Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude driver. Huge wait (over 45 mins) to get bus in the middle of the day.”

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Posted 2 years ago

Hi Peter, we are sorry to hear of your experience, could you please tell us the route and time of this incident.

Posted 2 years ago

“Turned up 7 mins before time, bus just drove off. Had to wait in cold for next one. Poor poor service, annoying”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Steve! We appreciate you taking the time to let us know about your experience. We are sorry to hear that you had to wait in the cold because the bus you intended to board drove off 7 minutes before the scheduled time. This type of experience is not what we want anyone to have. Are there any suggestions that you have on how we can improve our service to ensure that this type of thing does not happen again in the future? Your feedback and insights would be very appreciated. Once again, we apologize for the poor service and any annoyance caused.

Posted 2 years ago

“Joanne on the 705x from Belfast, best driver! Funny and lovely overall”

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Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We're so glad that you had a great experience on the 705x from Belfast. We appreciate you acknowledging Joanne, the best driver! She's funny and lovely to have onboard. Thanks again!

Posted 2 years ago

“The service itself is great to get from the airport to Dublin city centre and further South. However, the system used to announce the stops is terrible, especially if you’re a tourist or if Dublin is unfamiliar to you. The driver says the stop, but unless you’re sitting up at the front it’s impossible to hear him. I missed my stop as a result and had to wait and get off at the next stop instead. Not ideal when you have 2 large suitcases and have arranged for someone to pick you up at a specific stop. An announcement system like they have on the Luas telling you the stop and the upcoming stop would be so much better. Or simply providing the driver with a microphone would lessen the confusion. Or a bus stop button like they have on Dublin bus would also be a good idea. The service is decent, but could definitely be improved.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give feedback about your experience with Aircoach. We are sorry that you missed your stop due to the difficultly of hearing the driver when he announced it. We really appreciate your suggestion for adding an announcement system or providing a bus stop button to help lessen the confusion. We are open to suggesting and making improvements to how we can provide a better service to our customers. Could you tell us more about what we can do to make things better? We'd really appreciate any additional feedback or advice you can provide. Thank you again for bringing this to our attention.

Posted 2 years ago

“The best transport company!”

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Posted 2 years ago

Thank you, Cristinel, for your 5 star rating of Aircoach! We are so glad that you had a great experience with us! Our team works hard to provide safe and reliable service and we are thrilled that you think highly of us. The best transport company indeed!

Posted 2 years ago

“Comfy bus, smooth journey, also nice that people who pre-purchased tickets definitely got a seat. Simon was the driver. Lovely gentleman with such a kind soul.”

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Posted 2 years ago

Thanks for the amazing 5-star rating Annie! We're so glad to hear that your experience with us was comfortable and smooth, and that our driver Simon was a truly kind and welcoming individual. We appreciate your kind words and we thank you for your support.

Posted 2 years ago

“Used them a bit before on Belfast to Dublin route, they are a fairly decent service but avoid the Galway to Dublin route if travelling from Galway, the timetable is a blatant lie to make them seem as quick as Citylink. Stated bus had travel time of 2&1/2 hours end to end but then makes two separate stops in Athlone, asked the driver and he stated yeah timetable says 2&1/2 hours but it’s always more. What can I say, STOP TELLING LIES, if in Galway travelling to Dublin City or Airport avoid at all costs, stick with Citylink/GoBus. Sorry Aircoach but Lies is LIES!!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us feedback on your experiences with Aircoach. We are sorry that your journey from Galway to Dublin didn't meet your expectations and apologize for the discrepancies concerning travel time that you mentioned. We fully understand your frustration and would like to take this opportunity to make things better. Could you tell us what would have helped make your experience with us more enjoyable? We value your feedback and hope to use it to continuously improve our services. Thank you again for your time.

Posted 2 years ago

“I bought a ticket and realized the destinations had been swapped (error from my keyboard). Called customer care just a second after receiving the receipt and realizing my error but nothing can be done about it as it's policy. I have used all the money I've got left on my card and have no one to help me as am a stranger/immigrant here for an exam, now stranded.”

Helpful Report

Posted 2 years ago

Dear Gabriel, Thank you for taking the time to provide us with your feedback on Aircoach. We're sorry about the mistake you made while typing your destination and that our customer care team was unable to help you resolve this issue. We understand that the situation is difficult due to your current financial situation, and we want to ensure that you have an optimal experience with us. Is there anything we can do to make this situation better for you? We appreciate your patience and understanding. Thank you for choosing Aircoach for your travel needs.

Posted 2 years ago

“Time tables good save for gap last 700 from Airport - Decent stops - Very helpful Drivers - An APP would be helpful to place ticket in Apple wallet”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We're glad you found our time tables helpful, appreciated the decent stops, and our very helpful drivers - we'll consider an app to make placing tickets in Apple Wallet easier. Thanks for your feedback!

Posted 2 years ago

The Aircoach app is available on IOS & android.

Posted 2 years ago

“Rubbish. Lead straight to changing site!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with feedback on your experience with Aircoach. We truly appreciate you bringing attention to the issues you've experienced, and we apologize for any inconvenience these issues have caused. We want to make sure that our customers have the best experience possible with Aircoach. Can you let us know how we can make things better for you? We would really appreciate your input. Thank you for sharing your experience, and we look forward to hearing from you.

