Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

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Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Stupid app, can’t even do a cancellation for wrong bookings. Better would be to go for other options. It might’ve written on terms and condition. But still there should be a chance to cancel.”

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Posted 2 years ago

“I understand that Aircoach often provides timely service across Ireland. Unfortunately the first and only time I used it was after an early morning international flight, with a teen and preschooler in tow, in a chilly rain, and the bus was an hour late with no notification until we had already stood there for an hour. Then there was no heat on the bus. Or toilet paper in the restroom. So I will be thinking twice about riding again 😂”

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Posted 2 years ago

Thanks so much for your honest feedback. I'm sorry to hear about the negative experience you had with Aircoach - that must have been very stressful with young kids involved. We sincerely apologize for the lateness of the bus and the lack of warmth and amenities onboard. We appreciate your taking the time to let us know about it and we'd like to make it up to you. Can we ask how we can improve this experience for you in the future? We take feedback very seriously and would love to learn what we can do to make your experience better in the future. Thank you again for your time.

Posted 2 years ago

“Aircoach just drove right past me”

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Posted 2 years ago

“Simons a legend”

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Posted 2 years ago

“the professionalism and friendliness of the driver. The driver and his minder were friendly and helpful, it made my trip a great experience”

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Posted 2 years ago

“It was all good just that the changing your bus time system should be easier its the only flaw.”

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Posted 2 years ago

“Service leaving derry was 25 minutes late. Service from belfast wouldn’t wait for a family 5 minutes coming from a delayed flight. This service was much more dependable when ran by previous owners.”

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Posted 2 years ago

“Had Simon and Joanna as our air coach drivers today ! They were an absolute delight .. what started as a panicked day turned to giddiness the whole journey up! They made our day”

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Posted 2 years ago

“Bus didnt turn up. Had to get taxi to airport with another couple in same situation. Contacted non existant customer service for refund, no chance. Flight home was delayed, so missed scheduled bus (not aircoach issue) but next available bus was 1h40. Overall disastrous experience, as many times before... Can't wait for Dublin city to get a proper airport link and put these to the sword. Often thought it, but this straw broke the back for me - Will make a point never use again”

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Posted 2 years ago

“Today Nov3rd , 2023 the 700 bus at 3:30am at O’Connell Street Upper did not wanted to take us because my ticket was for 4:00am . The 4:00 am bus never arrived and at 4:35am we had to take a taxi to the Dublin Airport , which cost us 30 euros .. My bus ticket reference number is: HHES-QCMI-IKYA under the name of Tomas Emilio Alba. I do have the taxi receipt and honestly AIRCOACH should pay us the taxi cost . We kindly wait for your prompt response . Tomas Alba albatomas@hotmail.com Mobile +1 778 861 9957”

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Posted 2 years ago

“Son realmente Malos. El 27.10 salí del aeropuerto y no me vendían billete en la taquilla hasta que faltaban 10 minutos para la partida, no antes. Compré billete de ida y vuelta desde aeropuerto hasta Hotel Clayton, Leeson Street. Cuando el 29.10 me dirigí a la parada para volver al aeropuerto, llegué a las 17.40 y estuve esperando hasta las 1845 y por allí no apareció ningún autobús de la compañía. Finalmente y ante el riesgo de perder el avión tuve que coger taxi con el coste de 55 euros. Visite la página de Aircoach para ver si había algún aviso sobre la línea 700 ya que cambiaban la hora y por la mañana se disputó una maratón pero....no había nada que impidiera tomar el autobús. Puestos en contacto con ellos 2 días más tarde me cuentan el rollo de que sienten el retraso y que al no haber sacado el billete On Line no tengo asegurado el asiento. Se creen que hablan con tontos???? No hubo retraso, simplemente no prestaron el servicio y .....claro sino prestan el servicio difícilmente puedo tener asegurado el asiento. No devuelven el importe de un servicio no prestado y se quedan tan anchos. ! Que mala política de atención al cliente!!!! Son realmente Malos!!!!!”

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Posted 2 years ago

“On the 2pm bus from Cork to Dublin City Centre on Thursday 2nd Nov. Aircoach cut corners by using the same bus as the incoming Dublin to Cork service and just swapping the driver. The incoming bus arrived at 2.20pm and passengers disembarked. Bus departed 35 mins late from Cork. As a result I was told we were going straight to Dublin Airport and to get the 700 back into the city centre. I'm now over four hours into what should be a 3 hour journey and not there yet. Plus the driver of the 700 is the angriest man I've ever met. Shouted at customers at T1 and T2. Reminds me of the film "Inside out" where the bus driver only has one emotion - anger. Not impressed Aircoach.”

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Posted 2 years ago

“I am so upset at the moment went down today to get the 2 pm bus to dublin city centre as stated on my ticket still standing at 2 15 pm and no bus the go bus had pulled in I spotted the driver of air coach and asked him what was going on he said the bus was delayed but he WOULD NOT BE STOPPING IN DUBLIN CITY AS HE WAS TOLD TO GO STRAIGHT TO THE AIRPORT there would be another bus provided to bring us from the airport back to dublin which really wasn't good enough as we were going to the 3arena for Michael mcintyre and we would have missed the show. Tje show was the only reason we were going to dublin .We then rang aircoach and they said absolutely nothing they can do we were offered a service even though it wasn't what we paid for and this person was not very nice so we are now on the go bus after buying more tickets hoping we make Michael Mcintyre I really do not think this is good enough Regina.”

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Posted 2 years ago

“Got the Aircoach from Dublin airport to cork. Bus arrived on time at the airport. Simon was a great driver.”

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Posted 2 years ago

“Last night- 30.10.2023 23:35( last bus) I have bought one way ticket from airport to Dalkey on the route 703. I asked driver is it going to Dalkey. He said yes, but bus went to city centre. so my trip went wrong”

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Posted 2 years ago

“Travelled on the 2:30pm Coach from Dublin Airport to Cork yesterday (30th). Bus arrived approx 15 mins late Not an Aircoach Bus but a private operator. Driver obviously was not familiar with route. Got lost in Dublin city centre. Missed the turn to join the M50 and ended up driving across country to join N7 via Newcastle. Passengers were giving driver directions to get back on the Cork road. Arrived in Cork 1 hour late. Not good enough”

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Posted 2 years ago

“Service worked perfectly on the journey from Dublin airport to Drumcondra on Sunday 29th October but the return bus journey was very disappointing. We arrived 15 minutes early to the bus stop for our 17.53 booking. A bus flew passed without stopping at 17.45 (presume this was an earlier bus that was late??) and then another bus did not arrive until 18.15 so no bus at 17.53 or 18.00. It is stressful when you are going to the airport for a flight and you don't know how long to wait or pay for a taxi. There was no number to call as they are closed after 5.30. I think an app with realtime arrival times would improve the service. I would question whether to use this service again.”

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Posted 2 years ago

“We were supposed to travel home with this company on Saturday evening/Sunday morning with 3 very tired children. Waited at the stop pointed out to us by someone at the airport. The bus arrived on time but went sailing by! Apparently the bus stop had moved round the corner! On returning inside we did see a notice showing the change but it was dark and there were so many people walking in front of it that we hadn’t seen it. Surely your driver knew he was 5 passengers short at this time in the morning, and could have been a little bit more flexible? Sort your signage out aircoach , at 00.45,in the morning with 3 tired children, suitcases and 1 adult in a wheelchair we feel really let down.”

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Posted 2 years ago

“Driver was extremely rude. He refused to stop for multiples passengers because they didn’t answer loud enough when he called the stop. He was constantly giving out throughout the journey. Would be an absolutely horrendous first introduction to the country if I was a tourist. Train your drivers in courtesy and treating passengers with respect.”

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Posted 2 years ago

“I booked a ticket on Oct. 29, Sunday, 4:21 am. Bus didn't show up and they won't even give a refund. Really bad customer service. Did anyone experience the same problem, there was like 6 of us waiting in the bus stop, Leeson Street. I ended up taking a taxi cause otherwise I'll miss my flight. Could at least give me a refund of the ticket.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews