Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean, tidy bus, lovely driver who made what could have been a stressful journey (I have autism) very straight forward. Arrived at Dublin Airport with plenty of time to spare.”

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Posted 2 years ago

Thank you for giving us a 5 star rating and your kind comments regarding our service! We're glad to know that our clean and tidy bus, as well as our lovely driver, were able to make your journey to Dublin Airport stress-free and timely. We truly appreciate your feedback! Thank you for choosing Aircoach.

Posted 2 years ago

“Bus was late but that is often the case. Unable to make payment with a succession of perfectly valid contactless payment cards, including AIB, Ireland’s biggest bank. Luckily I had cash with me. This has happened before. I stress that all the cards are valid and are accepted just about everywhere. I have never been able to get an explanation.”

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Posted 2 years ago

Thanks so much for leaving your feedback about Aircoach and for taking the time to let us know. We're sorry to hear that the bus was late and that you were unable to make payment with a succession of valid contactless payment cards. We want all of our customers to have the best experience and understand that this isn’t always the case. We’d love to hear more about your experience and any ideas on how we can improve. Thank you again for bringing this to our attention.

Posted 2 years ago

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Posted 2 years ago

Ticketer machines do not accept AIB cards. It is being investigated and we hope to in the future. If they have their AIB card set up with Apple pay etc it will be accepted.

Posted 2 years ago

“The driver Joanne was great, did a funny introduction and explained safety very well. She was driving the 19:40 Belfast to Dublin bus. GIVE THAT WOMAN A RAISE”

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Posted 2 years ago

Thank you Daniel for your 5 star rating of Aircoach! We're glad to hear that Joanne did such a great job with her introduction and safety explanation. Joanne's commitment to providing the best service is greatly appreciated and we will certainly pass on your message about giving her a raise!

Posted 2 years ago

“No me proporciona la reserva”

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Posted 2 years ago

Thank you so much for taking the time to tell us about your experience with Aircoach, Laura. We are sorry to hear that you did not receive your reservation. We value our customers' feedback and would be grateful if you could tell us how we can make things better for you.

Posted 2 years ago

“AirCoach has become totaly unreliable. My coach showed up 18 minutes late this morning. Scheduled for 6.57 arrived at 7.15am. There's no traffic at that time of the morning so its just down to bad service.”

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Posted 2 years ago

Thank you for your feedback about Aircoach. We apologize that your experience was not up to expectation, and we understand your frustration when your coach was 18 minutes late. We understand how inconvenient this must have been and we take all feedback seriously. we again would like to offer our sincerest apologies for any inconvenience caused. thank you for taking the time to let us know. Your feedback is deeply appreciated.

Posted 2 years ago

“The 703 and 702 from 3Arena to the airport on Thursday afternoon (ca. 15.30; 16:00) are always very late, making people nervous and even making tourists to jump in a taxi. I have taken these coaches many times, and on average they were 15-30 min late. This is ridiculous, if these are unavoidable delays, they should adjust the time tables.”

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Posted 2 years ago

Thank you so much for your feedback about Aircoach and for taking the time to share your experience. We apologize for the delays that you have experienced when taking the 703 and 702 from 3Arena to the airport. We understand how inconvenient and frustrating it must be for those taking the coach, as well as tourists who may have to miss their flight or switch means of transportation to get to the airport on time. We would love to hear how we can make things better. Is there a specific issue that impacted the delay of the coach or would you suggest any changes that could improve the overall the experience? We appreciate your input and look forward to hearing from you.

Posted 2 years ago

“always very appreciative of the travel service provided by air coach facilities on board driver knowledge etc so it would be appreciated if you could indicate if my Translink NI travel pass will qualify me for free travel to Cork or other destinations by air coach Your help is appreciated and thanks again John J Conlon”

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Posted 2 years ago

Thank you so much for giving Aircoach a 5 star rating! We are always very appreciative of the travel service provided by Aircoach, with its great facilities, knowledgeable drivers etc. We are more than happy to answer your question about the Translink NI travel pass and whether it will qualify you for free travel to Cork or other destinations. Please get in touch with us and we will be able to further help with this. Thank you again John J Conlon for your kind support!

Posted 2 years ago

“Joanne is brilliant!! Aircoach needs more drivers like her!!”

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Posted 2 years ago

Thank you so much for the 5 star rating, Andy! We're so pleased to hear that you had a wonderful experience with Aircoach. Joanne is a great asset to our business and we are so thankful for her exceptional service. We couldn't agree more with you that she is brilliant and we hope to have more drivers like her. Thank you for taking the time to share your experience with us.

Posted 2 years ago

“Your phone chargers never work, ive been on your busses about 10 times thru the space of a year and not once was i able to charge my phone. Yet that feature is such a big part of your add campains.”

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Posted 2 years ago

Thank you so much for taking the time to leave your feedback about Aircoach, Dean. We sincerely appreciate your loyalty and we apologize for the fact that you have never been able to charge your phone during your travels with us. It is unfortunate that the phone charging feature has failed to be available and it is certainly not our intention for it to be a problem. What suggestions do you have that could help us make things better in this regard? We would love to hear your input.

Posted 2 years ago

“Terrible service. Last night I landed in Belfast slightly later than usual due to a low visibility landing and got out to the bus area later than usual. I purchased a ticket for 22:35(26/11/2023) and had to hurry out(22:36) but made it to the depot area and I could see that the bus had only moved slighted just in front of the airport and the bus hasn’t even past me. I waved at the driver and he looked directly at me and gave me a dirty look and said, “ no chance” and shook his head then drove on. I was then stranded in the airport for two hours in the cold. I have never had this experience with airporter/ Aircoach and I have used this service frequently for years. It’s a question of principle and that driver clearly didn’t care at all. I have would normally never complain but I just thought I would let you know of this bad experience I’ve had. The driver that arrived two hours later 00:35 was very friendly and polite”

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Posted 2 years ago

Thank you Shane for taking the time to share your experience with us and for your feedback. As customers must be at the stop 10 minutes before the departure time, if there is no-one at the coach stop the driver can use his discretion and leave before his allotted time within reason.. Drivers are only able to stop at licensed stops. Thank you again for bringing this to our attention.

Posted 2 years ago

“Got the 14:10 leopardstown air coach on Sunday November 26th drivers name was David. Bought my ticket from the hatch where I was never asked what stop just asked was it the leopardstown route. I got on the bus again was never asked what stop I was getting off. Moved to the front of the bus when my stop was next saint rapaheals, David drove straight past I asked was he not stopping he said he wasn’t stopping at every stop. And proceeded to keep driving until the next stop where I had to walk 15 minutes in the rain. Very frustrating and complete lack of communication.”

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Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach and for sharing your experience with the driver David. We are sorry to hear of that stressful experience when he drove straight past your stop and we apologize for any inconvenience this has caused you. We value your feedback and would love to hear more from you on how we can improve communication and customer experience in the future. Our aim is to ensure our customers arrive safely and on time to their destination with a positive experience. Thanks once again for your valuable feedback.

Posted 2 years ago

“700 route -Used to be excellent but last time bus was very late and we’d a booking. Previous time late & not allowed on as we’d no booking. Hope it gets back to a reliable ie every 1/2 hour at very least!!”

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Posted 2 years ago

Thank you so much for bringing your experience to our attention. We are sorry to hear that sometimes our services with the 700 route have been so unreliable. The fact that you were not allowed on even with a booking and previously you experienced a delay is not the experience that we'd like you to have. We are working hard to keep our services as consistent and reliable as possible. This service should run every 15 minutes during busy periods. Although we strive to provide the best service possible unexpected delays unfortunately can and do happen.

Posted 2 years ago

“Good value for money, especially when booked well in advance. Drivers swappes over at Dublin airport. Simon was the new driver and he was a legend. Enjoyed the introduction he gave, very funny.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad you found our fares good value for money, especially when booking ahead. We are glad you noticed that our drivers can be swapped in Dublin airport, and that you enjoyed Simon's introduction, which is always good to hear. Thank you for travelling with Aircoach.

Posted 2 years ago

“Today in the morning i met the driver mat one the best person i have ever met my in my life very friendly and very kind. I am travelled from Leicester to birmingham airport. Thankyou”

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Posted 2 years ago

Thank you for your fabulous 5-star rating and glowing review, Danyal! It's always wonderful to hear how our drivers make journeys enjoyable and comfortable. We're so pleased that you had such a positive experience with Mat and your journey from Leicester to Birmingham Airport. We really appreciate you taking the time to leave a review!

Posted 2 years ago

“always on time ,very good service and very fast i love it . thank you aircoach 😊👍”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We strive to provide on time service, quality service, and fast travel. We're so glad you're enjoying it! Thank you for your kind words and your support. 🤗

Posted 2 years ago

“Terrible communication!! Do not use this company and use gobus instead. I was supposed to travel from Dublin city centre to Cork today (24th Nov), but understandably due to what happened in Dublin last night they changed the original bus stop but failed to notify me and many others (10 + others also waiting at the bus stop). Other then looking at the website I would not have know. No email. I phoned the company and said if I ticked no communication then I would not receive an email. So just because I did not want to receive marketing spam I don't get an email. I feel given what happened last night this is an exceptional circumstance where customers should have been notified and not just an update on their website. I tick no communication from Ryanair yet they always tell you if a flight is delayed. It's safe to say I will no longer be using there service.”

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Posted 2 years ago

Thank you for taking the time to let me know of your experience with Aircoach. It is disappointing to hear that our communication was not up to your expectations in exceptional circumstances. We apologize for any inconvenience caused and we appreciate your feedback. We strive for a high level of customer service, so in light of your experience, can you please tell us how we can better serve you in the future? We thank you once again for your valuable help in making Aircoach a more customer-centric company.

Posted 2 years ago

“Absolutely awful service don’t waste your time has never once come at the time scheduled”

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Posted 2 years ago

We are sorry to hear of your poor experience, although we strive to provide the best service possible unexpected delays unfortunately can and do happen.

Posted 2 years ago

“It was a good journey however it isn’t as easy to amend a booking on the website and l couldn’t contact them by phone”

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Posted 2 years ago

Dear Customer, Thank you so much for your positive feedback about your experience with Aircoach. We are so happy to hear that you are satisfied with the quality of our service. Our Customer Service is open every day 8:30-17:30 to answer your query. We can be contacted via phone or email. We look forward to welcoming you on board soon.

Posted 2 years ago

“Ridiculous to go through dublin centre for 2 people on the way up from cork to dublin airport.waste of time for a lot of people onboard particularly at peak traffic time”

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Posted 2 years ago

Thank you for taking the time to share your Aircoach experience with us. We are sorry to hear that your time on board was less than satisfactory, especially during peak traffic time. It is our intention to ensure that all passengers receive the best experience possible during their journey so would be grateful if you could provide us with a little more information about the difficulties you experienced going from Cork to Dublin Airport. We hope this information will enable us to make necessary changes so that we can offer our passengers a smoother journey. Thank you again for bringing these issues to our attention.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews