Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“704x, driver Simon, pretty funny, arrived on time.”

Helpful Report

Posted 2 years ago

“Not very friendly to foreigners. I couldn’t use credit cards and couldn’t get change in cash. The driver asked me to go to the store to change the change and catch the next bus. He didn’t say that the next bus would be an hour later. I changed the change and waited for a long time, but no bus was there. , I almost delayed my flight, so I had to take a taxi to the airport, which was a waste of time.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We apologize for the not very friendly behavior from our staff towards you, as well as for the inconvenience caused due to the lack of card payments and cash change. We strive to make every journey with Aircoach memorable and pleasant. Could you please tell us what we should have done to make your journey better in this case? We would appreciate your advice on how we can improve our services for our foreign customers in the future.

Posted 2 years ago

“Driver and staff very friendly. Coach very comfortable Great service Disappointed that the toilet door was locked. But Im sure it will be rectified. Ovetall a great service However I have booked my return journey to Belfast with Dublin Express as I sometimes need a toilet because of a health condition. I will see what I think of myjourney with Dublin Express”

Helpful Report

Posted 2 years ago

Thanks so much Kieran for taking the time to share your feedback and experience with us. We are truly appreciative and we didn't want you to be disappointed with the locked toilet on board. It looks like you have made the switch to Dublin Express and we hope that the journey with them will meet your expectations. We would love to hear more from you to see how we can make things better. Please reach out to Aircoach should you have any suggestions or comments that are aimed at improving our service. Your feedback is valuable to us and we will continue to strive to deliver a great journey experience to all our passengers.

Posted 2 years ago

“Sell your seat and leave early or if bus isn't full they sit for ages to fill it, chatting away and having a smoke with the other bus drivers, booked online, an was there on time, bus infront had the same code as my bus but when I went to get on it he told me the bus left 2 minutes ago even tho I was there and the only bus with with my code was going to the other end of the country, plus lie about being able to use toliets joke of a company.”

Helpful Report

Posted 2 years ago

Thank you for your detailed feedback about your experience with Aircoach. We appreciate you taking the time to tell us what happened. Firstly, we apologize for the inconvenience you unfortunately experienced because of the miscommunication about the bus you were about to board. We regret to hear that you have been stopped from boarding the bus even though you were on time and the other bus with your code was going to the other end of the country. That must have been extremely frustrating. Also, we apologize for the discomfort caused by Sell your seat and leave early or if bus isn't full they sit for ages to fill it, chatting away and having a smoke with the other bus drivers, booked online, and the lack of toilet facilities. We take customer feedback very seriously, and thank you for bringing these issues to our attention. How could we make the situation better for you and all our other customers? We look forward to hearing your suggestions at info@aircoach.ie.

Posted 2 years ago

“2 buses never turned up, waited 40 minutes and had to get a taxi in the end”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We're very disappointed to hear that two buses never turned up, leaving you waiting for 40 minutes and having to get a taxi in the end. We sincerely apologize for your inconvenience. We would like to understand more about your experience and how we can make things better for you. Could you please let us know more about what happened that day and what needs to be done to improve our service? At info@aircoach.ie. Thank you once again for your feedback - we really appreciate it and take it seriously.

Posted 2 years ago

“Used the Aircoach service from Leicester to Birmingham airport and back for the first time at the end of October and I would definitely use them again. The online booking was easy and the ticket was emailed straight away. The bus was on time and the drivers were friendly and helpful . The bus was clean and comfortable , journey was direct to the airport with no problems. On the return journey I was much earlier than expected however there was no problem catching an earlier bus than the one I had originally booked. Just had to show my ticket and confirmation email to the driver. So no hanging around at the airport. A real bonus , a very good service”

Helpful Report

Posted 2 years ago

“Journey was smooth, arrived on time, driver was nice”

Helpful Report

Posted 2 years ago

“Driver Joanne was very welcoming.”

Helpful Report

Posted 2 years ago

“Just boarded the bus 704x to cork and had the most warm welcome by the driver Joanne Great way to start my journey in Ireland”

Helpful Report

Posted 2 years ago

“Would give these cowboys no stars if I could .Very rude staff at Dublin airport . Arrogant man refused to refund my ticket despite only purchasing it from the Kiosk 5minutes before .Don't really care about the refund but this man is no advert for the so call friendly Irish welcome .Left me with a very bad taste in my mouth and hope this is not reflective of how people operate in this country”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jim. We are really sorry to hear of your experience at Dublin Airport and apologize for any rudeness from our staff that left you with a bad taste in your mouth. We strive to provide a friendly and helpful service and want to ensure that our customers have a positive experience. We're sorry that we could not refund your ticket, but we appreciate you taking the time to share your thoughts with us. Please do let us know how we can improve so that we can make sure that your experience in the future is a much better one at info@aircoach.ie.

Posted 2 years ago

“Service excellent 👍 cork to dublin airport left on time and arrived on time ..excellent value for money …. Big shout out to our driver Joanne who’s witty personality was a breath of fresh air ( and the pamper wipes were a hit 😂) will defo take bus again”

Helpful Report

Posted 2 years ago

“I had the 18.30 coach booked to pick me up at Belfast International on the 24 October 2023, I arrived at the pickup spot at 18.15, my bus did not arrive until 20.50 all that time I was left standing out in the cold waiting on my bus, it was a disgrace how I was treated I’m a pensioner I ended up very sick and two antibiotics, did not like my reply from the company after contacting them, they said they were sorry for my experience with air coach, that was it so disappointed in how it was dealt with”

Helpful Report

Posted 2 years ago

Fidelis, thank you very much for taking the time to provide feedback on your Aircoach experience. We are very sorry to hear that you were left waiting in the cold and ended up being unwell, and we apologize for this. We understand how frustrating this must have been for you and we would like to do what we can to ensure that this does not happen again. Your feedback is very valuable to us and we will use it to look for ways to improve our services in the future. We apologize again for your experience and thank you for your feedback.

Posted 2 years ago

“Bus never showed up, had to take a taxi that was over €50!!!”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We really appreciate you taking the time to provide us with your feedback. We're sorry to hear that your bus never showed up and that you ended up having to take a taxi that was over €50. We would like to investigate this issue further to see what we can do to make sure that this doesn't happen again in the future. Would you be able to tell us more about your experience? Please let us know how we can make things better. Our email is info@aircoach.ie Thank you once again for your feedback.

Posted 2 years ago

“- The bus app does not work - no bookings are visible - The bus does not arrive at the time for which you booked a ticket - If you are too early or the bus is too late you can be refused entrance to the bus - The flex-tocket is not flex at all -”

Helpful Report

Posted 2 years ago

Thank you so much for providing us with your feedback about Aircoach and taking a moment to share your experience with us. We apologize for any inconvenience caused and are sorry to hear that the bus app does not work, no bookings are visible, the bus did not arrive at the time for which you booked your ticket, and the flex-ticket is not flex at all. This is definitely not our standard, and we'd love to hear more from you on what we could do better. We would like your experience to be a pleasant one when using Aircoach, and we would love to hear your ideas on how we can make that happen. Our email is info@aircoach.ie.

Posted 2 years ago

“The bus just skipped the route completely or was over 15 minutes late”

Helpful Report

Posted 2 years ago

“Terrible, driver to 703 to Glasthule is rude and unhelpful. Will leave bus stop 5 minutes early even if people have pre bought tickets.”

Helpful Report

Posted 2 years ago

As customers must be at the stop 10 minutes before the departure time, if there is no-one at the coach stop the driver can use his discretion and leave before his allotted time within reason. Sorry for any inconvenience caused.

Posted 2 years ago

“First time using the return service from Leicester to Birmingham Airport. I was nervous initially as the price paid was a mere £18 and the route is relatively new to Air coach. Well I couldn’t have been more satisfied. Both the drivers, Kal 14/10 and Chris 21/10 were very punctual and equally helpful throughout the travel . Chris was super friendly and even though I was the only passenger on his minibus, he engaged in conversation throughout the whole journey.. I will most definately be using Air coach again as the drivers were most pleasant, minibuses were comfortable and clean and the price paid was a bargain..I have no hesitation in highly recommending this reliable company which I feel will grow in the market very quickly..”

Helpful Report

Posted 2 years ago

“Joanne from 704x! Best bus driver ever”

Helpful Report

Posted 2 years ago

“Cork to Dublin return, had the pleasure of Simon as the driver both ways. On time, funny, and helpful. My phone died and he let me use his battery pack. Grazie! Bravissimo”

Helpful Report

Posted 2 years ago

“Traveling on the 1.40pm from Belfast Saturday 4th November. New Coach absolutely amazing and so comfy. Driver Martin is an absolute gentleman and you can tell he really enjoys his job. His customer service is amazing. On the way down from Dublin on Friday 3rd 11.30am old coach was disgusting no charging facility and the driver wasn’t very friendly.”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews