Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,351 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Due to my return flight from Edinburgh being delayed, I missed my original Aircoach time, but the driver allowed me to hop on the next one - no problems at all. I was so grateful.”

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Posted 3 years ago

Thank you for the 5 star rating, Louisa! We are thrilled to hear that you had a great experience despite your return flight from Edinburgh being delayed. We are also incredibly grateful for your loyalty to our services. Thank you for sticking with us, and we look forward to having you on board the Aircoach again soon!

Posted 3 years ago

“Have used Aircoach many times over the years and always found them first class and great value for money”

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Posted 3 years ago

Thank you, Mr., for your 5 star rating of Aircoach. We are delighted that you have been using Aircoach for many years and have found it to be first class and great value for money. We appreciate your support and kind words!

Posted 3 years ago

“Good service in a good time”

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Posted 3 years ago

“Good service But the WiFi on board wasn’t working and the charging port were bad Aside that it was a good and smooth ride Definetly I will board again .”

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Posted 3 years ago

Thank you for your 5-star rating of Aircoach! We apologize that the WiFi and charging port were not working and are actively working to improve those services. We are glad that you still had a smooth ride overall and we look forward to having you with us again soon!

Posted 3 years ago

“I love this service, but when the coach actually picks up passengers. It’s happened 2-3 times where I purchased an online ticket for a coach and then it drove by with a sign saying coach full prebook tickets only, even though I had purchased a ticket. It’s just really unprofessional to oversell a bus when you know customers at later stops have purchased tickets. When it actually works and picks up customers that paid for tickets it’s a great service, but I’m hesitant to recommend it because it’s so inconsistent.”

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Posted 3 years ago

“Coach was late leaving Leopardstowm & took approximately 2 hours to get to the airport.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you, Anna, for your 5 star rating of Aircoach! We are thrilled to hear that you experienced excellent service and are glad we could provide you with a great overall experience. We greatly appreciate your kind words. Thank you again!

Posted 3 years ago

“Thanks, excellent”

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Posted 3 years ago

Thanks, Borislav, for the excellent 5 star rating of Aircoach! We truly appreciate your support and are so glad you had an excellent experience.

Posted 3 years ago

“Great service comfortable & on time. Only improvement I can suggest which would have made my return so much less anxious is if you had just an ‘Aircoach’ sign on Aston Quay for the dub-cork route (not just a number). Not easy find the number in the dark on my phone.”

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Posted 3 years ago

“Good experience - Derry to International Airport. One complaint - change of pick stop not properly indicated by larger and more visible signs. We were at usual stop waiting for bus which passed us by and we had to wait for two hours for another bus. That was not a pleasant experience.”

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Posted 3 years ago

Thank you for being a returning customer and for taking the time to leave a 5 star rating for Aircoach. We apologize that you had to wait for two hours due to the change in pick up stop. We will ensure that larger and more visible signs are available in the future to avoid this issue. Again, thank you for your review and loyalty!

Posted 3 years ago

“Love this service - excellent, efficient, every time I’ve used it.”

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Posted 3 years ago

Thank you very much for the 5-star rating, Brendan! We are thrilled to hear that you have enjoyed an excellent and efficient experience each time you have used Aircoach. It's reviews like yours that keep us motivated to continue delivering the highest quality service.

Posted 3 years ago

“Efficient and professional bus service”

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Posted 3 years ago

Thank you so much, James, for your 5 star rating of Aircoach! We’re delighted to hear that you found our service to be efficient and professional. We really appreciate your support.

Posted 3 years ago

“When I received the confirmation it said the driver would take the bags into the bus. I was travelling with four bags and did it myself. I would recommend just adding a note that the driver does not assist with any bags. Thank you.”

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Posted 3 years ago

“Good price nice 40 min ride”

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Posted 3 years ago

“Faboulous!!!!!!”

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Posted 3 years ago

“Reliable on time with pleasant driver”

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Posted 3 years ago

Thank you, Philip, for giving Aircoach a 5-star rating. We're especially pleased to hear that you find us reliable, on time, and with pleasant drivers. We greatly appreciate your repeat customer business and your generous rating!

Posted 3 years ago

“Aircoach from Derry to Dublin had to change bus in Belfast to far less superior coach not what I paid for very disappointed in this service”

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Posted 3 years ago

“Journey to Dublin was ok, the bus was nearly full so my partner and myself had to sit apart, no big deal but if we could’ve booked seats together we would’ve. The journey back to Cork…. Well, the driver seemed to be more eager to get to Cork than any of the passengers ( although we very nearly missed the turn off M7 for M8, so just avoided reroute to Limerick) We raced from Dublin airport to city centre travelling at speeds well above the limit overtaking and undertaking traffic including taxis, who as we know don’t be crawling. We arrived at city centre got all passengers onboard and then had to wait 7 minutes before departing as we were too early for the stop. On the motorway I noticed the bus was restricted to 100 so no speeding but lots of drifting into outer lane then over correcting into hard shoulder and vice versa. Approaching toll plazas at excessive speed as well as Dunkettle interchange, and arriving 15 minutes early. We would have much preferred to have had a comfortable journey where we didn’t feel in danger and arrive on time.”

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Posted 3 years ago

“Really great service and our driver was so courteous and helpful to everyone.”

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Posted 3 years ago

Thanks for the wonderful 5-star rating, Jim! We're so glad to hear that you found our service and our driver so courteous and helpful. We truly appreciate your kind words. Thank you for choosing Aircoach!

Posted 3 years ago

“We need Killiney Dalkey route to return to hourly timetable especially in Summer . Thank you , Judy”

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Posted 3 years ago

Aircoach is rated 4.0 based on 19,351 reviews