Posted 2 years ago

“Driver saw my sister and young niece shood them and drove away never ever again will any of my family use this service again”

Helpful Report

Posted 2 years ago

Hi Laura, Thanks for your message and for letting us know what has happened. All our services to and from the airport run at a very tight schedule and more so during rush hour. While we understand how frustrating it is to be delayed by an airline or at the airport, we do advise that passengers should arrive no later than 10 minutes prior to departure as this will ensure a timely departure of the scheduled service. Once the coach has closed the lockers and boarding doors and engaged its departure then unfortunately the driver once he leaves is no longer permitted to allow any further boarding this is for insurance purposes and also within our operators licence. Where a passenger has been delayed at the airport only then their ticket from the airport is valid for a further 24 hours on a space available basis. Again we understand you may have have been delayed or late out and apologise for the inconvenience caused by not being able to board, your ticket is valid for all other services from the airport for 24 hours.

Posted 2 years ago

“I pre booked a ticket online for a ride from Dublin O'Connell street to the airport on 12/4. The bus never arrived. After waiting 20 minutes, I had to take a cab. I called customer service and was told the only way to possibly get a refund was to send them an email. Terrible experience.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review your experience with Aircoach. We are so sorry that the bus didn't show up for your ride from Dublin O'Connell to the airport on 12/4. We would love to take the opportunity to make things better for you. Please let us know if there is anything more we can do to improve your experience with us.

Posted 2 years ago

“I travel often by Aircoch. Today I travelled from Derry to Dublin. Staff was very friendly, particularly I mention Mrs. Jovana whose welcoming words made me/us very joyful. She is from England and a wonderful driver 👍🏻👍🏻👍🏻👍🏻👍🏻”

Helpful Report

Posted 2 years ago

Thank you for your stellar review, JP! We are so pleased to hear about your experience travelling with Aircoach and that you had such a pleasant journey, especially in the company of Mrs Jovana. We appreciate your kind words and 5 star rating; it means a lot to us.

Posted 2 years ago

“Flight was delayed but made it to were the bus was parked just on time but bus driver was starting to pull out and would not stop! Will never use aircoach again!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Natasha! We are sorry to hear about your experience and apologize for the inconveniences you faced. We take feedback like yours very seriously; after all, our customers are our top priority. We are sorry that your flight was delayed and that the bus driver was already starting to pull out. We'd love to hear more from you; could you tell us more about why you won't be using Aircoach again and how we can make things better? Your feedback is important to us, and we value your opinion.

Posted 2 years ago

“The bus driver was rude and wouldn’t let us put our heavy suit case is the bottom of the bus so we had to lift a 20kg bag up the stair. This is poor health and safety and customer service. Now I have a sore back for my trip away. Thanks”

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Posted 2 years ago

“Joanne was a phenomenal. Got us there safely and was a great person all around. Very well mannered and great sense of humor!”

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Posted 2 years ago

Thank you so much, Luke, for your 5-star rating of Aircoach. We couldn't be more pleased to hear that Joanne was phenomenal - got you there safely and was a great person all around with her well-mannered nature and great sense of humor! We greatly appreciate your kind words!

Posted 2 years ago

“While i was initially relieved to get through to a human when i called ... they were as unhelpful as a bot! I had made a mistake in my booking and sent a reply within 10 minutes to the email receipt I had received. As it was not Info@... they "could do nothing" I am extremely disappointed in this new pay to change tickets and the extremely unhelpful staff on the end of the phone I will be travelling translink from. now on. 2 tickets lost due to new policy.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach and for taking the time to let us know about your experience. I apologize for the unhelpful staff you encountered over the phone and I'm sorry that our new payment policy caused you so much frustration. We would be very grateful if you could tell us how we can make things better for you. Please know that we appreciate your feedback and are doing our best to ensure customer satisfaction. Thank you again for your thoughtful review.

Posted 2 years ago

“Brilliant service, driver Joanne was a real professional and very helpful”

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Posted 2 years ago

Thank you so much Glynn for giving Aircoach 5 stars! We're glad to hear that you had a great experience with our brilliant service and driver Joanne's professionalism and helpfulness. It's always a pleasure to have customers like you onboard. Thanks again!

Posted 2 years ago

“Mickey Mouse operation. Total apathy from staff. The “every 15 minute bus” should be called the “every 35 minute bus and wait in the freezing cold”. Take a cab. You will get there that day. Welcome to Ireland. Not.”

Helpful Report

Posted 2 years ago

Thank you for your feedback on your experience with Aircoach. We truly value our customers and their opinions. We regret to hear that you had a negative experience with our "every 15 minute bus should be called the "every 35 minute bus and wait in the freezing cold" and total apathy from staff. We apologize for the poor service and thank you for taking the time to let us know about your experience. How could we make your experience with Aircoach better in the future? We would love to hear your thoughts.

Posted 2 years ago

“I think there is a serious problem with the heating on any single travel I had made. It is always freezing in the bus, why??? We pay for a service at least turn in the heating.”

Helpful Report

Posted 2 years ago

We are extremely disheartened to hear about your negative experience with Aircoach. We highly appreciate your efforts in bringing this to our attention. Kindly accept our sincerest apologies for the inconvenience. Please feel free to approach the driver when safe, regarding any issues like this. We will always do our best to accommodate.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews