Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is absolutely dreadful and your staff are ignorant pigs.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about your experience with Aircoach. We apologize for the issue you faced with Your service is absolutely dreadful and your staff are ignorant pigs. We sincerely value your opinion and would appreciate it if you could provide us with more details about your experience so that we can make improvements.

Posted 2 years ago

“Very good service and on time to the destination”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach and for your kind comment of "Very good service and on time to the destination"! We really appreciate your positive review!

Posted 2 years ago

“It was a great one using them”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 4 star rating of Aircoach! We are so grateful for your feedback and happy to hear that you had a positive experience. It's great to know that using Aircoach was a great experience for you!

Posted 2 years ago

“Excellent service. Great value”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad that you found our service to be excellent and value great. We thank you for your kind words.

Posted 2 years ago

“very nice and enjoyable”

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Posted 2 years ago

Thank you so much for leaving a 5 star rating and such a very nice and enjoyable review of Aircoach! We appreciate you taking the time to share your experience with us.

Posted 2 years ago

“Had to pay in cash because they were trying to refuse money from a young Georgian family stuck in Belfast needing to get to Dublin with 100 Euro to their name and no card... they tried sending them on the bus into Belfast town even though the family spoke no English and would have had no way to know where to go... asbolutely batshit insane to not take cash in Ireland, when I got off the bus in Derry I was denied a taxi because they don't take card, denied a drink in the corner shop because they don't take card and then denied a meal in a takeaway because they don't take card but Aircoach can't take cash despite Airporter always taking cash before being bought out? Airporter was 100x better before it was bought out. Only 2 stars instead of zero because it's still the best way from Derry to Belfast int'l if you don't have a car especially when Translink is on strike. Will still use regularly, but it was so much better as Airporter before Aircoach bought them out.”

Helpful Report

Posted 2 years ago

Thank you very much Aodhan for taking the time to share your experience with Aircoach. We are very sorry for what happened to the young Georgian family, the 705X service is cashless and card only. We would love to understand better how we can make sure this doesn't happen again. Could you tell us more about the issues you identified in the Aircoach service, such as the difference between Aircoach and Airporter before the acquisition. All your insight would be highly appreciated. Thank you in advance.

Posted 2 years ago

“Operating between 6am and 8 pm is not not very helpful. I was going to book the aircoach. My flight lands at 9 pm and the last one leaving the airport is at 8. Also booking a taxi for a 6 am flight to Europe- again Aircoach is useless to me.”

Helpful Report

Posted 2 years ago

Thank you so much, Anna, for taking the time to provide us with your feedback on Aircoach. We really appreciate hearing your opinion and are sorry that your experience didn't meet expectations. We understand your concern about operating between 6am and 8pm, and we apologize for not being able to accommodate you in this case. How can we make things better for you in the future?

Posted 2 years ago

“Shockingly bad customer service, paid for Flexi fare but it doesn't state that you have to adjust before bus leaves the depot in Dublin even if your fare is from Belfast to Derry 5 hours later. Rubbish”

Helpful Report

Posted 2 years ago

Thank you so much, Martin, for taking the time to review Aircoach. We are sorry that you had a bad experience with us and we deeply apologize for the Shockingly bad customer service you received. We understand that you paid for the Flexi fare, but it didn't state that you had to adjust before the bus departed in Dublin yet you were travelling from Belfast to Derry 5 hours later. We are so sorry for the rubbish experience and we would like to know how we can make things better for you.

Posted 2 years ago

“How do I track the,coach???? Its,already 30 minutes late and I can get no information”

Helpful Report

Posted 2 years ago

Hi Aileen, you can call our customer services and they can update you on the coach, the track my coach option is currently not available.

Posted 2 years ago

“Trying to reserve seats for two travel passes and cannot see how, although your website clearly says seats can be reserved for travel passes. Frustrated.”

Helpful Report

Posted 2 years ago

Hi Aileen, at the select passengers option scroll down to the free travel pass option. If you are still having difficulty please call our customer services number and we will assist. Thank you.

Posted 2 years ago

“Where’s the map?”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. You can find all the routes and timetables at the following link https://www.aircoach.ie/timetables. For further assistance you are welcome to contact our Customer Service via phone or email.

Posted 2 years ago

“I been using this service to go to airport for the last few years. If they have a connection from cork airport, it would have better . Fair rate, excellent service . Keep continuing what u r doing. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words about Aircoach and for the 5 star rating! We are delighted to know that you have been using this service to the airport for the last few years. We are committed to providing excellent service at a fair rate and we appreciate your continued support. Thank you!

Posted 2 years ago

“Please return dun Laighaire service to hourly !! Every two hours is terrible as coach to airport is often already v full by monkstown ! It means I arrive for a flight nearly four hours ahead ! My day is completely lost ! Why have you allowed an extremely great service to deteriorate so much ??? Getting on a terminal 1 is unadvisable as sometimes it’s almost full ! Better to walk to terminal 2 where coach starts from !!”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach. We appreciate your feedback and we will pass your feedback to our concerned department for further consideration.

Posted 2 years ago

“I waited for over 20min and the bus didn't show. I had to take another bus then which means I had to pay twice to get to the airport. They should have a refund option for these cases.”

Helpful Report

Posted 2 years ago

Thank you so much for your valuable feedback about Aircoach. We appreciate that you took the time to let us know about your experience. We apologize that your Aircoach bus didn't show up on time and that you had to take another bus. That should not have happened. We are sorry that you had to pay twice to get to the airport-- that must have been very inconvenient for you. We want to make sure that this kind of thing doesn't happen to our customers again. Is there anything we could do to make this right for you? Do you have any ideas for how we could better handle situations like this in the future? We'd really appreciate any insight you have. Thank you again for your feedback and for taking the time to reach out.

Posted 2 years ago

“Terrible webpage to navigate - and of course is set up to rip customers off by not ensuring that there are few return options they ensure customers have to book two singles which is Euro 11 more expensive. The fact that doesn't allow people to disembark at Glengall St is mind-blowing. No idea why the route can't also include George Best airport. The service has none of the family business feel of the old Airporter service.”

Helpful Report

Posted 2 years ago

Thank you for writing in about your experience with Aircoach. We’re sorry to hear about the difficulties you had navigating the website, we do not have the license to let people disembark at Glengall St from Derry/Belfast international airport, as to the issue with the return bookings we operate every 2 hours on this service, we also do not service Belfast city airport. We value your feedback and would love to hear more about how we can make improvements.

Posted 2 years ago

“Only having a bus every 2 hours for a 40 minute journey means that we are never able to use your services.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback on your experience with Aircoach. We're really sorry to hear that the only having a bus every two hours for your journey is making it difficult for you to use our services. We truly value your feedback. Can you share more about why that timetable deters you from using Aircoach? We'd love to hear your thoughts on how we can improve the frequency of our buses on your route or what other changes we could make that would increase your satisfaction with our service.

Posted 2 years ago

“Totally unable to book via the website no matter what I do . Hope I can just turn up and pay on the coach .”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We appreciate your feedback and are sorry to hear that you were totally unable to book via the website no matter what you did. Is there anything we can do to improve this for you? We want to make sure that booking with Aircoach is an easy and enjoyable experience. Thanks again for your valuable feedback!

Posted 2 years ago

“Joanne was a great driver! Both my outgoing and return trips were good!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! I'm glad to hear Joanne was a great driver and that your experience with us was positive. We value feedback from our customers and always strive to provide them with the best possible service - the fact that you enjoyed both your outgoing and return trips means a lot to us. Thank you for choosing Aircoach!

Posted 2 years ago

“Timetable very inaccurate coming from Greystones Lidl departing at 8:09 Bus arrived at airport 42 minutes later than estimated arrival time on timetable”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We are very sorry to hear that the timetable was very inaccurate for your journey from Greystones Lidl departing at 8:09 and that the bus arrived at the airport 42 minutes later than estimated arrival time on the timetable. We appreciate your feedback and would love to know how we can make things better for you in the future.

Posted 2 years ago

“Dreadful and extremely rude customer service. Extremely poor website that got my booking wrong. It’s such a shame that the original airporter service had been replaced by this. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Thank you Lynn for taking the time to let us know about your experience with Aircoach. We apologize for the dreadful and extremely rude customer service you experienced, as well as our extremely poor website that got your booking wrong. We understand how frustrating this must have been, especially after the original airporter service had been replaced. We're sorry to hear that your experience with Aircoach was so disappointing. We'd love to be able to make things better - is there anything specific that we could do that would improve the situation going forward? Thank you again for your feedback.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews