Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a breakdown on the way to Dublin Airport from Cork”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Aircoach. We greatly appreciate your kind words and are thrilled to hear that we are meeting your expectations when it comes to customer satisfaction. We strive to provide a high-level service, and it genuinely warms our hearts to know that this resonates with our customers. We take pride in ensuring a comfortable and enjoyable journey, and it is fantastic to hear that our efforts are being recognised. Your generous compliments serve as motivation for our team to continuously improve and go above and beyond for our passengers. We also would like to apologise for any inconvenience cause by the coach breakdown and we are confident the issue was handled in the most efficient and satisfying way possible. If there is anything else we can do to enhance your future travel experiences, please don't hesitate to reach out. Our dedicated team is here to assist you with any enquiries or requests you may have. We genuinely value our customers and are always eager to help in any way we can. Once again, thank you for your kind words and for choosing Aircoach. We look forward to serving you again soon!

Posted 2 years ago

“Even after paying for Flexi booking, I was unable to change my booking because the bus had already left it's initial destination, over two hours before I was meant to get on. The information given when paying for Flexi-booking implies that I should be able to change my booking up to one hour before my departure time, not the initial departure time of the bus. This is badly explained on the website, and when I called the helpline, I was greeted with a rude and unhelpful employee who was blunt and showed no sympathy, even though the bus I wanted to change to wasn't due to leave for another four hours. I use Aircoach all the time to travel to and from Belfast and Dublin but will now look into using other companies to cover this journey in the future.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback on your recent experience with Aircoach. We appreciate your valuable input and we apologise for the inconvenience you encountered. We sincerely apologise for the confusion regarding our Flexi-booking policy. We understand how frustrating it must have been to not be able to make changes to your booking. Furthermore, we are truly sorry for the unpleasant encounter you had with our helpline representative. We strive to provide exceptional customer service, and it is disheartening to hear that you experienced rudeness and lack of empathy. We will address this issue internally and ensure that all our staff members are trained to provide the utmost professionalism and compassion when assisting our customers. Your loyalty as a frequent traveller with Aircoach is highly valued, and we regret that this experience has influenced your decision to explore alternative transportation options for your Belfast-Dublin journey. We would genuinely appreciate the opportunity to regain your trust and loyalty. Please let us know how we can make things better for you. We are committed to addressing the issues you raised and taking steps to enhance our services. Your suggestions and recommendations would be greatly appreciated as we continually strive to improve our customers' experiences. Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we hope to have another opportunity to serve you and provide you with a positive journey in the future.

Posted 2 years ago

“Flexi-book is a scam. Booked jorney from Charlsland Greystones to Dublin Airport, and return tickets three weeks later. I have contacted the Aircoach about 6 hours before our return jorney to cancel it (as we arrived later than we planned), only to find out that we have already somehow used the tickets, 4 minutes after boarding the bus to the airport (3 weeks earlier) and have to buy new tickets on our jorney home. The help desk person was very rude and just said that this is what is in their system and their system doesn't lie.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback on Aircoach. We truly appreciate your input and apologize for the issues you experienced during your journey. We are sorry to hear that you encountered difficulties with your Flexi-book tickets and that you had to purchase new tickets for your return journey. We understand the frustration this must have caused, especially considering the inconvenience of having to buy additional tickets. We sincerely apologize for any unpleasant interaction you had with our help desk representative. It is not the level of service we aim to provide, and we regret if their response came across as rude. Rest assured, we take your feedback seriously and will address this matter with our team to ensure more courteous and helpful assistance in the future. We want to make this right, and your feedback is invaluable in helping us improve our services. If you have any further suggestions or ideas on how we can make things better, please do not hesitate to share them with us. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“The 6.10am 700 at Radissun Blu hotel just didn’t turn up, had to wait in freezing temperatures for 30 minutes for the 6.40am bus. There’s no point in having timetables if you’re not going to provide the service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who provide us with valuable insights to help us improve our services. Firstly, we would like to extend our sincerest apologies for the inconvenience you had to face on the morning of the 6.10am 700 service at the Radisson Blu hotel. We understand how frustrating it must have been to wait in freezing temperatures for 30 minutes. Your feedback has brought to our attention that there was a lapse in our service provision in this instance, and we deeply regret the inconvenience caused. In order to rectify our shortcomings and improve our service, we would greatly appreciate it if you could provide us with more detailed information about your experience. Was there anything in particular that you think we could do to make things better? Your suggestions and insights will be invaluable in helping us address the issues and enhance the overall experience

Posted 2 years ago

“Always amazing”

Helpful Report

Posted 2 years ago

Thank you so much for awarding Aircoach with a stellar 5-star rating! We greatly appreciate your kind words and excellent feedback. It's great to hear that you found our service to be "always amazing." We constantly strive to provide our passengers with a top-notch travel experience, so your positive review means the world to us. We look forward to serving you again soon and exceeding your expectations once more. Safe travels!

Posted 2 years ago

“I was on Aircoach route 700 from the airport on Saturday, January 13. We encountered a delay in the city center due to a public march. Unfortunately, the driver seemed unaware of the situation and hadn't taken an alternative route. Eventually, all passengers had to disembark. My daughter and I, burdened with two heavy suitcases, had to walk to the nearest Dart station. I believe the driver should have been informed in advance, and a different route could have been chosen. This experience was not only an inconvenience but also a waste of our time and money.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate your honesty and apologise for any inconvenience caused during your journey on Aircoach route 700 on Saturday, January 13. We are deeply sorry to hear about the delay you encountered in the city center due to a public march, and we understand how frustrating it must have been to experience this while carrying heavy suitcases. Once again, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to better serve you in the future.

Posted 2 years ago

“I’m my opinion aircoach is pretty useless when it comes to travelling direct to the airport. In this instance I’m referring to the cork to Dublin airport route. People travelling from the other end of the country to go to Dublin airport is horrible enough, but the does is not even direct. It goes into Dublin City first not taking into consideration anyone that need to catch a flight. I’m about to miss my flight because of this. If I could give no stars I would.”

Helpful Report

Posted 2 years ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your honesty and it's always valuable for us to hear from our customers. We sincerely apologize for the inconvenience you experienced during your trip from Cork to Dublin airport. We understand how important it is for travelers to have a seamless and direct journey, especially when catching a flight. We are sorry for any stress or frustration caused by our current routing through Dublin City. We would like to learn more about your specific situation and how we can improve our services. Could you please provide us with more details on what we can do better to cater to passengers in your situation? Your suggestions and input are highly appreciated as we constantly strive to enhance our customers' experience. Thank you once again for sharing your valuable feedback. We are committed to taking your comments on board and making the necessary improvements to better serve our passengers. If there is anything else you would like to share or discuss, please feel free to reach out to us. We value your input and look forward to hearing from you.

Posted 2 years ago

“I bought a flexi ticket and when I tried to change the hour i was charged for it. I talked to HELEN on the phone and she was extremely rude talking to me when she was not even able to give me an answer. Really bad experience after many years using this service”

Helpful Report

Posted 2 years ago

Dear Gonzalo, Thank you so much for taking the time to provide us with your feedback about your recent experience with Aircoach. We sincerely appreciate your valuable input. We would like to apologize for the inconvenience you encountered when trying to change the hour on your flexi ticket. It is truly disheartening to hear that you had such a negative encounter with our representative, Helen. We have taken note of your concerns and will address this issue to ensure that it does not happen again in the future. We are genuinely sorry that your longstanding relationship with our service was tarnished on this occasion. We value your support throughout the years and want to make things right. In order to improve your experience, we kindly ask you for suggestions on how we can rectify the situation and enhance our service to meet your expectations. Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.

Posted 2 years ago

“14.30 aircoach 700 did not turn up opposite Talbot Hotel until 15.00”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Aircoach. We genuinely appreciate your effort in sharing your thoughts and concerns. We apologise for the inconvenience caused by our service on the 14.30 Aircoach 700, which did not arrive until 14:42 at the stop opposite Talbot Hotel due to circumstances outside our control. We understand that this delay disrupted your plans and we deeply regret any frustration or inconvenience it may have caused. We constantly strive to improve our services, and customer feedback is instrumental in driving these improvements. In light of this, we would greatly appreciate your suggestions on how we can enhance our service to prevent similar incidents from occurring in the future. Your input will play an essential role in helping us implement necessary changes and ensure a more efficient and reliable experience for all our passengers.

Posted 2 years ago

“When will the Free Travel Pass be available In Northern Ireland?”

Helpful Report

Posted 2 years ago

Dear [Reviewer],Thank you so much for your 4-star rating of Aircoach! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us. Regarding your inquiry about the availability of the Free Travel Pass in Northern Ireland, could you please email us at info@aircoach.ie and we will be happy to assist you. Once again, we genuinely appreciate your kind review and hope to serve you again in the future.

Posted 2 years ago

“While I appreciate the timely and reasonably priced service, the seats are not very comfortable and also too close together, making a 3-hour trip rather arduous.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Aircoach! We are thrilled to hear about your positive experience with our service. We appreciate your kind words regarding our punctuality and efficient service. Being reliable and time-efficient is something we constantly strive for, and your acknowledgment means a lot to us. We are sorry to hear that the seat are not comfortable enough. You are feedback is valuable to us to improve our service. Once again, thank you for choosing Aircoach and sharing your positive experience. We genuinely value your feedback and hope to have the pleasure of serving you again in the future!

Posted 2 years ago

“Have booked to go away in July 2024 - 7 months away. Was looking to change the destination of my first ticket derry -belfast instead of derry -dublin but still coming back the same way. Wasnt looking for any difference in price just a change within 5 days of booking and no help at all. Think this is ridiculous.”

Helpful Report

Posted 2 years ago

Dear Rory, Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into their journey. We sincerely apologise for any inconvenience caused by the lack of assistance you received when trying to change the destination from Derry to Belfast instead of Derry to Dublin,. We understand how frustrating it must have been for you. Once again, thank you for bringing this to our attention. We look forward to hearing from you and working towards resolving any dissatisfaction you may have experienced.

Posted 2 years ago

“Everything was on time. Staff at Dublin Airport were very helpful and pleasant to deal with. All the drivers were very polite and helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Aircoach! We greatly appreciate your positive feedback. We are thrilled to hear that everything was on time during your journey with us. Our team at Dublin Airport works tirelessly to ensure a smooth and efficient experience for our passengers. It's fantastic to know that they were both helpful and pleasant to deal with. Additionally, we are delighted that our drivers were able to provide you with polite and helpful service. We strive to create a friendly and comfortable environment for all our passengers, and it warms our hearts to hear that you had a positive experience with our team. Thank you again for taking the time to share your feedback. We hope to have the pleasure of welcoming you aboard Aircoach again soon!

Posted 2 years ago

“Comfortable and right on schedule.”

Helpful Report

Posted 2 years ago

Thank you so much for your recent 5-star rating and positive review of Aircoach. We greatly appreciate your kind words and feedback. It's wonderful to hear that you found our service comfortable and right on schedule. We strive to provide our passengers with a comfortable and reliable travel experience, and it is rewarding to know that we have met your expectations. Once again, thank you for choosing Aircoach and for taking the time to share your positive experience. We look forward to serving you again in the near future.

Posted 2 years ago

“I had an issue with my ticket. I spoke to Helen on the team and she was very helpful and resolved my issue. Great service”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Aircoach a fantastic 5-star rating! We really appreciate it. We are thrilled to hear that Helen from our team was able to assist you with your ticket issue and provided you with excellent service. We pride ourselves on our commitment to resolving any customer concerns promptly and efficiently, and it's wonderful to know that Helen could meet your expectations. Once again, thank you for choosing Aircoach and for sharing your positive experience with us. We hope to have the pleasure of serving you again in the future! Best regards, Aircoach Team

Posted 2 years ago

“Really unreliable. Rarely comes on time or at all. Buses cancelled with no indication on the timetable.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your honesty and letting us know about the issues you encountered. Firstly, we would like to sincerely apologize for the inconvenience caused by our unreliable service. We understand how frustrating it can be when buses do not come on time or are cancelled without any indication on the timetable. This is certainly not the level of service we strive to provide to our customers, and we are genuinely sorry for any inconvenience caused. We value your feedback as it helps us identify areas of improvement. We would love to hear more about your specific experience and understand how we can make things better. Is there anything specific that you believe we could do to enhance the reliability of our service? Your insights will be invaluable in ensuring a more efficient and dependable service for all our customers. Once again, we sincerely apologize for the inconvenience you experienced and thank you for bringing it to our attention. We look forward to hearing from you and working towards a better experience for all. Best regards, Aircoach Team

Posted 2 years ago

“How to I check with travel pass on line.”

Helpful Report

Posted 2 years ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted. Should you require further assistance, please don’t hesitate to get back in touch.

Posted 2 years ago

“EVERYTHING WAS EXCELLENT APART FROM THE TOILET. i APPRECIATE THAT IT WAS A DIFFICULT TIME BECAUSE OF THE COACHES CAUGHT UP IN THE RIOTS IN DUBLIN THE PREVIOUS EVENING AND THE COACH WAS A SUBCONTRACTED ONE - NOT AN AIRCOACH BUT THE TOILET FLOOR WAS FILTHY. OTHERWISE - ALL GOOD”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input. We're thrilled to hear that you had a pleasant journey overall and that our drivers were courteous and professional. Providing exceptional customer service is of utmost importance to us, and we strive to offer a comfortable and enjoyable travel experience. We constantly work towards improving our services to ensure that we meet the expectations of our esteemed customers. Your positive comments about our cleanliness and punctuality reaffirm our commitment to maintaining high standards. Please feel free to reach out to us if there is anything further we can assist you with or if you have any suggestions for us. Your satisfaction is our top priority, and we want to make sure you have a stellar experience every time you choose Aircoach. Thank you once again for your feedback. We look forward to serving you again on your future travels! Kind regards, Aircoach Customer Support Team

Posted 2 years ago

“The bus service works well and I've never had any issues with it. However, I find it frustrating that only young adult cards are accepted to earn a discount, neither student cards nor student leap cards are valid. Considering that all other forms of transport I've used accept one or both of them, its a bit ridiculous. Especially since there is no difference between the functions a student leap card and a young adult card to a 20 year old student, so very few have young adult cards. It just seems like a way for Aircoach to charge students higher prices.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and I apologize for the inconvenience you faced regarding our payment options. We understand your frustration regarding the acceptance of only young adult cards for earning a discount, while student cards and student leap cards are not valid. We apologize for any inconvenience this may have caused. Your point about other forms of transport accepting one or both of these cards is well noted, and we understand your concerns about the pricing structure. To ensure that we can cater better to our student passengers in the future, we would love to hear more from you. If you have any specific suggestions or ideas on how we can improve our payment options and provide better discounts for students, please feel free to share them with us. Your input will be invaluable in making necessary changes and enhancing our services. Once again, we truly appreciate your feedback and understanding. If there is anything else we can assist you with, please do not hesitate to reach out. Best regards, Aircoach Team

Posted 2 years ago

“i have not travel yet traveled with Aircoach but look forward to travelling with you when i recover from my surgery.But the website is very good to navigate and very inviting.”

Helpful Report

Posted 2 years ago

Dear Annette,Thank you so much for giving Aircoach a 5 star rating! We truly appreciate your positive feedback. "I have not traveled yet with Aircoach but look forward to traveling with you when I recover from my surgery. But the website is very good to navigate and very inviting." We are sorry to hear that you haven't been able to travel with us yet, but we hope your surgery goes well and wish you a speedy recovery. When you are ready, we will be more than happy to welcome you aboard our services. We take pride in ensuring that our website is user-friendly and visually appealing, so it's great to know that you found it easy to navigate and inviting. Thank you once again for your support and kind words. We look forward to having you as a valued passenger in the future! Best regards, The Aircoach Team

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews