Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buses are infrequent and more expensive than other options. On our way back to the airport we arrived 10min early as instructed and stood in front of the sign - bus was 5 mins early, made eye contact with me, and then just drove right past. Ended up waiting 40min in the cold watching numerous other companies go by before waving like a mad person to signal the next bus. Lost time means we will not have time to eat before flight. Would not book again.”

Helpful Report

Posted 2 years ago

Dear Danielle,Thank you so much for taking the time to share your feedback about Aircoach. We truly appreciate your honesty and are sorry to hear about the issues you experienced during your recent journey. We sincerely apologize for the inconvenience caused by the infrequent bus schedule and the higher pricing compared to other options. We understand that this must have been frustrating for you. Moreover, we are incredibly sorry for the incident where the bus arrived five minutes early and passed you by despite making eye contact. We understand how this could have left you feeling disappointed and inconvenienced, especially after having to wait an additional 40 minutes in the cold. We deeply regret the lost time and how it affected your ability to have a meal before your flight. We value your business and would like to improve your future experiences with us. Is there anything specific we can do to make things better for you? We genuinely want to address your concerns and ensure that such situations do not occur again. Thank you once again for bringing these matters to our attention. Your feedback is vital in helping us enhance our services. We hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Team.

Posted 2 years ago

“We found this to be a prompt, reliable and efficient service”

Helpful Report

Posted 2 years ago

thank you for your kind words we will pass this on to our team

Posted 2 years ago

“The signage for your bus stop is hard to notice on exiting Belfast intl. Directed by airport staff to the incorrect more obvious bus stop right outside the airport door. Missed your bus to Derry. Spoke with one of your drivers on the Dublin bus. Was told that the signage issue was previously flagged up and nothing done about it.”

Helpful Report

Posted 2 years ago

Thank you for drawing this to our attention. We will get our team at Belfast international airport to look into this. the bus stop for Aircoach is in the coach park at bay 3

Posted 2 years ago

“I travelled from Dublin Airport on 28.12.23 around 5pm to Stillorgan. (700 service to Leopardstown). The staff at the ticket booth were polite and helpful. The driver on the other hand was rude and obstructive. I was also surprised that while there was a digital display of the time there was none detailing the itinerary and planned stops. (Even third world countries have this these days on transport vehicles). The driver did not announce the name of any upcoming stops. One young female passenger intended to get off at RTE. When she approached the driver after he whizzed straight past, she pointed out that the information on your website specifies this is a stop. He threw his arms in the air and said "I'm not responsible for knowing where you want to get off". A few minutes later the same thing happened to a young male passenger, the driver informed him he would have to walk back about 15 minutes to his intended stop. It is winter and it was a dark and rainy night. Neither of these passengers were Irish. I found the incidents very embarrassing as an Irish person; so much for Irish hospitality and the great "Irish welcome"!! I'm sure the driver will remember me alighting from the coach as I turned to him and said "I would normally say thank you but I won't as you are just so rude". He retorted "Ah well, don't bother". I hope he doesn't have a passport to travel abroad and deliver his rude attitude in other countries.”

Helpful Report

Posted 2 years ago

Dear Patricia, We appreciate you taking the time to share your experience of Aircoach with us. We are sorry to hear that your journey was not up to our usual high standards and that the driver was rude and obstructive. Additionally, we understand that it can be difficult knowing when to get off when there is no digital display with the itinerary and planned stops. We understand it must have been difficult and embarrassing for both young passengers who had to walk back after being whizzed past their intended stop due to the driver's attitude. We would love to hear from you regarding how we can make things better for Aircoach passengers. Your feedback is incredibly valuable to us and we do take it into consideration when making important decisions. Once again, thank you for taking the time to provide your feedback.

Posted 2 years ago

“Firstly the bus was late and he didn’t greet us. He opened the luggage hold without saying a word. Then ran back inside to check tickets, fair enough. Driver was extremely rude when I showed him my ticket. I used my student leap card to pay for the ticket online but didn’t have it when the bus arrived. I showed him my leap account which said I had a valid Young Adult Leap card with money on it. I also showed him my college student card. He was just so rude about the whole thing huffing and rolling his eyes and not listening to anything I was saying. Didn’t even give me the option of buying a return and forced me to pay for an adult single. I did read the terms and conditions but I had all my proof there and you can’t even buy a ticket without a student leapcard number. I was just ignored from the get go treating me like a belligerent small girl. All in all it’s been a really negative start to my trip and It’s made me very anxious. I’m honestly not one to complain about things, especially not on customer service because I understand people can have bad days. This just really stressed me out. As I said, I read the terms and conditions so I know ye it’s not refundable but is there any chance I could get a refund on my return ticket for the way home. I will not be using my ticket after todays experience.”

Helpful Report

Posted 2 years ago

We are sorry to hear this situation has occurred. Please email info@aircoach.ie & this will certainly be investigated. Sorry for any inconvenience.

Posted 2 years ago

“For the third time, I booked a ticket and then the bus did not show up. Neither did the next bus. I had to take a taxi with other people who were waiting for the Aircoach.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us. We sincerely apologize that your third experience with Aircoach did not go as planned. It is troubling to hear that the bus did not show up and that you had to take a taxi. We are very sorry for the inconvenience caused. We have spoken to you via email and offered a refund for the affected journey on the 22/12/23

Posted 2 years ago

“I am a Senior Citizen, with free travel permit. I was not able to make a booking. I use Aircoach frequently, and have always had my travel permit accepted. I was told there was a way that enabled senior citizens to book. I could not find it.”

Helpful Report

Posted 2 years ago

Dear Aidan, Thank you so much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not able to make a booking with your free travel permit. We understand that senior citizens need to be thoroughly accommodated, Being a Private company we off the Free Travel Pass on all of our routes excluding Belfast to Dublin. This options can be found in our select passengers drop down screen

Posted 2 years ago

“Driver was extremely aggressive towards me, very unprofessional, left me fearing for my safety ( I was the last to disembark). Had radio blaring the whole journey so much you could hear through noise cancelling headphones. His language was appalling. I have never been treated so badly by anyone in my life.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for bringing this to our attention this is behaviour that is not tolerated by Aircoach from any driver/employee. Our customer service team have received your email and your complaint has been logged with a customer service agent replying to you. Please accept our apologies at this time while our management team investigate your complaint.

Posted 2 years ago

“Staff are amazing”

Helpful Report

Posted 2 years ago

Thank you, Paul, for your five-star rating of Aircoach! We really appreciate your feedback! Our staff work hard to ensure a great service, so we're glad you think they're amazing. Thanks again!

Posted 2 years ago

“My son went to glasthule this morning 6th January to get the 5.07 air coach. The bus sped past at 5.01 as he was parking the car. What’s the point of having a service that is too infrequent anyway and then departs earlier than the allocated time.”

Helpful Report

Posted 2 years ago

Thanks for your feedback, Bridget! We're sorry for what happened and appreciate that you took the time to let us know about your experience. What can we do to provide you and other customers with a more reliable service?

Posted 2 years ago

“Excellent service...customer service spot on and running to time”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Aircoach! We are delighted to hear that you experienced excellent service and you appreciate the experience with our customer service. We truly appreciate your feedback and your business!

Posted 2 years ago

“Punctual, new coach But the driver Simon made a rather tedious journey rather amusing Great ambassador for Aircoach”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We're glad you enjoyed your journey and appreciate Simon's ability to make the journey much more enjoyable. We would be happy to welcome you back on Aircoach soon.

Posted 2 years ago

“Great service however the seat charger wasn’t working throughout the trip. Lucky enough the people behind me allowed me to charge my phone.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach. We are so glad that you were able to find a way to charge your phone despite the malfunctioning seat charger. We appreciate your patience and understanding.

Posted 2 years ago

“Punctual and comfortable as usual. Joanne the drive was amazing! Thank You. Agnieszka”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We are delighted to hear that your experience was punctual and comfortable, and that Joanne the driver was amazing! We truly appreciate your kind words. Thank you so much, Agnieszka!

Posted 2 years ago

“Had a fun trip back with Simon the driver this evening. He made the journey a lot less boring and of course his driving was great.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased to hear that you had a fun trip back with Simon and we appreciate your kind words about his driving. We value your feedback and thank you for choosing Aircoach.

Posted 2 years ago

“Simon was a great driver. So friendly and nothing a bother. Made our journey very pleasant and fly by. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Aircoach! We are very pleased to know that you enjoyed your journey with our driver Simon. We really appreciate your kind words. Thank you!

Posted 2 years ago

“On time bus. Very rude bus driver.”

Helpful Report

Posted 2 years ago

Thank you so much for taking time to let us know about your experience with Aircoach. We appreciate your feedback and apologise for what happened. It's never our intention to have customers experience things like this and we're sorry that our team didn't meet your expectations. Can you tell us more about the issues you experienced with the bus being late and the bus driver being rude? We would love to know how we can make things better for you and others in the future.

Posted 2 years ago

“On time, excellent drive, i could sleep (no music or much noise)...perfect!”

Helpful Report

Posted 2 years ago

Thank you for rating us 5 stars! We are so glad you enjoyed your ride with Aircoach! It's great to hear that you had an excellent driver and a peaceful journey. Thank you for choosing us and we hope to see you again soon!

Posted 2 years ago

“Very bad , always late always , you can not rely on air coach”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your honest feedback of Aircoach. We sincerely apologise for your experience and we understand how frustrating it must have been when Aircoach is delayed. We are committed to offer the best possible experience to our customers, but our schedule might change due to unforeseen circumstances such as traffic conditions. We advice our customer to add 1 hour extra time to their travel to account for unforeseen circumstances.

Posted 2 years ago

“The bus arrived 36 minutes late. I just made the last call for my flight.”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know about your experience with Aircoach. We appreciate your taking the time to share your review with us. We are sorry to hear that the bus arrived 36 minutes late. We usually suggest our customers to add at least 1 hour extra time to account for unforeseen circumstances.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews