Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very good as far a bus trip can go. It was always on time.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased to hear that you had a good experience with us and were always on time. Your kind words mean a lot to us and we look forward to your next journey with Aircoach!

Posted 2 years ago

“Very worm bus not over croude and good driver”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are so pleased to hear that you had a very warm ride on our bus that wasn't over crowded and our driver was good too. We greatly appreciate your positive feedback!

Posted 2 years ago

“Thnk you Aircoach”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We appreciate your kind words and are thrilled to hear that you had a great experience with us. At Aircoach, we strive to provide the best quality service that we can and we are delighted that you found us to be up to your expectations. Thank you Aircoach!

Posted 2 years ago

“Aircoach bus drivers are the nicest drivers you will find in dublin.”

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Posted 2 years ago

Thank you for your wonderful 5 star rating, Christiana! We really appreciate your kind words. We're thrilled to know you had such a pleasant experience with Aircoach. Our bus drivers are the nicest drivers you will find in Dublin - we're delighted you noticed!

Posted 2 years ago

“incident with a taxi and therefore the aircoach had to stop waiting for the garda to come....no replacing aircoach ...had to walk to Pearse station -at least able to do that with my luggage)”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with us. We apologize for the delays and the difficulties you had with the taxi incident. We understand it was an inconvenience to you to have to walk to Pearse Station with your luggage. We regret that we were unable to send another Aircoach, or offer you a different travel solution, as we wanted to ensure the safety of our customers. We would like to ensure that every customer has a positive experience with Aircoach and to that end, we strive for improvement.

Posted 2 years ago

“Top driver making all the jokes and driving smooth. Good buses and nice seats”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach, Nils! We are thrilled to hear that our top driver was making all the jokes and driving so smoothly, and you were pleased with our buses and seats. Your kind feedback means a lot to us.

Posted 2 years ago

“The pandemic ended ages ago! And your company tells people returning from Christmas holidays to nomadize at the airport until 6:30, Cork, 6:05 Greystones.... (me 6 hours!!!!). If it weren't for the very nice and competent Drivers and Staff, you would get a maximum of 1 star! It's time to wake up from lethargy and start providing services worthy of your pre-pandemic traditions!! or even better! What do I wish for you for the New Year 2024”

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Posted 2 years ago

Thank you for your positive review.

Posted 2 years ago

“Travelled to Dublin on the 28th of December. The driver, Simon, was so cheerful and made the experience so much better. He had great chat and got us there safely. Thanks Simon!”

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Posted 2 years ago

Thank you Emer for your 5 star rating of Aircoach! We appreciate the great feedback and are especially delighted to hear that you enjoyed your ride with Simon! We appreciate his hard work in providing a safe and enjoyable journey for you. We hope to see you onboard again soon.

Posted 2 years ago

“Our driver Simon was so friendly and funny, we had a great time.”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We're so pleased to hear that our driver Simon was so friendly and funny - we love hearing the positive experiences that our customers have when travelling with us. We are grateful for your great review!

Posted 2 years ago

“I booked online, searching for bus times departing after 1pm. A result appeared for a bus departing at 1:05 at Derry and arriving at 2:45 at Belfast. I booked this ticket and only seconds after booking, I double checked to make sure the bus wasn’t for 1am and turns out it was. I rang customer service straight away and explained the situation. They said they would move me to a different time but 1pm that day was booked out and the following buses were also booked out, only offering a bus early in the morning that would not suit my plans. I kindly asked for a refund even though it was my mistake, considering I am a regular customer who has travelled with aircoach many times this year and I usually book flexi-plus. The customer service lady was very rude and not very understanding of my situation. She would not refund me or even offer me credit that I could put towards a future journey, since I travel regularly. I understand it was my mistake that I realised straight away but the website was misleading as I had searched for buses departing after 12midday. Very disappointing as a regular customer. Considering other alternatives for future journeys.”

Helpful Report

Posted 2 years ago

Unfortunately, our tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. We apologise for any inconvenience. Customers are reminded to check there booking before completion.

Posted 2 years ago

“Very helpful drivers”

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Posted 2 years ago

Thank you so much for your five star rating of Aircoach! We are so pleased to hear that you have been finding our drivers very helpful. We strive to ensure a comfortable and safe journey for all of our passengers. Thank you for your kind words and support.

Posted 2 years ago

“From the booth staff at the airport to the bus driver, everyone was VERY helpful!!!!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are thrilled to hear that you had such an enjoyable experience. We are grateful for your kind words - it's wonderful to hear that everyone was so helpful! Thank you!

Posted 2 years ago

“It's good but shame there is no direct bus from Dublin airport to cork city. Shame it has to stop in Dublin city. If it went directly without having to go into Dublin city, it would be a much better service and quicker.”

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Posted 2 years ago

Thank you so much, Lynda, for your positive feedback of Aircoach! We strive to exceed the expectations of our customers, so we are thrilled to hear you were satisfied with our service. We think it is important to be transparent and ensure that every journey is satisfactory. Your satisfaction is our priority, and we're delighted you found that to be the case. We appreciate your kind words and if there is ever anything else we can do, please do not hesitate to reach out - we'll be more than happy to help.

Posted 2 years ago

“I take the Aircoach between Dublin and Cork quite regularly. Drivers are always pleasant, safe, punctual and the buses clean. This morning however, the driver was rude and impatient to a number of passengers. I sent email with details to company.”

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Posted 2 years ago

Thank you so much, Fin, for taking the time to provide us with such valuable feedback about your Aircoach experience. We are so sorry to hear that you had such a negative experience with the driver. We take customer service and the experience of our passengers seriously, and this is definitely not the experience we strive to provide. We appreciate you bringing this to our attention and offering us the opportunity to make things better. If there is anything we can do to make up for this incident, please do share. Thank you again for your lovely feedback.

Posted 2 years ago

“on time, clean and felt safe”

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Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We strive to ensure our passengers have a great experience, and are delighted that you felt the service was on time, clean and safe.

Posted 2 years ago

“Excellent timekeeping. Pickup and drop off were exactly as planned, washroom on board was in good order. Found the wifi has been down however each time I have used the service in the last year, which is not ideal for visitors to the country looking to stay in communication with others once leaving the airport. I would be happy to pay a fee to use wifi but it looks like the service is not functioning.”

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Posted 2 years ago

Thanks for your positive feedback about Aircoach! We're thrilled to hear that you had an enjoyable experience while using our services. Our goal is to always provide the best customer service possible. We take great pride in making sure our customers are well taken care of and we appreciate any and all feedback that helps us stay on top of our game. If there's anything else that we can do to make your experience even better, don't hesitate to reach out. We'd love to hear from you! Thank you again for your kind words and your support.

Posted 2 years ago

“The toilet was closed all the way to Belfast what happen if you have an emergency???”

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Posted 2 years ago

Any journey under 3 hours, toilets are not provided. Customer are made aware of this and if any unexcepted issues occur, alternative options will be in place. Thank you for your feedback.

Posted 2 years ago

“Very pleasant return journey to Cork”

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Posted 2 years ago

Thank you very much for your rating of Aircoach! We are delighted to hear that you had such a pleasant return journey to Cork. We value your satisfaction and appreciate you taking the time to give us your feedback.

Posted 2 years ago

“Perfect service.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are thrilled that you were satisfied with our perfect service.

Posted 2 years ago

“Very good experience”

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Posted 2 years ago

Thank you for taking the time to leave your 4-star rating for Aircoach. We appreciate your very good experience & your loyalty as a customer. Thank you for your feedback!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews