Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's very good drivers, service and clean buses and I'm really like to travel with aircoach. I travel with aircoach 3 or 4 times monthly. 1- I would suggest if you have any discount or promo code for who use aircoach service alot. 2- sometimes the bus is delayed I hope if you workout to solve this. Best wishes”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We really appreciate your positive feedback about our drivers, service, and clean buses. We are thrilled to hear you are a regular user of Aircoach, and that you enjoy your travel experience with us. As a frequent customer, we will certainly look into ways to offer special discounts and promotional codes. We understand your concern about the occasional delays and we are working hard to resolve this. Thank you again for your valuable feedback and continued support.

Posted 2 years ago

“all the compliments for the older man who is helping every one that wants to take the aircoach. He helped my son who travelled alone from Holland to Belfast after landed on Dublin airport and he helped the whole family on our way back. When my daughter had left her jacket in the bus which he had taken out the bus so he could give it back to us!”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating and kind words about Aircoach. We are delighted to hear that one of our team members was so helpful and accommodating for your son and the rest of your family. We really appreciate your comments; thank you again!

Posted 2 years ago

“I could take an earlier bus thanks to my flexible ticket. The staff was very helpful and kind.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! I'm delighted to hear that you had such an enjoyable experience travelling on Aircoach. I'm glad that you found the staff so helpful and kind, and your flexible ticket had you catching an earlier bus as you needed to. We really appreciate your positive review and thank you for taking the time to let us know your thoughts.

Posted 2 years ago

“Poor maintainance and service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We apologize for the poor maintenance and service you encountered. We are committed to providing our customers with the best service available and we obviously failed to do so for you. We would love to hear your suggestions on what we can do to provide better maintenance and service. Please let us know how we can make your next experience better. Thank you for bringing this to our attention.

Posted 2 years ago

“it was good. Thank you”

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Posted 2 years ago

“Great pick-up and drop-off locations. Spacious and cheap. I recommend it.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating for Aircoach! We're glad to hear that you found it to offer spacious and cheap travel, as well as appreciate the great pick-up and drop-off locations - we really appreciate you taking the time to recommend it. Thanks again!

Posted 2 years ago

“Very comfortable, very clean and on time”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We appreciate you taking the time to write such a positive review. It's great to hear that you found our service to be very comfortable, very clean, and on time! We strive to provide the best experience to all of our passengers, and we're happy that you enjoyed yours.

Posted 2 years ago

“Air Coach arrived on time both at pick-up and our destination and it was a very nice smooth ride. We traveled from Londonderry to the Dublin Airport quite comfortably. Thanks again, and when we visit Ireland again we most likely will take the bus to our destination......”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Aircoach! We are so glad to hear that you found both your journey to the Dublin Airport comfortable and enjoyable! We hope that when you visit Ireland again, you will choose to travel with Aircoach for your transportation needs. Thank you again for your kind words and generous rating!

Posted 2 years ago

“Too many lengthy stops causing anxiety about getting to the airport on time”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to reach out to us and let us know your experience with Aircoach. We are sorry to hear about the lengthy stops causing anxiety about getting to the airport on time. We strive to provide our customers with the best possible travel experience and we would love to know how we can make things better for you. Is there anything we can do to improve our service and make your experience with Aircoach smoother? Your feedback is important to us and we look forward to hearing from you.

Posted 2 years ago

“Aircoach is punctual and reliable, reservation and payment is very easy and the drivers are friendly and helpful according to our experience.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased to hear that you had a great experience. Here at Aircoach, we strive to make sure that each journey is punctual, reliable, simple, and enjoyable with our friendly and helpful drivers. We really appreciate your kind words.

Posted 2 years ago

“The driver broke the door of the bus trying to get it open when we got to Dublin City Centre on the way to the airport. He kept insisting we wait for him to try and sort it (by slamming things repeatedly) while everyone on the bus (going to catch flights) got more and more stressed about being late to the airport. I eventually had to get out and pay over €30 for a taxi to avoid missing my flight. Got no communication from Aircoach apologising.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience. We apologize that the driver broke the door on the bus and caused a delay while trying to get it open. We understand how stressful it can be to be running late to the airport. We regret that there was no communication from us to apologize. Can you please let us know how we can make up for this incident and how we can make sure this does not happen again in the future?

Posted 2 years ago

“very good experience”

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Posted 2 years ago

Thank you so much for your 5-star rating! We’re thrilled to hear that you had a very good experience with Aircoach. Your positive feedback is appreciated and we look forward to your next visit. Thanks again for your kind words!

Posted 2 years ago

“Coach runs every two hours which is far from ideal.”

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Posted 2 years ago

“Efficient, got to our destination exactly on time. Affordable. More late night from Dublin to Cork would be great.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted to hear that you found our service efficient, that you arrived to your destination exactly on time, and that our fares are affordable. We appreciate the feedback and will definitely consider adding more late night services from Dublin to Cork.

Posted 2 years ago

“Pleasent spacious clean and punctual. Great service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We are pleased you found our service pleasant, spacious, clean, and punctual. We take providing a great service very seriously and we are so glad that we were able to meet your expectations. Thanks again for the rating!

Posted 2 years ago

“Comfortable , on time , pleasant and obliging staff . Thankyou”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach. We strive every day to provide the best service possible and we are so glad that you found us comfortable, on time, pleasant and that our staff were obliging. Thank you for your kind words!

Posted 2 years ago

“First time. DUB to Downtown went easily enough. Good driver assistance there too, to make sure we wer getting on the correct route. Used the Belfast route on return. It was not immediately obvious that there's just one route from Belfast, and it was difficult on the website to clearly understand just where the bus pickup location was in Belfast.”

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Posted 2 years ago

“On time with ways no problems ,”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We truly appreciate your loyalty as a repeat customer and are so pleased that your experience was always positive. We take great satisfaction in knowing that we always get you to your destination on time with no problems. Thank you again for your support!

Posted 2 years ago

“Very dependable service with friendly and helpful staff.”

Helpful Report

Posted 2 years ago

Thank you so much for your five star rating of Aircoach! We are pleased to hear that our service is dependable and our staff are friendly and helpful. We appreciate your repeat business and value your feedback.

Posted 2 years ago

“The team in Dublin airport were very helpful and lovely when I was trying to get back down to Cork to meet an doctor urgently but the bus driver screamed at me and left one of our party behind (there were three of us) even though I had bought tickets for all three for that particular time slot. Again, the team at the airport did everything in the power to make sure that my partner did make it onto the next bus but it did delay me going to A&E that night as he needed to bring me.”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews