Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See you again.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We really appreciate your kind words and we're working hard to ensure our customers have the best experience possible. See you again!

Posted 2 years ago

“It is always way too cold on the bus. I get the Aircoach every month and every single month is the same for the last few years. I usually travel with a blanket now to be sure to be ok on the way up to the airport and this is not the best. Could you please change the air on the bus please. Thanks”

Helpful Report

Posted 2 years ago

“Route 702 has been reduced to only every 2 hours since we came out of COVID. Previously it was hourly and convenient. I don't particularly have a problem arriving at Dublin airport in plenty of time, but what is a real problem is the journey back home. If one just misses a coach it is almost a two hour wait , something one doesn't need. And if it's early evening you can forget any coach. Aircoach seem to think a very frequent service to Leopardstown will placate folk on the other routes: Greystones and Killiney. Please Aircoach will you consider the plea to return our hourly service. At present it is barely a service, and being dumped near a Luas is poor consideration to passengers between Brides Glen and Dun Laoghaire area whiere Dublin Bus only supplies a 7 every 30 minutes, and an hourly service to Dalkey. This is not a service to the public of 2023, please take note.”

Helpful Report

Posted 2 years ago

“I took recently a bus 706X from Galway to Dublin airport. It was not a good experience: the air conditioning inside was really too strong; the driver heard his radio at high volume annoying the passengers; when the driver had to pass a vehicle, he would turn the wheel abruptly to change the lane. So, I can’t recommend this route until Aircoach instruct some drivers how to behave. I left my e-mail so they can contact me for further details.”

Helpful Report

Posted 2 years ago

“I've travelled on this coach in February and November to go to the rugby always been fine but traveling on it in August is a different story no cold air through the vents!!! It's like a sauna on this bus tonight to Belfast. I'm hoping I'm at least 1 stone lighter when I get off”

Helpful Report

Posted 2 years ago

“I’m currently on the aircoach from cork to dublin and it’s not acceptable to have to endure a 3h with a disgusting smell from the toilet which hasn’t been cleaned in a long time. The temperature is not being regulated and we’re in such uncomfortable conditions for the price we pay it would be expected a higher level of respect to the customers. This is a private run company where customers aren’t coming first in the priorities.”

Helpful Report

Posted 2 years ago

“I'm on the 12 noon bus on 19th Aug. All I can smell is stale urine from the toilet which is quite overpowering and I'm not even sat that close to it. The air vents that your suppose to be able to control do not seem to be working and seem to be placed to far away to have any impact if they did...the bus is hot and stuffy. This is not one of the usual aircoach buses as usually there is no issue.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review your experience with Aircoach. We are so sorry to hear that you were not satisfied with the condition of the bus. It is indeed unacceptable that you had to suffer from the smell of stale urine and that the air vents and not working properly. On behalf of AirCoach, we would like to apologize for the inconvenience caused. In order to ensure such an incident doesn't occur again, may we kindly ask how do you suggest we can improve the services provided by us? We deeply appreciate your feedback and look forward to receiving your response.

Posted 2 years ago

“Very good service. The bus has been on time and the cleaning was perfect.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of Aircoach! We are thrilled to hear that you had a positive experience with our very good service and that the bus was on time and the cleaning was perfect! We thank you for your support.

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are pleased to hear that you had a great experience with our service and that you found both our bus punctuality and cleaning to be excellent. Thank you for your kind words!

Posted 2 years ago

“Never had a problem with Aircoach until today. Impossible to pay via creditcard on your website… Contacted Aircoach Dublin, they told me to check my bank. I did, no problem with my creditcard (MasterCard), even made a another purchase with the same card, same day without any problem. Looking forward to your response”

Helpful Report

Posted 2 years ago

“I use aircoach regularly. I find it very good my only complaint being that not all the drivers are helpful . My suitcase on different occasions has managed to end up right in At the back of the luggage hold where I am unable to reach it. I am a petite person and I have to climb into the luggage hold toget my case while The driver stands there unconcerned. I suggest the drivers have better training.”

Helpful Report

Posted 2 years ago

“I came from sweden to Ireland as a tourist. We were treated very badly by the bus driver. He did not give any answer to our words, and the weather was very cold, and he did not accept to lower the air-conditioning level. He did not give us any answer, and when we told him, he said if you feel cold, you can sit in the back, and the entire bus is cold and he my father cannot sit in the back because he is handicapped. And way he spoke was very bad. I don’t know the name of the driver but the flight was from Belfast station 7:40 to Dublin airport and then to the centre on the 16 of august time was. Hope you answer me when you get the message”

Helpful Report

Posted 2 years ago

Thank you for kindly taking the time to share your experience with us, Sara. We are truly sorry to hear that your trip with Aircoach was not enjoyable. Your feedback allows us to put measures in place to ensure that our passengers have a comfortable and safe journey. We apologize for the cold air-conditioning levels and the way you were spoken to. We do not condone such behavior and we will do our best to ensure that incidents such as this do not occur again. We truly appreciate you taking the time to share your experience with us and we hope this does not deter you from using our services in the future. Please do not hesitate to reach out to us if you experience any further issues or if you have any further feedback. Thank you.

Posted 2 years ago

Helpful Report

Posted 2 years ago

Thank you for taking the time to give your feedback. I am sorry that the Aircoach service did not meet your expectations and that you were treated so poorly. I understand that the driver was unresponsive and the air conditioning was uncomfortable. It is especially concerning to hear that your father was affected. We take pride in providing an enjoyable experience while traveling with us, and we did not achieve this on this occasion. We take our passengers’ feedback seriously and I hope to investigate this matter further. Thank you for bringing this to our attention and we will do our best to make it better for future passengers.

Posted 2 years ago

“Great service!”

Helpful Report

Posted 2 years ago

Thanks so much for your 5-star rating of Aircoach! We really appreciate it. We work hard to provide the best service possible, so it's great to hear that your experience was positive. Thanks again for your feedback - it's always great to hear when our service is making a difference! Great service!

Posted 2 years ago

“El autobús de ida al aeropuerto no paso por la parada 3Arena el día 15-Agosto-2023, estuvimos mas de una hora esperando desde las 4 pm hasta las 5 pm. Habíamos pagado billete de ida y vuelta desde el aeropuerto de Dublín el día 9-Agosto-2023, 12 € por persona, Total 60 €. Éramos 5 pasajeros. Al final tuvimos que coger un Uber Tenemos los tickets para que puedan comprobar los datos. No recomiendo utilizar esta empresa como medio de transporte desde el aeropuerto de Dublín.”

Helpful Report

Posted 2 years ago

Dear Angel, Thank you so much for taking the time to provide us with your feedback about Aircoach. We truly appreciate hearing about your experience, and are sorry that the bus on August 15th missed your stop at the 3 Arena. We understand your frustration in not being able to use the tickets that you had already purchased for your journey, as well as having to pay a fee for the Uber. We would love to hear further details on what changes you think we should implement to offer a better and reliable service. We value your input and take it seriously in order to ensure the satisfaction of all our passengers. Please do not hesitate to contact us directly so that we can discuss further on how we can make things better for you in the future. Thank you once again for taking the time to provide us with your valuable feedback. Sincerely, Aircoach

Posted 2 years ago

“The bus left 4 minutes earlier and we saw it went off, we were just behind it. Horrible. Super disappointing. Now have to wait 60 minutes for the next bus to the airport. Bought a return ticket. Will not recommend”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback about Aircoach, Tania. We are sorry for the inconvenience you had to face. We understand it must have been really frustrating to miss the bus and now wait for one hour for the next bus. We take your feedback seriously and we would love to know how can we improve your next experience with us.

Posted 2 years ago

“I had a late night journey from Belfast to Dublin which was diverted for a significant part of the journey around Newry, Dundalk and Drogheda. While it did not impact my ongoing trip it could well have. No announcement was given or apology made for the delayed arrival. the journey took almost 3 hours!!”

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Posted 2 years ago

“Very friendly service very helpful and comfortable journey.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating! We're delighted to hear that you found the service to be very friendly, helpful, and comfortable. It means a lot to us that you had such a great experience!

Posted 2 years ago

“Driver on 6.05pm bus to greystones rude and aggressive. 15 August 23. Not nice to passengers.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to tell us about your experience on the Aircoach Bus to Greystones on the 15th August at 6.05pm. We are sorry that you had to experience a driver who was rude and aggressive. We appreciate your feedback and take all complaints very seriously. We want to make sure our customers have the best experience possible, so can you elaborate a little bit more on what exactly happened? We understand this can be difficult to do, but it would be incredibly helpful in understanding how to make things better and prevent such an experience from happening again.

Posted 2 years ago

“Bus was 30 minutes late, and I was denied boarding at first , and was told “this isn’t your bus” but I ultimately prevailed. The 16 bus in Dublin passed 5 times during my wait and I could have saved money with that. But I arrived safely and retrieved my bag successfully from underneath which was good.”

Helpful Report

Posted 2 years ago

“A consistent on time Ireland intercity bus service. The regular fleet for trips over 3 hours has en suite bathroom, plus WiFi and USB port. More modern on hire/chartered units have a USB and a plug in for each seat, free WiFi and a narrow but useful bathroom. They could leaver earlier but their use is to leave ON TIME. That's a good mark for tracking the arrival or following up the course of a tourist or family member. Their prices are market average, but they excel in courtesy. Their website recommends to buy a "flexi" option in case you may loose a fixed hour departure. In one case, Irish my scheduled trip, but I was allowed to come into board, again courtesy of the driver. Aircoach is a service to be enjoyed. I recommend any tourist to try so. 5 stars”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating of Aircoach! We are delighted to hear that you enjoyed your experience with us and appreciate your kind words about our consistent on-time intercity bus service, plus our modern on hire/chartered units with USB ports, free WiFi, and convenient bathrooms. Furthermore, it sounds like you got to experience firsthand our exemplary customer care and market-average prices. We look forward to welcoming you on board Aircoach again in the future!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews