Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Johann who was very kind and made the journey as comfortable as possible from Cork to Dublin 17/11/23 I will definitely be using this service again.”

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Posted 2 years ago

Thank you so much for your great rating! We are so glad that you had a great experience on your journey from Cork to Dublin and that Johann was so kind. We appreciate you taking the time to leave us a great review and we look forward to seeing you again soon!

Posted 2 years ago

“The 702 to Dublin Airport didn’t turn up on Friday 17th November at 15:20. Tired to call, line went dead, tried to contact via Facebook, no response. Very stressful when you’re trying to get to the airport. Had to pay extra and travel with Dublin Express.”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We appreciate your taking the time to let us know about your experience. We apologize for the missed pickup to Dublin Airport on Friday 17th November at 15:20. We understand that it can be very stressful when this happens and are sorry for the inconvenience. We would be grateful to hear more from you about this issue and how we could improve our services for you in the future. Thank you again for your valuable feedback.

Posted 2 years ago

“On wednesday 9th november I waited for the 700 service bus for 30 minutes and it didn´t show up, the timetable was 8:41 am from Westmoreland St (Dublin). I bought the ticket in advance, so I lost my money (no refund offered), plus I had to pay for a taxi and I got at the airport just in time for my flight. Terrible experience!”

Helpful Report

Posted 2 years ago

Please email info@aircoach.ie & this will be investigated. Sorry for any inconvenience caused.

Posted 2 years ago

“Frequent traveller on the Dublin to Belfast route missed my bus due to circumstances out of my control could not get a refund”

Helpful Report

Posted 2 years ago

Unfortunately, our tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. We apologise for any inconvenience.

Posted 2 years ago

“Very unfriendly and unhelpful staff ! Drive past my stop despite me showing my ticket”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We are very sorry to hear about the very unfriendly and unhelpful staff and the fact that they drove past your stop despite you showing them your ticket. We appreciate your feedback and would like to apologize for any inconvenience this may have caused you. We take feedback very seriously and we would like to know how we can make things better, so any additional information you can provide would be most helpful. We take pride in providing our customers with the best service possible and apologize for any missteps in delivery. Thank you again for your review and for giving us the opportunity to make things right.

Posted 2 years ago

“Has to be the hardest website ever to use.”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know that you had difficulties using our website. We really appreciate your feedback. It sounds like you had a particularly hard time using the website, so we apologize for any difficulty that this may have caused. Are there any particular areas that you found harder than others? How can we make things easier in the future? We value your input and thank you for taking the time to reach out.

Posted 2 years ago

“Simon was excellent, kept us updated in traffic and had great customer service!”

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Posted 2 years ago

Thank you Natasha for the 5 star rating for Aircoach! We are delighted to hear that Simon kept you updated with the traffic and provided excellent customer service. It is always comforting to hear when customers enjoy their experience. Thank you for your support!

Posted 2 years ago

“Simon was very nice, friendly, and personable. Very impressed with journey and himself. Got there quickly.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We're thrilled to hear that you had a great experience with Simon, who is known for being both nice and personable. We're happy to hear that your journey was efficient and hassle-free. Thanks again for your kind review!

Posted 2 years ago

“The bus is 40 minutes late, I missed my flight and there was no apology, the driver was rude, shouting at people. What a disgusting experience. Ireland is a disgrace.”

Helpful Report

Posted 2 years ago

Please email info@aircoach.ie & this will be investigated. Sorry for any inconvenience caused.

Posted 2 years ago

“I took the 1pm (Clayton Hotel Leopardstown) today. I took it at 1.10 at StRaphaelas, Stillorgan. I was giving myself plenty of time to catch my 15.10 flight. We travelled into Lower Leeson Street, stopping at the usual Aircoach stops and picking up passengers. When we arrived at the LrLeesonSt. stop some passengers got on. Then, the driver left the coach amd entered the building directly beside the stop. I assumed he was using the facilities. Some 15 minutes later, the driver hadn’t appeared. We, the passengers were concermed, some leaving the coach and taking the next one that stopped. When the third Aircoach stopped, the remaining passengers, including myself, took that coach and continued our journey. We reached Dublin Airport at 15.05! My flight gate had closed at 14.45, I MISSED MY FLIGHT. It was necessary for me to book another flight to Malaga. The next flight was tomorrow at 07.25, the flight cost €75, a concessionary cost for ‘missed’ flights. I would like to know 1. Was the driver ill amd did he recover? and 2. Is Aircoach going to compensate me for my missed flight. Regards, Tom Gavin”

Helpful Report

Posted 2 years ago

Dear Tom, We sincerely apologize for the unfortunate incident and for the inconvenience you experienced resulting from it. We value your feedback and appreciate the fact that you took the time to let us know about it. We regret that your flight plans were disrupted and that you had to purchase an additional ticket. We would like to know more about your experience and if there is anything else that we can do to make up for it. We want to make sure that future customers will not encounter the same issues. Please let us know how we can make this right and see how we can help. Thank you so much for bringing this to our attention. Sincerely, Aircoach

Posted 2 years ago

“Poor customer service When there are known delays even though they have your details they make no attempt to contact you When their buses are very late there is no refund given you just need to accept and get a taxi”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We apologize for the poor customer service and the delays you have experienced-this is not up to our usual standards. We understand that this would have been extremely inconvenient for you and we are sorry this happened. We would like to understand how we can make things better for you in the future. Can you tell us more about the lack of a refund when the buses were very late, and what would have been a more satisfactory resolution for this situation? Again, we are sorry that this happened and we value your feedback. Thank you for giving us the opportunity to improve our services.

Posted 2 years ago

“10:25am service from Dublin Airport to Cork, was delayed due "to traffic problems". A recovery bus finally arrived just before 11am and proceeded to Terminal 1 where it's still sitting at 11:13. A delay of nearly 50 minutes is not acceptable, why advertise a schedule when not keeping it. Apart from an email at 10:28, no communication from Aircoach people on the ground. 11:17am FINALLY leaving terminal 1, 52 minutes behind schedule, and no even an apology for delay from driver or any staff member.”

Helpful Report

Posted 2 years ago

Dear Liam, Thank you so much for taking the time to review and provide feedback on Aircoach. We apologize for the long delay that our 10:25am service from Dublin Airport to Cork experienced due to traffic problems. We understand your disappointment and frustration in the lack of communication and apology from either the driver or staff. We understand that a delay of nearly 50 minutes is not acceptable and we would like the opportunity to make this situation better for you. Please let us know how we can improve your experience with Aircoach. Thank you again, The Aircoach Team

Posted 2 years ago

“The bus was >30 minutes late & we had to flag a taxi lest we missed our flight. There should be some way of communicating thus with booked customers. I will never trust Aircoach again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize for the inconvenience and understand your frustration with the late bus and the difficulty you faced in getting a taxi. We truly regret that the incident has caused you to not trust Aircoach in the future. To try and make it better, could you please explain what could have been done differently in order to improve your experience? Your feedback is greatly appreciated as it allows us to make necessary changes to our service and will help us to prevent such issues from happening in the future.

Posted 2 years ago

“Waited over 40 minutes for the return to the airport and neither of the services that should have been arrived in that time did. It meant my ticket price was wasted and I also had to pay for a taxi. Poor service.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to provide us with your feedback, Neil. I apologize for the difficulties that you encountered trying to use Aircoach. I'm really sorry that, despite showing up in good time, you ended up waiting for over 40 minutes with neither the service that you had planned to use nor the return that you expected. I understand that it wasted your ticket price and left you needing to take a taxi, making it an expensive mistake. We take customer feedback very seriously here at Aircoach and it'd be really helpful if you could tell us more specific details of what happened. That way, we can work to make sure something similar doesn't happen again. Is there anything else that you would like to share? Please email info@aircoach.ie.

Posted 2 years ago

“I waited over 30 minutes for a bus last Friday and none arrived. Where is the track your bus gone?!”

Helpful Report

Posted 2 years ago

We do apologise for any inconvenience caused & we are working hard to get our tracking system back up and running.

Posted 2 years ago

“5 stars for joe! I had the best journey today! On the cork to Dublin :) I had a lovely lady from England driving the bus and she was so funny and lovely. I had a very happy and relaxed journey. :)”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Moore! We are delighted to learn that you had a great journey with our lovely driver and a relaxed atmosphere onboard! We're glad you had such an enjoyable journey with Aircoach! :)

Posted 2 years ago

“I'm trying to log in and can't remember what password I used - and there is no "forgot password" button. That's a badly designed login page. Anyway, why do I need to log in? I would prefer not to log in and minimise the amount of info that Aircoach have about me and my activity. Not impressed!”

Helpful Report

Posted 2 years ago

Please email info@aircoach.ie & we will be more than happy to assist.

Posted 2 years ago

“Clearly lack of buses this morning. First 2 were full, waited 25mins for next one then we were told it wasnt for city centre when it clearly said city centre. Waited a further 10 mins before next coach arrived. While waiting at least 4 Dublin Express coaches departed for city centre. Not a good experience.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry that you faced this inconvenience with Aircoach. We understand how frustrating it must have been to wait for 25 minutes for the bus, only to be told it wasn't for the city centre when that was the route it was supposed to take. We apologize that you were not notified of this earlier, and for the further wait of 10 minutes until the next coach arrived. We would like to understand more so we can improve the service in the future. Do you have any further information about the Dublin Express coaches that you saw departing for the city centre? Was there something we could have done differently, or something that we could provide, to better meet your needs? Please let us know, as we are dedicated to delivering an excellent service that meets the needs of all our customers. Once again, thank you for taking the time to provide us with useful feedback.

Posted 2 years ago

“Service could be more regular as the wait for flights at Belfast Intl doesn’t match the timetable very well. Very confused by their front page advertising campaign ? Not sure the relevance ? Too much virtue signalling !!”

Helpful Report

Posted 2 years ago

“Bud left five minutes earlier than planned, arrived at bus stop five minutes before departure, no phone call form driver before departing, now been left stranded and unable to contact office”

Helpful Report

Posted 2 years ago

As customers must be at the stop 10 minutes before the departure time, if there is no-one at the coach stop the driver can use his discretion and leave before his allotted time within reason.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews