Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All were good”

Helpful Report

Posted 2 years ago

“Excellent service. Ontime, Comfortable and driver was very cooperative and helpful to boarding passengers.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are glad to hear that you enjoyed our excellent service, comfortable ride, and our helpful driver. We strive to ensure that all passengers have an enjoyable experience when they use Aircoach. We are so pleased that you had such a positive one!

Posted 2 years ago

“We were picked up in Dublin City Centre on a spacious, comfortable bus then when we got to Terminal 2 we were asked to swap buses and were overpacked on a rickety horrible bus. Why bother picking us up and half an hour later upending us and all our cases on to a different bus. Which was not worth the money paid to travel to Belfast. And it's not the first time this has happened. Never again!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience when travelling with Aircoach. We are sorry to hear that you felt overcrowded and that the bus did not meet your expectations. We understand how frustrating it must have been to have been asked to swap buses and for that we apologise. We would like to ask how we can make things better for you. Is there anything we can do to ensure that you have a better travelling experience with us in the future? We would appreciate any feedback you can offer, so that we can make improvements to our service. Thank you again for your feedback.

Posted 2 years ago

“Very prompt to destination, very well located stop at airport.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased that you found our stop at the airport very well located and that we were very prompt to your destination. Your kind words are much appreciated.

Posted 2 years ago

“Okay, on the time and comfortable”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We aim to provide a comfortable and timely service and are glad to hear that this was your experience as well. Thank you for your kind feedback!

Posted 2 years ago

“the best in the world”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are thrilled to hear that Aircoach is the best in the world for you! We appreciate your support and kind words.

Posted 2 years ago

“On time and very confortable”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted that you found our service to be on time and very comfortable. Your high rating is much appreciated!

Posted 2 years ago

“Departure on time. The driver was kind, the bus was in excellent conditions.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so delighted to hear that our services exceeded your expectations, and that you had a pleasant experience with departure on time, driver being kind, and the bus being in excellent conditions. We hope to be able to serve you again in the future.

Posted 2 years ago

“Let me go on earlier bus👍🏻”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're delighted to hear you had such a great experience with the service. We're thrilled that you found the option to “let me go in earlier bus” so convenient. Thanks for your positive feedback!

Posted 2 years ago

“Everything is perfect ! Mainly Drivers are so friendly and helpfull”

Helpful Report

Posted 2 years ago

Thank you so much for your generous five-star rating of Aircoach! We are delighted to hear that Everything is perfect and that our drivers are friendly and helpful! We truly appreciate your feedback and hope to see you aboard again soon!

Posted 2 years ago

“Good value, good timing and good staff”

Helpful Report

Posted 2 years ago

Thank you for rating us five stars. We are glad that you found our service to be of good value, good timing, and with good staff. We appreciate your positive feedback and will strive to provide an even better service for you in the future.

Posted 2 years ago

“Very unreliable, waiting the bus for over 40 minutes”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback about Aircoach. We apologize that your experience wasn't up to the standards we strive to provide our customers with. We are sorry to hear that you experienced reliability issues and had to wait over 40 minutes for the bus. We recognize that this is unacceptable and would like to know if there is something we can do to make it better - by understanding what we could have done differently to improve your experience. Any further insight you can provide would be greatly appreciated. Please do not hesitate to contact us directly if you have future feedback. Again, thank you for giving us the chance to make Aircoach a better experience for our customers.

Posted 2 years ago

“Today, September 3rd, I took the aircoach in Leopardstown at 6:30 am, and I had such an horrible experience. I put my 2 hold bags and 1 cabin bag in the trunk of the bus and I was getting on the bus with a backpack containing my computer and a few other things, when the driver said that the backpack doesn't fit in the compartment above the seats, so I would have to put it down in the trunk because of the other passengers. Considering I had the computer inside the backpack, he said I could take the computer from the bag. So I validated my ticket and went back to put my bag in the trunk and placed the bag on the bus steps to take my computer, my wallet, and my glasses. But the driver said that I couldn't put my backpack on the steps and that I had to remove my things with my backpack resting on the trunk (there was no one to get out or get in, I was trying to be quick and it was the most practical place). So, I took a deep breath, put the backpack in the trunk and while I was taking things out (not even 30 seconds had passed) he started saying that he had a schedule to keep so I had to hurry up. Once I got on the bus, I asked him if he could tell me his name, but he replied that he was the driver, and that's the only thing I needed to know. Well, in short, driver who was working on September 3rd, at 6:30 in Clayton Hotel Leopardstown, I know that no one likes to be working at 6:30 am on a Sunday morning, but other people are not to blame and there are different ways of saying things. However, it is also important to point out that I have taken this bus many times and the drivers have always been friendly and nice (that's why I'm giving 3 starts and not 1). Unfortunately, this one ruined my mood.”

Helpful Report

Posted 2 years ago

“Brilliant service. Coaches are comfortable. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 5 star rating, Robert! We're glad to hear that you had a great experience with Aircoach. We appreciate your kind words about our brilliant service, comfortable coaches, and high recommendation - we wouldn't be where we are without our loyal customers like you. Thanks again for your support!

Posted 2 years ago

“Aircoach arrived at Cabinteely Cross 2nd September at 8.40am. An extremely friendly driver met us in great form which created a lovely atmosphere for the journey to the airport. Her announcements approaching the terminals were clear very thorough and wished us all a happy and safe journey. As we made our way off the bus she was still smiling. I approached her to ask her name and let her know how nice she made our journey. It really doesn't take much to make people feel good but Lisa has it in spades !! Thank you”

Helpful Report

Posted 2 years ago

Thank you Fiona for your generous 5 star rating of Aircoach! We are delighted to hear that you had such a wonderful experience with our driver Lisa who made the journey enjoyable for you. It is comforting to know that the service and care we strive to provide is being recognized by our passengers like you! We appreciate your kind words and glad to know that Lisa's infectious smiles and cheerful attitude made the traveler's journey a happy and safe one! Thank you for taking the time to share your story!

Posted 2 years ago

“Why are the 702and 703, already running only every 2 hours not scheduled to be 1 hour apart on their similar journeys? Both buses arrive at almost the same time 2 hours apart instead of synchronising 1 hour apart? Totally illogical and badly coordinated.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We appreciate your feedback on the schedule of the 702 and 703 buses, and we apologize for arriving at almost the same time instead of synchronizing 1 hour apart. We understand that this can be difficult and inconvenient when traveling. We would like to hear from you directly and learn more about how we can better coordinate this service in the future. Can you please help us by sharing your experience and any suggestions you may have for improvement? Thank you again for your feedback on Aircoach.

Posted 2 years ago

“We asked for 2 Return Tickets, but only got One way Tickets. As we returned to the Counter, the customer "Service" Person told us ge gouldn't Change it, WE we're to late.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, Thomas. We apologize for the very frustrating situation you encountered at our counter. It seems we never provided you with the return tickets you requested and the customer service person's response was inadequate. We would love to know how we can make it up to you and remedy the situation.

Posted 2 years ago

“Great experience using aircoach, the driver was so helpful to people with their bag's and when they got off he asked everyone if they knew where they were going giving them all direction's to there destination's and showing them where to get the bus back to the airport. My mother asked his name as she thanked him which he said was dave this was route 700.........thank's”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach, Brian. We are glad that you and your mother had a great experience using us. We truly appreciate your kind words about Dave, our driver who was so helpful to fellow passengers in providing directions and assistance with their bags. Thank you for taking the time to write such a lovely review; we wish you safe travels for the future!

Posted 2 years ago

“Worst website ever. Hard time for tourist getting a ticket, and sometimes doesn’t work on phone. Ticket took to long too email so missed the bus.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on Aircoach. We are so sorry you encountered difficulty getting a ticket and had a hard time getting it to work on your phone. We understand it took too long to receive the ticket via email and this made it difficult to catch the bus. We apologize for this inconvenience. We really appreciate your taking the time to share your experience and we would love to hear more details about what happened so that we can make things better for you and other customers. Could you please provide us with more information about your experience so that we can make changes that ensure a better experience for our customers? Thank you very much for your time and support.

Posted 2 years ago

“I used Aircoach for the first time and I have to commend them on an excellent service couldn’t see any negatives at all. I went from Derry to Dublin airport and it saved me a lot of money on car parking will definitely use again”

Helpful Report

Posted 2 years ago

Thanks for the amazing 5 star rating, David! I'm so glad that your experience with Aircoach was smooth and that it saved you money! Helping customers get where they need to go is our top priority, and we're so happy that that was the outcome for you. We appreciate your kind words and hope that you'll be returning to Aircoach soon!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews