Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked on 1.25am just at the stop when it pulled out. Told I was late and bus went on time. We are 2 senior citizens after our flight was cancelled yesterday and was hoping to make that bus not to have to sit in the airport until5.55. Not the 1st time to let us down either. Can't depend on it. Used to be a great service. Not any more”

Helpful Report

Posted 1 year ago

Dear reviewer,Thank you for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate your honest review and apologize for any inconvenience caused. We understand how frustrating it must have been for you and your travel companion, especially after a cancelled flight. It is regrettable that our bus departed on time just as you arrived at the stop. We apologize for the inconvenience and understand that this has not been the first time we have let you down. We deeply value your loyalty and understand that you can no longer depend on our service as you used to. Rest assured, we take your concerns seriously, and we are committed to improving our service for all our customers. We would greatly appreciate it if you could help us understand how we can make things better. Your feedback is extremely valuable to us, and we would like to ensure that such incidents do not occur in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have a chance to restore your trust in our service and provide you with a seamless experience in the future. Kind regards, The Aircoach Team

Posted 1 year ago

“Purchased a flexi ticket Belfast to Derry. Found out my flight was going to be delayed so would arrive in an hour later than originally scheduled diligently called Aircoach (as I have a paid for a flex ticket) to make them aware so my seat could be re-allocated. I was told this is not possible and I could not change my ticket as "the journey had already started from Dublin and its in the terms and conditions" who in there right mind when booking a ticket from Belfast to Derry would assume this set up. Complete joke with the service standard dropping dramatically since they purchased Airporter. JOKE OF A COMPANY!”

Helpful Report

Posted 1 year ago

Dear Andrew, thank you very much for taking the time to share your feedback with us regarding your experience with Aircoach. We truly appreciate your effort in letting us know about your situation, and we sincerely apologize for any inconvenience you may have faced. We understand how important it is for passengers to have flexibility and the ability to make changes to their tickets, especially when unexpected delays occur. Changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service). Best regards, Aircoach Customer Relations Team

Posted 1 year ago

“I have appreciated Aircoach services in the past but had a bad experience today which makes me think I'll avoid them from now on! Trying to pay for a bus ticket at Dublin Airport Terminal 1 ticket booth, I was told by the staff that they could not accept payment from a chip and pin card. They could only accept a card that taps, not chip and pin. They claimed they didn't have a chip and pin reader. I was trying to use a business card to pay, and the business card requires a pin number for all transactions. Corporate policy for extra security. I never came across a retail point that had no chip and pin equipment, so that was bizarre and inconvenient. Sometimes banks require a pin at random too, as we all know. Then, to make things worse, the manager explained that "in the UK and Ireland" retailers don't have to offer chip and pin. Fair enough. But Dublin isn't in the UK. The UK and Ireland are two different countries - I could be wrong but I had the impression from this manager's accent that he was English. Maybe he's new to Dublin. I believe Aircoach started as an Irish company and has since been taken over by a larger UK-based conglomerate. But this seemed like unnecessary bad PR for Aircoach. Especially in a place full of tourists and business visitors to Ireland, we need them to know basic geography.”

Helpful Report

Posted 1 year ago

Hello, Thank you for making us aware. We only accept contactless payments at our stand & on board. At the moment, we do not accept chip & pin transactions. Sorry for any inconvenience caused.

Posted 1 year ago

“6.48am in the morning. Bus door did not open. Door stated turn clockwise to unlock so I did. A tiny red sign said in an emergency which the raging driver pointed out to me after shouting no one will get to the airport after what you done. Continued to raise his voice in front of all the passengers. I told him the sign confused me. 2nd time in years using the coach. Please change your signs or have the door open sooner because I thought I was causing the delay hence turning door clockwise. Visibility was bad as its pitch dark. It was the morning of storm ISHA too. I was blown to bits outside and could not see nor understand what the driver was signalling to me through the door. ..Sign should state please wait for driver to open door. Do NOT turn handle clockwise unless in an emergency.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you faced when the bus door did not open at 6.48am in the morning. We acknowledge that the signage regarding the door lock was confusing and we deeply regret the misunderstanding it caused. Our intention is to ensure a smooth and hassle-free journey for all passengers, and we understand that this incident must have been frustrating for you. All doors are opened by the driver & should NOT be operated by travelling passengers. Furthermore, we also understand that the visibility was poor that morning due to the storm ISHA, making it even more challenging to comprehend the driver's signals. We apologize for any additional inconvenience this may have caused.

Posted 1 year ago

“Great service. Driver very helpful.”

Helpful Report

Posted 1 year ago

Dear Roisin, Thank you so much for giving Aircoach a wonderful 5-star rating! We appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. It's great to know that you found our service to be excellent. We pride ourselves on providing the best possible service to our passengers, and your feedback confirms that our efforts are paying off. We're delighted to hear that our driver was very helpful during your journey. Our team works diligently to ensure that passengers like yourself feel comfortable and well-assisted throughout the trip. Thank you once again for choosing Aircoach and for taking the time to share your positive experience with us. We hope to have the pleasure of serving you again in the future.

Posted 1 year ago

“HIGHLY RECOMMEND AIRCOACH TO ALL - EASY BOOKING SYSTEM, DEPENDABLE AND RELIABLE SERVICE ( Aircoach ran when other providers didn't -due to strikes AND then bad weather), SUPER COMFY ON BOARD, A TRUE GAME CHANGER!!! Thanks guys, now I can plan more fun abroad!!!!!!”

Helpful Report

Posted 1 year ago

Dear Diane, Thank you so much for giving Aircoach a 5-star rating! We appreciate your kind words and are thrilled to hear that you had a great experience with us. Your support means a lot to us. We are delighted you experienced an easy booking system, along with a dependable and reliable service. We understand how important it is to avail of a dependable service even during strikes and bad weather conditions, and we're glad we could be there for you when other providers couldn't. Thank you again for your positive feedback and for recommending Aircoach to others. We're thrilled to have made a positive impact on your travel plans, and we look forward to serving you again soon. Safe travels and have a wonderful time exploring more abroad!

Posted 1 year ago

“I travelled very safely and comfortably by aircoach to Belfast. Our driver Simon was helpful and informative. Unfortunately, I forgot to collect my case, on arrival in Glengal Street, so it remained on the bus. I contacted Helen on the Belfast help desk. She said she would sort it out, and within 2 hours, both She and Simon met me in Glengal Street where I collected my case. Such quality service!”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you so much for your wonderful 5-star rating of Aircoach! We truly appreciate your kind feedback and are delighted to hear that you had a safe and comfortable journey to Belfast. We are especially grateful for your mention of our driver Simon, who proved to be helpful and informative during your trip. We take great pride in our team members and their dedication to providing exceptional service. We are thrilled to hear that Helen from our Belfast customer service team promptly stepped in to resolve the situation with your lost luggage. We are overjoyed that you experienced such quality service! Thank you again for choosing Aircoach, and we look forward to serving you on future journeys.

Posted 1 year ago

“Unhelpful, unfriendly and abusive staff and drivers. Driver of the 700 service shouted at my partner and called him an “asshole” for retrieving suitcases from right hand side of vehicle. He offered no help or instruction to us or the other (some elderly passengers) retrieving baggage at our stop and tried to drive away while the luggage door was still open.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like yourself who provide us with valuable insights into their journeys. First and foremost, we would like to extend our sincere apologies for the unacceptable behavior exhibited by our staff and driver during your trip. It is completely unacceptable for a member of our team to be abusive towards any passenger. We deeply regret any distress or inconvenience caused to you, your partner, and the other passengers. We understand the importance of ensuring a safe and pleasant travel experience for all our customers, regardless of the circumstances. If you wish to provide more information at info@aircoach.ie, we could investigate the accident. Once again, we sincerely apologise for the unpleasant experience and hope to have the opportunity to serve you again in the future, providing you with a more positive Aircoach experience.

Posted 1 year ago

“2 different Aircoaches drove by Drumcondra bus stop despite passengers waiting, not a reliable service unless getting from city centre”

Helpful Report

Posted 1 year ago

Dear John, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Aircoach. We truly appreciate hearing from our customers and value your input. Firstly, allow us to express our sincere apologies for the inconvenience caused by the two different Aircoaches that drove by the Drumcondra bus stop without picking up passengers. We are truly sorry for any inconvenience this may have caused you and other passengers. In order to give you a more satisfactory answer, could you please contact us by email at info@aircoach.ie with your booking reference. Once again, thank you for sharing your concerns with us, John. We value your feedback, and through your help, we can work towards providing a better travel experience for all our passengers.

Posted 1 year ago

“Great, easy service every time for myself as a regular traveller with Aircoach. Many friendly, helpful driver's on numerous journey's over many years, but a special mention for today's driver, Simon, on the 13.40 Belfast to Dublin route. Excellent customer service displayed with a friendly disposition, he kept the passengers informed and amused with his witty engagement. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Aircoach! We greatly appreciate your kind words and support. We are delighted to hear that you have consistently experienced great, easy service as a regular traveller with Aircoach. It's fantastic to know that our friendly and helpful drivers have made numerous journeys over the years enjoyable for you. We especially want to extend our gratitude for acknowledging today's driver, Simon, on the 13.40 Belfast to Dublin route. We are thrilled that Simon displayed excellent customer service with a friendly disposition. Your heartfelt feedback means a lot to us, and we are proud to have exceeded your expectations. We look forward to providing you with many more comfortable and pleasant journeys in the future.

Posted 1 year ago

“Absolutely brilliant service. I travelled from Derry to Belfast Intl airport and back, and I can't fault the service in any kind of way. Travelled back on the strike day, and had worried if whether the service would be affected with having no gritted roads etc, but they were on time, and drove very safe back to Derry. A very easy service and I would highly recommend to everyone thinking of travelling to an airport. Didn't cost too much and with the option of cancelling with refund added that extra layer of flexibility, comfort and security. Will definitely be using this service again in the future. Takes the hassle out of the driving and parking (typical price of car park in Belfast intl airport - £40!!) - so definitely worth the money.”

Helpful Report

Posted 1 year ago

Thank you so much, Caroline, for your amazing 5-star rating of Aircoach! We are thrilled to hear that you had an absolutely brilliant experience traveling from Derry to Belfast Intl airport and back. We are grateful that you found our service faultless and that even on the strike day, our team ensured that you reached your destination safely and on time. We appreciate your recognition of the cost-effectiveness of our service, especially when compared to the expensive parking fees at Belfast intl airport. Thank you again for choosing Aircoach, and we look forward to serving you in the future.

Posted 1 year ago

“Very safe reliable service first class thanks so much.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Aircoach! We really appreciate your kind words and are thrilled to hear that you found our service to be very safe, reliable, and first-class. Thank you for recognizing our commitment to providing top-notch transportation experiences. We truly value your support and look forward to serving you again in the future. Thanks once again!

Posted 1 year ago

“The bus was clean and the driver was good but it’s terrible that there are no toilets. The Dublin to Belfast route is 2 hours. The bus I was on was an unbranded one and actually did have a toilet but it was locked. Unfortunately I didn’t use the toilet before leaving the airport and pretty early in the journey realised I needed to go. I asked the driver for the key but he said it was out of order. I said I might need to get off and he said he wasn’t allowed to stop. I waited for an hour which was terrible and eventually put on my coat, grabbed my bag and demanded he let me off, whereupon he gave me the key and let me use the toilet. I am not annoyed at the driver, he was following protocol but it made for a very uncomfortable journey. I am someone with no health issue but people with weak bladders, pregnant women etc should avoid this service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your recent experience with Aircoach. We genuinely appreciate your comments and want to ensure we address any concerns you may have. We are sorry to hear about your negative experience during your journey from Dublin to Belfast. We understand your concerns, but below 3 hours journey a toilet access is not mandatory, therefore not all our buses on that route have toilet available. Once again, we are sincerely sorry for the inconvenience you encountered and thank you for bringing this matter to our attention. We hope you will give us another opportunity in the future to provide you with a more enjoyable journey.

Posted 1 year ago

“Came on time. Driver was polite & pleasant. We were driven safely & arrived as predicted at the right time.”

Helpful Report

Posted 1 year ago

Hi Thank you for contacting Aircoach with your review. it is lovely to hear of your positive experience and we want to thank you for sharing this with us.

Posted 1 year ago

“This morning our bus from Cork to Dublin broke down on the motorway and despite raising stress of missing our flight the bus driver was exceptionally professional, calm and reassuring with a still positive can do attitude all the way till the substitute bus came in. Thank you to both drivers for their professional approach and that we safely made it to the airport on time.”

Helpful Report

Posted 1 year ago

Dear reviewer,Thank you so much for awarding Aircoach with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with our service. We are sorry to hear that your bus from Cork to Dublin encountered an unfortunate breakdown on the motorway. However, we are incredibly proud of our bus driver's exceptional professionalism, calmness, and reassurance in that challenging situation. Their positive "can-do" attitude, even when faced with the stress of potentially missing your flight, is truly commendable. We understand the importance of punctuality, especially when it comes to catching flights, and we are delighted that both our drivers helped to ensure that you safely reached the airport on time. Your kind words regarding their professional approach mean a lot to us and we will make sure to convey your gratitude to them. Once again, thank you for choosing Aircoach and for taking the time to share your wonderful experience. We are grateful for your support and look forward to serving you again in the future. Wishing you safe and pleasant travels! Best regards, The Aircoach Team

Posted 1 year ago

“3.40 belfast to Dublin - bus driver Simon was very informative and pleasant. Thank you for starting my journey off to a great start.”

Helpful Report

Posted 1 year ago

Dear reviewer,Thank you so much for your fantastic 5-star rating of Aircoach! We truly appreciate your support and are delighted to hear that we were able to provide you with an exceptional journey experience. We're especially pleased that our bus driver, Simon, contributed to your positive experience on the 3.40 Belfast to Dublin route. We strive to ensure all our drivers are not only informative but also pleasant and friendly throughout your journey. Once again, thank you for your kind words and for choosing Aircoach. We look forward to welcoming you on board again soon. Best regards, The Aircoach Team

Posted 1 year ago

“On time, comfortable travelling, nice and helpful bus drivers,... I really recommend travelling by Aircoach”

Helpful Report

Posted 1 year ago

Dear [Reviewer],Thank you so much for your wonderful 5-star rating of Aircoach! We are thrilled to hear that you had a great experience with us. We take pride in ensuring that our buses run on time, providing our passengers with comfortable travelling experiences. Our team of bus drivers is always ready to assist and offer a helping hand when needed. We appreciate your kind words about their nice and helpful demeanor. Your recommendation means a lot to us! We are delighted that you had a positive experience with Aircoach and we hope to have the pleasure of serving you again in the future. Safe travels! Best regards, [Your Name] Aircoach Team

Posted 1 year ago

“Why have one rule for one passenger and other for another passenger? Use air coach each month and certainly will make other plans in the future. This along with the long waits at each stop with bright lights on a night service aren't the kind i would expect on a high end service.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your honest review and apologize for the inconveniences you encountered during your journey. We are sorry to hear about the inconsistency in adhering to rules for different passengers. We understand that this can be frustrating and we assure you that we are taking your concerns seriously. We will review our processes and work towards ensuring a fair and consistent experience for all our passengers. We are also sorry for the long waits at each stop during your night service. We understand that this is not the level of service you would expect from us, and we apologize for any discomfort caused. Your feedback helps us identify areas for improvement, and we will do our best to address this issue and minimize waiting times in the future. We greatly value your patronage and would love to hear more about how we can enhance your experience. If you have any additional suggestions or specific actions you believe we should take, please do not hesitate to reach out to us. Your input is invaluable to us as we strive to provide the best service possible. Once again, thank you for bringing these matters to our attention. We hope that you will reconsider and give us another opportunity to serve you in the future. We remain committed to improving our service and providing a seamless travel experience for all our customers. Warm regards

Posted 1 year ago

“3 stars is based on our most recent experience. We have used the service for the past 6 years and never had an issue until recently. In a nutshell we booked our return trip online, were at the bus stop 5 mins before scheduled time (7.14 am) but aircoach never arrived (we thought). Customer service not available till 8.30am and app was continually showing coach at our stop (no idea why) so after waiting 15 to 20 mins we had to call a taxi. E-mailed customer service later to be told coach left out stop at 7.08am as driver has discretion not to wait if nobody at stop. Also told that terms state to be at stop 10 mins before departure. So two issues here: 1. Driver knew we had booked but still chose to continue (in past we have witnessed all drivers have waited at various stops along the way until scheduled departure time) 2. Ticket advises you to be at stop 10mins before , it does not state that this is mandatory as driver has discretion to keep going. Our trust in service has been broken AND we will never pre-book again.....basically not prepared to lose money for a grumpy driver.”

Helpful Report

Posted 2 years ago

Dear Mary, Thank you so much for taking the time to provide us with your valuable feedback on Aircoach! We truly appreciate it. If you ever have any further questions or require assistance, please don't hesitate to reach out. Our friendly customer service team is always here to help. We hope to have the pleasure of serving you again on your future journeys with Aircoach. Thank you once again for choosing Aircoach. Best regards, Aircoach Customer Support

Posted 2 years ago

“Always travel with air coach very good experience only problem is the 2 hour time table ,when are you going to return to hourly times ,as was before covid thanks”

Helpful Report

Posted 2 years ago

Thank you for taking the time to rate Aircoach with 4 stars. We appreciate your positive feedback and are delighted to hear that traveling with Aircoach has been a very good experience for you. We understand your concern regarding the 2-hour timetable and its impact on your travel plans. Please be assured that we value your feedback and understand the importance of more frequent services. As we continue to adapt and recover from the effects of COVID-19, we are actively working towards gradually returning to hourly timetables. We aim to provide a more convenient schedule for our valued customers, just like before the pandemic. Once again, we sincerely appreciate your support and the time you've taken to share your thoughts with us. If you have any further suggestions or queries, please feel free to reach out to our customer support team. We look forward to serving you with an enhanced travel experience in the future.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews