the airport until 18.05”

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Posted 1 year ago

Thank you so much for letting us know about your experience with Aircoach. Thank you for taking the time to share your feedback - we really value your opinion and will do our best to improve our services.

Posted 1 year ago

“Your website. I entered the requested information and then it just disappeared even though I’m on the same webpage.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Aircoach. I apologize that you encountered difficulty entering the requested information. Could you please provide insight on how to make things better?

Posted 1 year ago

“Paid extra for "Flexibook" to allow amendment 1 hr before departure, stated time of departure 13:45 from Dublin airport. Tried to amend at 12:30 website won't allow change. Spoke to call centre. Apparently as the bus starts at 13:20 in Dublin city centre this is the cut off time not the departure time from Dublin airport!. Clearly misleading information on your website and flexi booking isn't what it is claimed to be.”

Helpful Report

Posted 1 year ago

Thank you Jon for taking the time to share your experience. We apologize sincerely and regret any inconvenience caused. We understand that you paid extra for the ‘Flexibook' service but were unable to amend your booking 1 hour before departure due to our website not allowing the changes. We can also understand the confusion causes by the departure time from Dublin airport being listed differently from Dublin city center start time. We are very sorry that the misleading information on our website and the ‘Flexibook’ service didn’t work out in your favour. May we request you to let us know how we could have handled it more effectively? Your feedback is invaluable for us to learn and improve our services better. Thank you.

Posted 1 year ago

“I was waiting one hour and 10 minutes this morning (22 December from 7.50am) on O’Connell Street before any air coach arrived. I called the office several time, one man told me that the coaches run every 30 minutes at that hour of the morning (not according to your website or your timetable). When the coach finally arrived the driver was rude and only let people who had booked on line on board (despite their being at least 7 empty seats for the remainder of the journey). The wait time was ridiculous when you are servicing people catching flights - I will avoid this ‘service’ in future and would recommend everyone else to use a reliable route to the airport instead. It is such an awful start to any holiday.”

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Posted 1 year ago

Thank you [Name] for taking the time to share your experience with us. We appreciate your feedback and apologize for what happened. It is very concerning to hear that the wait time was excessive and that the driver was rude to other customers. We are very sorry that this was the start to your holiday, and we want to make sure that such a situation does not happen again. Can you please let us know more about what happened and how we can make things better for everyone?

Posted 1 year ago

“That was the first I tried Aircoach. The service is unreliable; the bus was about 30 minutes late! I almost missed my flight! Never again!”

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Posted 1 year ago

Thank you for sharing your experience with Aircoach. We apologize for the inconvenience of having to wait 30 minutes for the bus, and we understand that such an unfortunate experience might make you reconsider using our services again. We appreciate you taking the time to let us know how we can improve our services. We would love to hear more about your experience, so could you let us know what went wrong, and how can we make things better next time? We hope to have the chance to make up for this situation in the future. Thank you once again for your review.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,256 reviews