Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

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Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coach to the airport hasen't showed up and this is not the first time! Even two later options weren't coming either. Contacted Customer Service for a refund and haven't heard from them! Never again. Scam and bad service. Can't recommend!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Patricia. We apologize for the Aircoach not showing up to take you to the airport and for the other two later options not being available. We understand that this is not the first time something like this has happened and promise to work hard to make sure it never happens again. We are sorry you had to contact Customer Service for a refund and haven't heard from them. We would love to hear what we can do to make things better and are dedicated to making sure your experience is the best it can possibly be. Thank you once again for letting us know.

Posted 2 years ago

“Shocked to see you are working with the self confessed Dunnes thief Julie, will never use this service again. Julie does not even use the bus.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback about Aircoach and your experience. We appreciate hearing your thoughts. Would you be able to provide more information to info@aircoach.ie? We are not familiar with this person.

Posted 2 years ago

“I looked at your Web site either a view to making a booking to find that your kast bus to Greystones leaves at 20.00 hrs. Extremely annoying as my flight only arrives in at 19.55 hrs. Which means I will gave to either get a Aircoach part of the way and fork out on a taxi for the rest if the way. Why are you only putting on a service till 20.00. Thete are a lot if flights arriving till 12.00 at night. I would suggest putting another bus on at 22.00. I think you might find it would be very popular.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your valuable feedback, Peter. We are sorry to hear that your experience was negatively impacted by our current service timing. We would greatly appreciate if you could let us know any recommendations you have on the current timings and if there are particular flight times that are more popular so we can think about adding another service at 22:00. Your input is valuable to us, so thank you again for giving us such valuable advice.

Posted 2 years ago

“Timetable did not display on website 30/8/23”

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Posted 2 years ago

“Very cheeky and ignorant driver on my recent journey from airport. Asked where was going then pulled case from me as I was putting it on bus and said we don’t have all day to wait, we should have been away. On arrival, he then stood back and watched everyone get there own bags. Very unprofessional, won’t be using again.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving us your feedback about your journey experience with Aircoach. We sincerely appreciate you taking the time to share our experience with us. We are deeply sorry to hear that your journey was not as expected due to the driver’s behavior. We never condone this kind of behavior, and we are taking this feedback very seriously. We would be grateful if you could tell us a bit more about your experience so we can work to make changes. Again, thank you for taking the time to share with us. Your feedback is important and will give us the opportunity to learn and grow.

Posted 2 years ago

“Hi, I had put in a request for group ticketing through the web-site link on 22 August for which I havent got a reply yet. When contacted the customer care, the representative said the requests go to Dublin office, and they will take contact me sometime later contrary to the 24 hours advertised in the website.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention, Sunny. We appreciate your feedback and we apologize for any inconvenience caused by the delay in response. We understand how frustrating it is to not get a response as promised on the website, and we will make sure that this doesn't happen again. We would love to hear about your experience and how we can make things better for you and other customers. Can you please tell us more about the issue you're facing and how we can make it better? Thank you for taking the time to share this with us.

Posted 2 years ago

“29 August Stop Lr. Leeson St. Bus scheduled to arrrive at 5:51 did not arrive. I had plenty of time so I waited for the next bus scheduled arrival time 6:21. It arrived at approx. 6:40, the driver said all seats were pre-booked, he could take no passengers and that the next bus at 6:51 would be empty. By 7:05 no further bus had arrived so I had to wake a friend to drive me to the airport and almost missed my flight! An appalling service with either no information or false information!”

Helpful Report

Posted 2 years ago

Dear R., Thank you very much for your feedback and for taking the time to let us know about your experience. We apologize for the seemingly endless wait on the 29th of August and for the lack of information or false information you received on the bus' arrival. We fully understand how it has caused you to miss your flight which has great inconveniences and we certainly acknowledge the frustration this created. We take your feedback very seriously and would like to ask you how we can make things better for you in the future. Again, thank you for your feedback and for taking the time to let us know. Sincerely, Aircoach

Posted 2 years ago

“Frankly, it is better not to offer a service that cannot be provided. The WiFi is horrendous. I rather prefer not to have it.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach with us. We strive to offer excellent service and are very sorry that it was not the case this time. We are sorry for the issues with our WiFi and completely understand how frustrating it must have been for you. We would really appreciate it if you could tell us more in detail how we could have made your experience better? We would love to hear your feedback.

Posted 2 years ago

“I have been a regular customer with Aircoach, but a recent incident has seriously questioned whether that shall continue to be the case in the future. I returned to Ireland by Dublin Airport at roughly 1:30AM on August 29th and had to get to Belfast. Due to the various delays, I missed my Aircoach bus and so made my way to the ticket desk just outside in front of Terminal One. The Aircoach representative at the desk seemed completely indifferent to giving me a timeline of the next available bus, simply telling me the next buses were booked and that I should go inside and come back later - I had work in the morning and so needed to be in Belfast. I should now make clear that I am autistic, and when faced with this stressful situation (including delayed flights and lack of sleep) I summoned all I could to keep myself under control, placing my head against the window to try and center myself while struggling to breathe. I have had to struggle with this all my life and have overcome massive obstacles to get this far. The Aircoach representative then proceeded to shoo me out of line so the people me could go ahead. When no one was there I went back to the line where the Aircoach representative proceeded to castigate and shame me and told me to leave due my 'carrying on' - which apparently means my medical issues I've had since I was a small child. He accused me of 'slamming my head' against the window, what was really me placing my head on the glass to try and control my Autism. Even when I told him that I was autistic, he still refused to help me and told me to go inside, evidently wanting nothing to do with me. I found out Translink had a bus about two hours later so I used that instead and got to Belfast that way. In all my years, I have never been treated this way by a member of staff due to my Autism. While I give my appreciation to the company for the service it has provided in the past on my bus runs from Belfast and Dublin, I do not feel that this company's spaces are a place where autistic people can feel welcome and valued. Therefore, I will no longer be using Aircoach, and if you have autistic family members or are autistic yourself, I would ask you to consider whether this company has sufficient training to appropriately respond to your needs.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience with Aircoach, Michael. We sincerely apologize for what you went through and are sorry that your overall experience with Aircoach wasn’t more positive. We take the feedback from our customers seriously and will use it to make changes to ensure that all our customers, including those with special needs, are provided with the best possible service. We appreciate that you took the time to provide such comprehensive feedback and your input is valuable to us.

Posted 2 years ago

“Very difficult to book return tickets. The old app was much better and easier to use”

Helpful Report

Posted 2 years ago

Thank you so much, Ger, for taking the time to leave your feedback about Aircoach. We appreciate your honest opinion on our service. We apologize that it was very difficult to book return tickets. We understand that the old app was much better and easier to use, too. We are sorry for any inconvenience this has caused. We would really appreciate it if you could let us know more detail about how we can make things better. Your feedback is invaluable for us, and would help us to improve our service going forward. Once again, thank you for your honest review.

Posted 2 years ago

“What a rigmarole is the web published info, you’d need two lives!”

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Posted 2 years ago

“I have been getting aircoach quite often found drivers very helpful and polite, coach is very comfortable,only disappointment I have is the coach only runs every 2 hours, I am due in from flight 10.20pm and bus leaves at 10.30 which I won't make , then I have to wait 2 hours at airport with everything closed , please go back to hourly or wait till all passengers are on”

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Posted 2 years ago

“First bus didn’t turn up, second and third full to Belfast this morning , my daughter stranded, everyone else allowed on? Joke, I will be following this up”

Helpful Report

Posted 2 years ago

Thanks for your feedback, Derek. We appreciate you taking the time to tell us about your experience with Aircoach. It is our priority to ensure our customers receive a service they can rely on and it's terrible to hear about the issues you faced with the first bus not turning up, the second and third full to Belfast, and your daughter being stranded, while everyone else was allowed on. We will definitely be following this up and would love to know how we can make things better for you.

Posted 2 years ago

“I travelled on the 1435 from Belfast International Airport to Derry on 25/8/23. The driver was extremely polite and helpful. The drive was smooth and very comfortable. I will be using the service again”

Helpful Report

Posted 2 years ago

Thank you so much Janet for your 5 star rating of Aircoach! It's great to hear that you had such a comfortable and smooth journey on the 1435 from Belfast International Airport to Derry on 25/8/23. We're delighted that the driver was so polite and helpful and it's wonderful to know you'll be using the service again! Thank you for your kind words!

Posted 2 years ago

“always cancel the bus when booked online”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We are sorry to hear that your past experiences with booking online have been negative. We would really like to improve this experience for you. Can you tell us more about what happened when you attempted to book online and how we can make things better for you? Your feedback is invaluable and our team will use it as an opportunity to improve customer service for our valued customers. Thank you again for your time.

Posted 2 years ago

“Waited hour bus passed full even tho I had a ticket booked..took Dublin bus in end..terrible service”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach. It's greatly appreciated that you took the time to let us know about your experience. We apologize that you had to wait an hour for the bus--even though you had a ticket--and then had to take a Dublin bus instead. It's unacceptable that you encountered this issue and we want to improve this. Do you have any ideas on how we can ensure this type of issue doesn't happen in the future? We'd love to hear from you and make sure our service is at the best level for our customers.

Posted 2 years ago

“Return coach is regularly overbooked. There is no space for luggage. When you buy return tickets conditions are not clearly specified.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Davide. We really appreciate you taking the time to let us know about your experience with Aircoach. We are sorry to hear that the return coach was overbooked and there was no space for luggage, and that conditions weren’t clear when you bought your return tickets. We want to ensure our customers are getting the best experience possible so we'd love to learn more from you, if possible. Could you please tell us more about how we can improve in these areas?

Posted 2 years ago

“Cheapest option to get to or from the airport. Timetable is mostly kept. Tickets can be bought online relatively easily, however it is rather inconvevient that they are valid for only one particular selected timeslot. If one misses the exact time must buy another ticket...”

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Posted 2 years ago

“The 23 25 driver from T1 to Leopardstown would cheer anyone up. Very friendly and professional too ! Said I was worried might fall asleep and miss my stop. Said not to worry as he’d call it out. Just what the doc ordered when I arrived tired after a two hour delayed flight from London City. Well done !”

Helpful Report

Posted 2 years ago

Thank you so much for the wonderful review, Declan! We truly appreciate it and are glad that our driver was able to help take the stress away from your two hour delayed flight. It's our mission to make sure everyone is taken care of and your 5-star rating means the world to us. We look forward to having you on board Aircoach again soon!

Posted 2 years ago

“Impossible to book tickets on line for two days,”

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Posted 2 years ago

Thank you so much for providing your feedback about Aircoach. We really appreciate that you took the time to let us know about your experience. We apologize for the difficulty you experienced when trying to book tickets online for two days. We understand how annoying and frustrating this must have been and want to know how we can make things better. Would you be able to provide more detail about the issue you encountered when booking your tickets so that we can look into it further?

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews